Manage Willow Tv

How to cancel willow TV in singapore and avoid hidden charges

What willow TV is and why you might want to leave

Willow TV is a dedicated cricket streaming platform that gives you live matches, highlights and replays from tournaments around the world. If you subscribe in Singapore, you pay in SGD, though Willow's pricing originates in US dollars and can fluctuate with exchange rates.

You might subscribe for the exclusive cricket coverage, but life changes - you might lose interest, find better value elsewhere, or simply need to cut streaming costs. Whatever your reason, Stopee understands that cancelling should be straightforward, not buried in confusing menus or dark patterns.

Who should cancel willow TV

Cancel Willow TV if you no longer watch cricket regularly, prefer free-to-air coverage, or want to reduce your monthly subscription spending. Many Singapore subscribers cancel when the cricket season ends, tournament-by-tournament, or when they realise the SGD-converted cost adds up faster than expected.

You should also cancel immediately if you've been charged twice in one month or if your payment method has changed without your permission - these are signs to act fast and protect your account.

When cancellation becomes urgent

If you're being auto-renewed without your consent, or if you're experiencing service outages that prevent you from watching, cancellation with a refund claim becomes your right under Singapore's Consumer Protection (Fair Trading) Act. Stopee advises you to document these issues with screenshots and dates before you reach out to customer support.

Your consumer rights and what singapore law protects

Singapore's Consumer Protection (Fair Trading) Act gives you strong protections when you buy streaming services. You have the right to cancel within a cooling-off period if the service fails to deliver as promised.

Cooling-off period and refund rights

Under Singapore law, you generally have 5 business days from purchase to cancel distance contracts (like online subscriptions) and claim a full refund, provided you have not used the service substantially. Willow TV's own terms state they may offer refunds within 24 hours for monthly plans or 48 hours for annual plans if you haven't watched content - but Singapore law can override this if their terms are unfair.

Pro tip: If you cancel within 5 business days and Willow refuses a refund, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Keep your payment proof and cancellation confirmation.

Service failure and the right to remedy

If Willow TV doesn't deliver what you paid for - say, you can't stream matches in HD, or you're locked out of your account entirely - you can demand a refund or replacement under the Act. The service must be "fit for purpose"; if it isn't, the burden is on Willow to fix it or refund you.

Stopee recommends documenting every service failure with dates, times, and what you tried to watch. This evidence strengthens your position if you need to claim a refund through CASE.

How to cancel willow TV on the official website

Cancelling on Willow.tv directly is the cleanest method because Willow handles your refund eligibility directly - you're not caught between Willow and Apple or Google's policies.

Step-by-step cancellation via willow.tv

1. Go to Willow.tv and log in with your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Click your account icon or profile menu in the top right corner.
   • This is usually your initials or a circular avatar.
3. Select My Profile or Account Settings.
   • You should see a section labeled "Subscription" or "Billing".
4. Find the button that says Cancel Subscription and click it.
   • Willow may ask you why you're cancelling - you don't have to give a detailed reason, but they sometimes offer discounts if you pause instead.
5. Confirm your cancellation by clicking the final confirmation button.
   • Warning: Do not close the page until you see a "Cancellation Confirmed" message or receive a confirmation email.
6. Check your email within 5 minutes for a cancellation receipt from Willow.
   • If you don't receive it, log back in and verify that your subscription status now shows "Cancelled" or "Active until [date]".

Cancelling by email if the website doesn't work

If you can't access the cancellation button on the website, or if it's not responding, you can send a written cancellation request. Willow's Terms of Service allow cancellation via email to cs@willow.tv.

1. Compose an email with the subject line: Subscription Cancellation Request.
   • Include your full name, email address, and account email (if different).
   • State clearly: "I request to cancel my Willow TV subscription effective immediately."
2. Send it to cs@willow.tv and keep a copy for your records.
   • Send it during Singapore business hours (9am-5pm SGT) for faster response.
3. Allow 3-5 business days for a response confirming cancellation.
   • If you don't hear back within 7 days, follow up with another email or escalate to Stopee's guidance on filing a complaint with CASE.

Cancelling willow TV through third-party platforms

If you subscribed to Willow TV through Apple App Store, Google Play, Amazon Prime Video Channels, Roku, or Sling TV, you must cancel through that platform - Willow cannot cancel it for you directly.

Apple app store (iPhone, iPad, mac)

1. Open the Settings app on your device.
   • On Mac, open System Preferences.
2. Tap your name at the top, then select Subscriptions.
   • On Mac, click your name → Media & Purchases → Subscriptions.
3. Find Willow TV in the list and tap it.
   • You'll see your next billing date and the option to manage or cancel.
4. Tap Cancel Subscription and confirm.
   • Apple will show you a cancellation confirmation; your access continues until the next billing date.

Pro tip: Apple charges in your local currency (SGD) and processes refunds to your original payment method within 3-5 business days. Keep your App Store receipt for proof.

Google play store (Android devices)

1. Open the Google Play Store app.
   • Tap your profile icon in the top right.
2. Select Payments and Subscriptions → Subscriptions.
   • You'll see all active subscriptions tied to your Google account.
3. Tap Willow TV from the list.
   • Google will show you billing details and the option to cancel.
4. Tap Cancel Subscription and confirm your choice.
   • Cancellation is instant; your access ends at the next renewal date.

Warning: Google Play refunds are issued to your Google Play credit, not your bank account. If you need the money back to your card, you'll need to spend it on another app purchase first or contact Google support.

Amazon prime video channels

1. Log in to Amazon Prime Video on your web browser or app.
   • Go to your account menu (top right) → Your Subscriptions.
2. Find Willow TV under "Prime Video Channels" and click Manage Subscription.
   • You'll see your next billing date and cancellation options.
3. Click Cancel Channel and confirm.
   • Amazon will send you a cancellation email; your access ends at the next renewal date.

Roku channel

1. Go to roku.com and log in to your Roku account.
   • Navigate to Subscriptions or Manage My Subscriptions.
2. Find Willow TV and select Manage or Cancel.
   • Roku will ask you to confirm; your next billing will not occur.

Sling TV

1. Log in to sling.com and go to Account Settings.
   • Select Subscriptions or Manage Add-ons.
2. Find Willow TV and click Cancel.
   • Sling will confirm; you keep access until the end of your billing period.

What happens after you cancel willow TV

Cancelling Willow TV doesn't erase your account immediately - it stops future charges and locks in your access end date. Understanding what comes next prevents confusion and protects your data.

Your access after cancellation

When you cancel on Willow.tv directly, your access normally continues until the end of your paid period. If you paid for a month, you watch until that month ends; if you paid for a year, you have access for the remaining months.

For app store and third-party cancellations, the platform controls your access end date. Apple, Google, Amazon and Roku typically honour the end of your billing period, but Sling TV may cut access immediately - check your cancellation email to confirm.

Pro tip: Screenshot your access end date right after cancellation. If Willow cuts off access early, that's a breach of your paid service, and you have grounds for a refund under Singapore's Consumer Protection Act.

Auto-renewal and future billing

Auto-renewal stops the moment you cancel, but watch for these traps: if you cancelled through the website but previously set up auto-renewal through an app store, the app store might still have an active subscription. Check all platforms where you might have subscribed.

1. Log into Apple, Google Play, Amazon and Roku separately and confirm no Willow subscriptions remain active.
   • This takes 10 minutes but prevents surprise charges.
2. If you see a duplicate subscription, cancel it immediately on that platform.
   • You may be eligible for a refund if you were double-charged in the same month.
3. Check your bank or credit card statement 7-10 days after cancellation to confirm no new charges appear.
   • If a charge does appear, contact Willow customer support with your cancellation confirmation email and demand a refund.

Your account and data retention

Willow TV keeps your account data (email, viewing history, payment method) on file after you cancel. If you want this deleted, you must request it separately - cancellation alone does not erase your profile.

Send a data deletion request to cs@willow.tv with the subject "Request for Account Deletion" and include your email address. Willow has 30 days to respond; if they refuse without legal reason, you can file a complaint with Singapore's Personal Data Protection Commission (PDPC).

Willow TV pricing and plan comparison

Understanding Willow TV's pricing helps you decide if cancelling now makes financial sense, especially if you're locked into an annual plan.

Warning: Willow's SGD prices fluctuate because they're converted from USD. A US$9.99 monthly plan could be SGD 14-15 depending on the exchange rate. Check your actual bill to confirm what you're paying.

If you're on an annual plan and cancel, Willow's terms say no prorated refunds are issued. However, Singapore's Consumer Protection Act may override this if you cancel within 5 business days. Stopee recommends trying for a refund anyway - document your cancellation reason and contact CASE if Willow refuses.

Refund policy and when you're entitled to money back

Willow TV's refund terms are strict, but Singapore consumer law is stronger - use it as your leverage.

Willow TV's stated refund policy

According to Willow's Terms of Use, subscriptions are generally final with no refunds after the cooling-off period. However, they do offer limited refunds:

• Monthly plans: refund within 24 hours if you've watched nothing.
• Annual plans: refund within 48 hours if you've watched nothing.
• Service failure: refund or credit if Willow fails to deliver the service (e.g., no HD streaming, account lockout).

When you can claim a refund under singapore law

The Consumer Protection (Fair Trading) Act gives you a refund right that overrides Willow's terms in these situations:

1. You cancel within 5 business days of purchase and have not substantially used the service.
   • "Substantially used" means more than trial viewing - watching a full match or series of matches likely disqualifies you.
2. The service fails to match its description or is unfit for purpose.
   • If Willow promised HD streaming but you only get standard definition, or if outages prevent you from watching during major tournaments, you have a claim.
3. You were charged without giving clear, prior consent (e.g., auto-renewal you didn't agree to).
   • This is common with app store subscriptions - Apple and Google must show you the renewal terms before charging.

How to request a refund after cancellation

If you believe you qualify for a refund, contact Willow immediately with evidence:

1. Send an email to cs@willow.tv with the subject "Refund Request for Cancelled Subscription".
   • Include your account email, cancellation date, and reason (e.g., "Cancelled within 24 hours, no content watched" or "Service was unavailable for 48 hours during the India vs. Pakistan match").
2. Attach screenshots of:
   • Your cancellation confirmation.
   • Your payment receipt (showing the charge date).
   • Service failure evidence (e.g., error messages, dates and times of outages).
3. Wait 7-10 business days for Willow's response.
   • If they refuse, reply with: "I believe this refusal breaches Singapore's Consumer Protection (Fair Trading) Act, and I will be filing a complaint with CASE."
4. If Willow still refuses, file a complaint with CASE (Consumers Association of Singapore).
   • Visit case.org.sg, fill out their dispute form, and attach all your evidence. CASE will mediate between you and Willow at no cost.

Pro tip: If you subscribed via Apple or Google, and they refuse a refund, request one from Apple or Google instead. Both platforms have their own refund policies (Apple is more generous for subscriptions than Google) and often override the app's terms.

Common mistakes when cancelling willow TV

Cancelling feels simple but small errors can cost you money or trap you in unwanted auto-renewals. Let's walk through what goes wrong.

Cancelling on one platform but not others

If you subscribed on both the Willow.tv website and the Apple App Store, cancelling on just one leaves the other active. Apple or Google will keep charging you every month, and you won't realise until your next statement.

Solution: Before you cancel anywhere, audit all platforms where you might have subscribed. Log into Willow.tv, Apple, Google Play, Amazon, Roku and Sling separately. Write down any active subscriptions you find, then cancel all of them on the same day.

Waiting too long to request a refund

Willow's 24-hour (monthly) or 48-hour (annual) refund window is short. If you cancel on day 5 after purchase, you've missed it, and Willow will refuse a refund unless you escalate to CASE.

Solution: If you think you want to cancel, do it within 24 hours. You can always resubscribe later. Stopee recommends setting a phone reminder for the 12-hour mark if you're on the fence - this gives you a safety net before the refund window closes.

Forgetting to check for service failures

If you cancel because Willow's app crashed during a match or buffered constantly, that's grounds for a refund. But if you don't mention it when you cancel, Willow won't offer one automatically.

Solution: In your cancellation email or support message, always state your reason. If it's service-related, include dates, times and what you were trying to watch. This triggers Willow's obligation to investigate and potentially offer a refund.

Not keeping cancellation proof

You cancelled, but 2 weeks later a charge appears. Without your cancellation confirmation email, it's your word against Willow's.

Solution: Screenshot your cancellation confirmation from the website or app immediately. Save the confirmation email. If you cancelled by mail, keep a copy of the email you sent. These documents are your proof if you need to dispute a charge.

Checklist: cancelling willow TV safely

Use this checklist to make sure you've covered every step before closing your tab.

How stopee helps you cancel willow TV with confidence

Cancelling a streaming service shouldn't involve hidden fees, forgotten charges, or days of searching for the right button. Stopee has helped thousands of consumers cancel subscriptions like Willow TV by providing clear, step-by-step guidance and reminding you of your rights under Singapore consumer law.

Our guides cover the exact buttons to click, the cancellation addresses to use, and the refund arguments that actually work. We flag the dark patterns (like auto-renewal spread across multiple platforms) so you don't fall into them. And we remind you that Singapore law is on your side - if a company refuses to honour your cancellation or refund, you have CASE to back you up.

Visit Stopee.com to explore guides for cancelling hundreds of other services in Singapore, from streaming and fitness apps to insurance and utilities. Whether you're trying to exit an unwanted subscription or just want to understand your rights, Stopee makes the process transparent and empowering.

Contact information for willow TV cancellations and complaints

Willow TV customer support email: cs@willow.tv

Willow TV website: Willow.tv

For cancellation by written notice: Refer to your cancellation confirmation email; Willow requires written notice sent to the address on their Terms of Use page (terms.willow.tv or linked from your account settings).

If Willow refuses your refund: Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. Filing a complaint is free and CASE will mediate between you and Willow within 30 days.

For data deletion disputes: Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg handles complaints about companies that refuse to delete your personal data.

Cancelling Willow TV takes less than 5 minutes if you use the website method, and your refund rights are stronger than you think. Follow this guide, keep your proof, and know that Stopee and Singapore consumer law have your back every step of the way.