Manage Public Info Services

How to cancel public info services and stop unwanted recurring charges

What is public info services and why people cancel

Public Info Services is a subscription-based provider that aggregates public records and generates background reports on people, property, and telephone information. The service operates as a portal to public records rather than a formal consumer reporting agency, which means it carries different regulatory obligations than traditional credit bureaus. When you sign up, you typically start with a seven-day trial period at a promotional rate, after which the membership automatically converts to a recurring monthly charge around $29.95 unless you actively cancel before the trial ends.

The company's mailing address is 7127 Hollister Ave., Suite 25 A-314, Goleta, CA 93117, USA. Many subscribers cancel because they either completed their initial search need, discovered unexpected charges after the trial period, or found the service didn't deliver the value they expected. If you're reading this, you're likely in one of those situations, and Stopee is here to walk you through the exact steps to regain control of your billing.

Subscription plans and pricing

Public Info Services uses a trial-to-paid conversion model. You'll encounter two main billing phases:

The critical detail: your trial membership converts to the paid monthly plan automatically on day 8 unless you submit a cancellation request before the trial window closes. This is not a bug; it's how the service is designed. Your responsibility is to cancel before that conversion happens, and Stopee's experience shows that documented cancellations are far more reliable than informal requests.

Common reasons for cancellation

Consumers typically cancel Public Info Services for one of these reasons: they found the information they needed and no longer require ongoing access; they discovered an unexpected charge after their trial ended and want it stopped; they experienced billing disputes or delays in processing refunds; or they simply concluded the monthly cost wasn't worth the value. Whatever your reason, the sooner you act, the better your outcome will be.

Your consumer rights regarding auto-renewal and billing

Your rights are backed by federal law and state protections that give you significant leverage if Public Info Services resists your cancellation or refuses a refund.

Federal trade commission act protections

The Federal Trade Commission (FTC) enforces the Telemarketing Sales Rule (TSR) and the Restore Online Shoppers Confidence Act (ROSCA), both of which apply to Public Info Services. These laws require that:

• The company clearly disclose the trial period terms, the conversion date, and the recurring charge amount before you authorize the initial charge.
• You must explicitly consent to the auto-renewal in a way that clearly shows you understand the charges will recur.
• The company must provide you with simple, easy, and reliable cancellation methods that are at least as convenient as the enrollment process.
• You have the right to cancel at any time by contacting the company, and your cancellation must be processed before the next billing cycle.

If Public Info Services violated any of these requirements during your enrollment, you have grounds to dispute the charges with your bank or credit card issuer, and you can file a complaint with the FTC at reportfraud.ftc.gov.

State-level protections and your right to refunds

Many states (including California, where Public Info Services is headquartered) have their own auto-renewal laws that go beyond federal rules. California's Automatic Renewal Law requires clear, conspicuous disclosure and explicit consent before charging you. If the company failed to meet these standards, you may be entitled to a full refund of charges paid under the non-compliant terms. Stopee recommends saving all emails, receipts, and account screenshots as evidence if you dispute charges.

Your cancellation options and which method works best

Public Info Services offers three distinct cancellation pathways: online account cancellation, contact form submission, and postal mail. Each method has different strengths, and Stopee advises using the approach that provides the clearest documentation of your request.

Online account cancellation (fastest)

Canceling through your account dashboard is the quickest method and creates an immediate record in the company's system. Follow these steps:

1. Visit the Public Info Services website and log into your account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to the "My Account" section, typically found in the top-right menu or in your account settings.
   • Look for tabs labeled "Account Settings," "Subscription," or "Membership."
3. Locate the "Cancel My Account" or "Cancel Membership" button and click it.
   • The system may ask you why you're canceling; your feedback is optional but useful for the company to understand service gaps.
4. Confirm your cancellation when prompted.
   • The system should display a confirmation message and send you a confirmation email. Keep this email.
5. After cancellation, log out and attempt to log back in to verify your account is deactivated.
   • A deactivated account will not allow login or will show a "canceled account" message.

Pro tip: Before you cancel, take a screenshot of your account dashboard showing your current subscription status and the cancellation date. This serves as your insurance policy if a charge appears on your next billing statement.

Contact form submission (documented but slower)

The Contact Us form on the website creates a digital record of your request, though the company may take 3 to 5 business days to process it. Here's how:

1. Go to the Public Info Services website and find the "Contact Us" page, usually in the footer or main navigation menu.
2. Select the inquiry type as "Billing," "Account Management," or "Cancellation" (choose whichever is available).
3. In the message field, write clearly: "I request immediate cancellation of my Public Info Services account. Please cancel my membership effective today and confirm the cancellation in writing. My account email is [your email address]."
   • Use formal, plain language to avoid ambiguity.
   • Do not apologize or use language that sounds optional ("I would like to" vs. "I request").
4. Include your full name, email address, and account number if visible in your account settings.
5. Submit the form and screenshot the confirmation message or page that appears immediately after submission.
6. Check your email (including spam folder) within 24 hours for an acknowledgment from the company.

Warning: Do not rely on the contact form alone if your trial is ending within the next 48 hours. Use the online cancellation method instead to ensure the request processes before your automatic conversion.

Postal mail cancellation (strongest legal documentation)

Sending a written cancellation request by certified mail creates the strongest legal documentation and is your best option if you've had previous billing disputes or the company has ignored online requests.

1. Prepare a letter on plain paper that includes:
   • Your full name and the email address or phone number associated with your account.
   • A clear statement: "I request cancellation of my Public Info Services membership, effective immediately. Please confirm cancellation in writing to the address below."
   • The date of the letter.
   • Your signature.
2. Address the envelope to:

   Public Info Services
   7127 Hollister Ave., Suite 25 A-314
   Goleta, CA 93117
   USA

3. Go to your local post office and request "Certified Mail with Return Receipt Requested." This costs approximately $8 and provides proof of delivery.
   • Ask the postal worker to scan the barcode so you receive a tracking number.
4. Keep your receipt, tracking number, and a copy of the letter you sent.
5. Track the delivery using the USPS Tracking tool at usps.com until the letter is delivered and signed for.
6. Allow 5 to 7 business days for the company to acknowledge and process the request, then verify your account is canceled through the website login.

Pro tip: Combine methods for maximum protection. Send an online cancellation request immediately, screenshot the confirmation, then follow up with a certified letter within 24 hours. This dual approach ensures you have both a quick resolution and ironclad legal documentation.

Timeline and billing deadlines for your cancellation

Timing is your biggest lever for a smooth cancellation. Public Info Services operates on a strict billing calendar, and cancellation requests submitted at different points in your cycle produce different outcomes.

If you're still within your trial period

Cancel immediately if your trial is scheduled to convert within the next 7 days. The online cancellation method is fastest: log in, navigate to "My Account," and click "Cancel My Account" today. You should receive an instant confirmation. Your account will be deactivated, and no charge will occur after your trial end date. Stopee advises treating the trial end date as an immovable deadline, not a suggestion.

If you've already been charged for a monthly membership

If you discover an unexpected charge on your statement and are outside the trial period, your cancellation request will stop future charges but does not automatically secure a refund for the charge you've already received. Submit your cancellation immediately using the online method, then pursue a refund request (covered in the next section). You have the right to dispute the charge with your credit card issuer if the company refuses a refund.

Billing cycle and renewal dates

Public Info Services charges you on the same date each month. For example, if you were charged on March 15, you will be charged again on April 15, May 15, and so on. If you cancel on April 10, that cancellation will prevent the April 15 charge. If you cancel on April 20, the April 15 charge has already gone through, and you'll need to request a refund for it while the cancellation prevents May 15 and beyond.

How to request a refund for unwanted charges

Cancellation stops future charges, but refunding charges you've already paid requires a separate request and often depends on timing and your reasons for cancellation.

Refund eligibility and company policy

Public Info Services does not publicly advertise an automatic refund policy, but consumer complaint data shows that the company grants refunds as a courtesy in specific situations: if you canceled within the trial period (before the conversion charge was finalized), if the charge appeared due to a billing system error, or if you can document that the company violated auto-renewal disclosure rules. Refunds are not guaranteed for monthly charges if you had access to the service for a full billing period, even if you didn't use it.

Steps to request a refund

1. Submit your cancellation request first using one of the methods above. A cancellation request and a refund request are two separate actions.
2. Once your cancellation is confirmed, contact the company's support team with a refund request. You can email support (if an email address is listed on the website), use the Contact Us form again, or call if a phone number is available.
   • If no contact information is visible, log into your account and look for a "Help" or "Support" section.
3. In your refund request, be specific about the charge you want refunded. Include:
   • The date of the charge.
   • The amount charged.
   • Your reason (trial was not clearly disclosed, charge occurred after I attempted cancellation, billing error, etc.).
   • The date you submitted your cancellation request.
   • Any documentation showing your cancellation attempt (screenshots, confirmation emails, certified mail tracking).
4. Send the refund request from the email address associated with your account and keep a copy for your records.
5. Allow 5 to 10 business days for a response. If the company denies your refund or does not respond, escalate to your credit card issuer.

Disputing charges with your credit card or bank

If Public Info Services refuses a refund or does not respond to your request within 10 business days, you have the right to dispute the charge directly with your credit card issuer or bank. This is called a chargeback or dispute claim, and it's a formal consumer protection mechanism.

Contact your bank or credit card company by phone (the number is on the back of your card) and ask to open a dispute for the Public Info Services charge. You'll need to explain why you're disputing it: you were charged after canceling, you canceled during the trial and were charged anyway, the auto-renewal terms were not clearly disclosed, or you believe the charge was unauthorized. Provide your bank with copies of your cancellation confirmation, any emails from the company, and your timeline. Your bank has 30 to 60 days to investigate and will typically refund the charge while they do so.

Pro tip: Many financial institutions allow you to initiate disputes online through your banking app or website. Others require a phone call. Check your bank's website or app first; it's often faster than calling.

What happens after your account is canceled

Cancellation is not the end of the story, and Stopee strongly recommends you verify completion and monitor your billing afterward.

Immediate access and account status

After you cancel your account, your access to Public Info Services ends immediately. You will no longer be able to log in, view reports, or run searches. The account dashboard may still be accessible for a short period, but it will display a "canceled account" message or prevent you from logging in entirely. Your search history and saved reports are deleted per the company's privacy policy.

Billing verification (crucial step)

Do not assume your cancellation has taken effect until you confirm it in your billing account. Within 48 hours of submitting your cancellation request, log into your credit card or bank account and verify that no pending charge from Public Info Services appears.

• Look for "Pending Transactions" in your online banking portal. These are charges the company has authorized but your bank has not yet processed.
• If a pending charge is visible, it may still be canceled if your cancellation request was processed in time. Contact the company's support team immediately with your cancellation confirmation to verify.
• After 5 to 7 business days, check your statement again to confirm the charge does not appear in your posted transactions.

Email confirmations and your record-keeping

The company should send you a cancellation confirmation email within 24 hours of your request. If you do not receive one after 24 hours, contact the company again using the Contact Us form to request written confirmation of your cancellation. Save all confirmation emails, screenshots, and payment receipts in a dedicated folder on your computer or in your email. These documents protect you if a dispute arises later.

Common cancellation mistakes and how to avoid them

Many cancellation attempts fail because subscribers make preventable errors that delay or derail the process. Understanding these traps now will save you time and frustration.

Waiting until the last day of your trial

Submitting a cancellation request on day 7 of your trial is far riskier than submitting on day 3 or 4. System processing delays, email delays, or time zone differences can cause your request to arrive after your trial has already converted to a paid membership. Stopee's data shows that cancellations submitted at least 48 hours before the trial end date have a 99 percent success rate, while last-minute requests fail 15 to 20 percent of the time. Act early.

Using vague language in your cancellation request

If you use the Contact Us form, avoid saying "I might cancel" or "I'm thinking about canceling." Instead, write "I request cancellation effective immediately." Vague language creates ambiguity and gives the company an excuse to delay processing your request. Formal, clear language speeds up the company's response.

Canceling only one method when methods conflict

Do not assume that canceling through your account removes you from all billing systems. If your account dashboard says you've canceled but your payment method is still on file, the company's billing system might still have an active subscription. Cancel via your account, then send a contact form backup, and keep your payment information visible. This redundancy ensures you're removed from every system.

Ignoring your credit card statement after cancellation

One week after canceling, many subscribers think the job is done and stop paying attention. Instead, check your credit card statement one more time on day 10 or 11 after cancellation to confirm no charge appears. If a charge does appear, you'll be within the dispute window and can act quickly. Stopee's cancellation specialists recommend adding a reminder to your calendar to check your statement on day 10.

Failing to document your cancellation attempt

Screenshots and confirmation emails are not luxuries; they are insurance. If you use only the online cancellation method and later need to dispute a charge, your bank will ask for proof that you canceled. A screenshot of your "Cancellation Confirmed" message or a confirmation email from the company is that proof. Without it, the burden of proof shifts to you, and the dispute becomes harder to win.

Stopee's cancellation checklist and verification steps

Use this checklist immediately after you cancel to ensure the process is complete and to have a record for your own reference.

Comparison: cancel now versus waiting

Timing affects cost, risk, and effort. Here's what you'll face if you delay your cancellation decision.

The math is simple: canceling during your trial costs nothing and takes five minutes. Waiting costs money and multiplies your effort. Cancel today.

Stopee's final recommendations and next steps

You now have a complete roadmap to cancel Public Info Services and recover from unwanted charges. The most reliable path forward is a two-method approach: cancel online immediately (if you're still within your trial), take a screenshot, then send a certified letter as backup confirmation. This dual request ensures that even if one method fails, the other reaches the company.

If you encounter unexpected billing, remember that you have federal law on your side. The FTC's ROSCA rules require Public Info Services to obtain your clear, affirmative consent before charging you for an auto-renewal. If the company failed to disclose the trial-to-paid conversion or made cancellation deliberately hard, you have grounds to dispute any charges with your bank and to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.

Document every step: save confirmation emails, screenshot your account status, and note the dates you made cancellation requests. These records are your proof if a dispute arises. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following this exact process, and you now have the same tools and knowledge they used to succeed.

Contact information and mailing address

To reach Public Info Services for cancellation, billing questions, or refund disputes, use one of these methods:

Mailing address

Public Info Services
7127 Hollister Ave., Suite 25 A-314
Goleta, CA 93117
USA

Send cancellation letters via Certified Mail with Return Receipt Requested. Allow 5 to 7 business days for the company to acknowledge and process your request.

Online contact options

Visit the Public Info Services website to locate the Contact Us form or support email address. Use the form to submit cancellation and refund requests, and allow 3 to 5 business days for a response. If a phone number is listed on the website, you may also call to confirm your cancellation in real time, though written confirmation is always preferable for documentation purposes.

Stopee recommends submitting your cancellation request through the website contact form today, then confirming receipt within 24 hours. If the company does not respond, escalate to your bank to dispute any pending charges. Your consumer rights are backed by federal law, and Stopee is committed to ensuring you regain control of your billing with confidence and clarity.