Manage Farmer's Dog

How to cancel farmer's dog subscription and get your refund

What farmer's dog is and why you might want to cancel

Farmer's Dog is a U.S.-based fresh dog food subscription service that delivers personalized, vet-formulated meals directly to your door. The service tailors portion sizes and recipes to your dog's age, weight, breed and health needs, using human-grade ingredients prepared in certified kitchens. While many dog owners love the quality and see improvements in their pet's coat and digestion, some discover their dog doesn't tolerate the food well, or the cost becomes unsustainable. If you've decided Farmer's Dog isn't the right fit for your household, Stopee is here to walk you through every cancellation option with clarity and confidence.

Understanding farmer's dog pricing and meal plans

Farmer's Dog pricing varies based on your dog's size, the recipe you choose (beef, chicken, turkey, or pork), and how frequently you want deliveries. Unlike flat-rate services, you receive a personalized quote. Here's what typical customers see:

Common reasons customers cancel farmer's dog

You're not alone if you've decided to cancel. Real users report several recurring reasons: digestive upset or food intolerance in their dog, the cost exceeding their budget once the trial discount ends, surprise increases in order size or price between the first and second shipment, or simply finding a more affordable alternative. Some customers also cite difficulties with billing clarity or unexpected charges appearing on their statement. Understanding your reason for cancelling will help you take the right steps to avoid repeat charges.

Your consumer rights when cancelling a subscription service

Before you cancel, know your legal protections when dealing with recurring charges.

The restore online shoppers confidence act (ROSCA) and your right to cancel

Under the Restore Online Shoppers Confidence Act (ROSCA), a federal rule enforced by the Federal Trade Commission (FTC), all companies that offer subscription or recurring billing must make cancellation easy and straightforward. The law requires that cancellation be as simple as the process you used to sign up, and companies must honor cancellation requests promptly. This means Farmer's Dog cannot bury cancellation behind multiple screens, require you to call a phone number with long wait times, or make you jump through hoops to stop charges. If the company makes cancellation unreasonably difficult, that's a violation you can report to the FTC.

The FTC also requires companies to confirm your cancellation in writing. You have the right to receive an email or other written proof that your subscription has stopped. Keep this confirmation for your records in case disputes arise later.

Knowing your rights under state consumer protection laws

Many U.S. states have additional consumer protections that go beyond ROSCA. For example, California's Consumer Legal Remedies Act and New York's General Business Law both require clear disclosure of subscription terms and penalty-free cancellation rights. If Farmer's Dog charges you after you've cancelled, or if the company failed to clearly disclose its cancellation policy before you signed up, you may have grounds to dispute the charge with your credit card company or pursue a refund through your state's attorney general office. Stopee recommends documenting every communication about your cancellation to strengthen your position if you need to escalate.

Methods to cancel farmer's dog

You have multiple paths to cancel your subscription, each with varying levels of documentation.

Online cancellation through your farmer's dog account (fastest method)

The easiest and quickest way to cancel is through your online account dashboard. Farmer's Dog provides a dedicated cancellation URL that takes you directly to your subscription settings.

1. Go to https://www.thefarmersdog.com/app/profile/cancel in your web browser.
2. Log in using your email and password. If you don't remember your password, visit https://www.thefarmersdog.com/password/reset and follow the reset instructions. You'll receive a password reset email within minutes.
3. Once logged in, you'll see your current subscription status and upcoming shipments.
4. Select the option to pause or cancel your plan. Farmer's Dog will ask you to confirm your decision and may offer you a discount to stay (this is optional; you can decline).
5. Confirm cancellation. You should see an on-screen confirmation message immediately.
6. Pro tip: Screenshot or print this confirmation page as proof of cancellation. Take a second screenshot showing the date and time.
7. Check your email within 1 hour for a confirmation message from Farmer's Dog. This email serves as your official cancellation receipt.
8. Warning: Even after you receive confirmation, log back into your account 2-3 days later to verify that your subscription status now shows "Cancelled" or "Paused." Sometimes confirmation screens don't align with backend updates.

Cancellation via email to customer support

If you prefer a documented paper trail or cannot access your account, email cancellation is a strong alternative. This method creates proof of your request that Farmer's Dog must acknowledge and act upon.

1. Send an email to Farmer's Dog customer support (check their website for the current support email address, often support@thefarmersdog.com).
2. In the subject line, write: "Subscription Cancellation Request - [Your Account Email]"
3. In the email body, include:
   • Your full name and the email address associated with your account
   • Your account number (if you have it; it's usually in your order confirmation emails)
   • A clear statement: "I request that my Farmer's Dog subscription be cancelled effective immediately. Please stop all recurring charges and confirm this cancellation in writing."
   • Your preferred contact method (email is recommended for documentation)
4. Send the email and wait for a response. Farmer's Dog should reply within 2-3 business days confirming the cancellation.
5. Pro tip: Use your email account's "read receipt" feature to confirm Farmer's Dog received your message. This creates an additional timestamp.
6. Save the confirmation email in a dedicated folder and download a PDF copy to your computer as backup.
7. Warning: If you don't hear back within 5 business days, follow up with a second email and copy your state's attorney general consumer protection office on the correspondence (cc line). This signals that you're taking escalation seriously.

Cancellation by phone (use as backup only)

While phone cancellation is an option, it's your weakest documentation method. Use this only if online and email methods fail.

1. Call Farmer's Dog customer service during business hours (check their website for current hours and phone number).
2. When you reach a representative, stay calm and polite. Explain that you want to cancel your subscription.
3. Provide your account email and any requested verification information.
4. Ask the representative to email you a cancellation confirmation after the call ends.
5. Pro tip: During the call, ask for the representative's name and note the time and date of the call in your records. Write this down immediately after hanging up.
6. Do not end the call until the representative explicitly confirms your subscription is cancelled and you know when the last charge will occur.
7. Warning: Without email confirmation, a phone call alone is difficult to prove if a dispute arises. Always request written confirmation.

What happens after you cancel: next steps and timelines

Knowing what to expect after you submit your cancellation helps you avoid confusion and catch any lingering charges quickly.

Immediately after cancellation

Once you cancel, Farmer's Dog will stop processing future orders. However, if a shipment is already in the fulfillment pipeline (packed, labeled, or shipped), you may still receive and be charged for that final delivery. This is standard in subscription services. Check your order history on your account to see if any shipments are marked "Pending" or "In Transit." If a shipment is already shipped and you don't want to accept it, you can refuse delivery at your door (mark the package "Return to Sender") or contact customer service to request a refund for that final shipment.

Monitoring your billing statement

After you cancel, watch your credit card or bank statement closely for the next 30 days. You should see no new charges beyond any shipment that was already in transit. Most cancellations take effect within 1-2 business days, but billing systems can lag. If you spot an unexpected charge, document it immediately and contact your credit card company or bank to dispute it. Tell them: "I cancelled my subscription on [date], but this charge appeared on [charge date]. This is an unauthorized recurring charge." Your card issuer can often reverse the charge within 24-48 hours while they investigate.

Request confirmation of cancellation

If you haven't received written confirmation of your cancellation within 5 business days, contact Farmer's Dog again and explicitly request it. This confirmation is not optional under ROSCA-it's your legal right. Keep this email forever in case questions arise later.

Refunds and billing adjustments after cancellation

Understanding refund policy helps you know what money to expect back.

Refunds for charges incurred before cancellation

If Farmer's Dog charged you for a shipment after you cancelled, you're entitled to a refund. Contact customer service and reference your cancellation date and the date of the unauthorized charge. Provide your cancellation confirmation email as proof. Farmer's Dog typically issues refunds to your original payment method within 5-10 business days. If they refuse, dispute the charge with your credit card company or bank; federal law (ROSCA) is on your side.

Subscription credits or loyalty rewards

If you had unused credits, loyalty points, or promotional discounts remaining on your account, ask customer service whether these can be refunded or transferred. Policies vary; some companies honor requests, others don't. Making this request in writing (email) creates a paper trail if you later need to escalate.

Trial period refunds

If you cancelled during Farmer's Dog's trial period and were not satisfied, reach out to customer service immediately and request a refund of the trial charge. Many companies honor this goodwill request within 30 days of the original charge. If Farmer's Dog declines, escalate to your credit card company and dispute the charge as unauthorized or unsatisfactory service.

Common cancellation mistakes and how to avoid them

Cancelling feels stressful, especially if you're worried about hidden fees or lingering charges. Here are the pitfalls real customers fall into-and how you sidestep them.

Mistake 1: pausing instead of cancelling

Farmer's Dog offers a "pause" option as well as outright cancellation. Pausing temporarily stops shipments but keeps your account active and your payment method on file. After 3 months, the company may automatically resume shipments and resume billing. If you're done with the service permanently, select "Cancel," not "Pause." Stopee sees this confusion happen constantly, so verify your account status 1 week after you cancel to ensure "Cancelled" is displayed, not "Paused."

Mistake 2: not checking for in-transit shipments

You may cancel online successfully, but if a shipment was already packed and shipped before your cancellation request was processed, it will still arrive. You'll be charged for it. Before you cancel, log into your account and check "My Orders" or "Upcoming Shipments." If any shipment is marked "Processing," "Shipped," or "Out for Delivery," expect one final charge. Plan your cancellation timing accordingly, or refuse the final delivery and request a refund.

Mistake 3: cancelling without saving confirmation

A confirmation message on your screen or in your email inbox is your legal proof of cancellation. If you don't save it and Farmer's Dog disputes that you cancelled, you have no evidence. Take screenshots of on-screen confirmations, download confirmation emails as PDFs, and file them in a folder labeled "Farmer's Dog Cancellation" on your computer and in your email client. Stopee strongly recommends this habit for all subscription cancellations.

Mistake 4: waiting to monitor billing statements

Don't assume the cancellation worked. Monitor your credit card or bank statement daily for the next 14 days. If a charge appears after your confirmed cancellation, dispute it with your card issuer immediately. The sooner you report it, the faster your bank can reverse it.

Mistake 5: assuming phone calls alone are documentation

If you cancel by phone and the representative says "Your subscription is cancelled," that's great-but it's not enough proof if a charge appears later and Farmer's Dog claims they never received a cancellation request. Always follow a phone call with a confirmation email to customer service. Write: "Per our phone call on [date] with [representative name], my subscription was cancelled. Please confirm in writing." This creates an email trail.

Stopee's checklist: your step-by-step cancellation guide

Use this checklist to ensure you've covered every base and won't be blindsided by surprise charges after you leave Farmer's Dog.

Why stopee recommends starting with online cancellation

Of all the methods available to cancel Farmer's Dog, online cancellation through the dedicated URL (https://www.thefarmersdog.com/app/profile/cancel) is the fastest and most straightforward. You get immediate on-screen confirmation, an email receipt within the hour, and a clear, documented record that you initiated the cancellation at a specific date and time. This method aligns perfectly with ROSCA's requirement that cancellation be as easy as signup. If you run into technical issues accessing that URL, then escalate to email or phone support. But if online cancellation works, you're done within minutes.

What to do if farmer's dog refuses to cancel or keeps billing you

You've cancelled, you have proof, and yet charges keep appearing. Here's how to escalate.

Step 1: contact customer service with your proof

Send an email to customer support with the subject line "Unauthorized Charges After Cancellation Request." Attach screenshots or PDFs of your cancellation confirmation and the unauthorized charges on your billing statement. State clearly: "I cancelled my subscription on [date] as confirmed by [your confirmation email/screenshot date]. I have been charged on [list dates of unauthorized charges]. I request an immediate refund of these charges and confirmation that no further charges will be applied." Give them 5 business days to respond.

Step 2: dispute the charge with your credit card company or bank

If Farmer's Dog doesn't respond or refuses to refund unauthorized charges, contact your credit card company or bank immediately. Tell them you cancelled a recurring subscription but continue to be charged. Provide your cancellation confirmation as evidence. The Federal Trade Commission (FTC) enforcement of ROSCA means banks take these disputes seriously, and most will reverse charges within 24-48 hours while they investigate.

Step 3: file a complaint with the federal trade commission (FTC)

If refunds don't materialize and Farmer's Dog is unresponsive, file a complaint with the FTC at reportfraud.ftc.gov. Describe when you cancelled, how you cancelled, what proof you have, and that the company is still billing you. Include your cancellation confirmation email or screenshots. The FTC takes ROSCA violations seriously and has authority to order companies to stop the practice and refund consumers.

Step 4: file a complaint with your state's attorney general

Your state's consumer protection division can also investigate and take action. Visit your state attorney general's website and look for a "file a consumer complaint" option. Provide the same details and documentation you gave the FTC. State attorneys general have authority to pursue legal action against companies that systematically violate state consumer protection laws.

Farmer's dog contact information for cancellation and disputes

If you need to reach Farmer's Dog directly, here's where to send your cancellation request or dispute:

• Online cancellation URL: https://www.thefarmersdog.com/app/profile/cancel
• Password reset: https://www.thefarmersdog.com/password/reset
• Customer support email: Check https://www.thefarmersdog.com for current contact information (usually under "Contact Us" or "Help")
• Mailing address for formal cancellation notice: Check the company website or your terms of service for their legal mailing address. Sending a certified letter demanding cancellation creates an additional legal record.

Stopee recommends always starting with the online cancellation link, then escalating to email if you encounter issues. Document everything, keep copies of every confirmation, and don't hesitate to involve your credit card company or the FTC if charges continue after cancellation.

Final thoughts: take control of your subscription today

Cancelling Farmer's Dog doesn't have to be complicated or stressful. You have clear legal rights under federal law (ROSCA), multiple cancellation methods, and powerful escalation tools if the company refuses to honor your request. The key is to act deliberately: cancel through the easiest method available, document your proof, monitor your billing, and dispute any unauthorized charges immediately. Stopee has helped thousands of consumers cancel subscriptions just like yours, and we know that armed with the right information and a clear process, you can cancel cleanly and reclaim your money. Start with the online cancellation link today, take your screenshots, and move forward with confidence.