Manage Youcam

How to cancel your YouCam subscription in singapore (and get your money back)

What YouCam is and why you might want to cancel

YouCam is a subscription-based photo and video editing app that uses artificial intelligence to enhance your portraits, apply virtual makeup effects, and add creative filters to your images and videos. The service runs on your mobile device or through the web, and it charges you on a recurring basis-weekly, monthly, or yearly-depending on the plan you choose.

Many people discover that YouCam charges more than they expected, or they simply stop using the app after the initial trial period ends. If you're in that situation, you're not alone, and cancelling is straightforward once you know where to look. Stopee helps thousands of Singapore consumers navigate subscription cancellations every month, and we're here to walk you through it step by step.

Main reasons to cancel YouCam

You might cancel because the subscription cost adds up faster than anticipated, you've found a free alternative that works just as well, or you realised the premium features aren't worth the price for your needs. Some people also cancel after discovering that deleting the app doesn't stop the charges-a common misconception that leads to unwanted recurring payments.

What makes cancellation tricky

YouCam operates across three different platforms: Apple's App Store (iOS), Google Play (Android), and the web via Perfect Corp.'s website. Each platform has its own cancellation process, and you cannot cancel an app store subscription by simply uninstalling the app. This fragmentation catches many users off guard, which is exactly why Stopee exists-to clarify these processes for you.

Your consumer rights when cancelling YouCam

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and seek remedies if a company acts unfairly. Understanding these rights puts you in control of your cancellation and refund claims.

Cancellation rights under singapore law

The Consumer Protection (Fair Trading) Act gives you the right to cancel certain distance contracts (including online subscriptions) within a reasonable timeframe if terms were not clearly disclosed. If YouCam fails to clearly communicate when charges occur, how much you'll be charged, or how to cancel, you have grounds to request a refund. Many consumers don't realise this protection exists, but Stopee ensures you know exactly where you stand.

Refund eligibility and timelines

Refunds depend on which platform you used to subscribe. Apple and Google have their own refund windows (typically 14 days and 48 hours respectively), while Perfect Corp. offers a 7-day refund window for web purchases. If you're outside these windows, you may still qualify for a refund under Singapore consumer law if the service was not delivered as promised or if charges were unauthorised. The Consumers Association of Singapore (CASE) can escalate disputes if Perfect Corp. refuses to cooperate.

How to cancel YouCam on iOS (Apple app store)

Cancelling your YouCam subscription on iPhone or iPad requires you to access Apple's subscription settings directly-not the app itself. Follow these steps precisely to avoid accidental renewals.

1. Open the Settings app on your iPhone or iPad.
   • Look for the Settings icon (usually a grey gear) on your home screen.
2. Tap your name or Apple ID at the top of the Settings menu.
   • This opens your Apple account profile.
3. Select Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find YouCam Perfect (or YouCam AI Pro, depending on your plan) in the list.
   • Tap on it to open your subscription details.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation and may offer a discount to keep you. You can decline the offer and proceed with cancellation.
6. Confirm your cancellation decision.
   • Apple will send you a confirmation email to the address linked to your Apple ID. Keep this email for your records.

Warning: Simply deleting the YouCam app from your phone will not cancel your subscription. Many users make this mistake and continue to be charged. Always cancel through your Apple subscription settings, even if you've already removed the app.

Pro tip: Take a screenshot of your cancellation confirmation on the Apple settings screen before closing it. This provides backup proof if Apple's email confirmation doesn't arrive or if you need to dispute a charge later.

How to cancel YouCam on android (Google play store)

Google Play subscriptions are managed through the Play Store app or website, and the cancellation process differs slightly from Apple's. Follow these steps to cancel without leaving any active subscriptions behind.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured triangle icon on your home screen or in your app drawer.
2. Tap your profile icon in the top-right corner.
   • This opens a dropdown menu with account options.
3. Select Payments and subscriptions.
   • You'll see options for payment methods, purchase history, and active subscriptions.
4. Tap Subscriptions.
   • This displays all active recurring charges linked to your Google Play account.
5. Find YouCam Perfect or YouCam AI Pro in your subscriptions list.
   • Tap on the subscription to open its details page.
6. Tap Cancel subscription.
   • Google will ask you to confirm and may ask for feedback about why you're cancelling. You can skip this step.
7. Confirm your cancellation decision.
   • Google Play will send a confirmation email. Take a screenshot of the confirmation screen for your records.

Warning: Like Apple, uninstalling the app does not cancel your subscription. Your Google Play account will continue to charge you until you formally cancel through the Play Store settings.

Pro tip: Check your Google Play purchase history after cancellation. It should show your YouCam subscription as "Cancelled" rather than "Active". If it still shows as active after 24 hours, contact Google Play support directly.

How to cancel YouCam on the web (Perfect corp. account)

If you subscribed directly through the YouCam or Perfect Corp. website (rather than through app stores), you'll cancel your subscription through your account settings on their platform. This method gives you the most direct contact with Perfect Corp. if you run into trouble.

1. Visit the Perfect Corp. website or YouCam web app in your browser.
   • Navigate to the login page if you're not already signed in.
2. Log into your YouCam account using your email and password.
   • Make sure you're logging into the correct account if you've created multiple profiles.
3. Go to your account settings or subscription settings.
   • Look for a menu option labelled "Billing", "Subscription", "Account Settings", or "Manage Subscription". The exact label varies depending on the interface.
4. Find your active subscription in the billing section.
   • This will show your current plan, renewal date, and payment method.
5. Look for a Cancel, Cancel Subscription, or Manage button.
   • Click it to initiate the cancellation process.
6. Follow the on-screen prompts to confirm your cancellation.
   • Perfect Corp. may offer a retention discount. You can accept or decline it and proceed with cancellation.
7. If the website does not provide a cancellation button, send a written cancellation notice by email (see contact section below).
   • Your written notice creates a formal record and triggers their obligation to cancel under the terms of service.

Pro tip: If the web cancellation option is broken or missing, don't assume it's normal. Screenshot the page and immediately send a cancellation email to Perfect Corp. citing the malfunction. This protects you if they later claim they never received a cancellation request.

Understanding YouCam pricing and plans

YouCam's pricing varies by platform and plan type, ranging from weekly charges to annual subscriptions. Knowing what you're paying helps you decide whether the service is worth keeping and ensures you're not overpaying for features you don't use.

Current YouCam subscription prices in singapore

Notice that weekly plans cost significantly more per month than annual plans. A weekly plan at S$9.98 equals roughly S$40 per month, whereas an annual plan at S$39.98 costs just S$3.33 per month. If you're on a weekly or monthly plan and actually use the app, switching to annual billing saves money-but only if you're certain you'll keep using it. If you're uncertain, Stopee recommends starting with a monthly plan and upgrading only after confirming the value.

What happens after you cancel YouCam

Cancellation doesn't mean immediate loss of access. Understanding what you can still do after cancelling helps you plan your transition to alternative apps or decide whether to re-subscribe later.

Access and features after cancellation

Once you cancel a recurring subscription, you typically retain full access to YouCam's premium features until the end of your current billing period. For example, if you cancel on the 5th of the month and your renewal was scheduled for the 15th, you keep access until the 15th. After that date, your account reverts to a free tier (if one exists) or loses premium functionality entirely.

Your data and account after cancellation

YouCam usually retains your account indefinitely after cancellation. Your uploaded photos, edited images, and account preferences remain accessible. However, check your YouCam account settings for data retention policies. Some apps auto-delete unused accounts after 12 months of inactivity, so if you think you might return later, log in occasionally to keep your account active. You can also export or download your media before deleting your account if you want a permanent backup.

No future charges after cancellation

Once you cancel, Perfect Corp. and the app store will not charge you again unless you manually re-subscribe. Future charges only occur if you re-activate a subscription yourself. This means no surprise renewals if you've truly cancelled. If you see a charge after cancellation, escalate to the app store or Stopee's guidance on disputing unauthorised payments.

Will you get a refund for YouCam?

Refund eligibility depends on which platform you subscribed through and how long ago you made the purchase. Act quickly, because refund windows are short, and Stopee wants you to recover your money if you're entitled to it.

Refunds for app store (iOS) subscriptions

Apple processes all refunds for App Store subscriptions independently. Perfect Corp. cannot issue App Store refunds directly. You must request a refund from Apple yourself. If you subscribed within the last 14 days and the service did not meet expectations, Apple typically approves refunds.

To request an Apple refund, visit Apple's Report a Problem page (reportaproblem.apple.com), sign in with your Apple ID, find your YouCam purchase, and select "Report a Problem". Choose a reason (e.g., "I did not authorise this charge" or "The subscription was not as described") and submit. Apple usually responds within 48 hours. Keep your cancellation confirmation email to strengthen your refund request.

Refunds for google play (Android) subscriptions

Google Play allows refunds within 48 hours of the initial purchase. If you subscribed fewer than 48 hours ago and want a refund, open Google Play, go to your purchase history, find the YouCam subscription, and select "Request a refund". Google will approve or deny it within hours.

After 48 hours, Google Play refunds are at Google's discretion and typically denied. However, you may still pursue a refund through Perfect Corp. or via Singapore's Consumer Protection (Fair Trading) Act if the service was misrepresented or if charges were unauthorised. Contact CASE (Consumers Association of Singapore) if Perfect Corp. refuses to help.

Refunds for web subscriptions (Perfect corp. directly)

Perfect Corp. offers a 7-day refund window for subscriptions purchased directly through their website. If you subscribed within the last 7 days and want a full or partial refund, send a refund request to their support email (see contact details below). Refunds are processed pro-rata, meaning you'll be refunded for any unused days of your subscription, minus transaction fees.

After 7 days, Perfect Corp.'s stated policy is no refunds. However, if you can demonstrate that the service was not delivered as promised, failed to work properly, or that charges were unauthorised, you have grounds to appeal under Singapore law. Stopee advises escalating to CASE if Perfect Corp. refuses a legitimate refund claim.

Common mistakes when cancelling YouCam

Many people think they've cancelled YouCam only to discover charges on their next billing statement. Learning from these mistakes now will save you frustration and money later.

Deleting the app instead of cancelling the subscription

This is the single biggest mistake. Uninstalling YouCam from your phone does absolutely nothing to stop recurring charges. The subscription lives in your Apple ID or Google Play account, not on the app itself. After you delete the app, the charges keep coming. Stopee has helped countless consumers recover money after falling into this trap. Always cancel through your app store settings, not by deleting the app.

Assuming cancellation is instant

Cancellation takes effect at the end of your current billing period, not immediately. If you cancel on the 10th and your renewal is on the 25th, you're still charged on the 25th (and you keep access until then). You'll be refunded only if you cancel within the app store's refund window. Read the confirmation screen carefully-it will tell you exactly when your access ends.

Not saving your cancellation confirmation

If Perfect Corp. later claims you never cancelled, you have no proof if you didn't save the confirmation. Screenshot your cancellation screen immediately and save any confirmation emails. These documents are crucial if you need to dispute a charge or escalate to CASE or your bank.

Ignoring charges after cancellation

If you see a charge after your cancellation date, don't ignore it. Contact the app store immediately and dispute the charge. If the store doesn't help, contact your bank to dispute the transaction (chargebacks are your right as a consumer). Stopee recommends acting within 30 days of noticing an unauthorised charge.

Checklist: cancelling YouCam step-by-step

Use this checklist to confirm you've completed every step and reduced your risk of continued billing.

• Identify which platform you subscribed through (App Store, Google Play, or web).
• Navigate to the correct cancellation portal for that platform.
• Log in with your full credentials and verify you're in the right account.
• Locate your active YouCam subscription in the subscription or billing section.
• Click or tap the cancel option and confirm your cancellation.
• Screenshot or save the cancellation confirmation screen.
• Save the confirmation email sent by the app store or Perfect Corp.
• Wait 24 to 48 hours and verify that your subscription status changed to "Cancelled".
• Note your last access date (usually the end of your current billing period).
• If you expect a refund, submit your request to the app store or Perfect Corp. within the refund window (7 to 14 days depending on platform).
• Monitor your payment method for any surprise charges after your access expires.

Contacting perfect corp. for cancellation support

If you're cancelling through the web and need direct help, or if you want to escalate a refund dispute, reach out to Perfect Corp. using their formal contact address. Written correspondence creates a documented record of your request.

Official mailing address for cancellation notices

Perfect Corp.
9th Floor, No. 97, Songshan Road
Taipei 10543
Taiwan

Send any written cancellation requests or refund appeals by registered mail to this address. Include your full name, email, account email, subscription plan, and cancellation or refund request. Keep a copy for your records. Perfect Corp. typically responds within 7 to 14 business days.

If you're in Singapore and Perfect Corp. doesn't respond, escalate your dispute to CASE (Consumers Association of Singapore) at case.org.sg or by calling 1800-6100-006. CASE can mediate disputes and apply pressure on companies that ignore consumer complaints.

Recap: taking control of your YouCam subscription

Cancelling YouCam requires you to navigate three different platforms and understand Singapore's consumer protection laws. But the process is straightforward once you know where to click. Start with your app store or web account settings, cancel your subscription directly, save your confirmation, and monitor your account for unexpected charges.

Don't let confusion keep you paying for a service you don't use. Stopee has helped thousands of Singapore consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover refunds. Whether you're cancelling YouCam because you found a better app, the cost became too high, or you simply stopped using it, you now have the knowledge and the steps to act with confidence.

Visit Stopee (stopee.com) for additional guides on cancelling other subscriptions, understanding your consumer rights, and recovering money on services you no longer need. Your financial control starts here.