Manage Reface AI

How to cancel reface AI and stop recurring charges

What is reface AI and why you might want to cancel

Reface AI is a mobile-first visual editor that uses artificial intelligence to swap faces in photos and videos, create AI avatars, and generate professional headshots. The app is operated by NEOCORTEXT, INC., and distributed through iOS and Android app stores. You download the app, test free features, and unlock premium tools through in-app subscriptions that renew automatically unless you stop them.

Most users download Reface AI to try a quick creative feature-face-swapping, avatar generation, or photo restyling-then discover that premium features require a paid subscription. The app offers weekly, monthly, and annual plans that charge your payment method on a recurring schedule. If you signed up for a trial, a free period, or a short-term plan, you need to cancel before the next billing cycle, or you will be charged automatically.

Why cancellation matters and why it's urgent

Reface AI operates on automatic renewal. Your subscription will not end on its own. If you do not actively cancel, the app will charge you again when your current plan expires. Consumer complaints consistently mention unexpected weekly charges, difficult-to-find cancellation options, and repeated billing after cancellation requests. At Stopee, we know that taking action now-before your next billing date-prevents unwanted charges and gives you documented proof of cancellation.

Your state and federal law protect you. Under the Restore Online Shoppers Confidence Act (ROSCA) and similar state laws, the company must make cancellation "simple and straightforward." If Reface AI made it hard for you to cancel or failed to honor a cancellation request, you have a right to dispute the charge with your payment provider or file a complaint with the Federal Trade Commission. Stopee empowers you with the exact steps, timing, and documentation you need to cancel with confidence.

Subscription plans and pricing at a glance

Reface AI offers multiple recurring subscription tiers, with prices varying by region and platform.

Important: Prices shown are examples and may differ in your app store, region, or currency. Check your app store listing or your most recent receipt to confirm what you were charged and what plan you hold. These figures help you recognize whether a charge is legitimate and what to expect going forward.

How to find your plan details and billing history

Before you cancel, locate proof of what you signed up for and what you have been charged. Open the app store you used (Apple App Store or Google Play Store) and navigate to your account or subscription settings. Look for a history of in-app purchases or subscription renewals linked to your payment method. Keep a screenshot or note of the plan name, price, renewal date, and the date you created or most recently renewed the subscription. This evidence is essential if you later need to dispute a charge.

Your consumer rights and what reface AI must do by law

The Federal Trade Commission, the Consumer Financial Protection Bureau, and state attorneys general enforce strict rules about automatic renewals and cancellation.

What the law requires

Under the Restore Online Shoppers Confidence Act (ROSCA) and the Dodd-Frank Act, Reface AI must provide a clear, simple, and low-friction way to cancel. The company cannot bury the cancellation option or require you to call a phone number, provide excessive personal information, or justify your decision. Cancellation must be available through the same medium you used to subscribe-if you signed up in the app, you should be able to cancel in the app. If you subscribed online, you should cancel online.

The company must also clearly disclose the terms of your trial or subscription before you are charged. If you agreed to a free trial that converts to a paid plan, Reface AI must tell you the exact conversion date, the price, and how to cancel before that date. If the company failed to do any of this, your cancellation claim is stronger and your refund request has legal weight.

What to do if reface AI refuses to cancel or refund

If you cancel through the official method and Reface AI charges you again, or if the company does not respond to your cancellation request within a reasonable time (typically 5 to 7 business days), you have escalation options. First, dispute the charge with your credit card issuer or payment platform (Apple, Google, PayPal, etc.). Your payment processor has a duty to investigate unauthorized or incorrectly billed charges. Second, file a complaint with your state's attorney general or the Federal Trade Commission at ReportFraud.ftc.gov. These agencies track patterns of abuse and can compel companies to change their practices or issue refunds. Stopee recommends filing a complaint even if you resolve the immediate charge, because your report protects other consumers.

How to cancel reface AI on iOS (Apple)

If you downloaded Reface AI from the Apple App Store, you manage your subscription through Apple's account settings, not the Reface AI app itself.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner (a circular image or the letter "A").
3. Select "Subscriptions" from the menu.
4. Find "Reface AI" in the list of active subscriptions. If you do not see it, the subscription may already be cancelled or inactive.
5. Tap "Reface AI" to open the subscription details.
6. Tap "Cancel subscription" or "Edit subscription," then choose "Cancel."
   • You may see a prompt asking why you are cancelling; this is optional, but answering helps the company understand user needs.
   • Apple will confirm the cancellation and show you the date your access ends (usually the end of your current billing period).
7. Take a screenshot of the cancellation confirmation page and save it with today's date.
8. Wait 1 to 2 days, then return to "Subscriptions" to verify that "Reface AI" no longer appears in your active list.

Pro tip: Apple typically allows you to cancel a subscription on any day of the billing cycle, and you retain access until the end of your paid period. You are not charged immediately after cancelling.

Warning: If you have auto-renew toggled on and you do not follow these steps, Apple will charge you automatically on your renewal date. Check your subscription settings at least 3 days before your next billing date.

Cancelling if your payment method is outdated or you no longer have access to apple ID

If your Apple ID is no longer accessible or you changed your payment method, contact Apple Support directly. Call 1-800-MY-APPLE or visit support.apple.com and explain that you cannot access your account to cancel a recurring subscription. Apple's support team can help you regain access or cancel the subscription on your behalf. Provide your email address and the approximate date the subscription began. Request a written confirmation of the cancellation.

How to cancel reface AI on android (Google play)

If you downloaded Reface AI from Google Play Store, you manage your subscription through your Google Play account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions."
4. Tap "Manage subscriptions."
5. Find "Reface AI" in the list. If it does not appear, your subscription is already inactive.
6. Tap "Reface AI" to view subscription details.
7. Tap "Cancel subscription."
   • Google Play may ask for feedback; this is optional.
   • You will receive a confirmation message stating your cancellation is effective immediately or at the end of your current billing period.
8. Take a screenshot of the cancellation confirmation and save it with today's date and time.
9. Return to "Manage subscriptions" after 24 hours to confirm "Reface AI" is no longer listed.

Pro tip: Google Play typically processes cancellations within 24 hours. You will retain access until your current billing period ends. Do not delete the app-deleting the app does not cancel the subscription.

Warning: If you do not cancel before your next billing cycle, Google Play will charge your payment method automatically. Set a calendar reminder 3 days before your renewal date.

How to cancel reface AI by postal mail or email

If you cannot cancel through the app store or if you did not receive a refund after cancelling, you can send a formal cancellation request directly to NEOCORTEXT, INC., the company that operates Reface AI.

Cancellation by postal mail

Sending a dated, signed letter creates an undeniable record that you requested cancellation on a specific day. This method is especially useful if the app store cancellation failed or if you are pursuing a refund.

1. Write a letter on plain paper or official letterhead that includes:
   • Your full name
   • Your email address associated with the Reface AI account
   • Your phone number
   • The date of the letter (at the top)
   • A clear statement: "I request immediate cancellation of my Reface AI subscription effective today. Please confirm this cancellation and stop all recurring charges to my account."
   • The date your subscription began (if you know it)
   • Any relevant order or transaction numbers from your receipt or app store account
2. Sign and date the letter by hand.
3. Print a copy for your records before sending.
4. Mail the letter via USPS Certified Mail with Return Receipt to:
   • NEOCORTEXT, INC.
   • 651 N. Broad St. Ste. 201
   • Middletown, DE 19709
   • New Castle County, USA
5. Pay for tracking (typically $8 to $12). The tracking number and Return Receipt prove delivery.
6. File the Return Receipt and delivery confirmation in a folder labeled "Reface AI Cancellation."
7. Wait 7 to 10 business days after delivery, then check your app store account to confirm the subscription is cancelled and that no new charges appear.

Pro tip: Certified mail with Return Receipt is the gold standard for evidence. It proves you sent the cancellation on a specific date and that the company received it. This document is powerful in a dispute with your payment provider or with the Federal Trade Commission.

Cancellation by email

Email leaves a digital trail and is faster than postal mail, though slightly less formal legally. Reface AI does not prominently advertise a cancellation email address on their website, but their terms of service reference a support or legal contact address.

1. Compose an email with the subject line: "Subscription Cancellation Request - Reface AI."
2. Include the same information as the postal letter:
   • Full name and email address for the account
   • Phone number
   • Clear request for immediate cancellation
   • Subscription start date and any transaction numbers
3. Send the email to the support or legal contact listed in Reface AI's terms of use or contact page (typically support@reface.ai or a contact form on reface.ai).
4. If you do not find a direct email, submit a support ticket through the app or website with the same cancellation message.
5. Do not delete the email from your sent folder. Take a screenshot of the sent email and the timestamp.
6. Wait for a response within 5 business days. If you do not hear back, assume the email was not received and use the postal mail method instead.

Warning: Email is convenient but less legally binding than certified mail if you end up disputing a charge. Use email as a first step, but follow up with postal mail if you do not receive a prompt response or if the company continues to charge you.

What happens after you cancel

Cancellation is not always immediate, and understanding the timeline reduces stress and prevents confusion.

Immediate after you cancel

When you cancel through the app store, you typically retain access to premium features until the end of your current billing period. For example, if you subscribed on the 15th of the month and cancel on the 20th, you can use premium features until the end of that month. You will not be charged again after your current period expires. If you cancel by mail or email, the company has no legal obligation to honor the cancellation until they receive and acknowledge it, so the timeline may be longer.

Your renewal date passes

After your current billing period ends, your access to premium features will revert to free features. The Reface AI app will remain on your device, but you can only use tools available to unpaid users. Check your payment method statements 3 to 5 days after your renewal date to confirm no new charge appears. If a charge does appear after you cancelled, document it immediately and prepare a dispute.

Monitor for unauthorized charges

Set a calendar reminder to review your credit card or payment app statement on the day after your expected final renewal date. Look for any charge from NEOCORTEXT, INC., Reface AI, or related entities. If you see a charge after your cancellation date, take a screenshot with the date and amount visible. This is evidence of a billing error or breach of cancellation.

How to request a refund from reface AI

Cancelling stops future charges, but refunds are separate and more difficult to secure.

When refunds are legally possible

You have a right to request a refund if the company failed to honor your cancellation request, if you were charged after cancelling, if the free trial was not clearly disclosed, or if you accidentally purchased a subscription. You do not have a right to a refund simply because you changed your mind, though companies sometimes offer goodwill refunds to retain customer relationships.

Requesting a refund from reface AI directly

1. Open the Reface AI app or visit the website.
2. Find the "Help," "Support," or "Contact Us" section.
3. Submit a support request or send an email with the subject line: "Refund Request - Unauthorized Charges."
4. Explain the reason clearly:
   • If you cancelled and were charged again: "I cancelled my subscription on [date] but was charged $X on [date]. I request a refund of $X to [payment method]."
   • If the trial was not clearly disclosed: "I was charged $X after a free trial without clear notice. I request a refund."
   • If it was a duplicate or accidental charge: "I was charged twice on [date] for the same subscription tier. I request a refund of $X."
5. Attach screenshots of your receipt, the cancellation confirmation from the app store, and your payment statement showing the disputed charge.
6. Wait 7 to 10 business days for a response. Reface AI may ask clarifying questions or request additional documentation.
7. If they deny your refund request, escalate immediately (see below).

Pro tip: Companies are more likely to issue refunds if you cite specific consumer protection laws. In your refund request, mention that your state law requires simple cancellation, or reference the Federal Trade Commission's guidance on negative option billing. This signals that you are informed and serious.

Requesting a refund through your payment provider

If Reface AI ignores your refund request or denies it unfairly, dispute the charge with your payment method provider.

1. Contact your credit card company, debit card issuer, PayPal, Google Pay, or Apple Pay-whoever processed the charge.
2. Explain the dispute:
   • "I cancelled my Reface AI subscription on [date] but was charged $X on [date]. I request a chargeback and reversal of this unauthorized charge."
   • Or: "I was charged for a free trial without clear notice of the conversion date and price. I request a refund."
3. Provide copies of:
   • Your receipt or app store purchase record
   • Screenshots of your cancellation confirmation (from the app store or Reface AI)
   • Your payment statement showing the disputed charge
   • Any correspondence with Reface AI (emails, support tickets)
4. Your payment provider will open a formal dispute and contact Reface AI for documentation. The typical timeline is 30 to 60 days.
5. You may receive a provisional credit while the dispute is investigated.

Pro tip: Payment providers are highly motivated to protect consumers and have strong leverage over merchants. If you have evidence of a failed cancellation or unauthorized charges, they will often reverse the charge in your favor.

Filing a complaint with the federal trade commission

If Reface AI refuses to refund you and your payment provider does not help, file a complaint with the Federal Trade Commission at ReportFraud.ftc.gov. You can also contact your state's attorney general. Provide a detailed account of your cancellation attempt, the dates, and the evidence. While the FTC does not resolve individual cases quickly, your complaint is recorded and contributes to enforcement actions against companies that violate consumer protection laws.

Common mistakes to avoid when cancelling reface AI

Cancellation should be straightforward, but a few missteps can undermine your effort and leave you vulnerable to unexpected charges.

Deleting the app without cancelling the subscription

This is the most costly mistake. Deleting the Reface AI app from your phone does not cancel your subscription. The billing continues in the background, and you will be charged on your renewal date. You must cancel through the app store (Apple or Google Play) before you delete the app, or simultaneously with deletion. After deletion, you can still log into the app store and cancel through subscription settings without reinstalling the app.

Cancelling through the app instead of the app store

Some users open the Reface AI app and look for a "Cancel" or "Unsubscribe" button within the app itself. Reface AI does not provide in-app cancellation controls. You cannot cancel from within the app. You must go through Apple App Store (iOS) or Google Play Store (Android) to cancel. If you only attempted in-app cancellation and did not follow through in the app store, your subscription is still active.

Assuming a free trial auto-cancels

Free trials do not expire on their own. The trial converts to a paid subscription automatically unless you cancel. Many users believe they cancelled when they only decided not to renew-these are different actions. Cancel a trial subscription through the app store at least 1 day before the trial ends to avoid an unexpected charge.

Ignoring the confirmation or cancellation deadline

After you tap "Cancel subscription" in the app store, Apple and Google provide a confirmation with a specific cancellation date (usually the end of your billing period). Some users misread this date and believe they are cancelled when they are not. Others ignore the confirmation entirely and do not verify that the subscription is actually off. Check the confirmation message carefully and verify cancellation within 24 to 48 hours by re-opening your subscriptions list.

Waiting until your renewal date has passed

If you cancel after your renewal date, the company has already charged you for the next cycle. You can request a refund, but the burden of proof and effort increases significantly. Aim to cancel at least 3 days before your renewal date. Set a phone reminder or calendar event to check your subscription status before your next billing cycle.

Trusting email support alone without a paper trail

Reface AI support may acknowledge an email and promise to cancel, but if the cancellation does not execute in the app store, you have limited evidence of your request. Always follow email cancellation requests with a confirmation check in the app store 1 to 2 days later. If the subscription is still active, send a follow-up email and consider using certified postal mail to create a stronger record.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and have proper documentation.

Reviews and what other users experienced

Consumer reviews of Reface AI reveal consistent themes about cancellation difficulty and unexpected charges.

Common complaints

Multiple reviewers report that they cancelled through the app store but were charged again on the renewal date. Others describe a hidden or confusing trial period that converted to a paid subscription without clear warning. A subset of users said they attempted to cancel in the app (where no cancellation option exists) and mistakenly believed they had succeeded. Several reviewers praised the creative features of the app but expressed frustration with the billing experience.

What worked for users who resolved issues

Users who successfully obtained refunds reported that they kept detailed records of the subscription purchase and the cancellation attempt. Some contacted their credit card issuer and filed a chargeback, which often succeeded because the company could not prove clear disclosure of the auto-renewal terms. A smaller group reported that emailing Reface AI support with a refund request, backed by app store screenshots, resulted in a partial or full refund after 7 to 10 days. The most consistent success factor was having dated, verifiable proof of the cancellation request.

Why cancelling is easier with clarity and timing

Cancellation confusion often stems from not knowing when and how to act. Stopee simplifies this with clear, actionable guidance. The most important steps are these: cancel at least 3 days before your renewal date, use the official app store method (not the app), screenshot your confirmation, and verify cancellation within 24 hours. If a charge appears after cancellation, dispute it with your payment provider and mention the Restore Online Shoppers Confidence Act (ROSCA), which requires simple cancellation mechanisms.

Contact information for reface AI

If you need to escalate a complaint or send a formal cancellation request by mail, use this address.

Mailing address for cancellation or complaint:

NEOCORTEXT, INC.
651 N. Broad St. Ste. 201
Middletown, DE 19709
New Castle County, USA

Send cancellation requests and refund complaints via USPS Certified Mail with Return Receipt to this address. This creates a legal record of your request and proof of delivery.

For immediate support, use the help or contact form within the Reface AI app or website. Email support at the address provided in the app's settings or the website's contact page.

Final steps to take control of your subscription

You have the right to cancel your subscription simply and clearly. Reface AI must honor that right under federal law. If the company does not, you have leverage through your payment provider and the Federal Trade Commission. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps: cancel through the app store, screenshot the confirmation, verify after 24 hours, monitor your statement, and dispute any unexpected charges. Take action today, document everything, and do not settle for unclear responses or repeated billing. Your subscription, your choice-and Stopee is here to make sure that choice is honored.