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Cancel Bixi: Step-by-Step Guide
How to cancel bixi and reclaim your money in singapore
What bixi is and how it affects your wallet
Bixi is an urban bike-sharing service that lets you rent bicycles on-demand across Singapore's network of docking stations. You choose between a seasonal (annual) membership, a monthly plan, or pay-as-you-go usage. The service auto-renews each period unless you actively cancel, which means money leaves your account on a fixed schedule whether you use the bikes or not.
Many Singaporeans sign up for convenience but find themselves paying for memberships they no longer use. At Stopee, we help thousands of consumers understand their cancellation rights and take action before the next charge hits.
Why people cancel bixi
You might cancel because your commute has changed, you switched to another transport method, or you simply forgot the membership was renewing. Life happens-and Bixi should not lock you into paying for a service you do not use.
The auto-renewal trap
Bixi memberships renew automatically. If you do not cancel by the deadline before your next billing date, your payment method charges automatically. This is why knowing your cancellation window matters: monthly memberships require you to cancel at least 48 hours before renewal, and seasonal memberships end only at the close of the paid season.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices, misleading claims, and faulty services. The Consumers Association of Singapore (CASE) enforces these rights and can mediate disputes if Bixi refuses to act fairly.
What the law covers
You have the right to accurate information about billing, clear cancellation terms, and fair treatment if something goes wrong. If Bixi charged you without consent, failed to honour a cancellation request, or billed you after you cancelled, these are potential breaches. The law does not automatically grant a 14-day cooling-off period for bike-sharing memberships, but it does protect you from deceptive practices.
Escalation with CASE
If you cancel Bixi and they continue charging you, contact CASE (Consumers Association of Singapore) before pursuing legal action. CASE offers free mediation and can pressure the provider to refund unlawful charges. Keep records of all cancellation confirmations, payment receipts, and correspondence.
Bixi pricing and membership plans
Bixi's pricing changes regularly and varies by promotion. Always confirm current rates on the official Bixi website before you commit to a plan or cancel.
| Plan type | Duration | Typical cost (SGD) | Renewal | Cancellation window |
|---|---|---|---|---|
| Monthly membership | 30 days | $12-$18 | Automatic | 48 hours before renewal |
| Seasonal (annual) membership | 12 months | $80-$120 | Automatic | Before season end |
| Pay-as-you-go | Per ride | $2-$4 per ride | None | N/A |
Where to verify pricing
Visit bixi.com/en/terms-and-conditions and check the pricing page directly. Third-party comparison sites often show outdated rates. Stopee recommends taking a screenshot of current pricing before you cancel, in case you need to dispute future charges.
How to cancel bixi step-by-step
You have three cancellation methods: the Bixi website (recommended), the mobile app, or calling customer service. We walk you through each one.
Method 1: cancel via the bixi website (recommended)
The website is the safest method because it creates a clear digital record of your cancellation request. This is especially important if you need to dispute a charge later.
- Visit bixi.com and sign in to your account using your email and password.
- Navigate to your membership or subscription settings (usually under "Account", "Profile", or "Memberships").
- Locate the active membership you wish to cancel and select "Cancel membership" or equivalent option.
- Confirm the cancellation when prompted.
- Read the final confirmation message carefully-it will tell you when your access ends.
- Screenshot this confirmation or print the page for your records.
- Check your email for a cancellation confirmation within 24 hours.
- Pro tip: Log back into your Bixi Space within 48 hours to confirm your membership no longer shows as active or "renewing soon".
Method 2: cancel via the bixi mobile app
The app works but is riskier than the website because confirmations can be harder to retrieve later. Use this method only if the website is unavailable.
- Open the Bixi app and tap your profile icon (usually bottom right).
- Select "Membership" or "Account settings".
- Find your active membership and tap "Cancel" or "Manage subscription".
- Follow the prompts to confirm cancellation.
- Take a screenshot of the final confirmation screen.
- Do not delete your account from the Profile menu-that is a separate action and may not stop billing.
- Save the screenshot to your phone or email it to yourself immediately.
- Warning: App-based cancellations can take longer to process. Confirm via email or the website within 24 hours.
Method 3: cancel by phone or email
If you cannot cancel online, contact Bixi customer service directly. The company operates 24/7, so you can reach them at any time.
- Call Bixi's customer service line (check their website for the Singapore contact number).
- Provide your full name, email address, and account number (found in your profile).
- Clearly state: "I want to cancel my [monthly/seasonal] membership effective immediately."
- Ask the representative to confirm the cancellation date and email you a confirmation receipt.
- Note the agent's name and the time of the call for your records.
- Alternatively, email customer support with your cancellation request and keep the reply as proof.
- Pro tip: Always confirm the exact date your access will end and the last date you will be charged.
Critical timing and deadlines
Cancellation deadlines are the most common reason people accidentally extend their Bixi membership. Here is what you must know.
Monthly membership deadline
You must cancel at least 48 hours before your next renewal date to avoid a charge. If your renewal is on the 15th, cancel by the 13th at the latest. Check your Bixi Space or account billing section to find your exact renewal date.
Seasonal membership deadline
Seasonal (annual) memberships end at the close of the paid season. You can cancel anytime during the season, but you will remain charged until that end date. Plan your cancellation accordingly if your season ends in a few weeks.
What happens if you miss the deadline
If you cancel after the deadline, you will still be charged for the next period. You then have the right to request a refund if you cancel within a reasonable time after that charge. Stopee advises contacting Bixi immediately to dispute the charge and request a refund of the unwanted renewal.
What happens to your account after cancellation
Cancelling your membership does not automatically delete your account or ride history. Here is what you should expect.
Your access and membership status
Your membership remains active until the end of the period you have already paid for. If you cancel a monthly membership on the 10th and renewal was scheduled for the 20th, you can use Bixi until the 19th. After that date, you lose access to all membership benefits and cannot unlock bikes.
Your account and data
Your account, ride history, and personal information remain stored in Bixi's system unless you choose to delete them. Deleting your account via the app is a separate action from cancelling your membership. If you want to delete your account entirely, contact customer service to request data removal.
Future charges and account reactivation
Once cancelled, Bixi will not auto-renew your membership. If you later decide to rejoin, you will need to sign up for a new membership. Keep your old login credentials in case you want to reactivate.
Refunds: what you can claim
Bixi's standard policy treats membership fees as non-refundable once the billing period has begun. However, this does not mean you have no recourse in specific situations.
When bixi will not refund (standard policy)
Bixi does not issue refunds for cancellations made during an active billing period, even if you barely use the service. This is standard practice in the bike-sharing industry. Cancellation simply stops future recurring charges.
When you can request a refund
You have grounds to request a refund in these scenarios:
- Billing error: You were charged twice in one month or charged after you cancelled.
- Service failure: Docking stations were unavailable for an extended period, or the app malfunctioned and prevented you from using your membership.
- Unauthorized charge: You did not authorize the renewal, or someone accessed your account without permission.
- Misleading cancellation terms: Bixi failed to inform you of the 48-hour deadline or made cancellation intentionally difficult.
How to request a refund
- Gather evidence: screenshots of the charge, cancellation confirmation (if you have one), and any communication with Bixi.
- Contact Bixi customer support with a clear, concise message detailing the issue and requesting a refund.
- Specify the amount, transaction date, and reference number from your bank or payment statement.
- If Bixi refuses within 14 days, escalate to CASE (Consumers Association of Singapore) with your evidence.
- CASE offers free mediation and can pressure the company to refund unlawful charges.
- Pro tip: Never accept a "no refund" response without evidence. Use the Consumer Protection (Fair Trading) Act as leverage if the company behaved unfairly.
Common mistakes when cancelling bixi
Cancelling seems simple, but many people make one mistake that leaves them paying for months longer than intended. We have seen it countless times, and you can avoid it.
Deleting your account instead of cancelling your membership
The biggest mistake: you delete your account via the app but do not cancel your membership first. Deleting your account may remove your login access, but the billing subscription remains active. Bixi will continue charging you because the membership cancellation was never processed. Always cancel your membership on the website or by phone-account deletion is optional and separate.
Missing the 48-hour deadline for monthly memberships
You intend to cancel but forget, and suddenly you are charged again. Mark your renewal date on your calendar and cancel one week in advance, not the day before.
Relying on email confirmations alone
You cancel and receive no email confirmation. You assume it worked, but Bixi still charges you. Always log back into your account within 24 hours to verify your membership status. If it still shows as active or "renewing soon", contact support immediately.
Cancelling via the wrong method
You contact customer service, but the agent does not process your request properly. Follow up in writing (email or website) to create a permanent record. Stopee recommends using the website first, then phone only as a backup.
Cancellation confirmation checklist
Use this checklist to confirm your cancellation was successful.
| Task | Completed? | Notes |
|---|---|---|
| Submitted cancellation via website or phone | ☐ | Date and method: _______________ |
| Received email confirmation from Bixi | ☐ | Confirmation reference: _______________ |
| Logged back into Bixi Space to verify cancellation | ☐ | Membership status: _______________ |
| Took screenshots or printed confirmation | ☐ | File location: _______________ |
| Confirmed final billing date and refund status | ☐ | Last charge date: _______________ |
| Checked bank statement to verify no future charges | ☐ | Date verified: _______________ |
Whether to keep or cancel bixi: a quick comparison
Not sure if you should actually cancel? Here is a side-by-side comparison to help you decide.
| Reason to keep | Reason to cancel |
|---|---|
| You use Bixi 3+ times per week | You have not used it in 2+ months |
| Your commute includes a Bixi station | Docking stations near you are frequently full or empty |
| The monthly cost is less than 10 individual rides | You can walk, take the MRT, or use another service |
| You want unlimited ride time | You resent paying for a service you forgot about |
Contact information and mailing address
If you need to cancel by mail or escalate a dispute, use these details.
Bixi customer service (primary)
Visit bixi.com for the most current customer service phone number and email address. Singapore customers can also check the app or your account settings for direct support options.
Escalation: consumers association of singapore (CASE)
If Bixi refuses to honour your cancellation or refund request, contact CASE:
- Website: case.org.sg
- Hotline: 6100 0315
- Email: feedback@case.org.sg
- Location: 170 Ghim Moh Road, Singapore 279621
CASE offers free mediation for consumer disputes and can compel companies to refund unfair charges under the Consumer Protection (Fair Trading) Act.
If you want to send a formal cancellation letter
Some consumers prefer a physical record. Send a registered letter to Bixi's headquarters (address on their website) with your account number, full name, and cancellation request. Keep a copy and the delivery receipt.
Your next steps: cancel with confidence
Cancelling Bixi is straightforward once you know the rules. You now understand your rights under Singapore law, the auto-renewal deadlines that matter most, and how to avoid the top mistakes. At Stopee, we have helped thousands of consumers cancel unwanted subscriptions and reclaim their money. The team at Stopee is here to guide you through every step if you need it.
Act now: Check your Bixi renewal date today. If you plan to cancel, do it via the website this week to avoid missing the deadline. Save your confirmation, and verify within 24 hours that your membership no longer shows as active. If Bixi continues to charge you after cancellation, escalate to CASE immediately with your proof.
Stopee is your ally in taking back control of your subscriptions. Cancel smart, protect your wallet, and never pay for a service you do not use.