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Cancel Tennis Tv: Step-by-Step Guide
How to cancel tennis TV in singapore and reclaim your money
What is tennis TV
Tennis TV is a subscription streaming service that brings live and on-demand ATP tennis coverage directly to your device. You gain access to every ATP match, match replays, curated highlights, and tools like resume-play and spoiler-free viewing. If you love professional tennis, the service delivers comprehensive coverage across supported devices worldwide, including Singapore.
What you get with a tennis TV subscription
When you subscribe, you unlock live ATP matches as they happen, full-match replays at your convenience, and expertly edited highlights. The platform includes features designed for serious tennis fans: resume-play lets you pause and pick up where you left off, while spoiler mode hides scores until you're ready to watch. Content availability does vary by region and device, so check Tennis TV's website for the latest details specific to Singapore.
Who runs tennis TV
Tennis TV is operated by ATP Media Operations Limited, with its registered office in London. While commercial profiles may reference a Singapore address, your official cancellation correspondence should reference the London office. Understanding who operates your subscription matters when you need to enforce your cancellation rights, which is exactly the kind of clarity Stopee helps you navigate.
Your consumer rights when cancelling tennis TV
Singapore's Consumer Protection (Fair Trading) Act protects you with a 14-day cooling-off period on distance contracts like subscriptions. This means you have the right to cancel without penalty if you act within 14 days of purchase, provided you have not used the service substantially.
The 14-day cooling-off right
Your right to cancel within 14 days is automatic under Singapore consumer law. You do not need Tennis TV's permission; you simply notify them in writing of your intention to cancel. This applies whether you subscribed via Tennis TV's website, the mobile app, or a third-party platform. If you cancel within this window and have not streamed significant content, you're entitled to a full refund to your original payment method.
What counts as using the service
Here's where many people slip up: if you stream or download content during the 14-day period, you may lose your cooling-off right. Tennis TV's terms require you to expressly agree that streaming or downloading forfeits this protection. The key is acting quickly. If you subscribed but realise the service isn't for you, cancel within days one through fourteen before you settle in to watch. Stopee recommends cancelling immediately if you're unsure, because once content consumption begins, your legal protection weakens.
Refunds beyond the cooling-off period
After 14 days, refunds are rare unless Tennis TV materially breaches service. If the platform experiences a significant outage or suspension during your paid period, you may request a proportionate refund on a case-by-case basis. Otherwise, paid subscriptions are non-refundable after the cooling-off window closes. This is why prompt action matters.
Pricing for tennis TV in singapore
Tennis TV charges in USD, but your card or app store converts to Singapore dollars. Below is the pricing breakdown and what each plan includes.
Monthly and annual plans
| Plan | Price (SGD) | Billing cycle | What's included |
|---|---|---|---|
| Monthly subscription | S$22.94 approx. | Monthly | Live ATP matches, full replays, highlights, spoiler mode |
| Annual subscription | S$182.24 approx. | Annual | Full year access to all live matches, replays, highlights, and features |
Exchange rates fluctuate, so the SGD amount you see on your card may differ slightly. Some users in Singapore are charged in USD at their card's conversion rate, others via their app store at the store's rate. Always check your statement to confirm the exact charge. Stopee advises screenshotting your order confirmation for refund reference later.
How to cancel tennis TV in singapore
Your cancellation method depends on how you subscribed. If you paid Tennis TV directly via their website or app using a card or PayPal, you cancel through Tennis TV. If you subscribed through Apple, Google Play, Amazon, or Roku, you must cancel through that platform instead. Let's walk through both routes.
Cancel a subscription purchased directly from tennis TV
This is the simplest cancellation path if you subscribed via Tennis TV's website or app with your payment method.
- Open the Tennis TV website (tennistv.com) or launch the Tennis TV app on your device.
- Sign in with your email and password.
- If you've forgotten your password, use the "Forgot password" option to reset it before proceeding.
- Navigate to your account settings.
- On the website: look for "My Account" in the menu or upper-right corner.
- In the app: tap the profile or settings icon (usually bottom-right or top-left, depending on your device).
- Select "Subscription" or "Billing" from the account menu.
- Find the option that says "Cancel Subscription" or "Manage Subscription" and tap it.
- Follow the prompts to confirm cancellation.
- Tennis TV may ask why you're leaving; you can skip this or provide feedback.
- Do not click "pause" or "skip billing" if your goal is full cancellation; these pause the service temporarily but continue future billing.
- Wait for a confirmation email.
- Pro tip: Screenshot or save this confirmation; you'll need it if you later claim a refund under the cooling-off period.
What happens next: Auto-renewal stops immediately. You retain access until the end of your current paid period. No refund is issued unless you're within the 14-day cooling-off window and have not used the service substantially.
Cancel a subscription purchased via apple, google play, amazon, or roku
If you subscribed through an app store or third-party platform, Tennis TV cannot process the cancellation. You must cancel through the platform where you purchased it. This is a critical point: Tennis TV has no access to these transactions, so contacting Tennis TV directly will not cancel your subscription.
- For Apple (iOS, macOS):
- Open the Apple App Store or go to Settings > [Your Name] > Subscriptions.
- Find Tennis TV in your active subscriptions.
- Tap "Cancel Subscription" and confirm.
- You'll receive an Apple confirmation email.
- For Google Play (Android):
- Open Google Play Store and tap your profile icon (top-right).
- Select "Manage subscriptions."
- Tap Tennis TV and then "Cancel subscription."
- Confirm the cancellation.
- For Amazon Prime Video Channels:
- Go to Amazon.co.uk or your regional Amazon site.
- Select "Your Account" > "Memberships and subscriptions."
- Find Tennis TV and select "Manage membership."
- Choose "Cancel membership" and follow the prompts.
- For Roku:
- On your Roku device, go to Home and select the Tennis TV channel.
- Press star (*) or options on your remote.
- Select "Manage subscriptions" and then "Cancel subscription."
- Confirm the cancellation.
Warning: Do not assume Tennis TV will know you've cancelled through a third-party platform. These platforms operate independently, and Tennis TV's customer service cannot see or verify cancellations made through Apple, Google, Amazon, or Roku. Keep your cancellation confirmation from the platform for your records.
Cancel using your 14-day cooling-off right
If you're within 14 days of your initial purchase and want to invoke your statutory right, you must inform Tennis TV in writing of your cancellation intention.
- Gather your subscription details.
- Note the subscription purchase date, your account email, and your order or transaction ID.
- Compose a clear cancellation statement.
- Use simple language: "I wish to cancel my Tennis TV subscription and invoke my 14-day cooling-off right under the Consumer Protection (Fair Trading) Act."
- Include your account email and purchase date.
- Contact Tennis TV via their website contact form or email support.
- Check tennistv.com/contact or look for a "Help" or "Support" section.
- If no email is listed, submit your request through their online form.
- Send the cancellation statement to ATP Media Operations Limited if directed to their registered office in London.
- Request confirmation of receipt and a reference number.
- Allow 5-10 business days for Tennis TV to process your cancellation and refund.
- Pro tip: Stopee advises following up if you don't hear back within 10 days. A simple, polite email reminder often speeds up processing.
Refunds and what to expect after cancellation
Understanding what happens to your money and access is essential to avoiding disappointment.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase and have not streamed or downloaded substantial content, you qualify for a full refund. Tennis TV will return the payment to your original payment method (credit card, debit card, or PayPal account). Processing typically takes 5-10 business days, but banks may take an additional 3-5 days to post the credit. Do not expect the refund to land overnight.
If you subscribed via an app store, the refund comes from that platform, not Tennis TV. Apple, Google Play, Amazon, and Roku each have their own refund timelines, often slightly longer than Tennis TV's direct refunds.
What happens to your access after cancellation
Cancelling does not immediately cut off your access. You retain full use of Tennis TV until the end of your current billing period. If you cancel mid-month, you keep watching until your monthly renewal date. If you cancel during an annual subscription, you watch until the year is up. This grace period is standard and gives you time to download or finish watching before access expires.
Pro tip: Stopee recommends using this remaining time to download any match replays or highlights you want to keep offline, if the app allows it. Once your billing period ends, you lose access permanently unless you re-subscribe.
Account deletion and re-subscription
Cancelling your subscription does not automatically delete your account. Your profile, watchlist, and viewing history remain in Tennis TV's system. If you change your mind and re-subscribe later, your account and preferences are waiting for you. This also means that if you want a complete data wipe, you'll need to contact Tennis TV customer service separately to request account deletion. Stopee recommends doing this only if you're sure you won't return.
Common mistakes when cancelling tennis TV
Many people rush through cancellation and make errors that cost them refunds or extend unwanted billing. Here are the pitfalls to sidestep.
Confusing pause with cancellation
Tennis TV offers a "pause subscription" feature that temporarily halts billing. If you click "pause" instead of "cancel," your subscription remains active and will resume after the pause period ends. You'll then be charged again without warning. Always ensure you select "Cancel Subscription," not "Pause Subscription." Stopee advises reading the button text twice before confirming.
Cancelling through the wrong platform
If you subscribed via Google Play but try to cancel on Tennis TV's website, nothing happens. Your subscription persists, and you keep getting billed. The rule is simple: cancel where you subscribed. If you're unsure, check your bank or card statement for the charge merchant name (it will show Apple, Google, Amazon, Roku, or Tennis TV). Then cancel through that same merchant.
Streaming content during the cooling-off period
Your 14-day cooling-off right is voided the moment you stream or download content meaningfully. Tennis TV's terms require your express agreement to this condition. If you think you might want to cancel, hold off on binge-watching. Cancel first, then lose access as your prepaid period winds down. Once you've streamed multiple matches, a refund claim becomes much harder to win.
Not saving cancellation confirmations
If you cancel and don't receive a confirmation email within 24 hours, contact Tennis TV again. Keep every email, screenshot, and reference number related to your cancellation. If a refund doesn't arrive within the promised timeframe, you'll need proof that you cancelled. Stopee strongly recommends creating a folder in your email labeled "Cancellations" and storing all confirmations there.
Missing the 14-day cooling-off deadline
The cooling-off period starts from your purchase date, not from when you first used the service. If you subscribe on March 1st, your 14-day window closes on March 15th at midnight. After that date, refunds are off the table unless Tennis TV breaches service. Check your order confirmation immediately to confirm your purchase date, then set a phone reminder for day 13 if you're on the fence.
Cancellation checklist for tennis TV
Use this checklist to ensure you've covered all the bases before, during, and after cancellation.
| Task | Status | Notes |
|---|---|---|
| Note your purchase date | [ ] | Check order confirmation email; you have 14 days from this date to cancel for a refund |
| Confirm subscription method | [ ] | Check your bank statement to see if charged by Tennis TV, Apple, Google, Amazon, or Roku |
| Cancel through the correct platform | [ ] | Cancel where you subscribed, not via a different platform |
| Save cancellation confirmation | [ ] | Screenshot or forward the confirmation email to yourself; keep it for 90 days |
| Verify no further charges | [ ] | Check your account 3-5 days later and monitor your card statements for the next billing cycle |
| Follow up on refund | [ ] | If no refund within 10 days (direct) or 14 days (app store), contact Tennis TV with your confirmation number |
Should you cancel tennis TV
Cancellation is the right choice if Tennis TV isn't delivering value, you've exhausted content you care about, or the cost no longer fits your budget. It's also the right move if you're testing the service and realise within 14 days it's not for you-act immediately to secure your refund.
Reasons to cancel
You should cancel if you're not watching matches regularly, the annual subscription commitment doesn't make sense, or you prefer other tennis streaming options. If Tennis TV experiences consistent technical issues or doesn't cover the tournaments you follow, cancellation frees up your money for a service that does. There's no shame in switching. Stopee exists to help you exit services that no longer serve you.
Reasons to keep tennis TV
Keep the subscription if you follow ATP tennis closely and value live coverage. The service is comprehensive, includes helpful features like spoiler mode, and offers good value if you watch multiple matches per month. If you're a casual fan who checks in a few times a year, the annual plan makes sense and costs less per match than the monthly rate.
Contact information for tennis TV cancellations
If Tennis TV's customer service does not respond to your cancellation request or refund inquiry, escalate to the official entity.
Direct cancellation contact
Visit Tennis TV's website (tennistv.com) and use the "Contact Us" or "Help" section to submit your cancellation request. Email support is usually the fastest route. Reference your account email and subscription details.
Registered office for formal correspondence
ATP Media Operations Limited
London, United Kingdom
If Tennis TV ignores your cancellation or refund request, send a formal letter to ATP Media Operations Limited at their London registered office. Include your account details, purchase date, cancellation request date, and confirmation number. Keep a copy for your records.
Singapore consumer protection escalation
If Tennis TV refuses your refund within the 14-day cooling-off period or ignores your cancellation request, contact the Consumers Association of Singapore (CASE) or the Enterprise Singapore office. They can investigate unfair trading practices and pressure the company to comply with consumer law.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and hold companies accountable. If you're struggling with Tennis TV or any other subscription, visit Stopee.com for step-by-step guides, company contact information, and consumer rights resources tailored to Singapore. Your money, your choice, your power to cancel.