Manage Crepe Erase

How to cancel crepe erase and stop unwanted charges

What crepe erase is and why cancellation matters

Crepe Erase is a skin-care line designed to reduce the appearance of crepey, sagging, or aged skin on your neck, chest, arms, and legs. The brand operates under The Body Shop umbrella and sells its products primarily through an automatic replenishment program, often bundled with an introductory trial kit at a low initial price. The problem: many customers report they were automatically enrolled in recurring shipments after purchasing that trial kit, leading to unexpected charges and frustration. If you've found yourself in this situation, Stopee is here to help you navigate cancellation with confidence and clarity.

Understanding your subscription structure is the first step toward cancellation success. Most Crepe Erase customers are locked into an auto-delivery membership that ships full-size kits on a regular schedule unless you actively stop it. The company processes orders through installment payments and maintains a returns address in Groveport, Ohio. Your cancellation path depends entirely on which purchase option you chose, so identifying that now will save you time and frustration.

How crepe erase auto-delivery works

When you order a Crepe Erase trial kit, you typically agree to terms that automatically enroll you in their membership program. This means your credit card is charged on a recurring schedule, usually every three months, unless you take deliberate action to stop it. The company offers multi-product kits that include body exfoliant and repair treatment, often with optional add-ons, and they advertise a money-back guarantee for unopened or returned containers. However, customer reports consistently show that understanding when your next charge is due and how to prevent it is critical to avoiding unwanted billing.

Stopee has reviewed thousands of cancellation experiences across this category, and one pattern stands out: customers who know their billing cycle and take action before the next charge date have significantly better outcomes. Your task is to locate your account, identify your next shipment date, and cancel before that charge processes.

Why customers choose to cancel

The most common reasons customers cancel Crepe Erase revolve around three issues: unexpected automatic enrollment in the membership after a trial purchase, difficulty reaching customer service to stop recurring charges, and frustration with products continuing to ship even after initiating returns. Some customers report they returned items under the company's money-back promise yet continued to see charges or new shipments afterward, forcing them to dispute charges with their credit card issuer. Others simply decided the product was not worth the recurring cost or did not deliver results as advertised.

Whatever your reason for canceling, you have consumer rights on your side. The Federal Trade Commission enforces rules around negative option programs (auto-delivery subscriptions), and those rules require companies to make cancellation easy and to honor your request promptly.

Your consumer rights and what protects your cancellation

Federal law protects you when you cancel a negative option subscription like Crepe Erase auto-delivery.

Under the Federal Trade Commission's Negative Option Rule (16 CFR Part 429), companies that use auto-delivery programs must comply with strict requirements: they must obtain your express informed consent before charging you for recurring shipments, they must provide clear and conspicuous cancellation instructions before you are charged, and they must honor your cancellation request promptly and without undue obstacles. Most importantly, the company cannot charge your card again after you cancel, and they must provide you with easy-to-use mechanisms to cancel.

If Crepe Erase fails to honor your cancellation request or continues to charge you after you've canceled, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's attorney general office. You also have the right to dispute unauthorized charges with your credit card issuer, and most card companies will reverse charges if you report them promptly. Stopee encourages you to document every step of your cancellation attempt, because that documentation becomes your evidence if a dispute arises.

Additionally, most state laws grant you protection under unfair and deceptive practices statutes. If the company misled you about automatic enrollment or failed to make cancellation obvious before your first charge, you may have grounds to recover your money through a chargeback or small claims action.

Methods to cancel your crepe erase subscription

You have multiple channels to cancel, and knowing which one works fastest for you is essential.

Contact methods and which channels work best

Crepe Erase offers three primary cancellation channels: online chat through their website, phone support, and email. Customer reports and Stopee's experience show that live phone support and online chat tend to produce faster cancellation confirmations than email alone. However, email creates a written record, which is valuable if you later need to dispute a charge or escalate a complaint.

Pro tip: Use the phone or chat method first to cancel immediately, then follow up with a written email confirming your cancellation request to the same address. This dual approach ensures fast action and a paper trail.

Most importantly, if you call or use chat, ask the representative to confirm your cancellation with a ticket number or reference code before ending the conversation. Write down that number immediately.

Step-by-step cancellation process

Follow this process to cancel your Crepe Erase auto-delivery subscription successfully.

How to cancel by phone

Phone cancellation is the fastest and most direct route, and the representative can answer questions about your account in real time.

1. Call Crepe Erase customer service at 1-888-708-2042.
   • Have your order number ready; you'll find it on your confirmation email or invoice.
   • Call during business hours (typically Monday through Friday, 9 am to 9 pm Eastern Time).
2. Tell the representative you want to cancel all future orders and auto-delivery shipments.
   • Be clear and direct: "I want to cancel my recurring subscription and stop all future shipments."
   • Do not say "pause" or "skip"; say "cancel" so there is no ambiguity.
3. Ask the representative to confirm your cancellation is effective immediately.
   • Verify that your account shows no future shipments scheduled.
   • Request a ticket number or cancellation reference code.
4. Write down the ticket number, the representative's name, the date, and time of the call.
   • This documentation protects you if the company continues to charge you after cancellation.
5. Ask if any pending charges are on your account for the next scheduled shipment.
   • If a charge is pending, ask the representative to reverse it as part of the cancellation process.
6. Request that the representative email you a written cancellation confirmation.
   • Having email confirmation from the company is a powerful safeguard against future disputes.

How to cancel via online chat

Chat offers real-time cancellation with an automatic transcript you can save and reference later.

1. Visit the Crepe Erase official website and locate the "Contact us" or chat icon, typically in the lower right corner of the page.
   • If you don't see a chat button, look for a "Help" or "Customer Service" link.
2. Start a chat session and provide your order number when prompted.
   • The chat agent will pull up your account details and subscription status.
3. Type: "I want to cancel my recurring subscription and stop all future auto-delivery shipments, effective immediately."
   • Be explicit so the agent understands you are canceling, not pausing.
4. Wait for the agent to confirm cancellation on your account.
   • The agent should tell you that no future shipments are scheduled and provide a cancellation reference number.
5. Save the entire chat transcript by taking a screenshot or downloading the conversation if that option appears.
   • This transcript is your proof of cancellation request if disputes arise later.
6. Ask the agent to send a written confirmation email to your account email address.
   • Request the agent confirm the exact date your cancellation becomes effective.

How to cancel by email (follow-up only)

Email alone is slower, but it creates a permanent written record and should always follow a phone or chat cancellation.

1. After canceling by phone or chat, compose an email to the customer service address listed on your order confirmation.
   • Subject line: "Cancellation confirmation request - Order [your order number]"
2. In the email body, include:
   • Your full name and the email address associated with your account.
   • Your order number and account number (if you have it).
   • The date and time you called or chatted to request cancellation.
   • The ticket number or reference code the representative provided.
   • A clear statement: "I am writing to confirm my request to cancel my recurring Crepe Erase auto-delivery subscription effective immediately. I request written confirmation that no future charges will be processed."
3. Send the email and retain a copy for your records.
   • Check your email account's sent folder to verify it was delivered.
4. Wait 3-5 business days for a written response from customer service.
   • If you don't hear back within 5 days, escalate to your credit card company if a charge appears.

Pricing and what you may owe after cancellation

Understanding your costs clarifies what happens to pending charges when you cancel.

After you cancel, monitor your credit card statement for the next 30 days to ensure no new charges post. Stopee recommends checking your account at least once per week during this verification period.

Obtaining a refund after cancellation

Cancellation stops future charges, but refunds for past charges require a separate request if you qualify.

When you can request a refund

Crepe Erase advertises a money-back guarantee, typically for unopened or returned items. However, many customers report confusion about whether canceled subscriptions automatically refund the trial kit cost or recent charges. They do not. You must file a separate refund claim.

You may be eligible for a refund if: you opened the trial kit but never used it, or the product damaged your skin or caused an allergic reaction, or you canceled within the stated refund window (often 30 days) and returned the product. Keep your original packaging, tracking number, and proof of return. Stopee has seen customers successfully recover trial kit costs by submitting return requests within the stated timeframe, so act quickly if you choose this route.

How to request a return and refund

1. Locate the money-back guarantee terms in your order confirmation email or the Crepe Erase website.
   • Note the refund deadline (often 30 days from purchase).
   • Check whether the product must be opened or unopened to qualify.
2. Contact customer service (phone or chat, using the same channels as cancellation) to request a return authorization number.
   • Have your order number ready.
   • Ask for the return shipping address and whether they provide a prepaid return label.
3. Pack the product securely in its original packaging if possible.
   • Include a copy of your order confirmation and the return authorization number.
   • Use tracked shipping (USPS, UPS, or FedEx with tracking) to the address provided.
4. Retain your shipping receipt and tracking number.
   • This proof shows you returned the item within the guarantee window.
5. Follow up with customer service 1-2 weeks after the return package should have arrived.
   • Confirm receipt of your return and ask when your refund will be processed.
   • Refunds typically post within 5-7 business days after the company receives your return.
6. If the refund does not appear within 7-10 business days after confirmation of receipt, file a chargeback with your credit card issuer.
   • Your card company will investigate and may reverse the charge if the merchant failed to process the refund.

Warning: Do not discard your return tracking number or shipping receipt. If the company claims they never received your return, that tracking number is your proof of delivery.

Common mistakes that delay or prevent cancellation

Cancellation hiccups often stem from avoidable errors, and knowing these traps now will protect your account.

The first and most costly mistake is saying "pause" or "skip the next shipment" instead of "cancel." Pausing does not cancel your subscription; it merely delays your next charge. Weeks or months later, shipments resume and charges reappear, leaving you confused and frustrated. Always use the word "cancel" explicitly, and ask the representative to confirm in writing that your entire recurring membership is ended, not paused.

The second mistake is canceling too late. Many customers wait until after a charge has posted and then scramble to cancel. By then, a new shipment is already processing. Cancel before your next scheduled charge date. Check your billing statement now to locate that date, and act at least 5 business days before it arrives.

The third mistake is failing to document your cancellation request. If you cancel by phone but don't write down the ticket number, date, and representative's name, you have no proof if the company later claims they never received your request. Always save evidence: ticket numbers, chat transcripts, confirmation emails, and written records of calls.

The fourth mistake is canceling but not monitoring your credit card afterward. Even after you receive a cancellation confirmation, charges sometimes slip through due to system delays or billing errors. Review your statement weekly for 30 days post-cancellation to catch unauthorized charges immediately. If one appears, dispute it with your card issuer right away.

The fifth mistake is pursuing only email cancellation without a phone or chat backup. Email is slow and easy for the company to miss or misfile. Always cancel by phone or chat first, which creates an immediate record in their system, then follow up with email for documentation.

After cancellation: what to expect and how to verify

Knowing what happens next gives you clarity and confidence in your cancellation.

Your account status after cancellation

Once your cancellation is processed, your Crepe Erase account should show no future shipments scheduled. You will no longer receive recurring charges on your credit card. However, past charges that have already been processed will not automatically reverse; you must request refunds separately or file a chargeback if the company fails to honor that promise.

Your cancellation is final. The company may reach out via email asking you to reconsider or offering you a discount to reactivate your subscription, but you are under no obligation to respond or reverse your cancellation.

How to verify your cancellation is complete

1. Log into your Crepe Erase account (if you have an online account) within 24 hours of cancellation.
   • Check your subscription status to confirm no future shipments are scheduled.
   • If the account shows upcoming deliveries, contact customer service immediately to report the error.
2. Check your credit card statement online 2-3 days after your expected next shipment date.
   • If no charge appears by that date, cancellation was successful.
   • If a charge does appear, dispute it with your card issuer and reference your cancellation confirmation email or ticket number.
3. Save your cancellation confirmation email (if provided) indefinitely.
   • You may need it months later if a stray charge appears.
4. If you receive a shipment after canceling, refuse delivery or return it unopened.
   • Do not open the package. Contact customer service with your tracking number and cancellation reference to request a full refund.
   • If the company refuses to refund a post-cancellation shipment, file a chargeback with your card issuer.

Pricing overview and total cost comparison

Understanding the full cost structure helps you make informed decisions about whether you should have subscribed in the first place.

Checklist: everything you need before you cancel

Use this checklist to ensure you have everything in place for a smooth cancellation.

• Find your order confirmation email or invoice (contains order number).
• Identify your next scheduled shipment date from your billing statement or account dashboard.
• Have Crepe Erase customer service phone number ready: 1-888-708-2042.
• Open a notepad or document to record the representative's name, ticket number, date, and time of your cancellation call.
• Have your credit card statement open so you can verify no future charges post after cancellation.
• Prepare a follow-up email draft (copy-paste template provided earlier in this article) to send after phone/chat cancellation.
• Identify your email customer service address from your order confirmation for the follow-up email.
• Check your calendar for 30 days out; mark the date you'll verify cancellation on your credit card statement.
• Note the company's return address in Groveport, Ohio in case you need to dispute or file a claim.
• Keep all receipts, tracking numbers, and return labels if you're returning product for refund.

Consumer reviews and real cancellation experiences

What customers say about canceling Crepe Erase reveals important patterns about the company's practices.

Across review platforms, social media, and the Better Business Bureau, three themes dominate customer feedback on cancellation: positive reviews highlight successful cancellations by phone with prompt confirmation, mixed reviews report cancellations that seemed to work but then charges reappeared months later, and negative reviews describe extreme difficulty reaching customer service or representatives who resisted cancellation requests.

One recurring positive comment: customers who called customer service and obtained a written confirmation email reported the highest satisfaction with their cancellation outcome. Conversely, customers who tried to cancel via website form or email alone frequently reported their cancellation request went unanswered for weeks.

A notable warning sign from multiple customer reports: even after successful cancellation confirmation, some customers continued to receive marketing emails and SMS messages about limited-time reactivation offers. This is not illegal, but it can feel intrusive. You can unsubscribe from these emails, but they confirm the company still has your contact information in their system even after cancellation.

Stopee has observed that customers who documented everything (call dates, names, ticket numbers, emails) and filed chargebacks when unauthorized charges appeared recovered their money significantly faster than those who relied on the company to process refunds voluntarily. This underscores the importance of taking detailed notes during your cancellation conversation.

How to escalate if the company refuses to cancel

If Crepe Erase resists your cancellation or continues to charge you after you've requested cancellation, you have legal remedies.

Steps to escalate a refused cancellation

1. Confirm in writing that you requested cancellation.
   • Send an email to customer service with the subject "Escalation: cancellation not processed" and include your order number, the date and time you called, and the ticket number if you have it.
   • State clearly: "I requested cancellation of my auto-delivery subscription on [date]. My subscription remains active. I require written confirmation that cancellation is now effective."
2. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
   • The FTC enforces the Negative Option Rule and takes complaints about companies that refuse to honor cancellation requests seriously.
   • Provide your order number, dates of contact attempts, and any communication from the company.
3. Contact your state's attorney general office (consumer protection division).
   • Most states have consumer protection laws prohibiting unfair or deceptive practices, including refusal to cancel subscriptions.
   • File a complaint online or by mail with documentation of your cancellation attempts.
4. Dispute all unauthorized charges with your credit card issuer.
   • Call the number on the back of your credit card and report each charge made after your cancellation request as unauthorized.
   • Provide your cancellation ticket number or email as evidence that you requested cancellation before the charge was processed.
   • Your card issuer will investigate and typically reverse charges if you can show you requested cancellation.
5. Consider filing a complaint with your state's Better Business Bureau.
   • While the BBB has no legal authority, complaints create a public record that future customers may read and that the company must address if accredited.

Pro tip: The credit card chargeback is often the fastest remedy if the company refuses to honor your cancellation. Card companies are incentivized to protect their customers and will pressure merchants who generate too many chargebacks. Most unauthorized charges are reversed within 10 business days of filing.

Crepe erase cancellation address and final contact information

If you need to send written correspondence or a return, use this information.

Summary: your path to cancellation

Canceling Crepe Erase is straightforward if you follow the right steps and document everything along the way. Call customer service at 1-888-708-2042, clearly state that you want to cancel your recurring subscription, request a ticket number and written confirmation, and verify within 30 days that no new charges have posted. If the company refuses or continues to charge you, dispute those charges with your credit card issuer and file a complaint with the Federal Trade Commission. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by using exactly this approach. You have consumer protections on your side, and you deserve a cancellation process that respects your request. Take action today, document every step, and reclaim control of your billing.