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Cancel Max: The Right Way
How to cancel max in singapore: step-by-step guide and your rights
What is max and why you might want to cancel
Max is the streaming service formerly known as HBO Max, offering movies, TV series and exclusive content from HBO, Warner Bros. and related studios. You access it in Singapore through WarnerMedia Direct Asia Pacific, the company operating as Home Box Office (Singapore) Pte Ltd.
Whether you're cutting back on subscriptions, found another service that suits you better, or simply want to pause your membership, cancelling Max is straightforward once you know where to start. Stopee is here to walk you through every option so you cancel confidently and on your own terms.
How you're likely billed
Your Max subscription may be billed in one of two ways, and this matters for cancellation. First, Max may bill you directly through their website or app. Second, you might be billed through a third-party platform like Apple App Store, Google Play, Samsung, or your TV, internet or mobile provider. Identifying your billing method is your first step to cancelling successfully.
The plans you can choose from
Max offers four subscription tiers in Singapore, each with different features and price points. Understanding your current plan helps you confirm you're cancelling the right subscription and estimate any refund you might be entitled to.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Max Standard (monthly) | S$14.48 | Monthly | Stream on 2 devices, Full HD, 30 downloads |
| Max Ultimate (monthly) | S$18.98 | Monthly | Stream on 4 devices, 4K UHD and Dolby Atmos, 100 downloads |
| Max Standard (annual) | S$129.98 | Annual | Same as monthly Standard, billed once per year |
| Max Ultimate (annual) | S$169.98 | Annual | Same as monthly Ultimate, billed once per year |
All prices shown include GST and are current for Singapore. When you cancel, your billing stops immediately, but you typically keep access through the end of your current billing period.
Your consumer rights in singapore when cancelling max
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims and barriers to cancellation.
What the law requires
Max must present cancellation terms clearly before you pay. The company cannot hide cancellation procedures, charge unexpected fees to cancel, or make the process deliberately difficult. If Max breaches these principles, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).
Your key protections
- Cancellation must be available through the same channel you used to subscribe (or at minimum, by an equally easy method)
- Max cannot charge you to cancel mid-contract unless the contract explicitly allows it and you agreed to those terms before purchase
- If Max fails to provide the service you paid for, you may be entitled to a refund under the Consumer Protection Act
- For annual plans, you have stronger consumer rights to cancellation and refunds if Max breaches these standards
Stopee recommends keeping records of your cancellation request and any confirmation emails. If Max refuses to cancel or withholds a refund you believe you're entitled to, this documentation strengthens your case with CASE.
How to cancel max via your billing platform
Your cancellation method depends entirely on how you pay. Choose the section that matches your billing method and follow the steps exactly.
Cancel max if you pay via apple app store
Apple handles the billing and cancellation for iOS subscriptions, not Max directly. When you cancel through Apple, Max receives notification of your cancellation but processes no refund itself.
- Open your iPhone, iPad or Mac and go to Settings (or System Settings on Mac)
- On iPhone or iPad: tap your name at the top of Settings
- On Mac: click the Apple menu and select System Settings
- Select Subscriptions (on iPhone/iPad, go to iTunes and App Stores first)
- You'll see a list of all active subscriptions
- Find and tap Max in the subscriptions list
- Tap Cancel Subscription
- Apple may ask you to confirm or choose a reason for cancelling
- Confirm your cancellation in the final prompt
- Your Max access continues until the end of your current billing period
Warning: Apple's refund window is typically 14 days from purchase. If you're outside this window, Apple will not refund your subscription. Stopee suggests requesting a refund through Apple's refund system immediately after cancelling if you believe you're entitled to one.
Cancel max if you pay via google play
Google Play manages billing for Android users and third-party app subscriptions. Google processes both the cancellation and any refund requests independently of Max.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- This opens your Google Play account menu
- Select Payments & subscriptions
- Tap Subscriptions
- Find and tap Max
- Tap Cancel subscription
- Google may show you offers to keep your subscription; you can ignore these
- Confirm cancellation by tapping the final Cancel button
- Your service ends at the close of your current billing cycle
Pro tip: If you cancel within 48 hours of a Google Play charge, you can request a refund directly through the Play Store app. Go to your purchase history, find the Max charge, and select Request a refund.
Cancel max if you pay via samsung
Samsung Checkout is Samsung's subscription platform. Cancellation happens through Samsung's website, and Samsung manages refunds for Samsung-billed subscriptions.
- Visit samsungcheckout.com in your web browser
- Sign in using your Samsung account credentials
- If you don't remember your password, use the Forgot password link
- Navigate to Purchase History
- Find the Subscriptions section
- Locate Max in your active subscriptions
- Click Unsubscribe next to Max
- Samsung will confirm your cancellation
- Your Max subscription ends at the next billing date
Warning: Samsung does not automatically refund you upon cancellation. If you believe you're entitled to a refund (for example, if you cancelled within a refund window or if Max failed to provide services), contact Samsung customer support separately and request a refund review.
Cancel max if billed directly through their website
If you subscribed directly through max.com and pay Max (or WarnerMedia Direct Asia Pacific) directly, you cancel through Max's own account portal.
- Visit max.com and sign in with your Max account email and password
- You'll see your account dashboard
- Navigate to Account Settings or Subscription Settings
- This option is usually in a menu under your profile icon or account name
- Select Manage Subscription or Cancel Your Subscription
- Review the cancellation summary, which shows your current plan and the date your access ends
- Max will typically allow you to keep access through the end of your paid period
- Confirm cancellation by clicking the final Cancel Subscription button
- Max should send you a cancellation confirmation email immediately
Pro tip: Before confirming, check whether Max offers a discounted rate to stay. You can choose to ignore these offers and proceed with cancellation, or pause your subscription if that option is available.
Cancel max if billed by your TV, internet or mobile provider
If you signed up for Max through your telco, internet service provider or cable TV provider, you cancel through that provider's platform, not through Max directly.
- Visit your provider's website or log into their customer portal
- Examples: Starhub, Singtel, M1
- Navigate to My Subscriptions, Add-ons or Services
- Find Max in your active add-ons or services
- Select Remove, Unsubscribe or Cancel
- The wording varies by provider
- Confirm the cancellation in the prompt
- Your provider will send you a confirmation email
Warning: Some providers charge an early termination fee or bundle Max with other services. Check your contract or confirmation email before cancelling to understand whether you'll be charged. If you're unsure, contact your provider's customer service first.
Stopee recommends keeping your cancellation confirmation email. If Max charges you after cancellation, you have proof of your request.
What happens to your max account and access after you cancel
Cancelling Max is not the same as deleting your account. Understanding the difference helps you avoid surprises and keeps your account secure.
Your access timeline
When you cancel Max, you typically retain full streaming access until the end of your current billing period. For example, if you pay monthly and cancel on the 10th of the month, you keep access until the 30th or 31st (the end of that month). If you pay annually, your access extends through the end of that 12-month cycle, even after cancellation.
Max will not charge you again after your current period ends. The subscription auto-renewal stops immediately when you cancel.
Your account and viewing history
Cancelling does not delete your Max account or your viewing history. Your saved shows, watchlist and user profile remain in Max's system. If you resubscribe to Max in the future, your data will still be there.
If you want to permanently delete your account and all associated data, you must request account deletion separately from cancellation. Visit your account settings on max.com and look for a Delete Account option, or contact Max support directly. Stopee suggests doing this only if you're certain you won't return to the service.
Will you get a refund when you cancel max
Refund eligibility depends on how you pay and how much time has passed since your last charge.
Refunds for apple app store subscriptions
Apple processes refunds for App Store subscriptions, not Max. You have typically 14 days from the date of charge to request a refund. After 14 days, Apple will refuse your refund request unless you have a strong reason (for example, if you're disputing an unauthorised charge).
To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the Max charge and select I'd like a refund for this purchase. Explain your reason briefly and submit. Apple responds within a few business days.
Pro tip: If Max promised a free trial or promotional period and charged you without consent, mention this in your refund request. Apple is more likely to approve refunds for misleading charges.
Refunds for google play subscriptions
Google Play offers a 48-hour refund window from the date of charge. If you cancel within 48 hours of being billed, you can request an automatic refund through the Play Store app. After 48 hours, Google will not refund you unless you dispute the charge with your bank or contact Google support with a strong reason.
To request a refund within the window, open the Play Store app, go to your purchase history, find the Max charge and tap Request a refund. The refund typically processes within 1-2 business days.
Refunds for samsung subscriptions
Samsung does not offer an automatic refund window. You must contact Samsung support directly and request a refund review. Samsung will consider your request based on its refund policy and the reason you provide. Samsung generally refuses refunds for subscriptions you've already used, but may make exceptions if you cancel within a few days of a charge or if the service was faulty.
Contact Samsung support through samsungcheckout.com and explain your situation. Keep records of your cancellation date and any evidence that Max malfunctioned or failed to deliver the promised service.
Refunds for direct max billing
Max generally follows a no-refund policy for subscriptions billed directly through max.com. However, you may qualify for a refund under Singapore's Consumer Protection (Fair Trading) Act if:
- Max failed to provide the service you paid for (for example, the app was down or unavailable throughout your billing period)
- Max misrepresented the service before you subscribed
- Max charged you without your explicit consent
If any of these apply, contact Max support and clearly explain why you believe you're entitled to a refund. If Max refuses, you can escalate to the Consumers Association of Singapore (CASE) and file a formal complaint.
Common mistakes to avoid when cancelling max
Cancelling a subscription feels straightforward until something goes wrong. We understand the frustration when you think you've cancelled but charges keep coming, or when your access doesn't actually stop.
Mistake 1: cancelling in the wrong place
The biggest error is cancelling through the wrong platform. For example, if you pay via Google Play, cancelling through max.com will not stop your Google Play charges. You must cancel where you pay.
Before you start, find your last Max charge in your bank statement or credit card. Check whether the charge came from Apple, Google, Samsung, your telco, or directly from Max/WarnerMedia. Cancel there, and nowhere else.
Mistake 2: not confirming cancellation
Many users cancel but never receive a confirmation email. Always screenshot or save the cancellation confirmation page immediately after completing the process. If Max or your payment platform later claims your subscription is active, you have proof that you cancelled.
If you don't receive a confirmation email within 24 hours, log back in to verify that cancellation went through. Some platforms don't send email confirmations automatically.
Mistake 3: assuming access stops immediately
You keep full access to Max through the end of your paid period after cancellation. If you expected to lose access immediately and were surprised to still see the app working, this is normal. Max does this to honour the period you've already paid for.
Mistake 4: deleting the app instead of cancelling the subscription
Simply deleting the Max app from your device does not cancel your subscription. Your charges will continue. You must cancel the subscription through your account settings or payment platform. Then you can delete the app if you wish.
Stopee recommends cancelling first, waiting for confirmation, and only then deleting the app.
Mistake 5: ignoring the auto-renewal setting
If you tried to cancel but your account still shows auto-renewal as enabled, the cancellation did not go through. Return to your account settings and try again. Some platforms have glitches that require multiple cancellation attempts.
Checklist: confirming your max cancellation
Use this checklist immediately after cancelling to ensure everything is in order.
- I received a cancellation confirmation email or saw a confirmation message on screen
- I logged back into my Max account and confirmed that Cancel Subscription or Manage Subscription no longer appears (or now shows "Reactivate" instead)
- My billing platform (Apple, Google, Samsung or provider) shows Max as cancelled or Subscription status: Inactive
- I noted the date my access ends (usually the end of the current billing period)
- I screenshotted or saved the cancellation confirmation for my records
- I checked whether I'm owed a refund based on the refund policy for my billing method
If you tick all these boxes, your cancellation is complete. Stopee has helped thousands of consumers confirm their cancellations this way and avoid surprise charges.
Contact details for max in singapore
If you need to reach Max directly or have a refund dispute, you can contact their registered office in Singapore.
Max registered office address
Home Box Office (Singapore) Pte Ltd
SGX Centre I
6 Shenton Way
Singapore 068809
For customer support, visit max.com and select Help or Contact Us. Max offers live chat, email and phone support for urgent issues. Keep your subscription confirmation and cancellation proof handy when contacting support.
If Max refuses to cancel your subscription or honour a refund you believe you're entitled to under Singapore law, escalate to the Consumers Association of Singapore (CASE) at case.org.sg. You can file a formal complaint and request mediation at no cost.
Summary: your next steps to cancel max safely
Cancelling Max requires you to identify your billing method, navigate to the correct cancellation platform, and confirm that the subscription is truly inactive. The process takes 5-10 minutes when you follow the right steps for your payment method.
Stopee recommends starting with your payment proof. Find your last Max charge, identify whether it came from Apple, Google, Samsung, a provider or Max directly, and cancel through that exact platform. Save your confirmation, verify cancellation within 24 hours, and monitor your next billing date to ensure no surprise charges appear.
Your consumer rights in Singapore protect you if Max hides cancellation options, charges unfairly, or refuses refunds you're entitled to. Stopee is committed to helping you understand these rights and exercise them confidently. Whether you're pausing Max temporarily or moving to another streaming service entirely, you now have the clarity and step-by-step guidance to cancel without stress.