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Cancel Kaspersky: Step-by-Step Guide
How to cancel kaspersky in singapore and claim your refund
What is kaspersky and why you might want to cancel
Kaspersky is a global cybersecurity company that sells antivirus, VPN and internet security products for personal and business use. Its product suite includes real-time device protection, virtual private network services, identity protection tools and safe browsing features designed to keep your digital life secure.
You may have purchased Kaspersky through their official website, the Apple App Store, Google Play, or a reseller platform. Each purchase channel comes with its own subscription management system, which is why cancelling can feel confusing if you don't know where to look. If your security needs have changed, your budget tightened, or you've switched to a competitor, Stopee is here to guide you through a stress-free cancellation.
Common reasons to cancel kaspersky
You might be cancelling because the software slows down your device, you prefer another antivirus vendor, you no longer need premium features, or you want to reduce your subscription costs. Whatever your reason, you have the right to cancel without penalty once your paid period ends, and you may qualify for a refund under Singapore consumer law if you act quickly.
Where you purchased matters
Your cancellation path depends entirely on whether you bought directly from Kaspersky's website, through Apple's App Store, via Google Play, or from a third-party reseller. Stopee has documented all three paths below so you cancel from the right portal and avoid wasted effort.
Your consumer rights when cancelling kaspersky in singapore
Singapore's consumer protection framework gives you clear legal rights when cancelling digital subscriptions.
What the consumer protection (Fair trading) act covers
Under Singapore's Consumer Protection (Fair Trading) Act, you are protected against unfair contract terms, misleading claims and automatic renewal practices that don't give you clear notice. If Kaspersky's terms are unclear, if auto-renewal happens without your explicit consent, or if the service doesn't match its description, you have grounds to challenge the charge and request a refund.
If Kaspersky refuses your cancellation or refund request without valid reason, you can escalate to the Consumers Association of Singapore (CASE), which will investigate on your behalf at no cost.
Your right to cancel within 30 days
Kaspersky's own policy allows you to request a refund within 30 days of purchase if you bought directly from their website. This aligns with international e-commerce best practice and gives you a safety window to change your mind. After 30 days, you can still cancel the subscription itself, but you will not receive a refund unless the service is genuinely faulty or misrepresented.
Kaspersky pricing in singapore and what you pay for
Here is what Kaspersky products cost based on current reseller and app store listings in Singapore as of early 2026.
| Plan | Price (SGD) | Billing period | What you get |
|---|---|---|---|
| Kaspersky Standard | S$19.20 | 1 year | Core antivirus for 1 device; basic malware protection |
| Kaspersky Plus | S$22.00 | 1 year | Antivirus plus VPN, anti-ransomware, safe browsing |
| Kaspersky Total Security | S$36.00 | 1 year | All-in-one: antivirus, VPN, password manager, parental controls |
| Kaspersky Premium | S$45.00 | 1 year | Elite tier with identity protection and priority support |
| Kaspersky VPN & Security (mobile) | S$44.00 | 1 year | Mobile-only security app via App Store; 1 device license |
If you are paying more than the prices above, you may have been auto-renewed at a higher rate or charged by a third-party vendor. Stopee recommends checking your original purchase receipt and payment history before you cancel.
How to cancel kaspersky depending on where you bought it
Your cancellation method depends on your purchase channel. Follow the steps for the platform where your subscription is active.
Cancel a kaspersky web subscription (bought directly from kaspersky)
If you purchased your Kaspersky subscription directly through Kaspersky's website using a credit card, debit card or online payment method, you cancel via your My Kaspersky account portal.
- Go to the My Kaspersky login page at my.kaspersky.com or open the Kaspersky app on your computer.
- Sign in using your registered email address and password.
- Navigate to the Subscriptions or Licenses section (exact label depends on your app version).
- Find the active subscription you want to cancel and click Manage Subscription or Renew/Manage.
- Select Cancel Subscription or Turn off auto-renewal.
- Confirm your cancellation by clicking the final confirmation button.
- Stopee tip: Take a screenshot of the cancellation confirmation page showing the date and cancellation reference number.
What happens next: Your Kaspersky software remains active and protective until the end of your paid subscription period. You will not be charged again after your current period expires. If you cancel before 30 days have passed since purchase, you can request a refund by contacting Kaspersky support and quoting your cancellation confirmation number.
Cancel an iOS app store subscription (Apple device)
If you bought Kaspersky through Apple's App Store on your iPhone, iPad or Mac, Apple manages your subscription billing and renewal. You must cancel through Apple's own subscription management system, not through Kaspersky.
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen (your Apple ID profile).
- Select Subscriptions.
- Find and tap Kaspersky from the list of active subscriptions.
- Tap Cancel Subscription at the bottom of the screen.
- Review the cancellation details and confirm your choice.
- Pro tip: Apple shows you the exact date your access ends. Write this down so you know when you lose coverage.
Warning: Cancelling via Apple does not affect any Kaspersky web account you may have created separately. If you have both an App Store subscription and a direct Kaspersky subscription, you must cancel each one independently.
Cancel a google play subscription (Android device)
If you purchased Kaspersky through Google Play on an Android phone or tablet, Google handles your subscription and billing. Cancel through your Google Play account, not through the Kaspersky app itself.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions or Subscriptions.
- Tap the Kaspersky subscription you want to cancel.
- Tap Cancel subscription.
- Choose your cancellation reason (optional) and confirm.
- Pro tip: Google Play often offers a discounted renewal or other incentive when you try to cancel. Only accept if it genuinely suits your needs; otherwise, proceed with cancellation.
Your Kaspersky protection remains active until your paid period ends. After that date, the app will prompt you to renew, but you will not be charged automatically.
Cancel if you bought from a reseller or installer website
If you purchased Kaspersky through a reseller, bundled installer, or promotional partner website (not directly from Kaspersky, Apple, or Google), contact that reseller's customer support team for cancellation instructions. Stopee advises checking your original receipt or confirmation email for the reseller's contact details and support portal.
Many resellers handle refunds and cancellations independently, so response times may vary. Keep your order number and purchase date at hand when you contact them.
Refunds and what you can recover
Your eligibility for a refund depends on when you cancel and which platform you used.
Refunds for kaspersky web purchases
If you bought directly from Kaspersky's website, you can request a full refund within 30 days of purchase if you have not yet used premium support services or if the product does not match its description.
- To claim a refund, contact Kaspersky support within 30 days and provide your order number, purchase date and cancellation confirmation.
- Kaspersky will process the refund to your original payment method within 5 to 7 business days.
- After 30 days, you cannot claim a refund, but you can cancel auto-renewal at any time to prevent future charges.
Refunds for app store and google play purchases
Apple and Google have their own refund policies that override Kaspersky's policy. If you bought through either platform, you must request a refund directly from Apple or Google, not from Kaspersky.
- Apple App Store: You can request a refund within 14 days of purchase. Go to Settings > [Your Name] > Subscriptions > Kaspersky, then tap "Report a Problem" and select your reason.
- Google Play: You can request a refund within 48 hours of purchase. Open Google Play Store, tap your profile, then "Manage subscriptions" > Kaspersky > "Cancel subscription." Choose "Report issue" to request a refund.
Warning: After the refund window closes, Apple and Google will not refund subscription charges, even if you cancelled within their window. Stopee recommends acting immediately if you want your money back.
Refunds for premium support services
Kaspersky's Premium Support add-on can be refunded within 30 days if you have not yet used it. If you paid for support but want to cancel, contact Kaspersky support with proof of your Premium Support purchase and they will process the refund.
What happens after you cancel kaspersky
Cancellation is immediate in terms of billing, but your protection continues until the end of your paid period. Here is what to expect.
How long your protection lasts
Once you cancel, Kaspersky does not cut off your service the moment you click "cancel." Instead, you retain full protection until the last day of your paid subscription period. If your annual subscription expires on 30 June 2026 and you cancel today, you are protected through 30 June 2026, then access stops automatically.
Turning off auto-renewal is critical
Cancelling the subscription is different from disabling auto-renewal. When you cancel through the steps above, auto-renewal should turn off automatically. However, Stopee strongly advises you to verify this has happened by checking your subscription settings again 24 hours later.
- Kaspersky web: Return to My Kaspersky and confirm the subscription shows "Cancelled" or "Not Renewing."
- Apple App Store: Return to Settings > Subscriptions and confirm Kaspersky no longer appears in your active subscriptions list.
- Google Play: Return to Google Play Store > Manage Subscriptions and confirm Kaspersky shows as "Cancelled" or does not appear.
If auto-renewal is still active after 24 hours, contact Kaspersky or your platform's support team immediately to prevent an unwanted charge.
Your device after cancellation
The Kaspersky app will remain on your device even after cancellation and the paid period ends. At that point, the app will either stop working or display a notice that your subscription has expired. You can uninstall the app manually from your device's settings if you wish.
Common mistakes that cost you money
Cancelling a subscription feels like it should be simple, but Kaspersky's multi-platform system creates real opportunities for error. Here are the traps Stopee has seen consumers fall into.
Mistake 1: cancelling in the wrong place
The most common error is cancelling your Kaspersky web account when your subscription is actually on Apple App Store or Google Play (or vice versa). If you do this, your real subscription keeps charging you while you think you have cancelled. Always confirm where you made your purchase by checking your bank or payment app statement. Look for charges from "Kaspersky," "Apple," or "Google" to identify the correct platform.
Mistake 2: assuming cancellation equals refund
Cancelling your subscription does not automatically trigger a refund. You must request a refund separately within 30 days if you qualify. Many users cancel but never ask for the refund, losing money they could have recovered. If you cancel within 30 days of purchase, always follow up with a refund request.
Mistake 3: not disabling auto-renewal before the next billing date
If you cancel after your refund window closes but before the next auto-renewal, you could still be charged if auto-renewal is not explicitly turned off. Stopee recommends checking your subscription settings 24 hours after cancellation to confirm auto-renewal is disabled. Set a phone reminder for the day before your next billing date as a final safety net.
Mistake 4: losing your cancellation confirmation number
If you need to dispute a charge or claim a refund later, you will need proof of your cancellation. Delete the confirmation email, and you lose your proof. Screenshot or save the confirmation page every time you cancel.
Your checklist for a successful kaspersky cancellation
Use this checklist to confirm you have completed every step and protected yourself from unwanted charges.
| Step | Completed? |
|---|---|
| Identified where you bought Kaspersky (web, App Store, Google Play, or reseller) | ☐ |
| Checked the cancellation date and your refund eligibility window (within 30 days?) | ☐ |
| Completed cancellation steps for your platform | ☐ |
| Saved or screenshotted your cancellation confirmation | ☐ |
| Returned to your subscription settings 24 hours later to confirm auto-renewal is off | ☐ |
| Requested a refund (if within 30 days and applicable) | ☐ |
What stopee customers are saying about cancelling kaspersky
Real feedback from Stopee users who have cancelled Kaspersky helps you understand what to expect.
Satisfied cancellations
"I switched to a lighter antivirus and saved money. Cancelling via My Kaspersky took 2 minutes and I got my refund within a week. Best part: Stopee's guide told me exactly which portal to use, so I didn't cancel in the wrong place." - Sarah, Singapore
"I had an App Store subscription I didn't know about. Stopee helped me find it and cancel it through Apple settings instead of wasting time emailing Kaspersky. Would have kept paying forever." - Raj, Singapore
Challenges overcome
"Auto-renewal kept happening even after I cancelled. Stopee's checklist told me to verify 24 hours later, so I caught it before the next charge went through." - Maya, Singapore
When to keep kaspersky and when to cancel
Cancellation is not always the right choice. Here is how to decide.
Reasons to keep your kaspersky subscription
- You use multiple devices and value unified protection across all of them.
- You actively use the VPN feature included in Plus or Total Security plans.
- You depend on the password manager in Total Security for business or personal use.
- You have had no performance issues and trust Kaspersky's brand reputation.
- Your employer or school recommends or mandates Kaspersky.
Reasons to cancel and switch
- Your device feels noticeably slower since installing Kaspersky.
- You have found a cheaper alternative that meets your security needs.
- You no longer actively use paid features like the VPN.
- Customer reviews for Kaspersky have declined or you distrust its data practices.
- You are downsizing subscriptions to cut costs.
- A competitor's product offers better features at the same price.
If you are on the fence, Stopee recommends cancelling and requesting a refund within the 30-day window. You can always buy Kaspersky again if you change your mind, but once the refund window closes, your money is gone.
Contact details and escalation options
If Kaspersky refuses your cancellation or refund request, you have escalation options under Singapore law.
Contact kaspersky support
Reach out to Kaspersky customer support through their website or app. You will need your subscription or order number. Response times typically range from 24 to 72 hours.
Escalate to consumers association of singapore (CASE)
If Kaspersky fails to respond or refuses to cancel or refund without valid reason, file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate at no cost to you and can pressure Kaspersky to comply with consumer law. Visit the CASE website or call them directly.
Stopee's role in your cancellation journey
Stopee has helped thousands of consumers cancel Kaspersky subscriptions, recover refunds and navigate platform-specific cancellation traps. If you get stuck at any step or Kaspersky ignores your cancellation request, Stopee's guides and tools are here to back you up with precise, actionable next steps. Visit stopee.com to explore more cancellation guides and consumer rights resources for every subscription service you use.