Manage Cartrack

How to cancel cartrack in singapore: your complete step-by-step guide

What cartrack is and why you might want to leave

Cartrack is a subscription-based vehicle tracking and fleet management platform that monitors your vehicle in real time, helps recover stolen cars and analyses driver behaviour patterns. You access these features through installed hardware in your vehicle paired with a subscription to Cartrack's monitoring and reporting system.

If you have decided that Cartrack no longer fits your needs-whether the cost no longer justifies the value, you have switched to a competing service, or your business circumstances have changed-you have clear cancellation rights under Singapore law. Stopee has helped thousands of consumers navigate cancellation with confidence, and we are here to guide you through every step.

Why consumers cancel cartrack

You might want to cancel for several reasons: rising subscription fees, poor customer support, switching to a cheaper alternative, completing a business contract, or simply deciding that real-time tracking is no longer essential for your situation. Whatever your reason, you deserve a straightforward, transparent exit process.

What you need to know upfront

Cartrack does not offer self-service cancellation through an app or website portal. You must submit your cancellation request in writing-either by email or registered post to Cartrack Client Services. This requirement protects both you and the company by creating a documented record of your intent to cancel.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when cancelling Cartrack, especially if you signed up through direct marketing or telephoning.

The cooling-off right explained

If Cartrack contacted you directly-via phone call, email, online ad, or in-person sales-you have a 5 business-day cooling-off period from the date you entered the contract. During this window, you can cancel for any reason and receive a full refund, provided the hardware has not yet been installed in your vehicle.

This right is statutory under the Consumer Protection (Fair Trading) Act and does not depend on Cartrack's goodwill. You do not need to provide a reason. If you decide within 5 business days and no installation has taken place, Cartrack must refund you in full within 15 business days of your cancellation request.

Rights after the cooling-off period

Once the cooling-off window closes, your cancellation rights depend on your contract terms. If you are on a rolling month-to-month subscription after an initial fixed term, you typically need to give one month's written notice. Always check your contract or invoice for the exact notice period required.

If Cartrack refuses to honour your cancellation or withholds a refund you are entitled to, you can escalate your complaint to the Consumers Association of Singapore (CASE), which can mediate disputes and advocate on your behalf.

Cancellation methods and which one to use

Cartrack only accepts written cancellation requests. You have two options, and Stopee recommends using the method that leaves you with the clearest proof of submission.

Email cancellation (fastest and most reliable)

Sending your cancellation request by email is the quickest method and automatically creates a digital timestamp. You can immediately reference the email address in your confirmation receipt and follow up if needed.

Registered or recorded post (most secure)

If you prefer a physical paper trail, you can mail your signed cancellation letter to Cartrack's Singapore office via registered or recorded post. This method costs a small amount but guarantees proof of delivery through postal tracking.

How to cancel cartrack: step-by-step instructions

Follow these steps to submit a cancellation request that Cartrack cannot ignore or lose.

1. Gather your account information
   • Locate your Cartrack account number (found on your latest invoice or statement)
   • Note your vehicle registration number (plate number)
   • Have your full name and the email address or phone number linked to your account ready
2. Write your cancellation request letter or email
   • Address it to "Cartrack Client Services"
   • Open with a clear statement: "I am writing to formally request cancellation of my Cartrack subscription"
   • Include your account number, full name, vehicle registration and phone number
   • Specify your desired cancellation date (or state "effective immediately" if applicable)
   • If you are within 5 business days of purchase and no installation has occurred, explicitly mention: "I am exercising my 5 business-day cooling-off right under the Consumer Protection (Fair Trading) Act"
   • Keep the tone professional and factual; do not include complaints or threats
   • Sign the letter (if posting) or use your full name in the email signature
3. Decide your submission method
   • Email option: Send your request to the email address listed on Cartrack's official contact page. Take a screenshot of the email address and your sent message for your records.
   • Post option: Print and sign your letter, then take it to Singapore Post and request registered or recorded delivery. Keep your receipt and tracking number.
4. Submit your request
   • Double-check spelling of your account details and contact information
   • Send the email or post the letter
   • Note the date and time of submission immediately
5. Keep copies and await confirmation
   • Save your sent email or keep a photocopy of your posted letter and receipt
   • You should receive a written confirmation of cancellation within 5 to 10 business days
   • This confirmation will specify your final cancellation date and any end-of-contract obligations
6. Follow up if you do not hear back
   • If 10 business days pass with no acknowledgement, send a follow-up email referencing your original request and the date you submitted it
   • If Cartrack still does not respond within another 5 business days, contact CASE (see escalation section below)

Pro tip: Take a screenshot of your submission (email sent time or post office receipt) and keep it alongside copies of your request letter. This evidence protects you if a dispute arises later.

What happens after you cancel cartrack

Understanding the post-cancellation timeline helps you avoid surprises and ensures you are not charged after your service ends.

Service access and final billing

Your Cartrack service typically remains active until your specified cancellation date or the end of your paid billing cycle, whichever comes first. You will continue to receive tracking, alerts and fleet reporting during this window. Cartrack will not terminate your service mid-cycle without written agreement from you.

You will receive a final invoice covering the period up to your cancellation date. Review this invoice carefully to ensure you are not charged for any period after your cancellation request date.

Hardware removal and return

If Cartrack installed a physical tracking device in your vehicle, the company will likely require you to remove or return it as part of finalising your cancellation. You may remove the device yourself and return it by post, or arrange for Cartrack to collect it. Clarify the return process in your cancellation confirmation letter.

Warning: Do not remove or discard the hardware until you receive explicit instructions from Cartrack. Returning the device in good condition is often a condition of receiving any refund owed to you.

Timeline for service termination

Expect your cancellation to be fully processed within 15 to 20 business days from your written request. Any refund or final adjustment will be processed after this period, typically within 15 business days of confirmed return of equipment.

Will you get a refund from cartrack?

Your refund eligibility depends on when you cancel and whether installation has occurred.

Cooling-off refunds (within 5 business days)

If you cancel within 5 business days of purchase and no hardware has been installed, you are entitled to a full refund of all subscription fees paid. Cartrack must process this refund within 15 business days of receiving your cancellation request. You do not need to return anything because nothing was installed.

This right applies only if you entered the contract through direct marketing (phone, email, online ad, or personal sales pitch). If you approached Cartrack directly through their website without any contact from their sales team, the cooling-off right may not apply-check your contract terms.

Refunds after installation

If the tracking hardware has been installed, any refund is calculated based on your contract terms and the amount of prepaid subscription remaining. Once you return the device to Cartrack in working condition, the company will calculate any pro-rata refund owed and process it within 15 business days.

Installation costs themselves are not typically refundable unless you cancel within the cooling-off period. The refund applies only to prepaid subscription fees.

Early termination fees

Some Cartrack contracts include an early termination clause if you cancel before your fixed contract term expires. Check your invoice or contract document for any mention of "early termination fee" or "contract break fee". If you are within a fixed-term contract and cancel early, Cartrack may deduct this fee from your refund. You cannot avoid this fee, but you can negotiate it if you believe the terms are unfair-escalate to CASE if Cartrack refuses to discuss this.

Cartrack pricing and subscription plans in singapore

Understanding what you are paying helps you decide whether the cost justifies keeping your subscription or justifies the cancellation effort.

Current cartrack pricing for singapore

Pricing varies depending on the number of vehicles you track, your contract term and any promotional discounts applied at purchase. Always verify your exact subscription cost on your latest invoice before you cancel.

Common mistakes people make when cancelling cartrack

Cancellation delays and disputes often stem from easily avoidable errors. Here are the pitfalls that trip up consumers-and how you can sidestep them.

Mistake one: cancelling through the wrong channel

Many subscribers try to cancel through the Cartrack app, their online account portal, or by calling customer service and asking verbally. None of these methods are valid. Cartrack requires written cancellation. A phone call or app submission will not formally end your contract, and you risk being charged after your intended cancellation date.

Solution: Always submit your cancellation in writing by email or registered post. This creates an undisputed record of your intent.

Mistake two: missing the 5 business-day cooling-off deadline

If you bought Cartrack through direct marketing, your cooling-off window starts the day you signed the contract and closes exactly 5 business days later. Many people wait a week or two before cancelling, unknowingly losing this no-questions-asked refund right.

Solution: If you changed your mind about Cartrack, act immediately. Count 5 business days on a calendar (excluding weekends and public holidays in Singapore) and submit your cancellation request before the deadline. Stopee recommends cancelling by day 3 to leave yourself a safety margin.

Mistake three: not referencing your account number

Cancellation requests that do not include your account number can get lost or delayed because Cartrack's billing system cannot match your request to your account. You may end up being charged for another month while Cartrack hunts for your file.

Solution: Always include your full account number, vehicle registration and the email or phone number on your account. Make this information bold or underlined in your request so it stands out.

Mistake four: not keeping proof of submission

If you email your cancellation request and do not save the confirmation, you have no evidence that you sent it. Cartrack can then claim they never received your request, and you remain liable for future charges.

Solution: Forward yourself a copy of your sent email, take a screenshot of the timestamp, or print your email confirmation. If posting, get a receipt from Singapore Post and photograph it.

Mistake five: assuming installation will not affect your refund

Some consumers cancel within the 5 business-day cooling-off period but assume they are still eligible for a full refund even though Cartrack has already installed the hardware. Once installation occurs, your cooling-off right typically lapses, and any refund is calculated differently.

Solution: If you are within the cooling-off period, cancel immediately before installation occurs. Once you know installation is scheduled, ask Cartrack in writing to delay installation until after your cooling-off period ends, so you can retain your refund right if you change your mind.

Cartrack contact details for cancellation in singapore

Submit your written cancellation request to Cartrack's Singapore office using one of these verified contact methods.

Cancellation by email

Email your cancellation request to Cartrack Client Services. Visit the official Cartrack Singapore contact page to confirm the current Client Services email address, as contact details can change. Include "Cancellation Request" in your subject line so the email is routed to the correct team.

Cancellation by registered post

Send your signed cancellation letter by registered or recorded delivery to:

Cartrack Singapore
Kallang Junction
Singapore

This address appears on Cartrack's official contact page. Alternatively, some business directories list an Aljunied Avenue address, which may be a regional or operations office. Confirm the correct mailing address directly with Cartrack before posting, as mail sent to the wrong address could be delayed.

Follow-up contact

If you do not receive a cancellation confirmation within 10 business days, reply to your sent email or send a follow-up letter referencing your original request date. Keep this second communication brief and professional.

Escalating a complaint if cartrack refuses to cancel

If Cartrack ignores your cancellation request, refuses to process it, or claims they never received it, you have a formal escalation path.

Step one: request proof in writing

Email or write to Cartrack Client Services and ask them to confirm in writing why your cancellation request has not been honoured. Request they provide evidence of their decision within 5 business days. This forces them to respond formally and creates a paper trail.

Step two: file a complaint with CASE

If Cartrack does not respond or refuses your legitimate cancellation, contact the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer watchdog and can investigate disputes, negotiate on your behalf and award compensation if Cartrack has breached the Consumer Protection (Fair Trading) Act.

You can file a complaint through CASE's website (case.org.sg) or visit their office in person. Provide copies of your cancellation request, all communications with Cartrack and any evidence that you are entitled to cancel (such as your cooling-off period documentation).

Step three: consider small claims court

If CASE mediation does not resolve the issue and the refund owed is under S$5,000, you can file a claim in the Small Claims Tribunal. This process is free and does not require a lawyer. However, pursue this only after attempting CASE mediation.

Frequently asked questions about cancellation

Stopee has compiled answers to the questions we hear most often from consumers cancelling Cartrack.

Can i cancel my cartrack subscription online or through the app?

No. Cartrack does not offer self-serve cancellation through their website, app or online portal. You must submit your request in writing by email or post.

What if i want to keep the hardware but cancel the subscription?

Check your contract terms. Some Cartrack agreements require return of the hardware as a condition of cancellation. Others may allow you to keep the device but deactivate your subscription. Clarify this in your cancellation letter: "I request that my subscription be cancelled. Please confirm whether I must return the installed hardware or whether I may retain it following deactivation."

How long does the cancellation process take?

From submission of your written request to final service termination typically takes 15 to 20 business days. If a refund is owed and equipment must be returned, add another 10 to 15 business days for the refund to appear in your bank account.

Will i be charged after i submit my cancellation request?

You should not be charged after your specified cancellation date. However, if your request is lost or misprocessed, you may see an unexpected charge on your next billing cycle. This is why keeping proof of submission is essential. If you are charged after cancellation, contact your bank and dispute the charge, then follow up with Cartrack in writing.

What if i am still under a fixed contract term?

If you signed a contract for a fixed period (for example, 24 months) and cancel early, you may be liable for an early termination fee as outlined in your agreement. Review your contract to see if this clause exists. You cannot avoid this fee legally, but you can try to negotiate it with Cartrack or ask CASE to mediate if you believe the fee is unreasonable.

Why stopee is your cancellation partner

Navigating subscription cancellations can feel overwhelming, especially when companies use confusing processes and jargon to obscure your rights. Stopee exists to simplify this journey and empower you to cancel on your own terms.

At Stopee, we research every cancellation process, map consumer rights across Singapore law and provide clear, honest guidance so you do not waste time or lose money to avoidable mistakes. We have helped thousands of consumers cancel Cartrack and dozens of other services with confidence, clarity and zero regret.

Your subscription belongs to you. When you decide to end it, you should know exactly what to do, what to expect and what you are legally entitled to receive. Stopee is here to ensure that outcome happens every time.

Use this guide, follow the steps in order, keep your documentation and remember: if Cartrack resists, CASE is there to back you up. You have got this.