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Cancel Eleven Sports: Step-by-Step Guide
How to cancel eleven sports in singapore: your complete guide to stopping auto-renewal
What eleven sports is and why you might want to cancel
Eleven Sports is a subscription-based sports streaming service that delivers live and on-demand coverage of football, rugby, basketball, and other sports to viewers across Singapore. The service operates on a pass system-either monthly or annual-that auto-renews until you actively cancel it. You access content through dedicated apps and web players on your devices, and your subscription automatically charges your payment method at each renewal date unless you stop it first.
The service is available in Singapore through app stores and directly via Eleven's platform on supported devices. Subscription terms, pricing, and channel lineups can vary depending on your platform and change over time, so it is worth checking your current plan details before deciding whether to keep or cancel.
If you have decided that Eleven Sports no longer fits your viewing habits or budget, Stopee has created this guide to help you navigate the cancellation process smoothly and reclaim control of your subscriptions.
Common reasons to cancel eleven sports
You might be ready to cancel if you no longer watch sports content regularly, prefer other streaming platforms, want to reduce monthly expenses, or have found cheaper alternatives. Some subscribers cancel after the initial discount period ends and the price increases, or because they no longer follow the sports that Eleven covers.
Eleven sports pricing and plans in singapore
Here is a breakdown of the current subscription plans available in Singapore so you can confirm what you are paying and whether it justifies keeping your subscription.
| Plan name | Monthly cost | Billing period | What you get | Auto-renewal |
|---|---|---|---|---|
| Month Pass | S$25.98 | Monthly | Full access to all Eleven and Eleven Sports channels, live and on-demand | Yes, unless cancelled |
| Annual Pass | S$248.98 | 12 months | Full access to all Eleven and Eleven Sports channels for 365 days | Yes, unless cancelled |
Pro tip: If you are on the annual pass and cancel now, you will retain access until your 12-month period ends. Switching to monthly before cancelling means you only pay until the end of your current month, so timing matters.
Why pricing matters when deciding to cancel
Both the monthly and annual plans auto-renew, which means you will be charged repeatedly unless you take action. The annual pass saves money per month (about S$20.75 monthly if spread across 12 months) compared to the monthly pass, but it also locks you in for a full year. If you are uncertain whether you will keep watching, the monthly pass offers more flexibility.
Your consumer rights in singapore and how they protect you
Singapore's consumer protection laws give you specific rights when dealing with subscription services, and understanding them puts you in a stronger position if disputes arise during or after cancellation.
Consumer protection (Fair trading) act and your cancellation rights
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and non-delivery of services. This means Eleven Sports must clearly disclose auto-renewal terms before you subscribe, and they cannot hide cancellation instructions or charge you after cancellation ends. If the service fails to deliver promised content or falsely advertises availability, you have grounds to dispute the charges and demand a refund.
Additionally, if Eleven Sports makes cancellation deliberately difficult or refuses to process your cancellation request within a reasonable timeframe, that conduct may breach fair trading principles. You have the right to cancel and stop charges promptly, and the company cannot impose unreasonable obstacles to exercise that right.
Escalation to the consumers association of singapore (CASE)
If Eleven Sports ignores your cancellation request, denies you a refund you believe you deserve, or engages in unfair practices, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides mediation and advocacy for consumer disputes at no cost to you. They have successfully resolved billing disputes, forced refunds, and held companies accountable for dark patterns in cancellation. Stopee recommends keeping all receipts, email confirmations, and screenshots of your cancellation attempts-this evidence strengthens your case if you need to escalate to CASE.
How to cancel eleven sports: step-by-step methods
You have several cancellation routes depending on how you originally subscribed to Eleven Sports. Follow the method that matches your subscription source, and Stopee's guidance will ensure you complete the process correctly and avoid missed steps.
Cancelling directly through the eleven sports app
This is the most straightforward method if Eleven Sports offers self-service cancellation in their app. Follow these steps on the device where you installed the app.
- Open the Eleven Sports app and sign in with the email address and password linked to your subscription.
- If you have forgotten your password, use the "Forgot Password" option to reset it before proceeding.
- Navigate to your Account or Settings section, usually found in the menu or your profile icon.
- Look for tabs labelled "Account", "My Account", "Settings", or a gear icon.
- Select "Subscriptions", "Manage Subscription", "My Passes", or similar wording.
- This section displays your active passes and their renewal dates.
- Locate your active Month Pass or Annual Pass and tap it.
- You will see details including the next billing date.
- Select "Cancel", "Turn Off Auto-Renewal", "Stop Subscription", or equivalent.
- Some apps let you pause instead of cancel; choose the option that stops future charges.
- Follow any confirmation prompts and review the message confirming cancellation.
- Screenshot this confirmation or note the cancellation reference number.
- Verify your account settings to confirm auto-renewal is now turned off.
- Re-check the Subscriptions section after 24 hours to ensure the change was saved.
Warning: Some apps require you to confirm cancellation via email or a second step. Do not assume cancellation is complete until you receive written confirmation.
Cancelling through the apple app store
If you subscribed to Eleven Sports via an Apple iPhone, iPad, or Mac, your subscription is managed through your Apple ID and the App Store, not directly by Eleven Sports.
- Open the Settings app on your Apple device.
- On newer iOS and macOS versions, tap or click your name at the top of Settings.
- On older devices, look for "iTunes and App Stores" or "iCloud".
- Select "Subscriptions" (on newer systems) or navigate to "iTunes Account" and then "View Apple ID".
- You may be asked to authenticate with Face ID, Touch ID, or your Apple password.
- Find Eleven Sports in your active subscriptions list.
- Scroll through to locate it; subscriptions are listed alphabetically.
- Tap Eleven Sports and select "Cancel Subscription".
- Apple will show you the refund eligibility and cancellation date.
- Confirm the cancellation when prompted.
- You will receive an email confirmation from Apple; keep it as proof.
- Return to the Subscriptions list to verify that Eleven Sports is now listed as "Cancelled" or no longer appears among active subscriptions.
- This change may take a few minutes to update.
Pro tip: Apple App Store subscriptions cancelled mid-period are often refunded if you request it within 14 days. You can request a refund when you cancel or separately by contacting Apple Support via the Settings app.
Cancelling through google play store
If you subscribed via an Android device using Google Play, your Eleven Sports subscription lives within your Google Play account.
- Open the Google Play Store app on your Android phone or tablet.
- If you do not have the app installed, download it from Google Play.
- Tap your profile icon (usually in the top right corner).
- Select "Manage your Google Account" or "Payments and subscriptions".
- Choose "Subscriptions" or "Manage subscriptions".
- You will see a list of all active subscriptions.
- Tap "Eleven Sports" from the list.
- You will see your subscription details and the next billing date.
- Select "Cancel subscription".
- Google may ask why you are cancelling; you can skip this step.
- Confirm the cancellation.
- Google will send you a confirmation email immediately.
- Verify cancellation by returning to the Subscriptions list and confirming Eleven Sports no longer appears or is marked as cancelled.
- Updates usually appear within minutes.
Warning: Google Play refunds are less flexible than Apple's. You typically have 48 hours from purchase to request a refund. If you cancel after that window, you will not receive a refund for the current billing period, but you will not be charged again.
Cancelling if you subscribed through a third-party provider
Some subscribers in Singapore purchase Eleven Sports passes through telecom providers, payment platforms, or other intermediaries rather than directly from Eleven or via app stores.
- Identify which provider billed you by checking your bank statement or email receipts.
- Look for charges from telecommunications companies, e-wallet services, or third-party billing platforms.
- Log in to that provider's website or app and navigate to their Subscriptions or Billing section.
- Each provider has different menu structures; look for "Manage Subscriptions", "Recurring Charges", or similar.
- Locate Eleven Sports in your active subscriptions.
- It may be listed under the provider's own name, not directly as "Eleven Sports".
- Select "Cancel", "Stop", or "Turn Off Auto-Renewal".
- Follow the provider's confirmation process.
- Request written confirmation of cancellation via email.
- Some providers send it automatically; others require you to ask.
- Verify within 24 hours that the cancellation was processed and your subscription no longer appears as active.
- If it still shows as active after 24 hours, contact the provider's customer support.
Pro tip: Telecom providers sometimes offer disputes or reversals if Eleven Sports charges appear without consent. Contact your provider's customer service if you believe you were auto-renewed without proper notice.
What happens after you cancel eleven sports
Cancelling your Eleven Sports subscription does not mean your access ends immediately; understanding what you can and cannot do after cancellation prevents confusion and surprise when your service stops.
Your access period after cancellation
When you cancel, you retain full access to all Eleven Sports channels and content until the end of your current billing period. If you are on a monthly pass and cancel on the 15th of the month, you keep access until the end of that calendar month. If you are on the annual pass and cancel today, you keep access for the remaining 365 days unless the pass explicitly states otherwise in your account.
Auto-renewal is immediately turned off, so you will not be charged when the next renewal date arrives. Your subscription simply expires at the end of your paid period, and no further charges apply.
Your account and data after cancellation
Your account profile, viewing history, saved preferences, and any watchlist you created typically remain in the Eleven Sports system after cancellation. You can log back in and access this data if you resubscribe in the future. However, Eleven Sports may delete your account information if you remain inactive for an extended period (usually 12-24 months). Downloads or offline content you saved will likely be removed when your subscription expires or shortly thereafter, so download anything you want to keep before the end of your access period.
Will you receive a refund after cancelling eleven sports
Refund eligibility depends on when you cancel, which platform you used, and whether the service failed to deliver as promised. Stopee breaks down the scenarios so you know what to expect and when to pursue a refund claim.
Refund eligibility and timelines
If you cancel within the first 14 days of a new subscription and have not used the service significantly, you may be eligible for a full refund under Apple App Store, Google Play, and some credit card company policies. Most refunds must be requested within 14 days of the charge date, though consumer protection laws in Singapore may extend this in specific cases.
Refunds after 14 days are rare unless the service failed to deliver (for example, if Eleven Sports was unavailable for extended periods or advertised content did not air as promised). Telecom provider refunds follow their own policies, which are often stricter than app stores.
How to request a refund
- If you subscribed via Apple App Store, open Settings > (Your name) > Subscriptions > Eleven Sports > Cancel Subscription. During cancellation, Apple will show a "Request Refund" option for qualifying purchases within 14 days.
- If you cancelled more than 14 days ago, you can still request a refund by going to Settings > (Your name) > Purchase History, finding the Eleven Sports charge, and tapping "Report a Problem".
- If you subscribed via Google Play, open Play Store > Profile icon > Manage your Google Account > Subscriptions > Eleven Sports > Cancel Subscription. Google displays refund eligibility during cancellation.
- For refunds outside the refund window, contact Google Play Support through the Help Center in the Play Store app.
- If you believe Eleven Sports failed to deliver the advertised service (channels missing, constant outages, misleading advertising), gather all evidence: screenshots, billing statements, complaints you sent to Eleven Sports, and any support responses.
- Email this evidence to Eleven Sports customer support and request a refund for the affected billing period.
- If Eleven Sports or your payment provider denies your refund request and you believe you are entitled to one, escalate to CASE by filing a complaint. Provide all documentation and explain why the refund is justified under consumer protection law.
- CASE will mediate with Eleven Sports on your behalf at no cost.
- As a last resort, contact your credit card company or bank and request a chargeback for unauthorized or undelivered charges. Most financial institutions allow chargebacks within 60-180 days of the transaction.
- Provide your cancellation evidence and explain why the charge was unfair.
Warning: Credit card chargebacks may close your account with the payment provider if done repeatedly. Use them only when other escalation paths have failed.
Common mistakes when cancelling eleven sports
Cancelling a subscription sounds simple, but many people trip up on small details that delay or block the cancellation. Do not let this happen to you.
Mistakes that delay or fail your cancellation
Mistake 1: Cancelling in the wrong place. You subscribed through Google Play but tried to cancel in the Eleven Sports app. The app cannot process that cancellation because Google Play controls it. Result: your subscription still auto-renews and you become frustrated. Always cancel where you subscribed.
Mistake 2: Forgetting to confirm the cancellation. Many apps show a cancellation prompt that requires a second tap or email confirmation. If you miss this step, the cancellation is not complete and charges continue. Always wait for a confirmation message or email before assuming the job is done.
Mistake 3: Assuming cancellation applies immediately. You cancelled on the 20th of the month expecting access to stop that day. In reality, your subscription runs until the end of the month, and you keep access until then. This is not a mistake by Eleven Sports; it is how subscriptions work. Plan accordingly if you want to stop watching immediately.
Mistake 4: Not checking your bank statement after cancelling. You cancelled what you thought was Eleven Sports, but a charge still appeared two weeks later. You may have had two subscriptions (one via app store, one via telecom provider) and only cancelled one. Always verify no charges appear in your next billing cycle.
Mistake 5: Losing your cancellation proof. You cancelled 6 months ago and now a charge appears. Without a cancellation email or screenshot, you have no proof you asked them to stop. Keep your confirmation for at least 12 months.
How to avoid getting caught in eleven sports dark patterns
Some subscription services deliberately make cancellation confusing or bury the cancellation button to trap you into paying longer than intended. Here is how to spot and sidestep these traps.
Dark patterns to watch for
Eleven Sports may bury the Subscriptions menu three layers deep in settings so you give up searching. They may label the cancel button as "Pause" to confuse you into thinking you can turn it back on (you can, but only if you know what pausing means). They may schedule auto-renewal charges 1-2 days before you expect so you are charged before you realize it is renewal time. They may require you to call customer service to cancel instead of offering a self-service button, banking on the fact that you will not bother calling.
Stopee advises you to screenshot or record every step of your cancellation process. This evidence protects you if Eleven Sports later claims you never cancelled, and it provides ammunition if you need to escalate to CASE.
Cancellation checklist for eleven sports
Use this checklist to confirm you have completed every step correctly and eliminated the risk of surprise charges.
| Task | Status | Notes |
|---|---|---|
| Identified where I subscribed (app, App Store, Google Play, telecom) | ☐ Complete | Check your bank statement or email if unsure |
| Located the Subscriptions or Manage Subscription menu in the correct platform | ☐ Complete | Do not cancel in the wrong place |
| Selected Eleven Sports and initiated cancellation | ☐ Complete | Take a screenshot of the cancellation screen |
| Completed all confirmation steps and received a confirmation email or message | ☐ Complete | Save this email for your records |
| Verified auto-renewal is now off (re-checked account 24 hours later) | ☐ Complete | Return to Subscriptions to confirm it is no longer active |
| Noted my access end date and set a reminder to log out after that date | ☐ Complete | Mark your calendar so you are not surprised when access stops |
Contact eleven sports and file a cancellation complaint
If Eleven Sports refuses to cancel your subscription, ignores your cancellation request, or continues charging you after you cancelled, you have the right to escalate the issue formally.
Eleven sports customer support and escalation address
The primary corporate address for Eleven Sports in Singapore is:
Eleven Pte. Ltd.
Suntec Tower, Singapore
For immediate cancellation issues, try reaching Eleven Sports through their in-app support chat or customer service email (check your most recent invoice or account page for contact details). If they do not respond within 5 business days or refuse to cancel, escalate to:
Consumers Association of Singapore (CASE)
Email: case@case.org.sg
Phone: +65 6100 0315
Website: case.org.sg
File a complaint with CASE and provide all evidence: your account details, screenshots of your cancellation attempts, email confirmations, and proof of charges. CASE will investigate and push Eleven Sports to resolve your complaint within 30 days.
Pro tip: Always send your cancellation request via email (never just in-app chat) so you have a timestamped record. Cc yourself on any communication you send to Eleven Sports so your email provider logs it automatically.
Should you keep or cancel eleven sports?
Before you press the cancel button, take a moment to ask yourself whether cancelling is truly the right move. Sometimes the answer is clear; sometimes a small change might make you want to keep the subscription.
Reasons to cancel right now
Cancel immediately if you have not watched Eleven Sports in the past 30 days, if the monthly cost (S$25.98) exceeds your entertainment budget, if you no longer follow the sports the service covers, or if you have found a cheaper alternative that covers the same content. Cancel also if you tried to cancel before and Eleven Sports refused or made the process unreasonably difficult.
Reasons you might want to keep it
Keep your subscription if you actively watch live matches or on-demand replays at least twice a month, if Eleven is the only service streaming a sport you love, or if the annual pass cost (S$248.98 spread across 12 months) feels reasonable for your budget. If a price drop or free trial is coming soon, waiting a few weeks might be worth it, but do not stay subscribed indefinitely hoping for a discount.
Summary: take control of your eleven sports subscription today
Cancelling Eleven Sports is straightforward once you know which platform to access and what confirmation to expect. Follow the step-by-step method that matches where you subscribed, keep proof of your cancellation, and verify that auto-renewal is off within 24 hours. If Eleven Sports refuses to cancel or continues charging after cancellation, you have strong consumer protection rights in Singapore and CASE stands ready to help.
Whether you are cutting costs, switching to another streaming service, or simply taking a break from sports content, your decision to cancel is valid and your right to enforce it is protected by law. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their recurring charges. Visit Stopee online or use this guide to complete your cancellation today, and never worry about forgotten subscriptions again.