Manage BeenVerified

How to cancel BeenVerified and reclaim control of your data

What BeenVerified is and why people cancel

BeenVerified is a people-search and public-record aggregation service based in New York that compiles background information, reverse phone and email lookups, property records, and vehicle information into searchable reports. The service operates on a recurring subscription model, which means once you sign up, your card is charged automatically each month or quarter until you cancel. Many people discover BeenVerified after signing up for a trial offer and forget to cancel before the paid subscription kicks in, or they realize they don't need ongoing access to these search tools.

This guide from Stopee will walk you through exactly how to cancel your account, what refunds you may be entitled to, and how to avoid common mistakes that keep your subscription alive longer than intended.

Why cancellation matters

BeenVerified charges can range from $26.89 to $36.89 per month for a single-month membership, or $52.44 to $71.94 every three months for a quarterly plan. If you're not actively using the service, those charges add up quickly. Stopee has helped thousands of consumers reclaim money trapped in forgotten subscriptions, and BeenVerified cancellations are among the most common requests we see. The longer you wait to cancel, the more renewal charges appear on your statement.

Common reasons to cancel

You may decide to cancel BeenVerified for several reasons: you completed the background check you needed, the pricing feels too high relative to how often you use it, you're dissatisfied with accuracy or data completeness, or you simply want to reduce recurring monthly expenses. Some customers report frustration with how trial-to-paid conversion happens automatically without clear reminders. Others find that unexpected charges appear on their bank statements because they forgot about the subscription entirely. Whatever your reason, Stopee is here to help you understand your rights and execute the cancellation cleanly.

Subscription plans and pricing at BeenVerified

Understanding what you're paying for and what plan you're on is your first step toward cancellation.

Important: Pricing varies based on promotions, your location, and when you signed up. The figures above are commonly reported across independent reviews and consumer forums, but your actual charges may differ. Log into your BeenVerified account to see the exact price and renewal date for your subscription.

Your consumer rights and what you're entitled to

Federal law protects your right to cancel subscriptions and seek refunds under specific circumstances.

The federal trade commission's cooling-off rule

Under the Federal Trade Commission's Negative Option Rule, companies like BeenVerified must honor cancellation requests promptly. You have the explicit right to cancel a recurring subscription at any time, and the company must process your cancellation without forcing you to wait until your next renewal date. Additionally, if BeenVerified charged you without clear, affirmative consent (for example, if a trial automatically converted to paid billing), you may be entitled to a refund even if you don't cancel immediately.

State-level protections

Many states, including California, New York, and others, have enacted their own subscription laws that require companies to disclose pricing clearly before charging you and to make cancellation as easy as signup. If you signed up in any of these states, you have added protections that strengthen your negotiating position if BeenVerified resists a refund request.

When to escalate your claim

If BeenVerified refuses to cancel your account or issue a refund you believe you're owed, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Stopee recommends documenting all cancellation attempts, email confirmations, and billing statements before escalating. The FTC takes subscription disputes seriously, and a formal complaint often motivates companies to resolve the issue quickly.

How to cancel BeenVerified: step-by-step methods

You have several ways to cancel your BeenVerified subscription, and we'll walk you through each one so you can choose the fastest path.

Cancel online through your BeenVerified account

This is the cleanest and fastest method, and it gives you an email confirmation you can save as proof.

1. Go to beenverified.com in your web browser and log into your account with your email and password.
2. Scroll to the bottom of the page and click "Contact Us" in the footer.
3. Select "Cancel My Account" from the menu options that appear.
4. Follow the prompts to confirm your cancellation request. BeenVerified will ask you why you're cancelling and may offer a discount to keep you; decline if you're determined to leave.
5. Submit your cancellation request. You'll receive an email confirmation that lists your account number, cancellation date, and details about any refund eligibility.
6. Important: Save this confirmation email and take a screenshot of it. This is your proof of cancellation.

Pro tip: If the online cancellation option doesn't load or appears broken, refresh your browser or try clearing your cookies and logging in again. Some users report that the "Contact Us" link is difficult to find; it's typically at the very bottom of the page in light gray text.

Cancel by phone

If you prefer speaking to a human or want immediate confirmation, call BeenVerified's customer service team during business hours.

1. Call 1-866-885-6480 or 1-888-579-5910. Both numbers reach the same customer service department.
2. Have your account email, 9-digit account number (found in your account dashboard or billing statement), and current password ready.
3. Tell the representative you want to cancel your subscription effective immediately.
4. Ask them to:
   • Confirm the cancellation in writing via email to the address on your account.
   • Provide a specific date on which the cancellation takes effect.
   • Advise whether you're eligible for any refund based on your subscription terms and when you signed up.
5. After the call ends, send a follow-up email to the support address noting the date and time you called, the representative's name (if given), and what you discussed. This creates a written record.

Warning: Business hours vary; BeenVerified typically operates Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. If you call outside these hours, you may reach an automated system. Leave a voicemail with your account number and cancellation request, then follow up with an email as well to ensure your message is received and logged.

Cancel by email

If you can't reach customer service by phone or prefer written communication, email is your backup method.

1. Send an email to the support contact address listed in your account or billing statement. (If you can't find a dedicated support email, use the contact form at beenverified.com under "Contact Us" and select "Cancellation" as the reason.)
2. Include the following in your email:
   • Your full name as it appears on the account.
   • Your 9-digit account number.
   • The email address associated with your account.
   • A clear statement: "I request cancellation of my BeenVerified subscription effective immediately."
   • The date you sent the email and a request for written confirmation of your cancellation.
3. Send the email from the address registered to your account, as this helps customer service verify your identity quickly.
4. Check your email for a response within 24-48 hours. If you don't hear back, send a follow-up email referencing your original message.

Pro tip: Use Stopee's email template if you're unsure what to write. A formal, polite tone increases the likelihood of a swift response and documentation of your request.

What happens after you cancel

Once you've submitted your cancellation request, understand what to expect next so you're not surprised by additional charges.

Immediate effects of cancellation

When BeenVerified confirms your cancellation, your access to the service stops on the date specified in the confirmation. You can no longer run searches or download reports. However, your account information remains stored on BeenVerified's servers unless you request account deletion separately (which is different from cancellation).

Your next scheduled renewal charge will not post to your card. If you were on a monthly plan that renews on the 15th and you cancel on the 8th, you won't be charged again. If you were on a quarterly plan, your refund eligibility depends on when you cancel relative to your renewal date; see the refunds section below.

Verify the charge stops

Watch your credit card or bank statement for the next 30 days. You should see no new charges from BeenVerified after your cancellation date. If you do see a charge, this indicates a cancellation failure, and you need to escalate immediately. Screenshot the charge, gather your cancellation confirmation email, and contact your bank or credit card issuer to report unauthorized or recurring charges in violation of your cancellation request. Stopee recommends monitoring your account for at least two billing cycles to ensure the subscription is truly stopped.

Consider a data deletion request

Cancellation stops the charges and service access, but your personal information remains in BeenVerified's database. If you want BeenVerified to delete your account data entirely, you must submit a separate request under the California Consumer Privacy Act (if you're a California resident) or simply ask customer service to delete your account. This is optional but recommended for privacy-conscious users.

Refunds and billing disputes

Whether you're entitled to a refund depends on your cancellation timing, subscription plan, and BeenVerified's stated refund policy.

Full refund eligibility

You are most likely to receive a full refund if you cancel within 7-10 days of signing up, particularly if you're cancelling a trial subscription before it converts to paid billing. If you were charged for a trial without clear consent, or if you cancel before your first billing period is complete, BeenVerified is more likely to issue a refund. Always ask for a full refund in your cancellation request, even if the company hasn't explicitly promised one.

Partial refund disputes

If you've had the paid subscription for more than two weeks, BeenVerified may argue that you've received value and deny a refund. However, you can still negotiate, especially if you can show that you were misled about pricing or that the trial-to-paid conversion was unclear. Stopee has seen customers successfully dispute partial refunds by citing the Negative Option Rule and state subscription laws.

Credit card chargeback as a last resort

If BeenVerified refuses to refund you after a reasonable cancellation request, you have the right to dispute the charge with your credit card company. Contact your bank or card issuer and request a chargeback for "unauthorized recurring charges" or "merchant error." Provide your cancellation confirmation email and any other documentation showing you tried to cancel. Your bank will investigate and may reverse the charges in your favor within 30-60 days.

Warning: Do not use a chargeback as your first step. Exhaust direct communication with BeenVerified first, as chargebacks can harm your relationship with the company and potentially result in legal escalation if the charges were actually authorized. However, after a good-faith cancellation attempt, a chargeback is a legitimate consumer protection tool.

Common cancellation mistakes to avoid

We understand that cancelling a subscription can feel frustrating, especially if you're unsure whether your request went through.

Mistake 1: assuming your cancellation is complete without confirmation

The most frequent error consumers make is cancelling online and assuming the request was processed without waiting for or saving the confirmation email. If you don't see a confirmation, your cancellation may not have been submitted. Always wait for a confirmation message before considering yourself cancelled. If the page shows an error or spins indefinitely, stop, refresh, and try again. If it still fails, switch to the phone or email method immediately.

Mistake 2: cancelling during off-hours and forgetting to follow up

If you call customer service outside business hours and leave a voicemail, many customers forget to follow up with a written email. Days pass, no one calls back, and the next billing charge appears. Always send an email confirmation of your cancellation request within 24 hours of any phone call or online attempt. This creates a documented record and triggers a ticket in BeenVerified's system.

Mistake 3: confusing account deletion with subscription cancellation

Simply deleting the app or logging out of your account does not cancel your subscription. You must explicitly request cancellation through one of the official methods described above. The charges will continue until you formally cancel.

Mistake 4: not checking your billing statement after cancellation

Stopee has helped hundreds of customers who cancelled successfully but forgot to monitor their next bill. A mistake in the system, a delay in processing, or a misunderstanding between customer service teams can sometimes result in a final unwanted charge. Check your statement 30 days after your cancellation date. If a charge appears, immediately contact BeenVerified and request a refund. If they refuse, escalate to your bank or the FTC.

Cancellation checklist: ensure you're truly cancelled

Use this checklist after you've submitted your cancellation request to confirm that everything is in order.

BeenVerified contact information and company address

For official cancellation requests, disputes, or escalations, use the following contact details:

Mailing address: BeenVerified, Inc., 48 W 38th Street, 8th Floor, New York, New York 10018, United States

Phone: 1-866-885-6480 or 1-888-579-5910 (Monday-Friday, 9 a.m.-5 p.m. Eastern Time)

Online contact form: beenverified.com (footer "Contact Us" link)

If you're filing a complaint with the Federal Trade Commission, include BeenVerified's corporate address and phone number in your report. The FTC can investigate billing disputes and unresolved cancellation claims.

Take back control of your recurring charges today

Cancelling BeenVerified is straightforward when you follow the steps in this guide and keep documentation of your request. You have rights as a consumer, and companies like BeenVerified are legally required to honor timely cancellation requests without obstruction or delay. Whether you choose to cancel online, by phone, or by email, the key is to verify that your request was received and processed before your next billing date arrives.

Thousands of consumers have regained control of their subscription spending and reclaimed refunds they thought were lost using the strategies outlined here. Stopee has helped countless customers navigate cancellation disputes, and our mission is to empower you with the knowledge and confidence to cancel any subscription without confusion or worry. If you encounter resistance from BeenVerified or believe you're owed a refund after a good-faith cancellation attempt, escalate to your bank, your state's attorney general, or the Federal Trade Commission. Your money is your own, and you have the right to stop paying for services you no longer use.