Manage Horse & Country Tv

How to cancel horse & country TV in singapore and claim your consumer rights

What is horse & country TV

Horse & Country TV is a subscription streaming service built for equestrian enthusiasts. You get access to live racing events, training tutorials, rider interviews and lifestyle content focused on horses and competitive riding. The service operates globally and accepts subscriptions from Singapore users.

How the service works

You can subscribe directly via the Horse & Country TV website or through third-party platforms like the Apple App Store, Google Play and other streaming apps. Your billing method and cancellation process depend entirely on which platform you used to subscribe. This matters because you cannot cancel a subscription billed by Apple through the Horse & Country website, for example. You must cancel through the platform that charged you.

Subscription model and access

Horse & Country TV offers monthly and annual subscription tiers. Once you subscribe, you gain instant access to the full content library. Your billing renews automatically at the end of each period unless you cancel beforehand. Stopee recommends setting a phone reminder 7 days before your renewal date so you do not accidentally pay for a service you no longer use.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when buying digital services like Horse & Country TV. Understanding these rights means you know exactly what you can ask for if things go wrong.

The 14-day cooling-off right

You have a statutory 14-day right to cancel and request a refund after purchase. However, this right is lost if you begin accessing the digital content immediately. Since Horse & Country TV grants instant access upon subscription, the cooling-off period applies only if you cancel before you start watching. Once you use the service, you forfeit this protection. Stopee strongly advises checking the terms before your first login if you are uncertain about keeping the subscription.

When horse & country TV breaches your rights

If Horse & Country TV charges you without authorisation, continues billing after you cancelled, or misrepresents its service, you can escalate to the Consumers Association of Singapore (CASE). You also retain the right to claim a refund if the service is materially defective or fails to match the description you were given at purchase. Document all evidence: subscription confirmations, billing statements and cancellation requests.

Why you might want to cancel

Not every subscription deserves to stay active on your account. Here are the most common reasons Stopee customers choose to cancel Horse & Country TV.

Common reasons to cancel

• You have watched the main events you subscribed for and do not need ongoing access.
• The subscription cost no longer fits your budget, especially if you have multiple streaming services.
• You prefer free alternatives or content available elsewhere.
• Life circumstances have changed (moving, job change, spending review).
• You accidentally subscribed or signed up for a free trial that auto-renewed.
• The content library has shrunk or no longer matches your interests.

When you should keep it

Keep your subscription if you regularly attend live events, use the training modules and plan to follow the equestrian season. If you watch content weekly, the cost per viewing session is reasonable. Also keep it if you have just started a free trial and want to explore further before cancelling.

How to cancel horse & country TV in singapore

Your cancellation process depends on which platform you used to pay. Follow the steps that match your subscription source exactly. Stopee has verified each pathway to ensure you cancel successfully without confusion.

Cancel a web subscription (direct via horse & country TV)

1. Open your web browser and go to the Horse & Country TV website.
2. Log in using your email and password.
   • Pro tip: If you have forgotten your password, use the "Forgot Password" link before logging in.
3. Navigate to your account settings or profile menu (usually top right corner).
4. Select the "Billing & Payments" or "Subscription" section.
5. Look for a "Cancel Subscription" or "Manage Subscription" button.
   • Warning: Do not close the page or refresh during this step.
6. Click to confirm cancellation and read any exit survey or retention offer.
7. You will receive a cancellation confirmation email within minutes.
   • Screenshot this email for your records.

Cancel via google play (Android)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions".
5. Find and select "Horse & Country TV" from your active subscriptions list.
6. Tap "Cancel subscription".
   • Pro tip: Google Play may show you a discount offer to keep you subscribed. If you are set on cancelling, ignore this and proceed.
7. Confirm the cancellation by following the final prompt.
8. You will see "Subscription cancelled" on screen. Take a screenshot.
   • Warning: If the button says "Renews on [date]" instead of "Cancelled", the process did not complete. Repeat from step 5.

Cancel via apple app store (iPhone or iPad)

1. On your iPhone or iPad, open Settings.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions".
   • Note: This option only appears if you have active subscriptions.
4. Find "Horse & Country TV" in the list.
5. Tap on it and select "Cancel Subscription".
   • Pro tip: Apple may offer a free trial extension. Decline unless you plan to stay subscribed.
6. Confirm cancellation by tapping "Confirm" on the final screen.
7. The subscription status will change to "Expires on [date]".
   • You retain access until that date; you are not immediately locked out.

Cancel via other third-party platforms (Roku, amazon prime video, etc.)

1. Log into the platform where you subscribed (Roku, Amazon, etc.).
2. Navigate to your account or subscription management section.
   • The menu location varies by platform, so check the help centre if unsure.
3. Find "Horse & Country TV" in your active subscriptions or channels.
4. Select the option to cancel, unsubscribe or remove the channel.
   • Warning: Horse & Country TV cannot process cancellations for subscriptions billed by third parties. You must act through that platform's own settings.
5. Confirm the cancellation request.
6. Check your email for a confirmation receipt from the third-party platform (not from Horse & Country TV directly).

What happens immediately after you cancel

Cancelling your subscription does not feel like an instant switch. Here is what you can expect in the hours and days that follow.

Your access timeline

You keep full viewing access until the end of your current billing period. If your next renewal date is 15 January 2025 and you cancel today, you can watch until 14 January 2025 at 11:59 PM. On 15 January, your access stops automatically. This grace period gives you time to download or finish content you want to keep.

Billing confirmation

Check your email and payment method within 24 hours. Horse & Country TV will send you a cancellation confirmation email. Your credit card or payment app will stop showing pending charges for the next billing cycle. If you are charged after cancellation, Stopee advises taking a screenshot and contacting Horse & Country TV support immediately with the evidence.

Your account and data

Your profile, viewing history and saved playlists remain on Horse & Country TV servers. If you resubscribe later, you can regain access to your account. However, the service is not obligated to keep your data forever; check their privacy policy for retention periods.

Refund eligibility and getting your money back

Refunds are conditional and depend on how you paid and when you cancel. Stopee has separated the scenarios so you know exactly which path applies to you.

Refunds for direct web subscriptions

Horse & Country TV does not routinely refund unused subscription time after you have started using the service. However, you may be eligible for a partial refund if you cancel within 14 days of purchase and have not accessed content substantially. Contact Horse & Country TV support with your cancellation request and ask for refund consideration. Include your transaction ID and subscription date in your message.

Refunds via apple app store

Apple handles all refund requests for subscriptions billed through the Singapore App Store. You can request a refund directly from Apple by opening Settings > [Your Name] > Subscriptions > Horse & Country TV > tap "Report Issue" and select "Request a refund". Apple typically approves refunds within 48 hours if you cancelled within 14 days of purchase or if the service was defective.

Refunds via google play

Google Play grants refunds for subscriptions cancelled within 48 hours of the first charge. After 48 hours, refunds are at Google's discretion and require you to contact support with a justification. Go to Google Play > Subscriptions > Horse & Country TV > "Contact support" to request a refund for that specific purchase.

Refunds for third-party platform subscriptions

Amazon, Roku and other platforms have their own refund windows. Most allow refunds within 48 hours of the first charge but not for subsequent billing cycles. Check the specific platform's refund policy or contact their customer service. Stopee recommends requesting refunds directly through the platform rather than contacting Horse & Country TV, since the platform handles the money.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but small missteps can leave you paying for weeks longer than intended. You are not alone if you have made these errors.

Mistake 1: cancelling through the wrong platform

If you subscribed via Google Play but try to cancel on the Horse & Country TV website, your cancellation will fail silently. You will still be charged at the next renewal. Always cancel through the exact platform you used to pay. When in doubt, check your most recent receipt or bank statement to see which company charged you.

Mistake 2: not saving your cancellation confirmation

The confirmation email is your proof. If Horse & Country TV charges you again and claims you never cancelled, that email proves otherwise. Save it to a folder, take screenshots and forward it to your email account as a backup. Stopee customers who kept this evidence resolved disputes in days instead of weeks.

Mistake 3: cancelling but assuming immediate access loss

Many users panic after cancelling because they think they will lose access instantly. You do not. You keep watching until your paid period ends. Use this time wisely to download content or finish series you are midway through.

Mistake 4: forgetting to cancel auto-renewal before a free trial ends

Free trials are intentionally set to auto-renew. If you do not manually cancel before the trial window closes, you will be charged the full subscription price. Set a phone reminder 3 days before your trial ends. Do not rely on memory.

Mistake 5: not checking for follow-up charges

After cancelling, monitor your bank account for 2 billing cycles. If a charge appears after your cancellation confirmation date, contact your bank immediately and dispute the transaction. Provide the cancellation email as evidence. Your bank can reverse the charge if you report it within your dispute window (typically 60-90 days).

Horse & country TV pricing and plan comparison

Understanding what you are paying helps you decide if cancellation makes sense or if you should upgrade to get better value. Here is the current pricing structure for Singapore users.

Note: Prices shown are for subscriptions purchased direct from the Horse & Country TV website. Apple App Store and Google Play may charge slightly different amounts due to platform fees and local taxes. Check your app store listing to confirm exact SGD pricing before subscribing.

How to escalate if horse & country TV refuses to cancel

In rare cases, you may encounter resistance or technical issues when trying to cancel. You have formal options to force the cancellation and recover money if needed. Stopee has helped thousands of consumers navigate this exact scenario.

Step 1: contact horse & country TV support

Email their support team at the address on their contact page. Write a clear, calm message stating: your full name, the email address linked to your account, your subscription start date and the exact date you attempted to cancel. Explain that cancellation failed or was refused and you want written confirmation of cancellation within 48 hours. Include a screenshot of your cancellation attempt or the error message you received.

Step 2: dispute the charge with your bank or payment provider

If Horse & Country TV does not respond within 48 hours, contact your bank or payment app (e.g., credit card issuer, PayPal, digital wallet). Explain that you cancelled the subscription but were charged anyway. Provide your cancellation email and the support request you sent. Your bank can freeze the charge and investigate. This process typically takes 7-14 days.

Step 3: file a complaint with CASE (Consumers association of singapore)

If you have exhausted both paths above, lodge a formal complaint with CASE. They handle disputes between consumers and businesses, including subscription services. Your complaint must include: proof of subscription, cancellation confirmation, the support responses you received and any charges made after cancellation. CASE will contact Horse & Country TV on your behalf and mediate a resolution.

Step 4: charge-back process

Your bank can file a charge-back if Horse & Country TV continues charging you illegally. This reverses the transaction and removes the money from their account. Charge-backs are your final recourse and should only be used after all other steps fail. Once you initiate a charge-back, Horse & Country TV may permanently close your account.

Before you cancel: ask yourself these questions

Cancellation is reversible, but it does require deliberate action to resubscribe. Take a moment to consider whether you really want out or just need a break.

Cancellation checklist and final steps

Use this checklist in the days before and after your cancellation to make sure nothing goes wrong.

Before you cancel

• Check your most recent billing statement to confirm which platform charged you (direct, Apple, Google Play, etc.).
• Open the Horse & Country TV app or website and log in to verify your current subscription status.
• Note your subscription renewal date and any remaining days of access.
• Screenshot your account home page showing the active subscription.

During cancellation

• Follow the cancellation steps for your specific platform (web, Apple, Google Play or third-party).
• Do not close the browser or app until you see a "cancellation confirmed" or "subscription cancelled" message.
• Screenshot or note the exact time and date you completed cancellation.
• Save the confirmation email that arrives within minutes.

After cancellation

• Wait 24 hours and log back into Horse & Country TV to verify your subscription status shows "cancelled" or "expires on [date]".
• Check your email account for any follow-up messages from Horse & Country TV or your payment provider.
• Set a phone reminder for 2 days before your access expiry date to download any content you want to keep.
• Monitor your bank or payment app for 2 billing cycles to ensure no charges appear after your cancellation.
• If an unexpected charge occurs, open a dispute with your bank immediately and reference your cancellation email.

Contact address and escalation

If you need to send a formal cancellation notice or make a complaint that requires a postal address, use the Horse & Country TV registered office for contract termination notices. This address is recognised by Singapore consumer authorities and ensures your notice is received by the correct department.

Horse & Country TV contract termination address: Check the cancellation support article at support.horseandcountry.tv or your subscription confirmation email for the official mailing address. Most modern cancellations are processed online, but keeping this address on file ensures you have a postal option if email fails.

For escalation in Singapore, contact:

• Consumers Association of Singapore (CASE): www.case.org.sg or call 6100 0315. They handle subscription disputes and can mediate between you and Horse & Country TV.
• Your bank or payment provider: If Horse & Country TV continues charging you after cancellation, your bank can reverse the transaction through their fraud or dispute team.

Immediate next steps

Ready to cancel? Return to the "How to cancel Horse & Country TV in Singapore" section and follow the steps that match your subscription method. Stopee has simplified the process so you can complete cancellation in under 5 minutes. Once you confirm cancellation, save your confirmation email and set your calendar reminder. You will keep access until your billing period ends, giving you time to finish any content you want to watch.

If you run into obstacles or Horse & Country TV charges you after you cancel, Stopee has the escalation strategies and consumer law references you need to resolve it quickly. Our platform has helped thousands of consumers cancel unwanted subscriptions and recover refunds in Singapore. Your cancellation confirmation email is your power-keep it safe and use it as proof if any disputes arise.