Manage Truestvpn

How to cancel TruestVPN and reclaim your subscription in singapore

Understanding TruestVPN and why you might want to cancel

TruestVPN is a subscription-based virtual private network service designed to encrypt your internet traffic, protect your online privacy, and help you access geo-restricted content. The service operates across multiple platforms-including dedicated apps for iOS and Android, as well as manual OpenVPN profiles for advanced users. You can purchase TruestVPN directly from the official website or through app store platforms, each with different cancellation pathways and refund eligibility windows.

If you've decided TruestVPN no longer meets your needs, Stopee is here to guide you through every step of the cancellation process. Whether you subscribed via the website, Apple App Store, or Google Play, understanding your options upfront will help you cancel confidently and recover any eligible refunds.

What TruestVPN offers

The service includes privacy-focused features such as ad-blocking, a kill-switch to protect your connection if the VPN drops, and streaming optimizations to help you access content securely. TruestVPN is operated by Skytells, Inc., a company with headquarters in the United States and an office in Singapore, which gives Singapore users local support access.

Key reasons to cancel

You might cancel if you've found a competitor that better suits your needs, if the service no longer aligns with your privacy or streaming goals, or if you've accidentally purchased a tier you don't need. Whatever your reason, Stopee supports your right to cancel quickly and transparently.

Your consumer rights in singapore

Singapore's consumer protection framework gives you specific rights when dealing with subscription services, and understanding these rights strengthens your position when negotiating with TruestVPN.

The consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act sets out your fundamental rights as a consumer in Singapore. While Singapore does not enforce a mandatory statutory cooling-off period for digital subscriptions (unlike some European countries with 14-day withdrawal rights), the Act requires TruestVPN to act honestly and fairly in all dealing with you. This means the company must honour any refund or cancellation policy it publicly advertises, and any cancellation process must be as easy to complete as the purchase was to make.

If TruestVPN refuses to honour its stated 7-day refund policy for website purchases, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Enterprise Singapore authority.

Your practical protections

You have the right to demand that TruestVPN honour any written refund or cancellation policy displayed on its website or in app listings. If the company misrepresents the service (for example, claiming "cancel anytime" but then refusing to cancel), you can file a complaint with CASE. Stopee recommends documenting all communications with TruestVPN in writing-email or support tickets are ideal-so you have proof of your cancellation request if a dispute arises.

TruestVPN pricing and subscription options in singapore

TruestVPN offers multiple pricing tiers across monthly and annual plans, with prices displayed in Singapore dollars (SGD) on the app and in US dollars (USD) on the website.

Current pricing structure

Prices differ between the official website (USD) and app stores (SGD) due to platform fees, taxes, and currency conversion. Before cancelling, check which platform you used to purchase-this determines your refund deadline and the exact cancellation steps you'll follow.

How to cancel TruestVPN based on where you purchased

Your cancellation process depends entirely on whether you bought TruestVPN directly from the website or through an app store, as each platform has separate billing systems and refund rules.

Cancelling a website purchase (direct from TruestVPN)

If you subscribed directly on the TruestVPN website using a credit card or other payment method, follow these steps to cancel your subscription and request a refund within the eligible window.

1. Visit the official TruestVPN website and log into your account using your email and password.
   • If you've forgotten your password, click the "Forgot password?" link and reset it via email.
2. Navigate to your account settings or subscription management section (usually found under Profile, Billing, or My Subscriptions).
   • Look for a button or link labeled "Manage Subscription," "Billing Details," or "Cancel Subscription."
3. Click on your active TruestVPN subscription to view its details.
   • Note the next renewal date-this is important for refund eligibility.
4. Select the option to cancel your subscription.
   • TruestVPN may ask you to confirm your reason for cancellation; this is optional to answer.
   • Do not ignore requests to confirm-some systems require explicit confirmation to process the cancellation.
5. If you cancel within 7 days of your original purchase date, immediately request a full refund in the same message or support ticket.
   • Include your order number, purchase date, and the reason for the refund request.
   • Pro tip: If the cancellation page doesn't automatically process a refund, contact TruestVPN support directly via email with your cancellation confirmation number.
6. Confirm your cancellation by checking for an email receipt from TruestVPN within 24 hours.
   • Save this email as proof of your cancellation request.
   • Warning: If you don't receive a confirmation email, your cancellation may not have gone through-contact support to verify.

Cancelling an apple app store subscription (iOS)

If you purchased TruestVPN through the App Store on an iPhone or iPad, Apple handles your billing and refunds, not TruestVPN directly. You must cancel through your Apple ID settings to stop automatic renewal.

1. Open the Settings app on your iPhone or iPad.
   • On iOS 15.1 or later, tap your name at the top, then select "Subscriptions."
   • On earlier iOS versions, open Settings > [Your Name] > iTunes and App Stores, then tap your Apple ID > View Apple ID > Subscriptions.
2. Find TruestVPN or "Trust VPN" in your active subscriptions list.
   • If you don't see it, you may have already cancelled, or the app may be listed under a different name.
3. Tap on the TruestVPN subscription to open its details.
   • You'll see the next billing date and your current plan level.
4. Tap "Cancel Subscription" or "Manage Subscription," then select "Cancel."
   • Apple will ask you to confirm the cancellation and may offer you a discounted renewal-ignore this unless you wish to stay.
5. Critical timing for iOS free trials: If you're using a free trial, cancel at least 24 hours before the trial ends to avoid being charged.
   • Check your confirmation screen for the exact trial expiry date.
6. You'll receive an email confirmation from Apple within minutes.
   • Your access to TruestVPN continues until the end of your current billing period; after that, the app will become unusable or show a "subscription expired" message.

Cancelling a google play subscription (Android)

Google Play manages billing for TruestVPN subscriptions purchased on Android devices. You cancel through your Google account settings, and Google's refund policy applies instead of TruestVPN's.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com in a web browser on your computer.
2. Tap the profile icon (top right) and select "Payments and subscriptions," then tap "Subscriptions."
   • On the web version, select "Manage subscriptions" from the left menu.
3. Find TruestVPN in your active subscriptions.
   • Subscriptions are usually listed alphabetically; if you don't see it, scroll down or search.
4. Tap on TruestVPN to open the subscription details page.
   • Note the renewal date for your records.
5. Select "Cancel subscription" and confirm when prompted.
   • Google Play may show a discount offer to retain you-decline this unless you change your mind.
6. You'll receive an email confirmation from Google within minutes.
   • Your VPN access terminates on the date shown in the cancellation confirmation.

What happens immediately after you cancel

Cancelling your subscription doesn't instantly cut off your access; understanding the post-cancellation timeline helps you plan your alternative privacy solution.

Your access period after cancellation

Once you cancel, TruestVPN grants you access until the end of your current billing period-you've already paid for this time, and you're entitled to use it. For example, if you cancel on 15 March but your annual plan renews on 30 April, you retain full VPN access until 30 April. This grace period applies whether you cancel via the website, Apple App Store, or Google Play.

Pro tip: Plan your cancellation strategically. If your renewal is in five days, wait until after you've been charged (if you intend to request a refund anyway) to maximize your remaining access time.

Automatic renewal stops immediately

The moment you confirm cancellation, TruestVPN stops all automatic renewal charges. Your payment method will not be billed on the next renewal date. However, you remain responsible for finding an alternative VPN before your access expires, so don't delay cancelling if you've already chosen a replacement.

Data retention and privacy after cancellation

TruestVPN claims to maintain a no-logs policy, meaning it does not store your browsing history or VPN activity. However, the company may retain your account details, email address, and payment records for accounting, legal compliance, and customer service purposes. Your account data will not be deleted upon cancellation unless you submit a separate data deletion request. If you wish to have your personal data removed entirely, contact TruestVPN support directly and request deletion under Singapore's data protection regulations.

Refund eligibility and how to claim your money back

Your refund rights depend on which platform you used and how long ago you purchased, so it's critical to act quickly if you want your money back.

Refunds for website purchases

TruestVPN publicly states a 7-day money-back guarantee for subscriptions purchased directly on its website. To qualify, you must cancel and request a refund within exactly 7 calendar days from your original purchase date.

• If you purchased on 1 March, your refund window closes at the end of 7 March.
• After 7 days, TruestVPN states it will consider refund requests "at its sole discretion," which means refunds are not guaranteed and likely to be denied.
• To claim your refund, cancel your subscription first, then immediately submit a refund request via email to TruestVPN support with your order number and proof of purchase.
• Refunds typically process within 5 to 10 business days back to your original payment method.

Warning: The 7-day window is strict. Do not wait until day 8 expecting a refund, as TruestVPN is unlikely to approve it. If the company refuses your refund request and you believe it's unfair, Stopee recommends escalating to CASE (Consumers Association of Singapore) with proof of your purchase and cancellation request.

Refunds for app store purchases (iOS)

Apple App Store refunds are governed by Apple's refund policy, not TruestVPN's. You have 14 or 15 days from purchase to request a refund directly from Apple, depending on your region and subscription type.

• Request refunds through Settings > [Your Name] > iTunes and App Stores > Your Apple ID > Purchase History, then find TruestVPN and select "Report a Problem."
• Alternatively, visit reportaproblem.apple.com and log in with your Apple ID.
• Select "I would like a refund for this app or in-app purchase," choose your reason, and submit.
• Apple responds within 24 to 48 hours with a decision; approved refunds appear within 5 to 10 business days.
• Apple grants refunds more generously than TruestVPN does, especially if you claim the app didn't meet its description.

Pro tip: If TruestVPN's 7-day window has closed but you purchased via the App Store within the last 14 days, request your refund from Apple instead-you'll have a much better chance of success.

Refunds for google play purchases (Android)

Google Play offers a 48-hour refund window from the moment of purchase, which is shorter than Apple's. After 48 hours, refunds are rarely approved unless you can prove the app is faulty or fraudulent.

• To request a refund, go to play.google.com, open your order history, find the TruestVPN purchase, and select "Request a refund."
• Provide a reason (technical issue, accidentally purchased, service not as described).
• Google reviews your request and typically responds within 24 hours.
• Approved refunds appear within 5 to 10 business days.

Google's 48-hour window is strict compared to Apple's 14 days and TruestVPN's stated 7 days, so act immediately if you want a refund on an Android purchase.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small errors can cost you money or trap you in unwanted renewals. Here's what typically goes wrong and how to sidestep these traps.

Confusing cancellation with account deletion

Many people cancel their subscription but forget that their account remains active. Your TruestVPN account will still exist with all your payment details stored, which means if you accidentally log back in and reinstall the app, you might inadvertently restart your subscription. After cancelling, log into your account one final time to confirm the cancellation status shows "Cancelled" or "Inactive," then log out and uninstall the app if you're not using it.

Cancelling too late and missing the refund window

The 7-day refund period for website purchases disappears quickly. If you purchase on a Monday, your deadline is the following Sunday night. Mark your calendar, set a phone reminder, and cancel within the first three days if possible to give yourself a safety margin. Pro tip: Screenshot your purchase confirmation email showing the exact purchase date and time-this proof is essential if TruestVPN disputes your refund claim.

Not confirming the cancellation in writing

If you cancel through the app or website but don't receive an email confirmation within 24 hours, your cancellation may not have processed. Always check your email (including spam folders) for a confirmation message. If none arrives, contact TruestVPN support immediately with details of when and how you attempted to cancel. Warning: Without written confirmation, you have no proof the company received your cancellation request, which makes refund disputes much harder to resolve.

Forgetting to cancel iOS free trials before the trial expires

TruestVPN's free trial period may be 7 days or 14 days, depending on the current promotion. If you don't cancel at least 24 hours before the trial ends, you'll be automatically charged for the first month. Set a phone alarm for two days before your trial expires as a safety net.

Requesting a refund after cancelling a paid renewal

Some users cancel immediately after their subscription renews, hoping to get a refund. This usually fails because the 7-day window applies to the original purchase date, not the renewal date. If you were charged for a renewal, you generally cannot refund it-instead, you can request a credit toward a future purchase or file a complaint with CASE if you believe the renewal was unauthorised.

Helpful timeline and checklist for your cancellation

Stopee has created a step-by-step checklist to ensure you cancel correctly and claim any refunds you're entitled to.

When to contact TruestVPN support directly

If you encounter problems cancelling or your refund doesn't arrive within 10 business days, reach out to TruestVPN through these channels.

Contacting TruestVPN support

TruestVPN is operated by Skytells, Inc., which maintains offices in the United States and Singapore. For cancellation or refund issues, contact support via email or the support portal on the official website. When you reach out, include your account email, order number, purchase date, and a clear description of the problem. Pro tip: Use email or support tickets rather than phone, as written communication creates a record of your request-essential if you need to escalate the complaint.

Escalation to regulatory authorities

If TruestVPN refuses to honour its stated refund policy or ignores your cancellation request, you can escalate your complaint to the Consumers Association of Singapore (CASE) or Enterprise Singapore. CASE investigates consumer complaints for free and can pressure companies to refund you or take corrective action. File a complaint at case.org.sg or call 6100 0315. Stopee recommends gathering all email correspondence, cancellation confirmations, and payment proof before submitting your complaint.

Why stopee supports your cancellation journey

Cancelling subscriptions should be effortless, but companies often hide the cancellation process or delay refunds to frustrate you into giving up. Stopee exists to empower Singapore consumers with clear, actionable cancellation guidance for services like TruestVPN. We believe you deserve transparent information about your rights, refund deadlines, and step-by-step instructions-without corporate jargon or hidden costs.

Throughout this guide, Stopee has walked you through every cancellation method (website, App Store, Google Play), explained your refund eligibility windows, highlighted the traps to avoid, and armed you with consumer law knowledge. Whether you're entitled to a refund depends on where you purchased and how quickly you act-but the 7-day refund window for direct website purchases is genuinely generous compared to most VPN services.

TruestVPN operated by Skytells, Inc., has offices in both the US and Singapore, so you have accessible support channels if issues arise. Your cancellation is your right, and Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and move on to services that truly match their needs. Take action today, follow the checklist above, and don't hesitate to escalate to CASE if TruestVPN refuses to cooperate. Stopee is your ally in every step of the journey.