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Cancel Reelz: The Right Way
How to cancel reelz and protect your streaming budget in singapore
What reelz is and why you might want to cancel
Reelz is a subscription streaming service built around entertainment programming: celebrity news, true crime documentaries, and behind-the-scenes content delivered live and on-demand. You access Reelz+ through the main website, or via third-party platforms like Google Play, Roku, Amazon Fire TV, and the Apple App Store.
If you've signed up and now want to stop paying, you have solid options. Whether you're cutting back on streaming costs, found the content wasn't for you, or simply changed your mind, Stopee is here to walk you through every cancellation method-and help you understand your legal protections along the way.
When cancellation makes sense
Consider cancelling Reelz if you're not watching regularly, prefer other entertainment platforms, or need to reduce monthly expenses. Many subscribers in Singapore cancel after a free trial ends or realise the content library doesn't match their preferences. There's no penalty for leaving, so you can cancel anytime before your next billing cycle.
How billing works for singapore subscribers
Reelz charges in USD, though your payment processor will convert the amount to SGD when you pay. This means the final charge on your credit card or payment method includes currency conversion fees-so the amount you see may differ slightly from advertised USD prices. Stopee recommends checking your payment method's statement to confirm the exact SGD amount charged each billing cycle.
Current reelz pricing and plans available
Below are the Reelz+ subscription tiers offered to Singapore users, with estimated SGD conversion based on typical USD-to-SGD exchange rates.
| Plan | Billing cycle | Price (SGD) | Annual cost | Best for |
|---|---|---|---|---|
| Reelz+ Monthly | Month-to-month | From S$6.75 | ~S$81 | Flexibility and trial |
| Reelz+ Annual | 12 months | From S$67.50 | S$67.50 | Savings (saves ~S$13.50 vs monthly) |
Both plans unlock full access to live and on-demand Reelz programming. The annual option offers a discount if you're confident you'll watch for the full year. Most Singapore subscribers choose monthly billing for flexibility.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel a subscription service.
What the law says about refunds and cancellation
The Consumer Protection (Fair Trading) Act requires that cancellation terms be fair and transparent. While Reelz's standard Terms of Use state that subscription fees are non-refundable, Singapore law recognises certain exceptions. If you cancel within a reasonable cooling-off period after first subscribing (typically 14 days for distance contracts), you may have grounds to request a refund.
Additionally, if Reelz fails to deliver promised services or breaches contract terms, the CPFTA allows you to pursue a refund or cancellation without penalty. Stopee advises keeping records of any service failures or billing errors-these strengthen your position if you need to escalate with the Consumers Association of Singapore (CASE).
Escalation points if reelz refuses to cancel
If Reelz ignores your cancellation request or continues billing after you've cancelled, contact the Consumers Association of Singapore (CASE) for free dispute resolution. You can lodge a complaint at case.org.sg or call 1800-6100-6. CASE handles subscription disputes and can pressure companies to honour cancellation requests. Most issues resolve within 4-6 weeks.
Stopee recommends documenting everything: cancellation confirmation emails, billing statements, and all communication with Reelz support. This evidence is invaluable if you escalate to CASE.
How to cancel reelz in five steps
Your cancellation method depends on where you subscribed. Follow the path that matches your account below.
Cancel directly on the reelz website
If you signed up directly at reelz.com or through their official subscription portal, cancel via your account dashboard.
- Visit reelz.com and sign in with your email and password.
- Navigate to Account or My Account (usually in the top right menu).
- Select My Plan or Subscription.
- Click Cancel Subscription and confirm your choice.
- You'll see a confirmation message stating your access continues until the end of your current paid period.
- Screenshot this confirmation-you'll need it if a dispute arises.
- Check your email for a cancellation confirmation from Reelz.
- If you don't receive one within 24 hours, contact support at info@reelz.com to verify cancellation.
Pro tip: Cancellation stops future renewals but keeps your account active through the end of your paid billing period. You can still watch until then.
Cancel via google play (Android devices)
If you subscribed through the Google Play Store, you must cancel there-not on the Reelz website.
- Open the Google Play Store app on your Android device.
- Tap your Profile icon (top right).
- Select Payments & Subscriptions.
- Tap Subscriptions.
- Find and tap Reelz+.
- Tap Cancel Subscription and confirm.
- Google will show you the cancellation effective date (usually the end of your current billing period).
Warning: Cancelling on the Reelz website will not cancel your Google Play subscription. You must cancel directly in Google Play.
Cancel via roku
Roku subscriptions are managed through your Roku account, not the Reelz website.
- Visit my.roku.com on a web browser and sign in.
- Navigate to My Subscriptions.
- Find Reelz+ in your active subscriptions list.
- Click Manage Subscription.
- Select Turn off auto-renew or Cancel.
- Roku will display the date your subscription ends.
After cancellation, you can still watch Reelz on your Roku device until your paid period expires.
Cancel via amazon fire TV or amazon account
Amazon app subscriptions are managed through your Amazon account, not Reelz directly.
- Go to amazon.com and sign in.
- Click Accounts & Lists (top right).
- Select Your Memberships & Subscriptions.
- Under Active Subscriptions, find Reelz+.
- Click App Subscription Settings or Manage.
- Choose Turn off auto-renew or Cancel Subscription.
- Amazon will confirm the cancellation effective date.
Cancel via apple app store (iPhone, iPad, or mac)
Apple subscriptions are managed through your Apple ID, not on the Reelz website.
- On your iPhone or iPad, open Settings.
- Tap your name at the top.
- Select Subscriptions.
- Find Reelz+ and tap it.
- Tap Cancel Subscription and confirm.
- On Mac, go to System Preferences > Apple ID > Media & Purchases > Subscriptions instead.
Apple will show you the date your subscription ends and confirm cancellation via email.
Cancelling through other platforms or carriers
If you subscribed via another third-party platform, billing provider, or carrier, contact that provider directly to cancel. Reelz cannot cancel subscriptions billed through external services. Stopee recommends asking the third-party for written cancellation confirmation to avoid continued billing.
What happens after you cancel
Cancellation can feel uncertain-here's exactly what to expect so you're not caught off guard.
Access during and after your paid period
Once you cancel, your account remains active and fully functional until the end of your current billing cycle. You can still watch all Reelz programming during this time. After your paid period ends, your access stops automatically-you won't need to do anything else.
No additional charges occur after the paid period ends. Stopee recommends checking your credit card statement one month after cancellation to confirm no surprise charges appear.
Your account, data, and saved content
Your Reelz account profile, login credentials, and viewing history remain in Reelz's system unless you actively delete the account. If you want to erase your account completely, contact Reelz support at info@reelz.com or call (877) 733-5988 to request account deletion. Note that Reelz may retain some data under their privacy policy for legal or business purposes.
Saved preferences and watchlist items are kept by Reelz according to their Terms of Use. If you plan to return later, your preferences will still be there. If you want them deleted, request this explicitly in writing when you contact support.
Reactivating your subscription
You can resubscribe to Reelz anytime by signing back into your account or revisiting the subscription platform where you originally signed up. There's no waiting period-you can restart immediately if you change your mind.
Refunds and billing disputes
Understanding Reelz's refund policy and your rights is key to protecting yourself against unwanted charges.
Reelz's standard refund policy
According to Reelz's Terms of Use, subscription fees for Reelz+ are non-refundable. Cancelling stops future billing but does not trigger a prorated refund for the remainder of your current billing period. This is Reelz's default position unless Singapore law requires otherwise.
However: This policy is subject to consumer protection law. If you cancel within 14 days of first subscribing (the statutory cooling-off period for distance contracts), you may be entitled to a refund under the Consumer Protection (Fair Trading) Act, even if Reelz's Terms state otherwise.
Exceptions and third-party refund requests
If you subscribed via an app store or third-party platform, that platform handles refunds-not Reelz. Each platform has different refund windows and policies:
- Google Play: Refunds available within 48 hours of purchase.
- Apple App Store: Refunds available within 14 days of purchase.
- Amazon: Refunds available within 14 days of purchase.
- Roku: Contact Roku support for refund eligibility.
To request a refund from these platforms, contact their support team directly and reference the charge. Stopee advises submitting refund requests as soon as possible-the sooner you act, the more likely approval becomes.
If reelz continues charging after cancellation
If you cancel and still see Reelz charges on your statement, contact Reelz immediately at info@reelz.com or (877) 733-5988. Request written confirmation of your cancellation and ask them to reverse any unauthorised charges.
If Reelz ignores your refund request, dispute the charge directly with your bank or credit card company. You can file a chargeback for unauthorised billing. Keep all cancellation confirmation emails and billing statements as evidence. Escalate to CASE if the dispute isn't resolved within 30 days.
Common cancellation mistakes to avoid
Cancellation can go wrong in surprising ways-here's how to sidestep the biggest traps.
Cancelling on the wrong platform
The biggest mistake is cancelling on the Reelz website when you actually subscribed via Google Play, Apple, Roku, or Amazon. Reelz's website cancellation only works if you signed up directly there. If you subscribed elsewhere, that platform's cancellation is the only one that counts. Your subscription will continue auto-renewing until you cancel on the correct platform.
Check your receipt email or credit card statement to see which service billed you. If it says "Google Play", "Apple", "Amazon", or "Roku", cancel there-not on reelz.com.
Assuming cancellation happens immediately
Many subscribers think cancellation means immediate access loss. Instead, you keep full access through the end of your paid billing period. This is by design-you've already paid. If you see charges after your paid period ends, contact support. If you don't see a charge within 30 days after your billing period expires, cancellation worked.
Not saving confirmation emails
Screenshot or save every cancellation confirmation email you receive. If a dispute arises-Reelz claims you didn't cancel, or charges you again-this email is your proof. Without it, resolving disputes with Reelz or your bank becomes harder and slower.
Forgetting to check your statement one month later
Stopee's top recommendation: set a phone reminder for 35 days after your cancellation. Check your credit card statement that day to confirm no new Reelz charge appears. If one does, contact your bank immediately. Early detection prevents multiple unwanted charges.
Cancellation checklist for reelz
Use this checklist to ensure nothing falls through the cracks.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (website, Google Play, Apple, etc.) | ☐ | Check receipt or credit card statement |
| Cancel on the correct platform | ☐ | Do not cancel in the wrong place |
| Receive and save cancellation confirmation email | ☐ | Screenshot for your records |
| Note the cancellation effective date (end of paid period) | ☐ | You can watch until this date |
| Set reminder to check your statement 35 days later | ☐ | Confirm no new charge appears |
| Contact Reelz or your bank if unexpected charges occur | ☐ | info@reelz.com or (877) 733-5988 |
How stopee helps you cancel with confidence
Cancelling a subscription shouldn't require a PhD. Stopee (stopee.com) has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover refunds. Our guides break down every platform's cancellation process step-by-step, flag hidden costs, and explain your legal protections under Singapore consumer law.
Whether you're cancelling Reelz, another streaming service, or a completely different subscription, Stopee gives you the clarity and confidence to act fast. We show you where the traps are, what questions to ask support, and when to escalate to CASE or your bank.
Your time and money matter. Stopee makes sure you take back control.
Contact information for reelz support
If you have questions during or after cancellation, reach out to Reelz directly.
- Email: info@reelz.com
- Phone: (877) 733-5988
- Mailing address: ReelzChannel, LLC (corporate headquarters; check reelz.com for current office location)
When you contact Reelz, reference your account email, the date you subscribed, your subscription platform, and your billing cycle. This speeds up responses. Request written confirmation of any cancellation or refund decision-email is best because you get a record.
Stopee recommends keeping all communications in writing (email preferred over phone) so you have proof if a dispute arises. If Reelz doesn't respond within 7 business days, escalate to CASE at case.org.sg.