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Cancel Keeptruckin: The Right Way
How to cancel keeptruckin (Motive) in singapore and reclaim your fleet budget
What keeptruckin is and why you might cancel
Keeptruckin, now operating under the parent brand Motive, is a fleet management platform that helps transportation companies track vehicles, maintain electronic logging device (ELD) compliance, and monitor driver safety across their operations.
The service operates on a subscription model, which means your charges recur automatically each billing cycle until you actively cancel. If your fleet operations have changed, your budget has tightened, or you've found a competitor that better suits your needs, you have the right to exit your contract.
At Stopee, we understand that managing fleet software costs is critical to your bottom line, especially when services no longer align with your business needs. This guide walks you through every step to cancel Keeptruckin safely and protect your rights under Singapore consumer law.
Core features and what you're paying for
Keeptruckin bundles electronic logging, real-time GPS vehicle tracking, compliance reporting, and driver-safety monitoring into a single subscription package. The service also includes support and, depending on your plan, hardware devices for installation in your fleet vehicles.
Pricing varies by the number of vehicles you manage, the features you need, and whether you require hardware components. Most fleets commit to monthly or annual billing cycles, which is why understanding your cancellation window is essential.
Three reasons you should cancel keeptruckin
- You've identified a cheaper alternative with comparable or superior features that will reduce your operational costs.
- Your fleet size has contracted, and you no longer need the same level of monitoring or compliance support.
- Service quality, support responsiveness, or integration with your existing systems has deteriorated, and you've exhausted resolution attempts with the vendor.
Keeptruckin pricing in singapore and how it affects your cancellation
Keeptruckin does not publish fixed SGD pricing on a public rate card, which means your actual cost depends on custom quotes based on fleet size, feature selection, and contract terms.
This lack of transparency is common in enterprise fleet software, but it also means you must request a detailed invoice and contract before you commit-and before you calculate the true cost of cancellation.
Typical cost structure
| Cost factor | Typical range (SGD) | Impact on cancellation |
|---|---|---|
| Monthly subscription (per vehicle) | SGD 50-150 depending on features | Determines your monthly outlay and the value of early exit |
| Annual commitment discount | 10-20% if paid upfront | You may forfeit this discount if you cancel early |
| Hardware devices (GPS units, etc.) | SGD 200-400 per device | Some contracts lock you into device ownership or return terms |
| Setup and integration fees | SGD 500-2,000 one-time | Typically non-refundable even if you cancel |
Pro tip: Before you reach out to cancel, pull your latest invoice and your original contract or quote. Stopee recommends you review exactly what you're paying for and identify any ancillary charges (support tiers, API access, compliance certifications) that you may be able to drop independently without full cancellation.
Primary cancellation methods for keeptruckin
Keeptruckin requires you to initiate cancellation through direct contact with their support team; there is no self-service cancellation portal or online dashboard option.
This means you must use email or phone, and you must retain proof of your request. Stopee strongly advises against assuming your cancellation has been processed until you receive written confirmation.
Official contact channels
- Email support: support@keeptruckin.com (request written confirmation of your cancellation date)
- Telephone support: 1-855-434-3564 (ask the representative to email you a confirmation after the call)
- Billing inquiries: If your cancellation involves a refund dispute, request escalation to the billing department and reference your contract terms and Singapore's Consumer Protection (Fair Trading) Act
Warning: Do not assume a verbal cancellation over the phone is final. Keeptruckin support staff can make errors or fail to log your request in the system. Always request and retain written confirmation, including the cancellation effective date, any refund eligibility, and the name of the representative you spoke with.
Step-by-step guide to cancelling keeptruckin
Follow this sequence to cancel your Keeptruckin subscription safely and document every action.
- Retrieve your account details before contacting support
- Locate your account email address, registered company name, and billing contact person
- Check your latest invoice for your account number or reference ID
- Note your current billing cycle end date (this affects your cancellation effective date)
- Compose a formal cancellation email to support@keeptruckin.com
- Subject line: "Cancellation Request - Account [Your Account ID/Email]"
- Clearly state: "I am requesting cancellation of my Keeptruckin subscription effective [desired date or end of current billing term]"
- Include your full account details, company name, and number of active vehicles
- Request written confirmation of cancellation, the effective date, and any refund eligibility
- Ask for instructions on device returns, data exports, or account cleanup if applicable
- If you prefer to cancel by phone, call 1-855-434-3564
- Speak clearly and confirm you are cancelling (do not use vague language like "I might want to cancel")
- Provide your account details and request the representative repeat back your cancellation request
- Ask for their name, employee ID, and the reference number for your cancellation request
- Request that they email you a confirmation immediately after the call
- Monitor your email for written confirmation within 2 business days
- If you do not receive confirmation within 48 hours, send a follow-up email referencing your original request
- If support does not respond within 5 business days, escalate by requesting the billing department manager's contact details
- Verify cancellation has taken effect
- Check your account dashboard (if accessible) to confirm "Active" status has changed
- Confirm that no new charges appear on your next billing statement
- If a charge does appear, contact support immediately with your cancellation confirmation number
- Request data export and device handling instructions
- Ask support whether they will provide a data export of your historical logs, reports, and vehicle data
- Clarify whether you must return hardware devices and who covers shipping costs
- Retain instructions in writing to avoid disputes about device ownership after cancellation
Pro tip: Stopee users often find that support teams process cancellations faster when the email is professional, specific, and references contract terms. Avoid emotional language; stick to facts and your account details.
What happens after you cancel keeptruckin
Cancellation is emotionally relieving, but the practical work of unwinding your subscription often extends beyond the cancel date itself.
Service access after cancellation
Your Keeptruckin access typically remains active until the end of your current paid billing term, even after you request cancellation. This means if you cancel mid-month, your vehicles remain tracked and compliant until the end of that month or your annual contract end date, depending on your agreement.
Use this grace period to export historical data, document driver hours, and ensure your backup compliance system is operational before your Keeptruckin access is shut down entirely.
Auto-renewal and future charges
Keeptruckin's default subscription model includes automatic renewal. When you cancel, you are stopping future renewals; however, charges already billed are not automatically reversed.
If you cancel after your renewal date has triggered, that charge will typically stand. Request a refund only if your contract explicitly allows it or if material defects justify a refund under consumer protection law.
Hardware and device returns
If your contract included GPS tracking units or other hardware, clarify with support whether you must return them, who pays for return shipping, and what constitutes proper condition for return.
Warning: Some vendors charge restocking fees or claim devices are "non-returnable" after a certain period. Request explicit written instructions to avoid unexpected invoices weeks after cancellation.
Refunds and what you can recover from keeptruckin
Refund eligibility depends on your contract terms, the timing of your cancellation, and whether you have grounds under Singapore consumer law.
Standard refund policy (no material defect)
Keeptruckin's archived terms state that subscriptions cancelled mid-term do not qualify for prorated refunds. If you cancel and still have 30 days left in your billing cycle, you typically forfeit that amount.
This is a common practice in B2B software, but it is not automatic-always ask whether your support representative can offer a courtesy refund or credit, especially if you have been a long-term customer.
Refunds for material defects or service failures
If you can demonstrate that Keeptruckin failed to provide essential services (for example, GPS tracking was unavailable for days, or the ELD system was non-compliant), you may have grounds to claim a proportionate refund under Singapore's Consumer Protection (Fair Trading) Act.
- Document the outage or failure with screenshots, timestamps, and support tickets
- Request that support remedy the issue within a stated timeframe (7-14 days)
- If they cannot remedy it, write to support formally requesting a prorated refund and referencing the Consumer Protection (Fair Trading) Act, section 12A (misrepresentation) or section 13 (breach of warranty)
- Keep copies of all correspondence; you may need to escalate to Singapore's Consumer Association or Small Claims Tribunal if Keeptruckin refuses
Pro tip: Stopee recommends that you always frame refund requests in writing and reference applicable consumer law. Most vendors respond more seriously when they recognize you understand your legal rights.
| Scenario | Refund likelihood | Action |
|---|---|---|
| Cancel mid-term, no service issues | Low (standard terms apply) | Request courtesy refund; escalate only if vendor errors caused the cancellation |
| Service outage or non-compliance lasting >7 days | Medium to high | Document outage, demand remedy, then request prorated refund in writing |
| Hardware defect or non-functional device | Medium to high | Request replacement or refund within 14 days; escalate via Consumer Association if refused |
| Misleading contract terms or hidden charges | High | File complaint with Singapore Consumer Association; vendor may refund to avoid regulatory action |
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when dealing with subscription services and digital tools like Keeptruckin.
Key protections that apply to keeptruckin
No misleading representations: Keeptruckin cannot make false claims about features, compliance capabilities, or uptime guarantees. If marketing materials promised "99.9% uptime" or "guaranteed ELD compliance" and the service failed to deliver, you have grounds to claim misrepresentation.
Fitness for purpose: If you explicitly told Keeptruckin that you needed the service to comply with specific Singapore or international regulations, and it failed, the vendor may be liable for breach of warranty under section 13 of the Fair Trading Act.
Cooling-off period for digital services: Singapore law does not grant a blanket 14-day cooling-off period for digital services activated immediately. However, if you can show the vendor did not provide clear pre-purchase information about cancellation terms, you may argue the contract was formed unfairly.
Escalation if keeptruckin refuses to cooperate
- First escalation: Write to Keeptruckin's billing department (request their address via support) with a formal letter citing the Fair Trading Act and your cancellation request, with a 10-day response deadline
- Second escalation: File a complaint with the Singapore Consumer Association (sgca.org.sg) or the Ministry of Health (moh.gov.sg) if the dispute involves compliance or safety claims
- Third escalation: Pursue a claim at the Small Claims Tribunal (not exceeding SGD 10,000) or engage a consumer lawyer to recover the disputed refund amount
Stopee recommends that you always keep all emails, invoices, and support tickets. These documents are your evidence in any dispute.
Common mistakes to avoid when cancelling keeptruckin
We know cancelling a fleet tool feels uncertain, especially if your operations depend on compliance and tracking. Here are the pitfalls that trap most users.
Mistake 1: assuming verbal cancellation is final
A phone call to support is not sufficient proof of cancellation. Stopee has encountered countless cases where support staff failed to log the request, and the customer was charged again the next month with no written record to dispute it.
Always request written confirmation by email. If the representative resists or delays, escalate to their manager and ask for confirmation in writing as a condition of closure.
Mistake 2: cancelling on the wrong date
If you cancel mid-term and expect services to stop immediately, you may be surprised to find your access remains active (and billable) until the end of your billing cycle. Conversely, if you delay cancellation, you may be charged again automatically before your notice takes effect.
Clarify the exact cancellation effective date in your written request and confirmation. Ask support to confirm whether cancellation is effective "immediately upon receipt," "at end of current billing month," or "at end of contract term."
Mistake 3: not exporting your data before access is shut down
Once your Keeptruckin account is fully cancelled, you may lose access to historical logs, driver hours, vehicle reports, and compliance documentation. If you need this data for audits, insurance claims, or regulatory purposes, request a data export before your access is revoked.
Ask support for a full data export at least 7 days before your expected cancellation date. Request the format (CSV, PDF, or database export) and confirm they can provide it.
Mistake 4: ignoring hardware return obligations
If your contract included GPS units or other devices, some vendors claim you owe a restocking fee, shipping cost, or full replacement charge if devices are not returned in specified condition.
Get written return instructions, including who covers shipping and what "acceptable condition" means. Take photographs of devices before packing and request a signed receipt upon return.
Cancellation checklist for keeptruckin
Use this checklist to ensure you've covered every step and protected yourself legally.
| Step | Status |
|---|---|
| Retrieve account number, email, and billing cycle end date | ☐ |
| Review contract or latest quote for cancellation terms and refund eligibility | ☐ |
| Send formal cancellation email to support@keeptruckin.com with account details | ☐ |
| Receive written confirmation of cancellation effective date within 2 business days | ☐ |
| Request and receive data export and device return instructions in writing | ☐ |
| Download or export all historical logs, reports, and compliance documentation | ☐ |
| Confirm no new charges appear on your next billing statement | ☐ |
| If applicable: Return hardware and obtain signed receipt | ☐ |
| If refund is due but not received, file complaint with Singapore Consumer Association | ☐ |
Stopee: your partner in reclaiming control of your subscriptions
Keeptruckin cancellation can feel complicated, especially when hardware, compliance requirements, and long-term contracts are involved. That's where Stopee (stopee.com) steps in.
Stopee has helped thousands of consumers and businesses cancel problematic subscriptions, negotiate refunds, and recover money trapped in unfair contracts. Our team understands both vendor tactics and consumer law across Singapore, the UK, and beyond.
Whether you need help drafting a formal cancellation letter, escalating a refund dispute, or understanding your rights under the Consumer Protection (Fair Trading) Act, Stopee provides expert guidance tailored to your situation.
Visit Stopee.com today and let us help you exit Keeptruckin on your terms, with your money intact and your data secure. You've earned the right to choose the tools that serve your business, not the other way around.