Manage Reface

How to cancel reface and reclaim control of your subscription

What reface is and why you might want to leave

Reface is an AI-powered mobile and web app that lets you create face-swap and face-morphing effects in photos and videos. The service offers a mix of free features alongside paid options: one-time purchase packs (like animation or morphing tools) and recurring subscriptions at weekly, monthly, or annual tiers.

If you signed up to experiment and found the app wasn't for you, or if your subscription is no longer worth the cost, cancelling is straightforward once you know where to look. Stopee is here to walk you through every step-whether you subscribed via iOS, Android, or the web.

When you should cancel reface

You might cancel because you've finished creating the content you wanted, you prefer another face-swap tool, or the subscription cost no longer justifies your usage. Whatever your reason, act quickly: Reface offers refunds only within two calendar days of purchase. After that window closes, your money is gone under their stated terms.

Why stopee helps you cancel confidently

Cancellation platforms like Stopee exist because tech companies often hide their cancellation options deliberately. You'll find Stopee's step-by-step guides, consumer law tips, and troubleshooting advice designed to get you out cleanly and on your terms. We've helped thousands of consumers cancel subscriptions-Reface included-without confusion or regret.

Understanding your consumer rights in new zealand

Your cancellation rights in Aotearoa are stronger than many app companies admit. The Consumer Guarantees Act 1993 and the Fair Trading Act 2015 protect you, even when cancelling a digital subscription.

What the law says about cancellation

Under New Zealand law, you have the right to cancel a subscription service within a reasonable timeframe if the service isn't of acceptable quality, isn't fit for purpose, or if the company hasn't been transparent about the terms. While Reface claims a strict two-day refund window, if the service is defective, broken, or misrepresented, you can escalate your cancellation request to the Commerce Commission or seek a chargeback through your bank.

Pro tip: Keep records of your subscription purchase, any support emails, and screenshots of your account. If Reface refuses a refund unfairly, these become your evidence.

When to invoke consumer protection

If Reface won't process your cancellation or refund after you've asked politely, contact the Commerce Commission (comcom.govt.nz). You can also dispute the charge with your bank or card issuer-they often reverse unauthorised renewals or charges outside the company's stated policy. Stopee recommends always trying the official cancellation channel first, but know your escalation options if the company ignores you.

How to cancel reface on each platform

Your cancellation method depends on where you bought your subscription: Apple App Store, Google Play Store, or Reface's own website. Each platform handles billing independently, so make sure you cancel on the correct one.

Cancel your iOS subscription via the app store

If you subscribed to Reface using your Apple ID on iPhone or iPad, you cancel directly in your device settings. Follow these steps:

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID profile picture at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap Reface in your active subscriptions list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm your cancellation when prompted.

Your subscription will remain active until the end of your current billing period. You'll lose access to premium features once that period expires, but any one-time packs you purchased stay with your account. Stopee recommends taking a screenshot of the cancellation confirmation for your records.

Cancel your android subscription via google play

Android users manage subscriptions through the Google Play Store app. This process is equally straightforward:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Go to Payments and subscriptions, then tap Subscriptions.
4. Select Reface from your active subscriptions.
5. Tap Cancel subscription.
6. Follow the on-screen prompts to confirm cancellation.

Like iOS, your access continues until the end of the paid period. Warning: Some Android users report that Google Play shows a cancel button but the subscription renews anyway. If this happens to you, contact Google Play Support immediately with your order ID-they can force-cancel a stuck subscription and issue a refund if warranted.

Cancel your web subscription directly with reface

If you subscribed through Reface's website rather than an app store, the company handles your billing directly. You'll need to contact them by email:

1. Go to your Reface account on the web (reface.ai).
2. Log in with your credentials.
3. Look for account or billing settings (if a self-serve cancellation button exists, use it).
4. If no self-serve option appears, draft an email to hello@reface.ai with the subject line "Cancellation Request".
5. In your email, include:
   • Your full name
   • The email address associated with your Reface account
   • Your subscription tier (weekly, monthly, or annual)
   • A clear statement: "I request cancellation of my Reface subscription effective immediately."
6. Send the email and wait for Reface's confirmation reply (usually within 24-48 hours).

Pro tip: Reface's support team sometimes takes 2-3 business days to respond. If you don't hear back within 5 days, or if they claim your cancellation request was lost, resend your email and reference your original message. Stopee advises sending cancellation requests via email specifically so you have written proof.

What happens after you cancel reface

Cancelling your subscription doesn't delete your account or data unless you specifically request it. Understanding what you lose and what you keep prevents unwelcome surprises.

Your access after cancellation

Once you cancel, you retain full access to all features and tools until your current billing period ends. On the day your subscription expires, the premium features lock again. Any one-time packs or effects you purchased individually-rather than as part of a subscription-remain in your account permanently and continue to work.

If you want to preserve your creations before losing access, download or export any videos or photos you've made with Reface while you still have premium access.

Stopping future charges

Cancelling immediately stops all future automatic renewals. You won't be charged again unless you deliberately resubscribe. Confirm this by checking your App Store (iOS), Google Play (Android), or email confirmation from Reface (web). If you see another charge appear after cancellation, escalate to Stopee's guidance or contact your bank for a chargeback-that's a billing error on their part.

Deleting your account and data

Cancelling your subscription does not delete your Reface account or any user data (profile, creations, activity history). If you want Reface to permanently delete your account and associated data, you must request this separately by emailing hello@reface.ai with a clear data deletion request. Under New Zealand privacy law (Privacy Act 2020), they should process this within 20 working days.

Refunds: what reface promises and what the law protects

Reface's refund policy is restrictive, but consumer law in New Zealand gives you additional leverage if the company acts unfairly.

Reface's stated refund policy

According to Reface's Terms, you can request a full refund only if you cancel within two calendar days of your initial purchase. After that 48-hour window closes, the company treats all purchases as final and non-refundable. This applies to subscriptions, one-time packs, and any in-app purchases.

Refunds via apple, google, and the web

Where you bought the subscription determines where you request the refund:

How to request a refund

Act fast if you want your money back. Within 48 hours of purchase, follow these steps:

1. Apple users: Visit reportaproblem.apple.com, sign in with your Apple ID, find your Reface purchase, and select "Request a Refund". Choose your reason (e.g., "Accidental purchase" or "App doesn't work as described") and submit. Apple usually responds within 24 hours.
2. Google Play users: Open Google Play Store, tap your profile icon, go to Payments and subscriptions → Subscriptions, find Reface, and tap the menu button (three dots). Select "Report a problem" and explain your issue. Google Play processes refund requests within 24-48 hours.
3. Web users: Email hello@reface.ai immediately with your account email, order confirmation number, and a brief reason for the refund request. Keep a copy of this email. Stopee recommends being honest and direct: "I purchased a subscription on [date] and would like a refund within the 2-day window."

Warning: Don't wait until day 3 and expect sympathy. Reface enforces the 48-hour rule strictly. However, if the app was broken, didn't function as advertised, or you were charged twice by mistake, you have legal grounds to dispute the charge with your bank even after two days.

Reface pricing and subscription plans

Knowing what you're paying helps you decide whether cancellation is the right move. Below are the typical New Zealand pricing tiers:

Prices vary slightly depending on current promotions and app store currency conversion. Stopee advises checking your subscription tier in your account settings before you cancel-you may find you're on a pricier plan than you thought.

Common mistakes when cancelling reface

We understand the frustration: you want out, but cancellation can feel unnecessarily complicated. Here are the pitfalls that trip up most users.

Uninstalling the app without cancelling the subscription

Deleting the Reface app from your phone does not cancel your subscription. Your auto-renewal will continue, and you'll keep getting charged every week, month, or year until you formally cancel through your app store or email. Always cancel first, then uninstall.

Cancelling on the wrong platform

If you subscribed on iOS but try to cancel on Android, nothing happens. Your subscription renews through Apple. Conversely, cancelling an App Store subscription won't affect a web subscription. Check your original purchase receipt or account settings to confirm which platform handles your billing, then cancel on that exact platform.

Missing the refund window

Two days passes faster than you think. If you change your mind about Reface, request a refund immediately-don't wait until day 3. Once the 48-hour window closes, the company refuses refunds under their policy. Stopee recommends setting a phone reminder if you buy any subscription.

Ignoring the confirmation email

After you cancel, you should receive a confirmation message from Apple, Google Play, or Reface. Save this email. If your subscription renews anyway, you'll need proof that you cancelled. A missing confirmation email might mean your cancellation didn't go through-try again or contact support.

Keep or cancel? a side-by-side comparison

Still on the fence? This table helps you decide whether to stay or go:

Cancellation address for postal requests

If you prefer to cancel by post rather than email or app store, Reface Limited is registered in New Zealand at the following address. Most cancellations are faster via email or the app store, but a registered letter creates a dated record:

Reface Limited
[Note: Check current Companies Office records or Reface's official website for the current postal address, as company addresses change. Stopee recommends email as the faster and safer route.]

When sending a postal cancellation, include your full name, account email, subscription plan, and a clear request to cancel and process any eligible refund. Keep a copy for yourself.

Next steps: how stopee helps you stay in control

Cancelling Reface is straightforward once you know the steps. You've now learned exactly how to cancel on your platform, what to expect afterwards, your refund rights, and what consumer protections New Zealand law gives you. Stopee has helped thousands of consumers cancel Reface and similar subscriptions without stress or hidden charges.

If you encounter any problems-a subscription that won't cancel, a refund that's been refused, or charges appearing after you've cancelled-Stopee's community and resources are here. Visit stopee.com to find step-by-step guides for thousands of services, escalation advice, and consumer law tips tailored to Aotearoa.

You deserve full control over your money and your subscriptions. Cancel confidently, and take back what's yours.