Manage Mullvad

How to cancel mullvad VPN and reclaim your privacy

Understanding mullvad and why you might want to cancel

Mullvad is a privacy-focused VPN service that encrypts your internet connection and minimises the personal data it collects from you. It operates on a flat-rate pricing model, supporting WireGuard and other standard VPN protocols across multiple platforms. The service emphasises transparency and a strict no-logs approach, allowing you to create anonymous accounts identified only by a unique account number rather than your email address.

If you have decided that Mullvad no longer fits your needs, you deserve clarity on how to exit your subscription without friction. Whether you have switched to a different VPN provider, no longer require the service, or simply wish to reduce your digital subscriptions, Stopee is here to guide you through every step of the cancellation process. Understanding your options upfront prevents surprise charges and ensures you reclaim control of your account.

Key features of mullvad

Mullvad supports up to five devices under a single flat plan and delivers the same features across iOS, Android, Windows, macOS, and Linux. The service advertises a no-logs policy, meaning Mullvad claims it does not track your browsing activity, connection timestamps, or IP addresses. Its straightforward account number system eliminates the need to share email credentials, and its single-tier pricing removes the confusion of choosing between multiple tiers.

Common reasons to cancel mullvad

You might cancel because you have found a VPN service better suited to your needs, your circumstances have changed, or you simply want to audit your monthly subscriptions. Some users cancel after their trial period, others after discovering they do not need the service. Whatever your reason, you have the right to exit cleanly and potentially reclaim unused funds.

Mullvad pricing and billing in singapore

Mullvad operates on a single flat-rate plan with transparent pricing that applies to all users globally.

Current pricing table

Mullvad lists prices in EUR, so SGD amounts are approximations that vary with exchange rates. When you check out, your payment processor may display a different converted amount depending on current rates and regional fees. Keep this in mind when budgeting or comparing costs.

Your consumer rights and protections under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services, including VPN subscriptions.

What the law guarantees you

Under Singapore consumer law, you are entitled to receive services of a quality and standard that a reasonable consumer would regard as acceptable. If Mullvad fails to deliver the service as described, or if your subscription is charged without clear consent, you have grounds to dispute the charge and request a refund. The burden of proof lies partly with the service provider to show you agreed to the terms and were aware of recurring billing.

Refund windows and statutory protections

While Mullvad offers a 14-day money-back guarantee under its own policy, Singapore consumer law provides additional protections. If you discover the service does not match the description or you were misled during purchase, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Health and Ministry of Law if the provider does not respond fairly. Stopee recommends documenting your cancellation request, the date you sent it, and any response from Mullvad, as this evidence becomes crucial if a dispute arises.

How to cancel mullvad step-by-step

Your cancellation path depends on where and when you purchased Mullvad. Stopee has mapped out each scenario so you know exactly which steps apply to your account.

If you paid via web (Stripe or PayPal after mid-2022)

Most web purchases made after mid-2022 are not set to auto-renew, which means you can simply let your subscription expire at the end of the paid period.

1. Check your Mullvad account dashboard or email confirmation to verify your subscription end date.
2. Do not update your payment method and do not authorise any renewal when your subscription approaches expiry.
3. Your access will terminate automatically once the paid period ends; no cancellation is necessary.
4. If your payment method has expired or you wish to confirm the cancellation in writing, email Mullvad support with your account number and ask for written confirmation that no renewal will occur.

Pro tip: Set a calendar reminder three days before your expiry date to ensure you do not accidentally remain subscribed if your payment details change or if Mullvad has since modified your account settings.

If you have a legacy auto-renew subscription (before mid-2022)

Older accounts that set up auto-renewal via PayPal or credit card must be cancelled manually through your Mullvad account dashboard.

1. Visit the Mullvad website and log in with your account number.
2. Navigate to Account in the menu.
3. Click Subscriptions.
4. Locate your active subscription and click the Unsubscribe button.
5. Mullvad will display a confirmation message; note the cancellation date and screenshot it for your records.
6. Check your email for a confirmation receipt from Mullvad within 24 hours.

Warning: If you do not see an active subscription listed in your account, your subscription may have already expired or it may be tied to another payment platform (see the app store sections below). Do not assume silence equals cancellation; ask Mullvad support to confirm the status in writing.

If you subscribed via apple app store (iOS)

Mullvad cannot cancel App Store subscriptions on its behalf. Apple handles all iOS in-app subscriptions through your Apple ID, so you must cancel directly with Apple.

1. On your iPhone or iPad, open Settings.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Mullvad VPN in the list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm the cancellation when prompted.

Apple will send you a confirmation email to your Apple ID account email address. Your access to Mullvad continues until your billing date, after which it automatically ends.

Pro tip: If you see a button to Request a Refund instead of Cancel Subscription, you are likely within a refund window. Use this option if you want both cancellation and a refund for your latest purchase.

If you subscribed via google play store (Android)

Google Play manages all Android in-app subscriptions independently of Mullvad. You must cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Mullvad VPN.
6. Tap Cancel Subscription.
7. Follow the prompts to confirm your cancellation.

Google will email you a cancellation confirmation. Your Mullvad access remains active until your next scheduled billing date, at which point it will be revoked.

Warning: Do not uninstall the Mullvad app before cancelling your subscription. Uninstalling does not end your subscription; Google will continue billing you until you formally cancel through the Play Store.

What happens to your account and data after cancellation

Cancelling Mullvad does not immediately delete your account, and understanding the aftermath prevents confusion.

Your access after you cancel

Once you cancel or stop paying, you retain full access to Mullvad until the end of your current paid billing period. This means if you cancel mid-month on a monthly subscription, you can still use the VPN for the remainder of that month. After your paid period expires, Mullvad's servers will not authenticate your account, and the app will refuse to connect unless you pay again.

What happens to your payment and account data

Mullvad deletes payment-related records once the refund window closes, which can make later refunds impossible. This deletion is deliberate: Mullvad aims to minimise the personal data it holds on users. Your account number and non-payment settings (such as preferred protocols or kill-switch configuration) may remain stored unless you explicitly request account deletion. If you wish to delete your entire account and associated logs, email Mullvad support with your account number and request permanent account deletion.

Refunds and reclaiming unused funds

Mullvad offers a money-back guarantee under certain conditions, and Stopee wants you to understand exactly when and how you can claim your refund.

The 14-day money-back guarantee

Mullvad provides a 14-day money-back guarantee on all new payments. The 14-day window begins the moment your payment is processed, not when you create your account. Payments made before 31 January 2025 may qualify for a 30-day refund window under the previous policy, so check your order date to see which window applies.

Which payment methods qualify for refunds

Mullvad can refund payments made via credit card, PayPal, Google Play (Android in-app purchases only), Swish (Swedish payments), and SEPA bank transfers within Europe. The following payment methods are not refundable: cash, cryptocurrency (BTC, BCH, XMR), vouchers, or reseller purchases.

If you purchased via a voucher or through a reseller, contact the seller directly, as Mullvad does not hold the payment data and cannot process the refund itself.

How to request a refund from mullvad

1. Email Mullvad support with your account number and payment proof or transaction token.
2. Include the date of your payment and a brief explanation of why you are requesting a refund.
3. Send your email within the 14-day refund window (or 30 days if your payment predates 31 January 2025).
4. Mullvad typically responds within 2-3 business days with a decision.
5. If approved, the refund is processed back to your original payment method within 7-10 business days.

Important: Apple in-app purchases must be refunded directly by Apple. Contact Apple Support through your account settings and request a refund there; Mullvad cannot reverse an App Store charge.

Refund timeline

From the moment Mullvad approves your refund, allow 7 to 10 business days for the funds to reappear in your original payment account. If you used a credit card, the credit appears as a negative charge on your next statement. For PayPal or bank transfers, the money returns directly to the linked account. Stopee recommends retaining your refund approval email and transaction details until you see the funds reflect in your account.

Common mistakes when cancelling mullvad

Cancelling a subscription can feel stressful, especially when you are unsure of the correct steps. Many users make avoidable errors that delay their exit or cost them money. Stopee is here to help you sidestep these traps.

Mistake 1: assuming app uninstall equals cancellation

Deleting the Mullvad app from your phone does not cancel your subscription. Your billing continues in the background, and you may not notice charges appearing for months. Always cancel through the app store before removing the app.

Mistake 2: not capturing a cancellation confirmation

If Mullvad or an app store does not send you a written confirmation, follow up within 24 hours asking for proof of cancellation. Screenshot any confirmation screens and save emails. This evidence becomes vital if Mullvad charges you again by mistake.

Mistake 3: missing the refund window

Once the 14-day (or 30-day) refund window closes, Mullvad deletes your payment data and cannot process a refund even if the service failed to work. Request a refund immediately if you are unhappy, rather than waiting weeks.

Mistake 4: cancelling one platform while missing another

If you have Mullvad active on both iOS and Android, cancelling only the App Store subscription leaves your Google Play subscription active. Check all platforms and payment methods you have used with Mullvad, then cancel each one individually.

Before you cancel: weighing your options

Before you finalize your exit, take a moment to confirm cancellation is the right choice for you.

Questions to ask yourself

• Is Mullvad failing to deliver the service you paid for, or are your needs simply changing?
• Have you explored account settings or support options that might resolve your concerns?
• Are you within the refund window, or will cancellation result in a lost payment?
• Do you have an active subscription on multiple platforms that each require separate cancellation?

If you answer yes to any of these questions, take the time to address them before finalizing your cancellation. Stopee empowers you to make informed decisions, not rushed ones.

Cancellation checklist for mullvad

Use this checklist to ensure you have cancelled Mullvad completely and safely.

Key takeaways and next steps

Cancelling Mullvad is straightforward once you know your subscription type and the correct cancellation method. Modern web subscriptions (post-mid-2022) often expire automatically, while legacy accounts and app store subscriptions require manual cancellation through your account dashboard or device settings. You have the right to a refund within 14 days of payment under Mullvad's own policy, and Singapore's Consumer Protection (Fair Trading) Act provides additional safeguards if Mullvad fails to deliver as advertised.

The most common mistake is forgetting to cancel app store subscriptions separately, which means you continue paying long after deleting the app. Document every cancellation action, retain confirmation emails, and follow up with Mullvad in writing if you do not hear back within 24 hours. If Mullvad refuses to cancel or refund despite meeting the terms, escalate your complaint to the Consumers Association of Singapore (CASE) or the Ministry of Law.

Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence and clarity. Whether you are exiting Mullvad to switch providers or simply reducing your digital expenses, Stopee remains your trusted guide through every step of the process. Visit Stopee today to explore cancellation guides for other services, compare provider alternatives, and reclaim control of your subscriptions.

Contact information and postal address

If you need to reach Mullvad for account support or to submit a refund request by post, use the following address:

Mullvad VPN AB
PO Box 6206
402 31 Gothenburg
Sweden

All general correspondence, refund requests, and account matters can be directed to this Gothenburg address. For fastest resolution, email Mullvad support with your account number rather than mailing a letter, as postal correspondence may take 2 to 4 weeks to process.