Manage Torguard

How to cancel torguard VPN and claim your refund in singapore

What torguard is and why you might want to cancel

Torguard is a subscription-based VPN and proxy service that masks your IP address and encrypts your internet traffic for privacy and security. It works across multiple platforms, offers dedicated IP options, and provides proxy services for users seeking stronger online privacy, secure remote access, or access to geo-restricted content.

You might consider cancelling Torguard if the service no longer fits your needs, you've found a better alternative, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to help you navigate the process smoothly and protect your rights.

Who typically uses torguard

Torguard attracts users who prioritize online privacy, need secure remote access for work, or want to bypass geo-blocking for streaming and browsing. Pricing and features vary depending on which platform you use and which subscription plan you choose.

Common reasons to cancel torguard

You might decide to cancel because you're switching to a cheaper VPN provider, you no longer need VPN protection, the service isn't meeting your privacy expectations, or automatic renewals have caught you off guard. Stopee understands that cancelling a subscription should be straightforward, not frustrating.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you strong statutory protections when you purchase digital services like Torguard. Understanding these rights puts you in control of your cancellation decision.

What the CPFTA protects you with

Under the CPFTA, you have the right to fair contract terms, protection against unfair contract terms, and the ability to pursue refunds if the service fails to deliver what was promised. If Torguard charges you without clear consent or continues billing after you've cancelled, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

The act also protects you if you discover misleading information about refund policies or subscription terms. If Torguard's cancellation process is deliberately obscured or you face resistance from their support team, CASE can investigate and help you recover unfair charges.

When to escalate to CASE

Contact the Consumers Association of Singapore (CASE) if Torguard refuses to cancel your subscription, continues charging you after cancellation, or fails to process a refund within a reasonable timeframe. CASE can mediate disputes and, in serious cases, refer your complaint to the Competition and Consumer Commission of Singapore (CCCS).

How to cancel torguard (step-by-step by platform)

Your cancellation method depends on where you purchased Torguard. Stopee walks you through each path to ensure you cancel correctly and stop unwanted charges immediately.

Cancel torguard via web portal (direct purchase)

If you purchased your Torguard subscription directly from Torguard's website, use the account portal to request cancellation. This is the fastest method and gives you full control.

1. Open a web browser and navigate to the Torguard website.
2. Log into your account using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
3. Locate the Services menu in your account dashboard.
   • Look for a navigation option labeled "Services" or "My Services" at the top or left sidebar.
4. Click on "My Services" to view your active subscriptions.
5. Find the Torguard VPN subscription you want to cancel and click "Manage".
6. Select "Request Cancellation" and confirm your choice.
   • Torguard will ask you why you're leaving; providing feedback is optional but helps them improve.
7. Your cancellation request will be processed immediately.
   • Your service remains active until the end of your current billing cycle.
   • You will not be charged for the next renewal period.

Pro tip: Cancel at least 5 days before your renewal date to ensure the cancellation processes in time. Torguard's system can take 24-48 hours to reflect your cancellation across all services.

Cancel torguard via email (if portal access fails)

If you cannot access the Torguard portal or encounter technical issues, you can request cancellation by email. This method takes longer but provides a paper trail of your cancellation request.

1. Open your email client and compose a new message.
2. Send your cancellation request to: helpdesk@torguard.net
   • Include your full name, registered email address, and account details in the email body.
   • Clearly state: "I request cancellation of my Torguard subscription effective immediately."
   • Ask them to confirm the cancellation date and confirm that no further charges will be applied.
3. Keep a copy of your email for your records.
4. Expect a response within 2-3 business days.
   • If you don't hear back within 3 days, follow up with a second email or contact Stopee for escalation advice.

Warning: Email cancellation requests can be delayed or overlooked. Always request written confirmation of your cancellation, including the effective date and a confirmation that no future charges will occur.

Cancel torguard via apple app store

If you subscribed to Torguard through the iOS App Store, Apple handles all billing and you must cancel through Apple's own subscription settings, not through Torguard directly.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Torguard" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" or "Edit Subscription", then confirm cancellation.
   • Apple will ask you why you're cancelling; this is optional feedback.
6. Apple will confirm your cancellation immediately.
   • Your service continues until the end of the current billing period.
   • No charges will apply after that date.

Pro tip: Screenshot your cancellation confirmation from Apple. If Torguard charges you after cancellation via App Store, you can dispute the charge directly with Apple, and they will refund you.

Cancel torguard via google play

Android users who subscribed through Google Play must cancel using Google's subscription management system. Google handles all billing and refunds independently.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Tap "Torguard" from your active subscriptions list.
5. Tap "Cancel subscription" and confirm.
   • Google may offer you discounts or incentives to stay; decline these if you want to leave.
6. Google will display your cancellation date and confirm no future charges.
   • Your service remains active until the end of the current billing period.

Warning: Do not delete the Torguard app from your device. Deleting the app does not cancel your subscription. You must use Google Play's subscription settings to stop automatic renewals.

Torguard pricing in singapore (SGD)

Understanding what you're paying helps you decide whether cancellation makes sense for your budget. Below is the current pricing for Torguard VPN subscriptions via the iOS App Store in Singapore.

The annual plan offers the best value at S$9.67 per month, but if you're unsure whether you'll use Torguard long-term, the monthly option (S$19.48) gives you flexibility. Web-based subscriptions may have different pricing; check Torguard's website directly for non-App Store rates.

Will you get a refund when you cancel?

Torguard's refund eligibility depends on when you purchased and how long you've used the service. Stopee explains what you can realistically expect and when you have a legitimate claim for your money back.

Torguard's global 7-day refund policy

Torguard offers a 7-day refund window for first-time customers who are not 100% satisfied with the service. To qualify, you must request your refund within 7 days of your original purchase date.

This refund applies only to VPN and proxy services purchased directly from Torguard's website. The request must be made within the 7-day window; after that, Torguard typically does not issue refunds.

What you cannot get refunded

Torguard explicitly excludes certain products and payment methods from their refund policy. You will not receive a refund for dedicated IPs, streaming bundles, residential IPs, geo-location services, third-party information, free devices that have shipped, gift card purchases, or payments made in cryptocurrency.

Additionally, if Torguard determines you violated the terms of service (such as using the VPN for illegal activities), they will deny your refund request regardless of the timing.

Refunds via app store and google play

If you purchased Torguard through Apple App Store or Google Play, Torguard does not process refunds directly. Instead, Apple and Google handle all refunds independently according to their own policies.

Apple typically allows refunds within 14-30 days of purchase if you request them through your App Store settings. Google Play offers a similar window. Contact Apple Support or Google Play Support directly if you want to dispute a Torguard charge; they will investigate and refund you if you qualify.

Pro tip: If Torguard refuses to refund you but you believe the charge was unfair, escalate to Stopee or file a dispute with your payment provider (credit card company, PayPal, etc.). Many payment processors will reverse the transaction on your behalf.

What happens after you cancel torguard

Cancellation doesn't happen instantly, and understanding the timeline reduces confusion and worry. Here's what to expect after you submit your cancellation request.

Service access and grace period

After you request cancellation, your Torguard VPN remains active until the end of your current billing cycle. You can continue using the service as normal during this period; nothing changes for you immediately.

Your access ends automatically on your next renewal date. You do not need to do anything else. Torguard will not charge you after that date.

Data, device access, and account closure

Torguard will retain your account information for a period (typically 30-90 days) to process any outstanding refund claims or payment disputes. After that period, your account may be deleted or archived.

If you want to delete your account immediately after cancellation, email helpdesk@torguard.net and request account deletion. Keep a record of your cancellation confirmation in case you need to reference it later.

Billing and automatic renewal confirmation

After cancellation, log back into your Torguard account or check your App Store / Google Play settings to confirm that no renewal date appears on your subscription. If a renewal date still shows, your cancellation did not process correctly; contact Stopee or Torguard's support team immediately.

Warning: Do not assume cancellation is complete until you see written confirmation. Always verify in your account settings that the renewal date has been removed.

Common mistakes that delay or block your cancellation

Cancelling a subscription can feel stressful, especially if you're worried about being charged or losing access too soon. Knowing the pitfalls helps you avoid them.

Mistake 1: deleting the app instead of cancelling the subscription

Many users delete the Torguard app from their phone thinking this cancels their subscription. It does not. The app deletion and the subscription are separate; deleting the app leaves your subscription active and your credit card continues to be charged.

Always use the App Store or Google Play subscription settings (or the web portal for direct purchases) to formally cancel. Only delete the app after cancellation is confirmed.

Mistake 2: cancelling too close to your renewal date

If you wait until the day of your renewal to request cancellation, the system may not process your request in time, and you could be charged for another billing cycle. Cancel at least 5-7 days before your renewal date to ensure the cancellation is processed.

Pro tip: Set a phone reminder 10 days before your renewal date. This gives you a buffer to cancel and receive written confirmation.

Mistake 3: failing to document your cancellation

If you cancel via email or phone, Torguard may later claim they never received your request or that you didn't cancel. Screenshot your cancellation confirmation from the web portal, save email confirmations, and note the date and time you cancelled.

Stopee recommends always requesting written confirmation of your cancellation, including the effective date, so you have proof if a dispute arises.

Mistake 4: ignoring renewal reminders

Torguard (and the app stores) typically send renewal reminders before they charge you. If you receive a reminder but never cancelled, you will be charged. Check your email regularly for subscription reminders, especially close to your renewal date.

Checklist: how to ensure your torguard cancellation succeeds

Use this step-by-step checklist to confirm you've done everything correctly and your cancellation will stick.

• Identify where you purchased Torguard (Torguard website, Apple App Store, or Google Play).
• Log into the relevant account (Torguard portal, Apple ID, or Google account).
• Navigate to your subscription settings and select "Cancel" or "Request Cancellation".
• Confirm your cancellation by clicking "Yes" or "Confirm" when prompted.
• Save or screenshot the cancellation confirmation page showing the cancellation date.
• Wait 24-48 hours for the system to process your cancellation.
• Log back in and verify that your renewal date has been removed or marked as "cancelled".
• If you cancelled via email, wait for a response from helpdesk@torguard.net confirming the cancellation.
• Check your email for a cancellation confirmation from Torguard, Apple, or Google (depending on your purchase platform).
• If you see a renewal reminder email close to your renewal date, forward it to support with a note that you already cancelled; this proves the timing issue if you're later charged incorrectly.
• Monitor your bank or card statement for 7 days after cancellation to ensure you are not charged.
• If an unwanted charge appears, initiate a chargeback with your payment provider or dispute it through the app store immediately.

What to do if torguard refuses to cancel or keeps charging you

Sometimes cancellation doesn't go smoothly. If Torguard refuses to cancel or continues charging you after cancellation, you have legal remedies and consumer protections.

Step 1: escalate with torguard support

Send a formal written request (email) to helpdesk@torguard.net stating clearly that you request immediate cancellation and cessation of all charges. Include your account details, the date you first requested cancellation, and a demand that they confirm cancellation within 48 hours or provide a full explanation in writing.

Keep this email and any response for your records.

Step 2: dispute the charge with your payment provider

If Torguard charges you after you've cancelled, contact your credit card company, PayPal, or bank and file a dispute. Tell them you cancelled your subscription and were charged anyway. Provide your cancellation confirmation as evidence.

Your payment provider will investigate and typically reverse the charge within 7-14 days.

Step 3: file a complaint with CASE

If Torguard refuses to cancel or refund you, contact the Consumers Association of Singapore (CASE) online at www.case.org.sg or call them. Provide your cancellation evidence, payment statements, and all correspondence with Torguard.

CASE will mediate the dispute and, if necessary, escalate to the CCCS (Competition and Consumer Commission of Singapore) for enforcement action.

Why stopee helps you stay in control

Cancelling a subscription should be empowering, not exhausting. Stopee has helped thousands of consumers cancel unwanted services, recover refunds, and understand their rights. We know the traps, the delays, and the tactics companies use to keep you locked in.

Whether you're cancelling Torguard because you've found a better VPN, your circumstances have changed, or you simply want to reduce expenses, Stopee ensures you have the knowledge and confidence to take action. Your money, your privacy, and your choices matter.

Visit Stopee at stopee.com for guides on cancelling hundreds of subscriptions across Singapore and beyond. Stopee empowers you to cancel quickly, claim refunds fairly, and take back control of your digital life.

Contact details and address

If you need to contact Torguard for cancellation support or escalation:

Email: helpdesk@torguard.net

For disputes in Singapore: Consumers Association of Singapore (CASE), www.case.org.sg

For payment disputes: Contact your credit card issuer, bank, or PayPal directly; they handle refunds independently of Torguard.

Stopee is your trusted partner in managing subscriptions and protecting your consumer rights. Cancel with confidence, and remember: if something goes wrong, Stopee and CASE have your back.