Manage Hermesvpn
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Hermesvpn: The Right Way
How to cancel HermesVPN in singapore: your step-by-step guide to ending service and reclaiming your money
What HermesVPN is and why you might want to cancel
HermesVPN is a subscription-based virtual private network service that encrypts your internet traffic to protect your privacy and security while you browse, stream, or download content. The service emphasises anonymity and secure connections across multiple devices, offering membership options through both its official website and mobile app stores.
You might decide to cancel HermesVPN for several reasons: the service may not meet your speed or privacy expectations, you've found a better alternative, or unexpected charges appear on your bill. Whatever your situation, Stopee is here to guide you through the cancellation process and help you understand your consumer rights in Singapore.
When cancellation makes sense
Cancel HermesVPN if you no longer use the service, if performance falls short of your needs, or if you've discovered a more affordable or feature-rich alternative. You should also cancel immediately if you notice unauthorised charges or if the company continues billing after your trial period ends.
The sooner you cancel, the sooner you stop recurring charges. Many users delay cancellation out of worry about losing data or facing hidden fees - but Stopee's approach removes that uncertainty by walking you through each step clearly.
Your subscription options at a glance
HermesVPN allows you to subscribe in two main ways: through the Apple App Store or Google Play Store (if you use their mobile app), or directly through their official website. Your cancellation method depends entirely on where you signed up, so identifying your subscription source is your first and most important step.
Where your subscription lives: identifying your payment method
Before you cancel, you need to know exactly where your subscription was activated - this determines which cancellation path you follow.
Subscriptions through app stores (Apple or google)
If you downloaded HermesVPN from the Apple App Store or Google Play Store and started your subscription directly in the app, your recurring payment is managed by Apple or Google, not by HermesVPN. This is important because HermesVPN cannot cancel app store subscriptions on your behalf.
Check your email inbox and payment history for a receipt or confirmation that mentions either "App Store" or "Google Play" as the retailer. You should also review your app store billing history directly - this is where your actual proof of subscription lives.
Subscriptions through the official HermesVPN website
If you visited HermesVPN's official website (hermesvpn.net) and subscribed directly there using your credit card or another payment method, your account is managed by HermesVPN customer support. This subscription type requires you to contact the company directly to process cancellation.
Your signup confirmation email will clarify this and typically provide the customer support contact details you need. If you cannot find that email, Stopee recommends checking your email spam folder or payment processor (credit card or PayPal) for evidence of the charge.
HermesVPN pricing and plan details
HermesVPN does not publicly list exact pricing amounts on its membership page, making it difficult to compare cost against competitors before you sign up or cancel.
Finding current pricing information
To see HermesVPN's current plan options and prices, you must visit their official membership page at hermesvpn.net/membership.html or contact customer support directly. Pricing may also vary depending on your location, payment method, and any promotional offers active at signup.
No verified public listing of Singapore Dollar (SGD) pricing is available from our last check. If you were charged in SGD, your billing statement from your bank or payment processor is your most reliable source for what you actually paid.
Plan comparison table
| Plan detail | What we know |
|---|---|
| Pricing transparency | Not publicly listed on official site |
| Currency support (SGD) | Not officially confirmed |
| Refund window | 60 days from charge (see below) |
| Cancellation contact | support@hermesvpn.net |
| Access after cancellation | Ends within 24 hours (web subscriptions) |
| Recommended action | Contact support before paying for renewal |
How to cancel HermesVPN: step-by-step instructions by subscription type
Your cancellation process differs depending on whether you subscribed via an app store or through HermesVPN's website - follow the section that matches your situation.
Cancelling an apple app store subscription
If you subscribed through the Apple App Store, you manage and cancel your subscription directly in your Apple account settings. HermesVPN has no access to your subscription, so you cannot cancel through them.
- Open the Apple App Store on the iPhone, iPad, or Mac you used to subscribe to HermesVPN.
- On iPhone or iPad: tap the profile icon in the top right corner.
- On Mac: click your name in the top right of the App Store window.
- Tap or click "Subscriptions" from the menu that appears.
- Find HermesVPN in your active subscriptions list and tap it.
- Tap "Cancel subscription" (or "Cancel free trial" if you are still within a trial period).
- Select your reason for cancellation and confirm the cancellation by tapping "Confirm" or "Stop subscription".
- Apple will send you a cancellation confirmation email. Save this for your records.
- Pro tip: Cancellation takes effect at the end of your current billing cycle, not immediately. Your access continues until that date, and no refund is issued for the current period unless Apple's refund policy applies.
Cancelling a google play store subscription
Like Apple, Google Play manages your subscription independently. You cancel directly through the Google Play app or website, not through HermesVPN.
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active subscriptions.
- Find HermesVPN in the list and tap it.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Google will send you a confirmation email. Keep this email for your records.
- Pro tip: Your service access continues until the end of your current billing cycle. Cancellation does not trigger an immediate refund, but if you cancelled within your first 48 hours of subscribing, Google Play may allow a refund under their standard policy.
Cancelling a web (direct HermesVPN) subscription
If you subscribed directly on hermesvpn.net, you must contact HermesVPN customer support to process your cancellation. The company does not offer a self-service cancellation option on their website.
- Locate your signup confirmation email from HermesVPN - it will contain customer support contact details and your account information.
- If you cannot find the confirmation email, check your spam folder or search your email for "hermesvpn" or "support@hermesvpn.net".
- Send an email to support@hermesvpn.net with the subject line "Cancellation Request" and include your full name, email address associated with the account, and billing email.
- In the body of your email, clearly state: "I request immediate cancellation of my HermesVPN subscription. Please confirm the cancellation and provide a confirmation number."
- Warning: Do not simply stop using the service or assume your account will auto-cancel. Continuing to be charged without explicit cancellation confirmation is a common trap - confirm cancellation in writing.
- Wait for HermesVPN customer support to respond. According to their terms, service access typically ends within 24 hours of processing your cancellation request.
- Save the support team's response email as proof of cancellation for your records. This becomes essential if you later dispute a charge with your bank.
- Pro tip: If support does not respond within 3 business days, follow up with a second email or consider escalating to your bank or payment provider (see refund section below).
What happens after you cancel HermesVPN
Cancellation triggers a specific sequence of events. Understanding what to expect helps you avoid panic and false assumptions about your service.
Billing stops immediately (in most cases)
Once HermesVPN or your app store processes your cancellation request, your recurring billing subscription is marked as inactive. You should not be charged again at your next billing date, though it may take 24 to 48 hours for this change to fully propagate through your payment processor's system.
Check your bank or payment app within a few days to confirm no new charge appears. If a charge does appear after cancellation, escalate immediately to your bank's dispute department - Stopee guides you through this process in the refund section below.
Service access ends within 24 hours
For web subscriptions cancelled through HermesVPN customer support, the company states that access to your VPN service ends within 24 hours of processing your cancellation. For app store subscriptions, access typically continues until the end of your current billing period (which is why you must cancel during your active cycle to avoid being charged again).
Your account data and privacy
Cancellation stops your access to the service but may not automatically delete your account data or personal information. If you want your data removed entirely, contact HermesVPN customer support directly and request data deletion under Singapore's Personal Data Protection Act (PDPA).
Save all confirmation emails and cancellation notices. These documents prove you cancelled and serve as your protection if disputes arise later.
Can you get a refund for HermesVPN?
HermesVPN's refund policy is restrictive but not absolute - understanding your rights and knowing how to escalate increases your chances of reclaiming money.
What HermesVPN's terms state about refunds
According to HermesVPN's Terms and Conditions, payments are non-refundable to the extent permitted by law. The company does not offer an automatic 14-day money-back guarantee, and you cannot claim refunds for partial-month or unused periods. This policy is standard in the VPN industry but does not override your consumer rights in Singapore.
Refund exceptions and time limits
HermesVPN may, at its sole discretion, issue refunds in limited cases. You may qualify for a refund if:
- You experienced a technical fault that prevented you from using the service entirely.
- You were charged twice for the same billing period (billing error).
- You were charged fraudulently (someone else accessed your account without permission).
- You subscribed but the service was never actually activated on your device.
Refund requests must be submitted within 60 days of the charge for consideration. If you are beyond this window, Stopee recommends still attempting a refund request - some companies honour exceptions for valid cases, and the company can only refuse.
How to request a refund
- Send an email to support@hermesvpn.net with "Refund Request" in the subject line.
- Include your full name, account email, the date of the charge you want refunded, the amount charged, and the reason for the refund (e.g., "Service did not work," "Technical fault," "Unauthorised charge").
- If applicable, attach a screenshot of your failed connection or other evidence of the technical issue.
- State clearly: "I am requesting a refund under the exception for [technical faults / billing errors / fraud]."
- Wait for support to respond. The company should reply within 5 to 10 business days with a decision.
- If the company denies your refund and you believe you have grounds to escalate (see section below), document this denial in writing.
Your refund options if HermesVPN refuses
If HermesVPN denies your refund request and you believe the charge was unfair or that the service failed to deliver, you have three escalation options:
- Request a chargeback with your bank or credit card issuer. Contact your bank within 120 days of the charge and explain why you believe the charge was unfair or unauthorised. Your bank will investigate and may reverse the charge. This is your strongest tool if the company will not refund voluntarily.
- File a dispute with PayPal or your payment processor. If you paid via PayPal, Google Pay, or another third-party processor, you can open a dispute directly through that platform. PayPal and similar services have their own refund policies and may side with you even if HermesVPN refuses.
- Escalate to the Consumer Association of Singapore (CASE) or relevant authority. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices and misleading representations. If you believe HermesVPN engaged in unfair billing practices, you can lodge a complaint with CASE, which may investigate and mediate on your behalf.
Your consumer rights in singapore
Singapore law provides specific protections for subscription services and digital products, and Stopee wants you to know these rights before you assume a refund is impossible.
Consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair practices, misleading representations, and unconscionable conduct by businesses. Even if HermesVPN's terms state "no refunds," those terms cannot override the law if the company:
- Misrepresented the service's performance or features (e.g., promised speeds they could not deliver).
- Continued billing you after you cancelled or after a trial period ended.
- Charged you without your clear consent.
- Failed to provide the service you paid for (complete technical failure).
The CPFTA allows you to claim damages, request refunds, or escalate to CASE for mediation. The "non-refundable" clause in HermesVPN's terms is a contractual limit, not a legal absolute.
Personal data protection act (PDPA)
The PDPA gives you the right to request deletion of your personal data held by HermesVPN. If you want your account information removed, include this request in your cancellation email and keep a copy of the request. The company has 30 days to respond.
Chargeback and payment protection
Your bank or credit card issuer is required by Singapore's Payment Card Industry standards and local regulations to offer chargeback protection for unauthorised or fraudulent charges. You can initiate a chargeback up to 120 days after the charge appears on your statement.
Stopee recommends using chargeback as your final escalation tool if HermesVPN refuses to refund within 60 days.
Common mistakes people make when cancelling HermesVPN
Cancellation seems straightforward until you realise you've fallen into one of these traps. You are not alone in making these mistakes - thousands of consumers do each month.
Assuming deletion equals cancellation
Deleting the HermesVPN app from your phone does not cancel your subscription. Billing continues in the background. You must explicitly cancel through your app store or contact support in writing - deletion alone leaves recurring charges active.
Not saving cancellation confirmation
If you cancel and do not save the confirmation email, you have no proof if the company claims you never cancelled or if charges continue. Always save cancellation confirmations and take a screenshot of the confirmation email. This protection is essential for chargeback disputes.
Waiting beyond 60 days to request a refund
HermesVPN's policy caps refund requests at 60 days from the charge date. If you delay requesting a refund, you may lose your chance to recover money for that charge. Submit refund requests immediately after you identify the problem.
Not checking billing after cancellation
Many users cancel but fail to monitor their bank statements for weeks afterward. If HermesVPN continues billing you after cancellation, you need to notice within days, not months. Check your bank app within three days of cancelling and again on your next expected billing date to confirm no new charge appears.
Contacting only app stores instead of HermesVPN (for web subscriptions)
If you subscribed through HermesVPN's website directly, contacting Apple or Google will not help because they do not manage your subscription. You must email HermesVPN customer support directly. Conversely, if you subscribed through an app store, contacting HermesVPN support is pointless - they cannot access app store subscriptions.
Your cancellation checklist
Use this checklist to ensure you complete every step of cancellation correctly and protect yourself from future disputes.
| Step | Action | Completed? |
|---|---|---|
| 1. Identify subscription source | Check your email and payment history - did you subscribe via Apple App Store, Google Play Store, or hermesvpn.net directly? | |
| 2. Locate cancellation contact | For app stores, open the app store settings. For web subscriptions, find support@hermesvpn.net or contact details in your signup email. | |
| 3. Submit cancellation request | Cancel through your app store or send a formal cancellation email to HermesVPN support, depending on your subscription type. | |
| 4. Save all confirmations | Screenshot and save every confirmation email, cancellation reference number, and support response. | |
| 5. Monitor billing | Check your bank statement within three days and again on your next expected billing date to confirm charges have stopped. | |
| 6. Request refund (if applicable) | Within 60 days of any unfair charge, email support@hermesvpn.net with a formal refund request. If denied, file a chargeback with your bank. |
Why stopee helps you succeed with cancellation
HermesVPN's process is unclear by design - the company does not publicise exact pricing, provides no obvious cancellation button on their website, and keeps their support contact buried in signup emails. This creates confusion and makes cancellation feel impossible.
Stopee cuts through this opacity. By researching HermesVPN's actual terms, payment flows, and support channels, we deliver step-by-step instructions that work. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was lost.
Your cancellation depends on three things: knowing exactly where you subscribed, having the right contact information, and following the process in sequence. Stopee provides all three, plus your consumer rights in Singapore so you can escalate confidently if the company refuses to cooperate.
Contact information and cancellation address
Use these details when you need to reach HermesVPN directly or verify their official locations.
Customer support email
support@hermesvpn.net - Use this address for all cancellation and refund requests. Send formal emails with your full name, account email, and specific request (cancellation or refund). Expect a response within 3 to 10 business days.
Registered address
The address most commonly referenced in third-party templates is: 10 Corporate Drive, Burlington, United States. However, this address is not confirmed on HermesVPN's official website, and WHOIS data for the domain is privacy-protected. Stopee recommends using the email contact above - email is faster and creates a written record that app stores and banks respect during disputes.
When to escalate beyond HermesVPN
If HermesVPN support does not respond within 10 business days, or if they deny your refund and you believe the denial is unfair, escalate to:
- Your bank's dispute team: File a chargeback claim within 120 days of the charge.
- Consumer Association of Singapore (CASE): Lodge a complaint if you believe the company engaged in unfair billing practices or misleading representations.
- Your payment processor (PayPal, Google Pay, etc.): Open a dispute if you paid through a third-party platform.
Stopee exists to ensure you never feel stranded by confusing cancellation processes or hidden fees. Your cancellation is valid once you submit it in writing - what comes next is simply following up until the company confirms receipt and processes the request. You have consumer rights in Singapore, and Stopee is here to remind you that refusing a refund is not always legal, even when a company's terms say "no refunds."