Manage My Dog is Human

How to cancel my dog is human subscription and stop unwanted charges

What is my dog is human

My Dog is Human is a direct-to-consumer pet supplement brand that delivers vet-formulated multivitamins and wellness products designed to support your dog's skin, coat, joints, digestion, and immune system. The company emphasizes third-party testing, human-grade ingredients, and a subscription-based delivery model that brings products to your door on a recurring schedule. Like most subscription pet health brands, My Dog is Human relies on auto-renewal billing to maintain customer relationships and drive predictable revenue.

If you've enrolled in a My Dog is Human subscription but want to stop the charges and shipments, you're not alone-and cancellation is entirely within your rights as a consumer. Stopee helps thousands of pet owners navigate subscription cancellations every month, and My Dog is Human is one of the services where clarity and speed matter most. This guide walks you through every cancellation method, your consumer rights, and how to verify that your subscription has actually stopped.

Subscription model and pricing structure

My Dog is Human offers recurring delivery in two main frequencies: monthly and bimonthly (every two months). Subscription orders include free shipping, and the brand advertises a 30-day satisfaction guarantee. Subscribers pay a discounted unit price compared to one-time purchases, which creates strong financial incentive for the company to keep subscriptions active and renewing automatically.

Why consumers cancel my dog is human

Pet supplement subscriptions can feel like a good idea in theory but often don't work out in practice. Common reasons you might want to cancel include: your dog shows no visible improvement after 30 to 90 days, unexpected side effects or digestive upset appear, you've discovered a more affordable alternative, duplicate or accidental enrollments charged your card, or billing problems that resulted in unwanted multiple charges. In some cases, a pet's health needs change, and continued supplementation no longer makes sense for your situation.

Financial surprises are the biggest cancellation trigger. Many pet owners enroll thinking they'll try the product once, only to discover that the "trial" converted to an automatic recurring charge. When that first surprise charge hits your bank account after you thought you'd cancelled, frustration builds quickly-and rightfully so.

Why you should understand your cancellation rights

Federal and state consumer protection laws give you strong legal footing when canceling a subscription. The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), requires that companies make cancellation at least as easy as enrollment. That means My Dog is Human cannot hide cancellation behind multiple confirmation screens, phone-only systems, or unnecessary verification steps.

Federal trade commission protections that apply to you

Under ROSCA, a company offering negative option billing (the legal term for auto-renewing subscriptions) must give you a clear and conspicuous disclosure of all material terms before you charge your card. This includes the cancellation mechanism, the frequency of charges, and the total amount you'll be billed. If My Dog is Human failed to make cancellation simple or buried the cancellation button, they violated federal law-and that violation strengthens your position if you need to dispute a charge or escalate with your payment processor.

Additionally, the FTC requires companies to honor your cancellation request without delay. If you cancel but your card is charged again, you have grounds to file a complaint with the FTC and your state attorney general. Stopee works with consumers who face exactly this situation, and knowing your rights often motivates companies to resolve billing disputes quickly.

State laws and payment protection

Beyond federal rules, many states-including California, New York, and others-have enacted their own negative option billing laws that impose even stricter requirements. If you live in one of these states, your protection may include the right to cancel by the same method you used to enroll, confirmation of cancellation within a specific timeframe, and the ability to seek damages if a company violates these rules. Your credit card issuer also offers protection through chargeback rights if you dispute unauthorized charges.

How to cancel my dog is human: step-by-step methods

Stopee recommends trying the online account method first, as it leaves a digital record and is typically the fastest route. If that doesn't work, you have backup options including email and physical mail.

Method 1: cancel through your account dashboard (fastest)

This is the primary cancellation method My Dog is Human supports, and it's the path you should take first.

1. Go to the My Dog is Human website and log into your account.
   • If you don't remember your password, click "Forgot password?" and reset it using the email linked to your order.
2. Navigate to "Account settings" or "Subscription management" (the exact label varies by brand, but it's usually in a profile or dashboard menu).
   • Look for tabs labeled "My subscriptions," "Active orders," "Recurring billing," or similar.
3. Locate the subscription you want to cancel and click the cancel, pause, or manage option.
   • Pro tip: If you see a "Pause" option instead of immediate cancellation, pausing buys you time (typically 1 to 3 months) without a hard cancel-useful if you want to preserve your account or try again later.
4. Follow the on-screen prompts. The company may offer a discount or discount code to keep you subscribed-this is optional.
   • Do not accept a discount unless you genuinely want to continue. Accepting a "cancellation discount" often renews your subscription for another term.
5. Confirm your cancellation. You should see a confirmation message on screen and receive a confirmation email within a few minutes.
   • Warning: If no email arrives within 15 minutes, screenshot the on-screen confirmation and contact customer support to verify the cancellation went through.

Method 2: cancel via email

If the website dashboard is broken, you can't log in, or you want a written record of your cancellation request, email is your backup method.

1. Compose an email to My Dog is Human's customer support address (typically support@mydogishuman.com or similar-check their website contact page for the exact address).
   • If you cannot find a support email, use the contact form on their website and submit your cancellation request that way.
2. Write a clear subject line: "Subscription cancellation request - [your order number or email address]."
3. In the email body, include:
   • Your full name and the email address linked to your account.
   • Your order number or subscription ID (if you have it).
   • A one-sentence statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation and stop all future charges."
4. Send the email and take a screenshot of the sent message for your records.
5. Wait for a response within 2 to 3 business days. Stopee recommends following up if you don't hear back by day 4.
   • Pro tip: Some companies respond more quickly to cancellation emails if you mention you plan to file a dispute or complaint-but only do this if true.

Method 3: cancel by phone (if available)

While My Dog is Human does not advertise a dedicated phone cancellation line, the FTC requires that any company offering negative option billing make cancellation available through the same channels used for enrollment. If you enrolled by phone, you can cancel by phone. If the company refuses or claims phone cancellation isn't available, that's a violation of ROSCA.

1. Search the My Dog is Human website for a customer service phone number. Check the footer, contact page, and FAQ section.
   • If no number is listed, use the email method (Method 2) instead-this actually gives you better documentation anyway.
2. Call the number and clearly state: "I want to cancel my subscription effective immediately."
   • Do not accept transfers to billing retention departments unless you genuinely want to discuss staying.
3. Ask for a confirmation number and the representative's name.
4. Request written confirmation of cancellation via email within 24 hours.

Method 4: cancel by certified mail (slowest but officially documented)

This method is your nuclear option-use it if the company doesn't respond to email or if you need legal documentation of your cancellation request.

1. Write a formal cancellation letter on plain paper that includes:
   • Your full name, email, and phone number.
   • Your subscription order number (if available).
   • A clear statement: "I hereby request immediate cancellation of my subscription to My Dog is Human, effective today. Stop all future charges and shipments."
   • The date you signed the letter.
2. Send the letter via USPS Certified Mail with Return Receipt to the official business address:
   • My Dog is Human, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
3. Keep your tracking number and the return receipt as proof of delivery.
4. The company is legally required to process cancellation within the timeframe stated in their terms-typically 5 to 7 business days after receipt.

What happens after you cancel

Knowing what to expect after you submit a cancellation request removes confusion and helps you spot if something goes wrong. Your cancellation doesn't end immediately in every case-timing depends on where you are in the billing cycle.

Timeline and billing after cancellation

If you cancel before your renewal date, no additional charge should appear on your card. If you cancel after a charge has already posted, that shipment will still arrive (you already paid for it), but no further charges will occur. Stopee advises checking your account 3 to 5 business days after your cancellation request to confirm the subscription status changed to "cancelled" or "inactive."

Most companies take 1 to 3 business days to process cancellation requests submitted via email or phone. Website-based cancellations are instant or process within minutes. If you see another charge after your cancellation was supposedly processed, contact customer support immediately and refer to your cancellation confirmation number or email.

Monitor your bank statements

After you cancel, monitor your credit or debit card statement for the next 30 to 60 days. Watch for unexpected charges from My Dog is Human or any related company names (sometimes charges appear under a payment processor name rather than the brand name). If a charge appears after you cancelled, you have the right to dispute it with your bank as an unauthorized recurring transaction.

How to request a refund if you've been wrongly charged

Cancellation and refunds are separate actions, though they're often confused. Cancellation stops future charges; a refund returns money you've already paid.

Refund eligibility and my dog is human's 30-day guarantee

My Dog is Human advertises a 30-day satisfaction guarantee. This means if you're dissatisfied with your order for any reason, you can request a refund within 30 days of purchase. This is separate from your subscription-even if you want to cancel the subscription, you can also pursue a refund if you fall within the 30-day window.

To request a refund, email customer support and state clearly: "I purchased [product name] on [date] and am requesting a refund under your 30-day satisfaction guarantee." Include a photo of the product and packaging if possible. The company typically processes refunds within 5 to 7 business days and may ask you to return the product or destroy it-verify this before sending anything back.

Disputing unauthorized charges with your bank

If My Dog is Human charged your card after you cancelled, or if you cancelled but a renewal charge still appeared, file a dispute (also called a chargeback) with your bank or credit card company. You have 60 days from the charge date to initiate a dispute.

1. Contact your bank's fraud or disputes department by phone or through your online account.
2. Explain that you cancelled your subscription and were charged anyway, or that you were enrolled in an unwanted auto-renewal without clear consent.
3. Provide:
   • Your cancellation confirmation email or screenshot.
   • The charge date and amount.
   • Proof of your cancellation request (email, certified mail receipt, etc.).
4. Your bank will typically issue a temporary credit while they investigate (usually 5 to 10 business days) and resolve it permanently within 30 to 60 days.

Common cancellation mistakes to avoid

It's frustrating to think you've cancelled only to discover weeks later that charges are still happening-but this mistake is preventable if you know what to watch for.

Mistake 1: confusing pausing with cancelling

Many subscriptions offer a "pause" feature that stops shipments temporarily while keeping your subscription active. If you click "pause" instead of "cancel," your subscription will resume automatically after the pause period ends, and you'll be charged again. Always choose "cancel" explicitly, not "pause" or "skip next shipment."

Mistake 2: accepting a retention offer and accidentally re-enrolling

After you click cancel, My Dog is Human may offer you a discount code or special pricing to keep your subscription. If you click "accept" to use that discount, you have usually extended your subscription another month or more. Only accept a retention offer if you genuinely want to stay subscribed.

Mistake 3: not saving your cancellation confirmation

Screenshot or save every confirmation email, on-screen message, and receipt number. If the company later claims you never cancelled, you'll have proof. Stopee has helped consumers resolve disputes with companies that claimed cancellations "never went through"-documentation was the deciding factor.

Mistake 4: waiting too long to verify

Don't assume your cancellation worked just because you submitted the request. Check your account status 3 to 5 days later. If your subscription still shows as "active" or "renewing," contact customer support immediately. The sooner you flag the problem, the easier it is to resolve.

Mistake 5: only cancelling one subscription when you enrolled multiple times

If you've received multiple shipments or placed multiple orders over time, you may have more than one subscription active. Log into your account and check for all active subscriptions before considering yourself fully cancelled. Stopee has seen customers surprise-charged because they cancelled one subscription but forgot about another.

What to do if my dog is human won't cancel your subscription

In rare cases, a company refuses to honor a cancellation request or ignores your email for weeks. Here's how to escalate.

Escalation steps

1. Send a second cancellation request via certified mail to the registered address, copying your email history as an attachment.
   • Certified mail creates an official paper trail and signals to the company that you're serious.
2. File a complaint with your state's attorney general office (search "[your state] attorney general consumer protection").
   • Include your cancellation confirmation email, dates you attempted cancellation, and all charges that occurred after your request.
3. File a complaint with the FTC at ReportFraud.ftc.gov.
   • The FTC investigates patterns of consumer harm and can take enforcement action against companies that violate ROSCA.
4. Contact your bank or credit card company and file a dispute for the unauthorized recurring charges.
   • Provide your FTC and state attorney general complaint numbers as supporting evidence.
5. Leave accurate public reviews on consumer complaint sites, your bank's website, and Google (if you wish to post publicly) documenting your experience.
   • Do not exaggerate or lie-stick to facts and dates.

When to involve a lawyer

If My Dog is Human has charged you hundreds of dollars after cancellation, or if you discover unauthorized charges affecting multiple customers, consult a consumer protection attorney. Many states allow customers to sue for damages, court costs, and attorney fees when a company violates negative option billing laws. A lawyer can also determine if you qualify for a class action settlement.

Quick comparison: cancellation methods ranked

Not all cancellation methods are created equal. Here's how they compare.

Final checklist: before and after cancellation

Use this checklist to ensure you've covered every step and won't be surprised by unexpected charges.

Before you cancel

• Note your order number, subscription ID, and account email address.
• Check the 30-day refund policy date if you think you're eligible for a refund.
• Screenshot your account showing the active subscription (proof if you need to dispute later).
• Verify the company's cancellation address and support email from the official website.

During cancellation

• Choose "cancel," not "pause" or "skip."
• Do not accept retention offers unless you truly want to stay.
• Screenshot your cancellation confirmation and save the email.
• Note the date, time, and confirmation number.

After cancellation

• Wait 3 to 5 business days, then log back into your account to confirm the subscription status changed to "cancelled" or "inactive."
• Monitor your credit card statement for 30 to 60 days for unexpected charges.
• If a charge appears, file a dispute with your bank within 60 days of the charge date.
• Keep all cancellation confirmations and dispute documents for at least one year.

Why stopee is your ally in subscription cancellations

Pet supplement subscriptions like My Dog is Human are designed to be convenient-for the company. Recurring charges, auto-renewal defaults, and buried cancellation buttons keep customers enrolled long after they've decided to quit. Stopee has helped thousands of consumers navigate cancellations across every subscription category, and we know where the traps are hidden.

Whether you're cancelling because your dog isn't benefiting from the supplement, you found a cheaper option, or you're simply tired of automatic charges, you have legal rights and practical options. The online account dashboard is your fastest route; email is your safest backup; certified mail is your leverage if the company drags its feet. And if My Dog is Human refuses to cancel after you've made a clear request, the FTC, your state attorney general, and your bank are your escalation partners.

Stopee recommends saving this guide and returning to it after you submit your cancellation request-use the post-cancellation checklist to verify everything went through. If you hit resistance, use the escalation steps. Federal law is on your side, and you don't have to accept unwanted charges. Stopee has helped thousands of consumers cancel subscriptions like this one successfully, and you're not alone in this process.

Contact information for my dog is human

For cancellation or billing inquiries, use these official channels:

• Mailing address (for formal correspondence and cancellation requests): My Dog is Human, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
• Website: Check the contact or support page for the current customer service email and phone number.
• Account management: Log into your account on the My Dog is Human website to access subscription settings and cancel through the dashboard (fastest method).