Manage Speedify

How to cancel speedify and reclaim your money

What is speedify

Speedify is a virtual private network (VPN) service that improves your connection reliability and privacy by combining multiple internet connections and encrypting your traffic. You access it through apps available on major platforms, with subscriptions sold directly via Speedify's website or through in-app purchases on Apple App Store and Google Play.

How speedify sells subscriptions

Speedify operates three distinct purchase channels, and each one has different cancellation and refund rules. You can subscribe through the Speedify website directly, purchase via Apple App Store, or buy through Google Play. The channel you choose determines how you cancel and whether you qualify for a refund, so understanding your purchase method upfront is essential.

Pricing in singapore

Speedify offers multiple subscription tiers in the Singapore App Store. The table below shows current pricing; keep in mind that billing periods are not always clearly labelled at purchase, so confirm the exact plan duration before you complete payment.

Your consumer rights when cancelling speedify

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase subscriptions online or through app stores. Understanding your statutory rights strengthens your position if Speedify refuses a reasonable cancellation or refund request.

What the law says about subscription cancellations

Under Singapore consumer law, you have the right to cancel digital services within a reasonable timeframe if the service does not meet the standard of quality you were led to expect. If Speedify fails to deliver reliable connection improvements, encrypts traffic inconsistently, or does not perform as advertised, you can use consumer protection principles as leverage when requesting a refund.

The Consumer Protection (Fair Trading) Act also requires that cancellation terms be transparent and not hidden in lengthy terms and conditions. If Speedify makes it deliberately difficult for you to cancel-for example, by hiding the cancellation button or requiring multiple steps-this may constitute an unfair practice.

Escalation points if speedify refuses

If Speedify denies your cancellation or refund request without valid reason, you can escalate to the Consumer Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting all communication attempts with Speedify before escalating, so you have a clear record of the issue.

How to cancel speedify step by step

Your cancellation process depends entirely on where you purchased your subscription. Each method has distinct steps, and using the wrong channel will waste your time.

Cancel via the speedify website

If you subscribed directly through Speedify's website (speedify.com), follow these steps to stop future charges immediately.

1. Open your web browser and navigate to my.speedify.com
   • This is Speedify's subscription management portal
2. Sign in using the email address and password associated with your Speedify account
   • If you forgot your password, use the "Forgot password" option to reset it
3. Locate your active subscription in your account dashboard
   • Look for a section labeled "Subscriptions," "Billing," or "My Plans"
4. Select the cancellation option next to your active plan
   • This typically appears as a button labeled "Cancel," "Cancel subscription," or "Manage"
5. Confirm the cancellation when prompted
   • Speedify may ask you to select a reason or confirm your choice-complete these steps to finalize
   • You will receive a confirmation email; keep this for your records
6. Verify that your subscription status now shows as "cancelled" or "inactive"
   • Do not rely on the cancellation email alone; log back in a few minutes later to confirm

Pro tip: Cancelling via the website stops future automatic renewals but does not delete your account. You keep full access to Speedify until the end of your current paid billing period. For example, if you cancel on the 15th of a monthly plan that renews on the 30th, you retain service until the 30th.

Cancel an apple app store subscription

If you purchased Speedify through Apple App Store, you must cancel through Apple's ecosystem-Speedify cannot process this cancellation for you.

1. Open the Apple App Store app on your iPhone, iPad, or Mac
   • On iPhone and iPad, tap the profile icon in the top-right corner
   • On Mac, click your name in the App Store window's top-right corner
2. Tap or click "Subscriptions"
   • This shows all active and inactive subscriptions linked to your Apple ID
3. Find Speedify in your active subscriptions list and tap it
   • If you see multiple VPN or utility subscriptions, ensure you select the correct one
4. Tap "Cancel subscription" or "Edit subscription"
   • If you tap "Edit subscription," look for a cancellation option on the following screen
5. Confirm your cancellation choice
   • Apple will ask you to confirm; select "Confirm cancellation" when prompted
6. Check your email for an Apple confirmation receipt
   • Apple sends a confirmation email to the email address linked to your Apple ID

Warning: Speedify cannot refund Apple App Store payments directly. If you paid via Apple and want a refund, you must request it from Apple, not Speedify. Apple's refund window is typically 14-45 days depending on your subscription length, but you can request a refund at any time if the service was defective or misrepresented.

Cancel a google play subscription

If you purchased Speedify through Google Play, cancel directly with Google, as Speedify has no control over app store transactions.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top-right corner
2. Tap "Manage your Google Account"
   • A new screen or page will open with your Google Account settings
3. Navigate to the "Subscriptions" or "Payments and subscriptions" section
   • The exact label varies by device and Android version
4. Select Speedify from your active subscriptions
   • If you have multiple VPN apps, ensure you select the correct subscription
5. Tap "Cancel subscription"
   • Google will ask for confirmation; proceed with the cancellation
6. Confirm cancellation by selecting "Yes, cancel" or similar option
   • Google sends a confirmation email to your Google Account email address

Pro tip: Google Play refunds are issued within 48 hours if you request them within 48 hours of purchase. After that window, refunds are at Google's discretion. Keep the order number from your confirmation email ready if you need to escalate a refund request.

What happens after you cancel speedify

Cancellation and access are two separate events; knowing what changes and what doesn't prevents confusion and unwanted charges.

Your access after cancellation

Cancelling your Speedify subscription stops future automatic charges but does not immediately remove your access. You retain full service-including unlimited data and all features-until the end of the billing period you have already paid for. For instance, if you cancel a monthly plan on the 5th of the month and your renewal date is the 20th, you can use Speedify fully until the 20th.

What happens to your account and data

Cancellation affects only your billing; your account settings, saved VPN preferences, and any custom configurations typically remain in place. Your account itself is not deleted unless you explicitly request it. If you want to remove all personal data associated with your Speedify account, contact Speedify support directly and ask for account deletion or a data removal confirmation. Stopee recommends doing this in writing via email so you have proof of the request.

Speedify refund policy and your options

Refund eligibility depends on how you paid and how quickly you request a refund after purchase. Most cancellations qualify for refunds only within a narrow window.

Refunds for website purchases

Speedify offers a 30-day money-back guarantee for subscriptions purchased directly via speedify.com. To qualify, you must request your refund within 30 days of the original purchase date. This applies only to the first payment; if you cancel after a renewal date has passed, you forfeit the refund and will lose access once the current billing cycle ends.

To request a refund, contact Speedify support via live chat or email and reference your order number. Refunds are typically processed within 5-10 business days after approval. You can view Speedify's official refund policy at their support centre.

Refunds for apple and google purchases

If you purchased through Apple App Store or Google Play, Speedify cannot issue a refund directly. You must request refunds through Apple or Google respectively. Apple typically refunds within 5-30 days if you request within 14-45 days of purchase, depending on your subscription type. Google Play refunds within 48 hours if requested within 48 hours of purchase; requests after this window are reviewed on a case-by-case basis.

Pro tip: When requesting a refund from Apple or Google, reference the service quality issue (for example, "connection was unstable" or "did not improve my internet speed as advertised"). This strengthens your case, as both platforms honour refunds for services that failed to deliver on advertised benefits.

Common cancellation mistakes to avoid

Cancellation mistakes often cost money; understanding the traps before you start protects your wallet and time.

Deleting the app instead of cancelling the subscription

Simply deleting the Speedify app from your phone does not cancel your subscription. Your account remains active, and automatic charges continue on your next renewal date. You must complete the cancellation process through either my.speedify.com, Apple App Store, or Google Play-deletion alone does nothing.

Confusing cancellation with account deletion

Cancelling stops future charges but keeps your account active. If you want your personal data deleted entirely, you must specifically request account deletion via Speedify support. Many users assume cancellation equals deletion and later discover their data is still stored.

Missing the 30-day refund window

Speedify's 30-day money-back guarantee applies only to direct website purchases, and only if you request a refund within 30 days of the initial payment. Refund requests submitted on day 31 are automatically denied. If you think you might want a refund, act within the first 14 days to give yourself a safety margin.

Cancelling via the wrong channel

If you purchased via Apple App Store but attempt to cancel through my.speedify.com, your cancellation will fail or be ignored. Always cancel through the exact same channel where you purchased. Stopee recommends double-checking your original confirmation email to identify your purchase method before starting cancellation.

Cancellation checklist

Use this checklist to ensure your cancellation is final and your refund request-if applicable-is submitted correctly.

• Confirm which channel you used to purchase (Speedify website, Apple App Store, or Google Play)
• Locate your original order confirmation email and note the order number and purchase date
• Complete the cancellation process using the correct channel (do not use a different one)
• Log back into your account 5-10 minutes after cancellation to verify the status shows "cancelled" or "inactive"
• If eligible, submit your refund request within the required window (30 days for website purchases; 14-45 days for Apple; 48 hours for Google)
• Save all confirmation emails from Speedify, Apple, or Google as proof of cancellation and refund requests
• If you want account deletion, email Speedify support explicitly requesting full data removal and retain their response
• Monitor your next billing date to confirm no charge appears on your credit card or payment method

Why users cancel speedify

Understanding why others cancel helps you decide whether cancellation is right for you and whether you have grounds for a refund based on service failure.

Common reasons for cancellation

Users typically cancel Speedify because the service did not deliver the promised connection speed improvements, the app consumed excessive battery on mobile devices, or the subscription cost did not justify the benefit. Some cancel after switching to a competing VPN provider or because they no longer need VPN protection. Others discover that their internet provider blocks or throttles VPN traffic, making Speedify ineffective regardless of the app's quality.

If your reason falls into the "service did not work as advertised" category, you have stronger grounds for a refund-even beyond the 30-day window-because the service breached the expectation of quality under Singapore consumer law. Stopee recommends documenting specific examples (for instance, "app crashed three times daily" or "speeds did not improve despite the promised 'connection acceleration'") so you can reference them when requesting a refund or escalating to CASE.

Comparison: speedify versus other VPN services

If you are considering cancelling Speedify to switch to a competitor, this table compares key features and cancellation policies so you can make an informed decision.

All major VPN providers offer 30-day money-back guarantees for website purchases and similar cancellation processes. Speedify's unique selling point is connection bonding (combining multiple networks for redundancy), but if this feature is not working for you, alternatives like ExpressVPN or Surfshark may better suit your needs.

Contact information and further support

If you encounter problems during cancellation or need further assistance, Speedify offers multiple support channels.

Speedify support team: You can reach Speedify via live chat on their website (speedify.com) or email their support address found in your account portal. Response times are typically 24-48 hours via email.

Speedify's registered business address in Singapore can be found in corporate registry records. If you need to escalate formally, you can reference this address in a written complaint to CASE or the CCCS.

For refund disputes that Speedify refuses to honour, contact the Consumer Association of Singapore (CASE) at case.org.sg or call their hotline. CASE can mediate disputes free of charge and has resolved thousands of subscription and digital service complaints.

Final thoughts: take control of your subscriptions

Cancelling Speedify should be straightforward, but the existence of multiple purchase channels (website, Apple, Google) creates confusion. By identifying your purchase method upfront and following the correct steps, you avoid wasted time and protect your right to a refund.

Remember that Singapore's Consumer Protection (Fair Trading) Act is on your side if Speedify fails to deliver the service it promises. Document any service failures, retain all confirmation emails, and act within the refund window. If Speedify refuses to refund or cancel, escalate to CASE, which has helped thousands of consumers recover money from digital service providers.

Stopee (stopee.com) has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were wrongly denied. Whether you are cancelling Speedify because the service did not meet your needs or because a competing VPN works better, our expert guides ensure your cancellation is final and your refund request is handled correctly. Visit Stopee today to access step-by-step cancellation instructions for hundreds of services and learn your consumer rights before you cancel anything.