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Cancel Beenverified: The Right Way
How to cancel beenverified in new zealand and protect your rights
What beenverified is and why new zealand users subscribe
Beenverified is a subscription-based people-search and background-check service that collects public records, contact details, and basic background information into searchable reports. You access it via their website or mobile apps, and you pay a recurring fee to search names, phone numbers, email addresses, and view consolidated public records. The service appeals to New Zealand users conducting due diligence on potential employees, rental applicants, or reconnecting with old contacts. However, many subscribers discover that the data is incomplete, outdated, or fails to deliver the value promised in marketing materials. That frustration is exactly why you might be here, and Stopee is here to guide you through cancelling safely and getting what you deserve.
How beenverified works
When you sign up, you choose a subscription plan with access to a set number of searches or unlimited lookups for a monthly fee. Beenverified charges you upfront and then automatically renews your subscription on your billing cycle unless you cancel. The service sends you email receipts and provides an account dashboard where you can view your subscription status. The catch: many users report that cancelling is deliberately obscured, and charges continue even after they believe they have cancelled.
Why cancellation matters in new zealand
Under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, you have the right to cancel a subscription-based service, especially if the service fails to match its description or if you were misled about trial periods. Beenverified's recurring billing model means charges can rack up quickly if cancellation goes wrong. The sooner you cancel correctly, the sooner you stop losing money and regain control of your account.
Your consumer rights when cancelling beenverified
New Zealand consumer law protects you when you cancel a subscription service, and Beenverified must comply with your rights.
Consumer guarantees act protections
Under the Consumer Guarantees Act 1993, services must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Beenverified's searches fail to return accurate results, contain outdated information, or do not match what the company advertised, you have grounds to request a refund. You do not need to accept repeated billing for a service that does not perform as promised. This is your legal shield, and you should invoke it confidently when contacting support.
Fair trading act remedies
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in commerce. If Beenverified marketed a free trial but auto-charged you without clear consent, or if the company made false claims about data accuracy or comprehensiveness, you can dispute the charges and demand a refund. Keep screenshots of the marketing materials you saw and the actual terms you agreed to; this evidence strengthens your position. Stopee recommends documenting everything from day one, because your written record is your most powerful tool in any dispute.
Your right to cancel
You have an unconditional right to cancel your subscription at any time. Beenverified cannot require you to stay subscribed or impose penalties for early termination, though they may offer refunds only within a limited window (typically seven days from sign-up). Even outside that window, if the service has not delivered or was misrepresented, you can escalate to the Commerce Commission or initiate a chargeback through your bank. Know your rights before you reach out to support; it shifts the conversation in your favour.
How to cancel beenverified: step-by-step for new zealand subscribers
Beenverified offers three cancellation routes depending on how you subscribed. Each method requires you to follow specific steps and collect proof.
Cancelling if you subscribed via apple app store
If you downloaded the Beenverified app from the Apple App Store and subscribed through it, Apple manages your billing, not Beenverified directly. You must cancel through Apple's own subscription settings.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen.
- Select Subscriptions.
- Find and tap Beenverified in the list.
- Tap Cancel Subscription and confirm.
- Screenshot the confirmation screen immediately.
- Check your email for a cancellation confirmation from Apple.
Pro tip: Apple cancellations take effect immediately, but your access continues until the end of your current billing cycle. Save the screenshot and the confirmation email; they prove cancellation if Beenverified or Apple disputes it later.
Warning: Do not simply delete the app. Deleting the app does not cancel your subscription; you must use the settings menu above.
Cancelling if you subscribed via google play store
Android users who subscribed through Google Play Store must cancel via Google's platform, not through Beenverified's website.
- Open the Google Play Store app on your Android device.
- Tap the Menu icon (three horizontal lines) in the top left.
- Select Subscriptions.
- Tap Beenverified.
- Select Cancel Subscription and follow the on-screen prompts.
- Take a screenshot of the cancellation confirmation.
- Watch for a confirmation email from Google.
Pro tip: Google Play Store cancellations are instant, but your service runs through the end of your billing period. Keep your screenshot and confirmation email for your records.
Warning: If you cancel on Google Play but the subscription continues to charge, contact Google Play support immediately with your screenshot. Do not wait or assume the cancellation worked.
Cancelling if you subscribed via the beenverified website
If you signed up directly on Beenverified's website with your payment card, you have multiple cancellation options. Stopee strongly recommends using at least two methods to ensure the cancellation sticks.
- Log into your Beenverified account on their website using your email and password.
- Navigate to Account Settings or Subscription Settings (usually located in the top menu or side panel).
- Look for a "Cancel My Account", "Manage Subscription", or "Billing" option.
- Click Cancel Subscription and follow the prompts to confirm.
- Screenshot the final confirmation message.
- Email support@beenverified.com immediately with your cancellation request, including your account email and membership ID.
- In the same email, paste a screenshot of your account settings showing cancellation or request a written confirmation of cancellation.
- Keep the email thread and any responses for your records.
Pro tip: Sending an email to support after cancelling online creates a paper trail. If charges continue, you can forward this email to your bank or escalate to the Commerce Commission as evidence that you tried to cancel.
Alternative contact methods for website subscribers:
- Live chat: Visit Beenverified's website and look for a chat widget (usually bottom right).
- Phone support: Call 1-888-579-5910 or 1-866-885-6480 (U.S. numbers; plan for any international charges).
- Email: support@beenverified.com with your full name, account email, and membership ID.
Warning: Beenverified is a U.S.-based company, so phone lines may not have New Zealand-specific hours. Email is your most reliable option for creating a documented record of your cancellation request.
What happens immediately after you cancel beenverified
Cancellation does not mean instant loss of access; you deserve to understand what happens next so you can plan accordingly.
Your access timeline
After you cancel, your access typically continues until the end of your current billing cycle. If you paid for a month and cancelled on day 15, you keep your account active and search credits through the end of that month. No further charges should occur after that date, assuming your cancellation processed successfully. This grace period lets you extract remaining value from your subscription without losing anything paid.
Automatic renewal and stopping hidden charges
Once you cancel, Beenverified's system should disable automatic renewal on your account. However, Stopee has heard from users who continued to see charges weeks or months after cancellation. This happens because the cancellation did not fully process or because Beenverified failed to update their billing system. Check your bank or credit card statement 5-7 days after cancellation to confirm that no new charge appears. If you do see a charge, gather proof and contact your bank immediately.
Account suspension and disputes
If you initiate a chargeback through your bank before contacting Beenverified to cancel or request a refund, your account may be suspended. Suspension makes refunds harder to negotiate and can flag your account as fraudulent in Beenverified's system. Always try direct communication with Beenverified first. If they refuse a legitimate refund, then escalate to your bank or the Commerce Commission.
Will you get a refund from beenverified
Refunds are possible but not guaranteed, and your chances depend on timing and how you approach the request.
Beenverified's refund policy explained
Beenverified does not offer automatic refunds. Instead, the company evaluates refund requests on a case-by-case basis. A seven-day window from the start of your subscription is the most common timeframe for approval, though refunds beyond that are possible if you have a strong reason (misleading marketing, service failure, breach of consumer guarantees). Many users report successfully obtaining refunds, especially if they cancel and request quickly. Your likelihood improves if you cite the Consumer Guarantees Act or Fair Trading Act in your request.
How to request a refund
- Gather your proof: your member ID (found in account settings), the email you used to sign up, your transaction date, the amount charged, and a screenshot of your bank statement or receipt.
- Draft an email to support@beenverified.com with a clear subject line: "Refund Request - [Your Name] - Member ID [ID]".
- Include your reason for the refund (service did not match description, inaccurate data, misleading trial offer, etc.).
- Attach screenshots of any misleading marketing, the actual service results, or terms and conditions you relied on.
- Cite the Consumer Guarantees Act 1993 if applicable: "The service failed to be of acceptable quality or fit for purpose as guaranteed under New Zealand law."
- Request a response within 10 business days.
- Send the email and keep a copy for your records.
Pro tip: Tone matters. Stay professional and factual. Phrases like "I relied on your marketing to sign up, and the service did not deliver" are more persuasive than anger or demands. Support staff respond better to reasoned requests backed by evidence.
Processing timeline and bank posting
Beenverified processes refunds quickly on their side, often within one to three business days. However, your bank or credit card issuer then takes up to ten business days to post the refund to your account. So even if Beenverified approves and processes your refund on day one, you might not see the money for ten days. Do not panic if the refund does not appear immediately. Track the timeline: note when Beenverified confirms the refund, then wait at least ten business days before contacting your bank if the money has not arrived.
What to do if beenverified denies your refund
If Beenverified refuses your refund, you have options. First, reply to their refusal email with additional evidence or a clearer explanation of why their service breached consumer guarantees. If they remain unmoved, escalate to the Commerce Commission (comcom.govt.nz) and lodge a formal complaint citing the Consumer Guarantees Act. You can also initiate a chargeback through your bank; your bank will investigate and often sides with consumers if you provide evidence of your cancellation attempt and Beenverified's refusal. Stopee recommends exhausting direct communication first, but do not let Beenverified's initial "no" be final.
Beenverified pricing and plan comparison
Understanding what you paid helps you justify a refund request and decide if cancellation is your best move.
| Plan type | Billing cycle | Typical cost (NZD) | Search limit | Best for |
|---|---|---|---|---|
| Basic | Monthly | $15-25 | Limited searches | One-off lookups |
| Standard | Monthly | $25-40 | Unlimited searches | Regular users |
| Annual | Yearly | $100-150 | Unlimited searches | Best value if you stay |
| Trial | One-off or 7 days | $0-5 | Limited | Testing the service |
| Family | Monthly | $40-60 | Multiple accounts | Shared household use |
Prices vary by region and promotional offers. New Zealand users often see inflated pricing compared to U.S. rates, which is another reason to cancel if value is not there. Annual subscriptions lock you in for longer, so they carry higher refund risk if the service disappoints.
Common mistakes when cancelling beenverified
Cancellation feels straightforward, but small errors derail your effort. Stopee has seen these mistakes cost users weeks of frustration and lost refund opportunities.
Deleting the app without cancelling the subscription
This is the biggest trap. Removing the Beenverified app from your phone does absolutely nothing to stop charges. The subscription remains active in Apple or Google's backend, and your card continues to be billed. You must formally cancel through your device settings (Apple or Google), not the app itself. Check your subscription settings once more after deleting the app to confirm cancellation is listed.
Cancelling online but forgetting to follow up
Many users cancel through the website and assume they are done. Charges then appear weeks later, and they realise the cancellation never took effect. Always send a follow-up email to support@beenverified.com with your cancellation confirmation screenshot. This creates a second record and alerts support to check if the system processed your request. One cancellation attempt is not enough; two methods (website plus email) are your safety net.
Not keeping proof of cancellation
Screenshots and confirmation emails are your only proof that you tried to cancel. Without them, Beenverified can claim they never received your request, and your bank will struggle to investigate a chargeback. The moment you cancel, take a screenshot. The moment you receive a confirmation email, save it. Store these files in a folder labeled "Beenverified Cancellation" so you can find them in seconds if needed.
Contacting your bank before beenverified
If you initiate a chargeback immediately without giving Beenverified a chance to cancel and refund, you risk account suspension and losing any goodwill for negotiation. Always contact Beenverified first, ask for cancellation and a refund, and give them five to seven business days to respond. Only if they refuse or ignore you should you escalate to your bank. This order protects you legally and maximises your chance of a successful refund.
Ignoring charges after cancellation
If you cancelled but still see a charge, act immediately. Do not wait a month hoping it resolves itself. Contact your bank within 30 days of the unwanted charge and explain that you cancelled Beenverified but were still billed. Provide your cancellation proof. Banks can reverse recent charges much more easily than old ones. The sooner you report, the sooner you recover your money.
Cancellation checklist for beenverified
Use this checklist to ensure you cancel correctly and protect yourself.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify how you subscribed (app store or website) | ☐ |
| 2 | Cancel through the correct platform (Apple/Google/Beenverified website) | ☐ |
| 3 | Screenshot the cancellation confirmation screen immediately | ☐ |
| 4 | Email support@beenverified.com with cancellation proof and request written confirmation | ☐ |
| 5 | Save all confirmation emails from Beenverified, Apple, or Google | ☐ |
| 6 | Check your bank statement 5-7 days after cancellation for unwanted charges | ☐ |
| 7 | If you see a charge, contact your bank immediately with your cancellation proof | ☐ |
Should you cancel beenverified or keep your subscription
Cancellation is right for you if the service has failed to deliver, but the choice depends on your situation.
Reasons to cancel
- The search results are inaccurate, outdated, or incomplete.
- Beenverified charged you without clear consent (surprise auto-renewal after a trial).
- You signed up based on misleading marketing and the service does not match the promise.
- You do not need the service anymore and want to stop the recurring charge.
- You can find better-value alternatives elsewhere.
Reasons you might keep your subscription
- You use it regularly and the results meet your needs.
- You benefit from unlimited searches and rely on the service for work or due diligence.
- You are within the seven-day refund window and want to test it more before deciding.
What to do with recurring charges after cancellation
If you cancelled but charges appear, act fast and follow this escalation path.
Step one: contact beenverified support
Email support@beenverified.com with a clear subject: "Recurring Charge After Cancellation - [Your Email and Member ID]". Attach your cancellation confirmation and your bank statement showing the unexpected charge. Ask for an explanation and an immediate refund. Give them five business days to respond.
Step two: contact your bank or credit card issuer
If Beenverified does not respond or refuses to refund, call your bank and request a dispute or chargeback for the unwanted charge. Provide your cancellation proof and bank statement. Your bank will investigate and often reverses the charge in your favour within 10-20 business days.
Step three: escalate to the commerce commission
If your bank refuses or takes too long, file a formal complaint with the Commerce Commission (comcom.govt.nz) under the Consumer Guarantees Act and Fair Trading Act. Include all correspondence with Beenverified and your bank, plus your cancellation proof. The Commission can order Beenverified to refund you and may investigate broader practices.
Cancellation addresses and contact details for beenverified
Beenverified is based in the United States and does not maintain a dedicated New Zealand postal address for cancellations. Your best contact methods are email and phone.
Primary contact information
- Email: support@beenverified.com (fastest and creates a paper trail).
- Phone: 1-888-579-5910 or 1-866-885-6480 (U.S. numbers; expect international dialling charges).
- Live chat: Available on Beenverified's website during U.S. business hours.
Why no new zealand postal address
Beenverified operates from the United States and does not accept postal cancellations from New Zealand. Email and phone are your only documented channels. Always use email to create a record; phone calls leave no proof unless you record them (check New Zealand recording laws first).
When you might need the commerce commission
If Beenverified ignores your cancellation request or refuses a refund that you believe is justified under New Zealand law, file a complaint with the Commerce Commission at comcom.govt.nz. Provide your email chain, cancellation proof, and the reason your request was denied. The Commission enforces consumer guarantees and fair trading laws on behalf of New Zealand consumers.
Conclusion: cancel beenverified with confidence
Cancelling Beenverified is straightforward if you follow the right steps and keep proof at every stage. Choose your cancellation method based on how you subscribed (app store or website), cancel through the correct platform, screenshot everything, and send a follow-up email to support. Within five to seven days, check your bank statement. If unexpected charges appear, contact your bank immediately with your cancellation proof. If Beenverified refuses a legitimate refund, invoke the Consumer Guarantees Act and escalate to the Commerce Commission. Stopee has helped thousands of consumers cancel subscriptions and recover their money by staying organised, documenting their efforts, and knowing their rights. You have the law on your side in New Zealand, and you deserve a refund if the service failed to deliver. Take action today, and do not let Beenverified continue to charge you for a service that no longer serves you.