Manage Ivacy

How to cancel ivacy in singapore and avoid renewal charges

Understanding ivacy and why you might want to cancel

Ivacy is a subscription-based virtual private network (VPN) service that encrypts your internet traffic and masks your IP address to enhance privacy and access geographically restricted content. You can access Ivacy across multiple devices through mobile and desktop applications available via the App Store, Google Play, or direct purchase from their website.

Whether you have decided the service no longer meets your needs, found a better alternative, or simply want to stop recurring charges, cancelling Ivacy requires different steps depending on where you purchased your subscription. At Stopee, we guide you through each platform to ensure you cancel correctly and avoid unexpected billing.

When cancellation makes sense

You might choose to cancel Ivacy if you no longer require VPN protection, prefer another provider, experience performance issues, or want to reduce your digital subscriptions. Whatever your reason, acting quickly within Ivacy's refund windows protects your budget and gives you the best chance of recovering your money.

What this guide covers

Stopee walks you through every cancellation method, explains what happens to your access after you cancel, breaks down refund eligibility, and shows you your consumer rights under Singapore law. We also flag common mistakes that delay cancellations or cost you a refund.

Ivacy pricing plans in singapore

Below is the current verified pricing for Ivacy subscription plans available to Singapore customers, displayed in SGD.

Notice that longer-term plans offer significantly better value but also larger upfront commitments. This makes knowing how to cancel within Ivacy's refund windows even more important-especially for annual and multi-year plans.

How to cancel ivacy via the app store (iOS)

If you purchased your Ivacy subscription through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Ivacy app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your account profile screen.
3. Select Subscriptions.
   • This shows all active and expired subscriptions linked to your Apple account.
4. Find and tap Ivacy in the subscriptions list.
   • The app will display your current plan, renewal date, and price.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; select the reason for cancellation (optional but helpful).
6. Confirm the cancellation.
   • Apple will send you a confirmation email; save this for your records.

Pro tip: You retain access to Ivacy until the end of your current billing period, even after you cancel. This means if you cancel on day 5 of a 30-day cycle, you keep VPN access for another 25 days.

Warning: Deleting the Ivacy app from your device does not cancel your subscription. Apple will still charge you at renewal unless you follow the cancellation steps above.

How to cancel ivacy via google play (Android)

If you purchased Ivacy through Google Play on an Android device, you manage cancellation directly within Google Play, not the Ivacy app.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select Payments and subscriptions.
   • You may need to tap "Account" first, then navigate to subscriptions.
3. Tap Subscriptions.
   • This displays all active subscriptions.
4. Find Ivacy and tap it.
   • The screen will show your plan details and next billing date.
5. Tap Cancel subscription.
   • Google Play will prompt you to confirm and may offer a retention discount; decline unless you want to stay.
6. Confirm cancellation.
   • Google will email a confirmation; keep this as proof.

Pro tip: If Google Play offers you a discount to stay, you can always cancel again later if the lower price still does not justify the service.

Warning: Simply uninstalling the Ivacy app or clearing your app cache will not cancel your Google Play subscription. You must follow the steps above to stop automatic renewal.

How to cancel ivacy for direct web purchases

If you bought your Ivacy subscription directly from ivacy.com using a credit card, debit card, or other direct payment method (not through Apple or Google), you must contact Ivacy's support team to cancel and stop auto-renewal.

1. Gather your account information.
   • Locate the email address you used to register with Ivacy.
   • Find your original order confirmation or invoice email, which contains your transaction ID.
   • Note the date you purchased the subscription.
2. Email support@ivacy.com with a cancellation request.
   • Use the subject line: "Subscription Cancellation Request" for clarity.
   • Include your registered email address, transaction ID, and purchase date.
   • Optionally mention your reason for cancellation (this can help Ivacy improve, but is not required).
   • If you want a refund, state this clearly in your email.
3. Wait for confirmation from Ivacy support.
   • Ivacy typically responds within 24-48 hours.
   • They will confirm your subscription has been cancelled and stopped from auto-renewal.
4. Save all confirmation emails.
   • Keep the cancellation confirmation in your email inbox or a dedicated folder.
   • This is your proof of cancellation and essential if you later dispute a charge.
5. Alternatively, use Ivacy's live chat support.
   • Visit ivacy.com and look for the chat icon (usually bottom-right).
   • Request cancellation through the chat interface and ask for a reference number.
   • Screenshot the entire conversation as backup proof.

Pro tip: Contact Ivacy well before your next billing date. If you wait until the day before renewal, they may not process your cancellation in time, and you will face another charge. Aim to cancel at least 3-5 business days in advance.

Warning: Ivacy does not offer in-app cancellation for direct purchases. Emailing support or using live chat is your only option. Do not assume your account is cancelled without a written confirmation.

What happens to your access after you cancel ivacy

Cancelling Ivacy stops future billing, but your access to the VPN service depends on the exact cancellation timing.

Your access during the paid period

When you cancel, Ivacy does not immediately cut you off. You retain full access to the VPN service until the end of your current billing period. For example, if you cancel on the 10th day of a 30-day month, you can use Ivacy until day 30. This grace period gives you time to switch to another VPN if needed.

Account data and your privacy

Cancelling your subscription does not automatically delete your Ivacy account or the personal data Ivacy holds. Your account details, login credentials, and usage history may remain in Ivacy's database according to their privacy policy. If you want your data deleted or anonymised, you must request this separately via support@ivacy.com. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data; Ivacy must respond to such requests within 30 days.

Reinstalling and reactivating

After your access expires, you can reinstall the Ivacy app but cannot use it without an active subscription. If you later decide to resubscribe, you may be able to log in with your original account details, but you will start a fresh billing cycle.

Understanding your refund rights with ivacy

Ivacy offers money-back guarantees for new subscriptions, but the refund window and conditions depend on your plan length and payment method.

Refund eligibility by plan

• Annual and longer plans (12+ months): 30-day money-back guarantee. Request a refund within 30 days of purchase if you are unsatisfied.
• Monthly plans: 7-day money-back guarantee. Request a refund within 7 days if you want to exit.
• Trial or promotional accounts: Non-refundable. Free or discounted trials cannot be refunded.

Payment methods that are not eligible for refunds

Ivacy does not refund purchases made with cryptocurrency (Bitcoin, Ethereum, etc.), BitPay, Perfect Money, CoinPayments, or Paymentwall. If you used one of these payment methods, refunds are impossible. Always use a credit card or debit card for new Ivacy purchases to ensure you have a refund option if needed.

How refunds are processed

Refund requests are processed quickly-Ivacy usually approves refunds within 48 hours. However, the time for the money to reappear in your bank account or on your card statement varies. Credit and debit card refunds can take up to 40 days to show, depending on your bank. Do not assume a refund has failed if it takes 2-3 weeks to arrive.

Pro tip: Request your refund as early as possible within the guarantee window. Do not wait until day 29 of a 30-day window; unexpected delays in email responses could mean you miss the deadline.

Warning: Ivacy will not refund accounts that have been suspended for violating their terms of service, or accounts that have already received a refund in the past. Only one refund per account is permitted.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing services like Ivacy. Here is what you need to know.

Right to clear information

Ivacy must provide clear, upfront information about subscription costs, billing dates, and cancellation policies before you pay. If the terms are hidden, unclear, or presented deceptively, you may have grounds to dispute the charge.

Right to cancel and refunds

The Consumer Protection (Fair Trading) Act grants you a right of cancellation for distance contracts (online purchases) within a cooling-off period, typically 14 days. However, many digital services are exempt from this rule if you explicitly agree to use them immediately. Ivacy's refund guarantee (7 or 30 days) is more generous than the statutory minimum, so follow their policy. If Ivacy refuses a refund you are entitled to under their own terms, escalate to the Consumers Association of Singapore (CASE) for mediation.

Right to charge-back protection

If Ivacy refuses to cancel your subscription or process a refund you are owed, you can dispute the charge with your bank or credit card issuer. File a chargeback or dispute, providing your cancellation request emails and Ivacy's refusal. Your bank will investigate and may reverse the charge in your favour.

Where to escalate complaints

If Ivacy does not respond to your cancellation or refund request within 14 days, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can pressure Ivacy to comply with consumer law. You can file a complaint at case.org.sg or call 6100 0315.

Common mistakes to avoid when cancelling ivacy

Cancelling a subscription sounds simple, but small errors can leave you subscribed and charged. Here are the traps we see most often at Stopee.

Deleting the app instead of cancelling

This is the most common mistake. Removing the Ivacy app from your phone does nothing to stop the subscription. Your payment method is linked to your Apple ID, Google account, or Ivacy's servers, not the app itself. You must cancel through the correct platform (App Store, Google Play, or Ivacy support) or the renewal charge will hit your next billing date.

Cancelling through the wrong platform

If you purchased via App Store, cancelling through Google Play will not work, and vice versa. Verify where your receipt came from (check your email for an Apple or Google confirmation) and cancel there. If you are unsure, log into all three platforms (App Store, Google Play, and ivacy.com account) and check where the subscription appears.

Forgetting to save confirmation emails

Without proof of cancellation, you have no leverage if Ivacy charges you again or disputes your refund request. Always take a screenshot or forward your cancellation confirmation to a secure folder or print it. This is your insurance policy.

Missing the refund window

Ivacy's refund guarantee is strict: 7 days for monthly plans, 30 days for annual and longer. Once the window closes, refunds are rarely granted. Mark your calendar on the day you purchase and set a phone reminder for day 3-5 if you think you might want a refund.

Using non-refundable payment methods

Cryptocurrency and alternative payment systems like BitPay are non-refundable. If you used one of these methods and now want a refund, you are out of luck. Always use a mainstream credit or debit card.

Checklist before and after cancelling ivacy

Use this checklist to ensure you cancel correctly and protect yourself.

Reviews and customer feedback on ivacy

Ivacy holds a 4.5 out of 5-star rating based on verified customer reviews. Users praise fast connection speeds, a large server network, and reliable encryption. Criticisms occasionally mention that customer support response times can be slow for direct web purchases, and some users report difficulty reaching support during off-hours in Singapore time.

On cancellation specifically, feedback is mixed. Customers who cancel via App Store or Google Play report smooth, instantaneous removal. Those who cancel direct purchases note that Ivacy's support team is responsive but sometimes unclear in their cancellation confirmation, leading to confusion about whether the subscription actually stopped.

At Stopee, we recommend you always get a clear, written cancellation confirmation-not just a chat transcript-and monitor your next billing date to confirm no charge appears.

Contact details for ivacy in singapore

If you need to contact Ivacy for cancellation or dispute resolution, use the following:

Email support

Send cancellation and account inquiries to support@ivacy.com. Include your registered email, transaction ID, and purchase date. Expect a response within 24-48 hours during Singapore business days.

Live chat support

Visit the Ivacy website (ivacy.com) and click the live chat icon, typically located at the bottom right. Chat is available during business hours, Monday to Friday, Singapore time.

Postal address for ivacy (operated by PMG pte. ltd.)

If you prefer formal written correspondence, you may send postal mail to Ivacy's Singapore office. Contact support@ivacy.com first to confirm the current mailing address, as postal addresses can change. Postal correspondence may take longer to process than email, so use this method only if email fails to resolve your issue.

Your next steps: cancel with confidence

Cancelling Ivacy is straightforward when you follow the right steps for your purchase platform. Whether you bought through App Store, Google Play, or directly from Ivacy's website, you now know exactly how to stop auto-renewal, claim your refund if eligible, and protect yourself under Singapore consumer law.

The key is acting quickly, gathering proof, and following up if you do not see confirmation within 48 hours. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid surprise charges. Use this guide as your roadmap, bookmark the Stopee website for future reference, and do not hesitate to escalate to CASE if Ivacy refuses to honour your cancellation request.

Your money, your time, and your peace of mind matter. Cancel Ivacy today with confidence, and Stopee will be here to support you every step of the way.