Manage Reface

How to cancel your reface subscription and stop recurring charges

Understanding reface and why you might want to cancel

Reface is an AI-powered mobile application that lets you create face swaps, generate avatars, and apply digital transformations to photos and videos. The app is owned and operated by NeoCortext, Inc., and it's available on iOS and Android through standard app stores. While Reface offers a free version with limited features, the service uses in-app purchases and recurring subscription plans to unlock premium tools, remove ads, and provide access to advanced creative libraries.

You subscribe to Reface through your device's app store (Apple App Store or Google Play Store), which means your billing is tied directly to your Apple ID or Google account. The company operates on a negative-option billing model, meaning your subscription renews automatically unless you actively cancel it. Understanding how Reface charges work is the first step toward taking control of your subscription, and Stopee is here to walk you through the entire process with clarity and confidence.

Common reasons users cancel reface

Many subscribers cancel Reface because they no longer use the creative tools, unexpected charges surprised them after a free trial period ended, or they found similar services with better pricing or features. Some users report that promotional rates converted to full subscription prices without adequate warning, leading them to reassess whether the service still delivers value. If you're considering cancellation, you're not alone, and Stopee encourages you to move forward with whatever decision serves your budget and needs best.

What happens to your account after cancellation

When you cancel your Reface subscription, your premium access ends at the conclusion of your current billing cycle. You'll lose access to advanced features, filters, and avatar-generation tools, though your account itself remains intact. If you ever want to resubscribe in the future, you can do so at any time through the app.

Reface pricing and subscription plans

Reface offers multiple subscription tiers to fit different budgets and usage levels, though pricing varies by region and platform. Below is a breakdown of typical US pricing as reported in app store listings:

Prices may fluctuate based on promotions, your location, and platform. Always confirm the exact amount in your app store before making a purchase. Stopee recommends taking a screenshot of your subscription details before you cancel, as this documentation proves invaluable if a dispute arises later.

How to cancel reface on iOS (Apple app store)

Canceling Reface on an iPhone or iPad requires you to manage your subscription through your Apple ID settings rather than within the Reface app itself. Here's the step-by-step process:

1. Open the Settings app on your iOS device and tap your name at the top of the screen.
   • This takes you to your Apple ID account page.
2. Tap Subscriptions.
   • You'll see a list of all active and expired subscriptions linked to your Apple ID.
3. Find and tap Reface in the subscriptions list.
   • If you have multiple subscriptions, scroll down to locate it.
4. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your reason for canceling (optional, but helpful feedback).
   • Select a reason from the dropdown menu if you wish.
5. Tap Confirm Cancellation when prompted.
   • Your subscription will end at the close of your current billing period; you retain access until then.
6. Take a screenshot of the confirmation page for your records.
   • Pro tip: Apple's confirmation screen displays the exact date your subscription ends. Save this image in case you need to dispute a charge later.

Warning: If you delete the Reface app without canceling through Settings, your subscription will continue to renew and charge your payment method. App deletion and subscription cancellation are separate actions on iOS.

How to cancel reface on android (Google play store)

Canceling Reface on an Android phone or tablet requires you to access your Google Play subscriptions from your device or through a web browser. Here's the process:

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Manage my subscriptions from the menu.
   • This shows all active subscriptions tied to your Google account.
3. Tap Reface in the list.
   • The subscription details page will open, showing your billing cycle and renewal date.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play will ask you to provide feedback on why you're canceling.
5. Select a reason (optional) and confirm your cancellation.
   • Your subscription ends at the end of your current billing period.
   • You'll receive a confirmation email from Google Play to the email address associated with your Google account.
6. Screenshot the confirmation and save the cancellation email.
   • Pro tip: Forward the confirmation email to your personal email account as a backup if you use a shared device.

Warning: On Android, uninstalling the app does not cancel your subscription. Your charges will continue until you explicitly cancel through Google Play settings or your payment method is declined.

How to contact reface directly for cancellation support

If you encounter technical issues canceling through your app store, or if you need to request a refund or dispute a charge, you can reach out to Reface's customer support team directly. According to Reface's Terms of Use, the company accepts cancellation requests via email.

1. Compose an email to hello@reface.ai with the subject line "Subscription Cancellation Request."
   • Include your full name and the email address or phone number associated with your Reface account.
   • State clearly that you wish to cancel your subscription and request confirmation of the cancellation date.
   • If you're requesting a refund, mention the reason and the date of the charge you dispute.
2. Send the email and wait for a response.
   • Response times vary, but Reface's support team typically replies within 3 to 7 business days.
   • Pro tip: Send the email during US business hours (Monday through Friday, 9 a.m. to 5 p.m. ET) for faster processing.
3. Keep a copy of your sent email and any response you receive.
   • These documents are critical evidence if you later file a dispute with your payment processor or a consumer protection agency.

If Reface does not respond within 10 business days or refuses to cancel your subscription, you have consumer protection options through your bank, credit card company, or state attorney general. Stopee empowers you with the knowledge to escalate your case if the company doesn't cooperate.

Understanding reface's refund policy and your legal rights

Reface's refund window is extremely narrow: the company only issues refunds for subscriptions within two calendar days of purchase. After that two-day window closes, charges are typically non-refundable under Reface's standard terms.

However, US federal law and state consumer protection statutes may entitle you to a refund or chargeback even after the two-day window, depending on the circumstances of your purchase:

• Negative-option billing compliance: The FTC's Negative Option Rule requires that companies obtain your informed, affirmative consent before charging you for recurring subscriptions. If Reface did not clearly disclose the renewal terms, the price, or how to cancel before you subscribed, you may have grounds for a chargeback or regulatory complaint.
• Unauthorized charges: If someone else used your account without permission, or if you were charged after you attempted to cancel, contact your bank or credit card company immediately to dispute the charge.
• Trial period misrepresentation: Many users report that free or discounted trial periods converted to full prices without adequate notice. If you weren't clearly informed of the conversion terms, you may qualify for a refund under FTC regulations.
• State consumer protection laws: Your state's consumer protection agency (typically the Attorney General's office) enforces laws against deceptive billing practices. If Reface's practices violated your state's consumer protection statute, you can file a complaint with your state's Attorney General.

Stopee recommends requesting a refund directly from Reface first by emailing hello@reface.ai. If the company denies your request or ignores it, escalate to your bank or credit card issuer for a chargeback claim, or file a complaint with your state's Attorney General office or the Federal Trade Commission (FTC) at reportfraud.ftc.gov.

Common mistakes people make when canceling reface

Canceling a subscription feels straightforward, but many users stumble at critical moments and end up continuing to pay for months after they thought they'd stopped. Here's what Stopee sees most often:

• Confusing app deletion with subscription cancellation: Deleting the Reface app from your phone does nothing to stop recurring charges. You must cancel through your app store settings, or charges will keep hitting your payment method.
• Canceling too late in the billing cycle: If you cancel after your renewal date has already processed, you'll be charged again. Always check your next billing date before you cancel, and time your cancellation accordingly.
• Not saving confirmation proof: If you don't screenshot or save your cancellation confirmation, and a dispute arises later, you'll have a hard time proving you cancelled. Always document every step.
• Assuming trial periods are free: Some users think promotional or trial rates mean the subscription is free. Always read the small print and check what price will apply after the trial ends. Stopee emphasizes: if you didn't explicitly agree to that higher price, you have grounds to dispute it.
• Giving up after one cancellation attempt: If your first cancellation email to Reface goes unanswered or is rejected, many users assume they're stuck. In reality, you can escalate to your payment processor or file a consumer complaint. Persistence pays off.
• Not monitoring charges after cancellation: Even after you cancel, check your next billing statement to confirm no charge appeared. If a charge does post after your cancellation date, contact your bank immediately.

What to do after you cancel reface

Canceling your subscription is just the first step. You deserve to know what comes next and how to protect yourself if something goes wrong.

Your access to Reface's premium features will end on your next billing date, not immediately. You'll keep full functionality until then. On that date, you'll drop back to the free version of the app with limited features. Download or save any content you created before the transition if you want to keep it.

Monitor your payment method for at least one more billing cycle after your cancellation date. Open your bank or credit card statement and confirm that no charge from Reface or NeoCortext, Inc. appears. If an unexpected charge does post, contact your bank within 60 days to file a dispute or chargeback claim. Your bank can reverse the charge if Reface billed you after your cancellation date.

Keep all cancellation confirmations, emails, and screenshots for at least one year. If a dispute arises or you file a complaint with the FTC or your state Attorney General, these documents prove you took action to cancel. Stopee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by simply maintaining clear, timestamped records of their cancellation requests.

Checklist for canceling reface

Use this checklist to ensure you cancel Reface correctly and protect yourself:

Contacting reface and escalation options

If you need to reach Reface directly or escalate a billing dispute, here's how to do it:

Email support (cancellation and refund requests):
Email: hello@reface.ai
Include your account email, subscription tier, and the reason for your request. Allow 5 to 10 business days for a response.

Mailing address (if email doesn't resolve your issue):
NeoCortext, Inc.
651 N. Broad Street, Suite 201
Middletown, Delaware 19709
United States

Send a certified letter requesting cancellation and requesting confirmation of the cancellation date. Keep proof of mailing for your records.

Escalation contacts if Reface doesn't respond:

• Your bank or credit card company: File a dispute or chargeback claim if charges continue after cancellation. Most financial institutions allow chargeback claims within 60 days of the unauthorized charge.
• Federal Trade Commission (FTC): File a complaint at reportfraud.ftc.gov if you believe Reface violated the Negative Option Rule or engaged in deceptive billing practices.
• Your state's Attorney General: Contact your state's consumer protection division if you believe Reface violated state consumer protection laws. Most state AGs accept complaints online or by phone.
• Apple App Store or Google Play Store support: If the charge came through your app store, you can request a refund directly from Apple or Google. Many app store refund requests are granted within 24 hours.

Stopee empowers you to know your rights and the channels available to you if a company fails to honor your cancellation request. You are not powerless, and escalation is a legitimate, effective tool.

Summary and next steps

Canceling Reface is straightforward when you follow the correct steps for your device: on iOS, go to Settings > [Your Name] > Subscriptions > Reface > Cancel Subscription. On Android, open Google Play Store > Profile > Manage my subscriptions > Reface > Cancel subscription. If you need additional assistance, email hello@reface.ai or mail a cancellation request to NeoCortext, Inc. at 651 N. Broad Street, Suite 201, Middletown, Delaware 19709.

Remember that Reface only refunds charges within two calendar days of purchase, but you may have broader rights under federal and state consumer protection laws if the company failed to clearly disclose renewal terms or did not honor your cancellation request. Monitor your payment method after you cancel, keep all confirmation documents, and escalate to your bank or the FTC if unauthorized charges continue.

Taking control of your subscriptions is an act of self-advocacy, and Stopee at stopee.com is here to support you every step of the way. Whether you're canceling Reface today or need help with any other subscription service, Stopee provides clear, actionable guidance and the consumer insights you need to protect your wallet and your rights. Start your cancellation now with confidence.