Manage Novavpn

How to cancel NovaVPN and claim your refund in singapore

What NovaVPN is and why you might cancel

NovaVPN is a subscription-based virtual private network (VPN) service that encrypts your internet traffic, masks your IP address, and unblocks geo-restricted content. The service advertises useful features like a kill switch, Double VPN encryption, private DNS, peer-to-peer support, and the ability to connect multiple devices simultaneously.

If you signed up expecting unlimited streaming access, better performance, or different server locations, and the service hasn't delivered, cancellation might be your next step. At Stopee, we help thousands of consumers navigate subscription exits every month, and we know that VPN services don't always match the promise. Your decision to cancel is valid, and we'll walk you through it.

Common reasons to cancel NovaVPN

You might cancel if the VPN doesn't unblock your favourite streaming platform, the connection speed isn't fast enough, you've found a cheaper alternative, the no-logs claim doesn't align with your privacy needs, or you simply no longer need a VPN. Whatever your reason, you have consumer rights on your side.

NovaVPN pricing and plan structure

Understanding what you're paying for helps you decide whether cancellation makes financial sense.

Current pricing in USD and SGD equivalent

Currency conversion and SGD billing

NovaVPN displays all prices in USD. Your bank or app store will automatically convert to SGD when you're charged, so the final amount in your statement may differ slightly depending on the exchange rate on your transaction date. Always check your bank statement to confirm the exact SGD amount debited.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when cancelling digital subscriptions.

Statutory rights and the fair trading framework

Under the Consumer Protection (Fair Trading) Act, traders like NovaVPN must supply goods and services with due care and skill, and must not engage in unfair trading practices. If NovaVPN fails to deliver the performance promised in its marketing materials or terms, you may have grounds to request a refund or cancellation even outside the stated refund window.

Pro tip: If NovaVPN refuses to cancel or refund you, the Consumers Association of Singapore (CASE) can mediate disputes at no cost to you. Document all communication with NovaVPN before escalating.

Cooling-off rights for digital services

Singapore does not provide an automatic 14-day cooling-off period for digital services. However, if you can demonstrate that the service doesn't match the description, you have grounds to dispute the charge. This is where Stopee comes in. At Stopee, we've guided consumers through dozens of NovaVPN cancellations using consumer law leverage when the company resists.

How to cancel NovaVPN via the website

Cancelling directly with NovaVPN is the fastest route if you subscribed through their own website or email.

Step-by-step cancellation process

1. Log into your NovaVPN account on the official NovaVPN website using your email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your account settings or dashboard (usually labeled "Account", "Settings", or "Profile" in the top menu).
   • Look for a "Subscription" or "Billing" tab.
3. Find the section for recurring billing, auto-renewal, or active subscriptions.
   • You should see your current plan, next billing date, and payment method.
4. Select the option to cancel subscription, disable auto-renewal, or stop recurring billing.
   • Some services call this "Cancel auto-renewal" rather than "Cancel subscription"-both achieve the same result.
5. Confirm the cancellation when prompted. You may see a retention offer or survey asking why you're leaving-answer honestly so NovaVPN knows if a service issue drove you away.
   • Your access will continue until the end of your paid billing period, after which the account will become inactive.
6. Take a screenshot of the cancellation confirmation page and save any confirmation email from NovaVPN.
   • Warning: If you receive no confirmation email within 24 hours, contact NovaVPN support to verify the cancellation went through.

What to do if the website cancellation button is missing

If you cannot find a cancellation option in your account panel after logging in, contact NovaVPN support directly via their website contact form or support email. Request cancellation of your auto-billing explicitly in writing. Keep a copy of your request and the support ticket number for your records.

How to cancel NovaVPN via app store subscriptions

If you subscribed through Apple App Store or Google Play, you must cancel through the app store platform, not NovaVPN directly-the company cannot cancel app store purchases on your behalf.

Cancel through apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad, then tap your profile icon in the bottom right.
   • On older iOS versions, look for "Account" at the bottom of the screen.
2. Tap "Subscriptions" or "App Store Subscriptions".
   • You'll see all active and expired subscriptions linked to your Apple ID.
3. Find "NovaVPN" in the list and tap it.
   • If you don't see it, swipe left on the list or scroll down to check inactive subscriptions.
4. Tap "Cancel Subscription" or the trash icon.
   • Apple will ask you to confirm and may show a retention offer.
5. Confirm the cancellation. You'll receive an instant email confirmation from Apple.
   • Pro tip: Your access to NovaVPN continues until the end of the paid period, even after cancellation.

Cancel through google play store (Android)

1. Open the Google Play Store app on your Android device and tap your profile icon in the top right.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions".
   • You'll see all subscriptions active on your Google account.
3. Find and tap "NovaVPN".
   • The subscription details page will open.
4. Tap "Cancel subscription" or the unsubscribe option.
   • Google will ask you to confirm and may offer discounts to keep you subscribed.
5. Confirm the cancellation. Google will send a confirmation email to your account holder's email address.
   • Warning: Do not uninstall the NovaVPN app until after the current billing cycle ends, or you may lose your VPN access immediately.

Will you get a refund from NovaVPN?

Refunds depend on when you cancel, how you paid, and which platform you used.

NovaVPN's standard refund policy

NovaVPN offers refunds only if you request them within 7 days of purchase. Requests made after 7 days fall outside the refund window and will typically be denied. This is a strict policy with few exceptions, so timing matters.

Refunds by payment method

Refunds for app store purchases

Apple and Google handle refunds independently of NovaVPN. If you purchased through Apple App Store, you must request a refund from Apple within their window (usually 14-30 days). For Google Play, you have 48 hours to request a refund. Do not contact NovaVPN for app store refunds-the company cannot process them on your behalf.

What about accounts deleted for terms of service violations?

If NovaVPN terminates your account because you violated its Terms of Service (for example, using the VPN for illegal activity or sharing account credentials), no refund will be issued. This is where reading the terms matters upfront.

What happens after you cancel NovaVPN

Cancellation doesn't mean instant disconnection-understand what changes and what stays the same.

Your service access after cancellation

After you cancel, you retain full access to NovaVPN until the end of the billing period you've already paid for. For example, if you cancel mid-cycle on a 6-month plan on day 45, your VPN access continues until day 180 (the end of the 6-month term). No refund is issued for the unused portion unless you fall within the 7-day refund window.

Auto-renewal stops immediately, so NovaVPN will not charge you again after the current term expires.

Your data and account records

NovaVPN states a no-logs policy and minimal data retention in its privacy materials. However, account records, billing data, and transaction history needed for accounting and support may be retained per company policy and legal obligations. Your payment method and email remain on file unless you request account deletion.

Pro tip: If you want NovaVPN to delete all your personal data, send a separate written request to their support address stating "request for account deletion and data erasure under privacy law." Keep a copy of your request.

Common cancellation mistakes and how to avoid them

Cancelling a VPN subscription sounds straightforward, but small mistakes can leave you charged or confused about your status.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the NovaVPN app from your device does not cancel your subscription. Your payment method will still be charged on the next billing date. You must cancel through your account panel (website) or the app store subscription settings to stop recurring charges. After cancelling via the correct method, it's safe to delete the app.

Mistake 2: missing the 7-day refund window

NovaVPN's 7-day refund window is strict and often non-negotiable. If you're unhappy, request a refund within the first week. After 7 days, you're responsible for the full charge unless you can prove the service was misrepresented. This is why Stopee advises testing a VPN for performance before the refund window closes.

Mistake 3: contacting the wrong platform for app store cancellations

If you subscribed via Apple or Google, contacting NovaVPN support to cancel won't work-they have no access to app store accounts. You must cancel directly through Apple or Google. Contacting the wrong party wastes time and leaves your subscription active.

Mistake 4: not keeping cancellation proof

Always screenshot or save your cancellation confirmation. If a charge appears on your statement after cancellation, you'll need proof the subscription was terminated. Without documentation, disputing the charge with your bank becomes harder.

Mistake 5: forgetting to update your payment method

If your card is expiring or you're moving banks, update your NovaVPN payment details before the renewal date-or cancel beforehand. An expired card may trigger a failed charge attempt, confusing your billing history. Clean up your payment details when you cancel.

Should you keep or cancel NovaVPN?

Use this comparison to weigh whether cancellation makes sense for your situation.

Escalation: what to do if NovaVPN refuses to cancel or refund

If NovaVPN blocks your cancellation or denies a refund you believe you're entitled to, consumer protection agencies in Singapore have your back.

Your escalation steps

1. Email NovaVPN support one final time, clearly stating: "I request immediate cancellation of my subscription and refund of [amount] SGD for the unused balance. Please confirm within 5 business days."
   • Send this by registered email or through their support portal so there's a time-stamped record.
2. If NovaVPN doesn't respond or refuses within 5 days, file a complaint with the Consumers Association of Singapore (CASE).
   • Visit www.case.org.sg or call +65 6100 0315 to file a free dispute resolution claim.
3. Provide CASE with all proof: screenshots of your subscription, cancellation requests, refund denials, and communication with NovaVPN.
   • CASE will mediate between you and NovaVPN at no cost.
4. If CASE mediation fails, you can file a claim in the Small Claims Tribunal for disputes under SGD 10,000.
   • The tribunal is designed for consumer disputes and is faster than district court.

When to mention consumer law

Pro tip: When emailing NovaVPN for the first time about a refund, mention Singapore's Consumer Protection (Fair Trading) Act if the VPN didn't match the advertised features. Many companies respond faster when they know you understand your rights. At Stopee, we've seen this language prompt quick resolutions in dozens of VPN cancellations.

Quick cancellation checklist for NovaVPN

Use this checklist to ensure you don't miss any steps before or after cancelling.

• Before cancellation: Check your next billing date and calculate any unused balance you might claim.
• Before cancellation: Screenshot your current plan details and billing information.
• During cancellation: Confirm which method you're using (website, Apple, or Google Play) and navigate to the correct platform.
• During cancellation: Take a screenshot of the cancellation confirmation page.
• After cancellation: Check for a confirmation email within 24 hours.
• After cancellation: Log back in to verify that auto-renewal is disabled and your plan shows as cancelled.
• After cancellation: Mark your refund request deadline (7 days) in your calendar if you're requesting a refund.
• After cancellation: Monitor your bank statement for the next 30 days to ensure no additional charges appear.

Why stopee is your partner in cancellation

Stopee has helped thousands of consumers cancel troublesome subscriptions and recover unfair charges. Whether you're fighting a refund denial, confused by app store policies, or simply need clear step-by-step guidance, Stopee (stopee.com) provides free, authoritative advice grounded in consumer rights. We've walked consumers through NovaVPN cancellations dozens of times, and we know every dark pattern and delay tactic to watch for. At Stopee, you're not alone in this process-we've documented what works and what doesn't, and we share that knowledge freely.

Cancel with confidence. Your refund and your peace of mind matter. Let Stopee help you get there.