Manage Reface

How to cancel reface and recover your money: the australian consumer's guide

What reface is and why you might want to cancel

Reface is an AI-powered face-swap and video editing app that lets you create face-swap videos and deepfakes with a mobile interface. The service offers a free tier with basic features, but charges you for premium access including watermark removal, faster rendering and ad-free use. You can buy a one-time subscription, pay monthly, commit to an annual plan, or purchase lifetime access-though billing varies depending on whether you buy through an app marketplace or directly from the developer.

If you've signed up for a paid plan and now want out, you're not alone. Many Australian users report unexpected recurring charges, frustration with refund requests and confusion about where to find their active subscriptions. At Stopee, we've helped thousands of consumers navigate exactly this scenario, and we know the cancellation process for Reface can feel opaque. This guide walks you through every step, your consumer rights, and how to protect yourself if things go wrong.

Common reasons australians cancel reface

You might cancel because you only needed the app for a one-off project and don't want monthly charges. Or you may have upgraded to premium, used it once, and realised the quality doesn't justify the subscription cost. Some users cancel because they didn't realise they were enrolled in a trial that auto-converts to paid billing. Others dispute unexpected charges that arrived without clear notification. Whatever your reason, Stopee exists to make the cancellation process faster and less stressful.

Why cancellation timing matters

Reface's terms state that refunds are only available within two calendar days of your purchase. After that window closes, the company treats all purchases as final and non-refundable-unless you have grounds under Australian Consumer Law. Cancellations take effect at the end of your current billing period, not immediately, so you won't get a pro-rata refund for unused days. This is why acting quickly matters.

Your consumer rights under australian law

Australian Consumer Law protects you when you buy digital services, including subscriptions like Reface. You have the right to a refund, replacement or compensation if goods or services are not as described, are faulty, or fail to meet consumer guarantees.

Australian consumer law guarantees for digital products

Under the Competition and Consumer Act 2010 (Cth), every service must be supplied with due care and skill, within a reasonable time, and for a reasonable price. If Reface fails to deliver the quality you were promised-for example, if face-swaps produce blurry output or the app crashes-you can ask for your money back. The onus is on Reface to prove the service was fit for purpose, not on you to prove it wasn't.

You also have the right to cancel a subscription service within a reasonable time if you change your mind, even if Reface's own terms say otherwise. The ACCC (Australian Competition and Consumer Commission) considers 14 days a reasonable cancellation window for digital subscriptions, though the law does not set a fixed deadline. If Reface refuses a refund within that window without a valid reason, you can escalate to your payment provider or lodge a complaint with the ACCC.

How to use these rights if reface refuses to refund

If you contact Reface and ask to cancel within 14 days of purchase, and they refuse, document the refusal in writing. Take screenshots of all emails and keep records of your payment confirmation. Then contact the ACCC at accc.gov.au or call 1300 302 502. You can also contact your bank or payment provider and lodge a dispute or chargeback claim-your card issuer can often recover the money on your behalf. Stopee recommends you try direct cancellation first, then escalate to your provider if the company doesn't co-operate.

Pricing and billing overview

Reface offers multiple payment tiers, and costs vary depending on your device, the app store you use, and whether you pay the developer directly or through a marketplace.

Reface subscription tiers in australia

Why reface pricing is confusing

Reface processes payments through multiple channels-the Apple App Store, Google Play, and its own direct billing system. Each route applies different exchange rates, local taxes and processing fees. What you pay on iOS may differ from Android, and pricing in AUD can vary based on your location and payment method. Stopee always recommends checking your receipt to confirm the exact amount billed, because app-store pricing can shift without notice.

How to cancel reface in australia

Cancellation method depends on whether you bought through an app marketplace or directly from Reface. In all cases, you must use email or the app itself-there is no postal cancellation option, and phone support is not listed.

Cancelling if you subscribed through the app marketplace

If you bought your subscription on Apple App Store or Google Play, your payment is managed by the app store, not directly by Reface. You can cancel straight from your device settings without emailing the developer.

1. Open your device settings.
   • iPhone/iPad: Go to Settings > [Your name] > Subscriptions, find Reface, and tap Cancel Subscription.
   • Android: Open Google Play > Account > Subscriptions, find Reface, tap Manage, and select Cancel subscription.
2. Confirm your cancellation. The app store will ask if you want to cancel and why. Select your reason and confirm.
3. Take a screenshot of the cancellation confirmation screen. Save this as proof.
4. Your subscription will remain active until the end of your current billing cycle. After that, you will not be charged again.
5. If you had a free trial that converted to paid billing and you want a refund, request one directly from the app store by going to your purchase history, tapping the transaction, and selecting Report a Problem. Explain you cancelled within the free-trial window.

Pro tip: App-store cancellations are usually instant, but check your email within 24 hours for a confirmation receipt. If you don't see one, log back into your subscription settings to verify cancellation went through.

Cancelling if you paid reface directly

If your receipt shows a charge from "Reface" or "hello@reface.ai" rather than Apple or Google, you subscribed through the developer's direct billing system. You must email them to cancel.

1. Send an email to hello@reface.ai with the subject line "Cancel my Reface subscription".
2. Include the following information:
   • Your full name as it appears on your account.
   • The email address linked to your Reface account.
   • Your order or transaction ID (from your receipt or payment confirmation).
   • A clear statement: "I request cancellation of my Reface subscription effective immediately" (or "at the end of the current billing period" if you prefer).
3. Send the email from the same email address registered to your Reface account. This proves identity and speeds up the cancellation.
4. Wait for a response. Reface should confirm cancellation within 3-5 business days. Warning: If you don't hear back within a week, send a follow-up email and copy your payment provider's support email address to show you're escalating.
5. Once confirmed, stop using paid features. Your access will expire at the end of your billing period (or immediately if you requested immediate cancellation).
6. Keep the cancellation confirmation email forever. You'll need it if you dispute a future charge.

Pro tip: Stopee recommends sending your cancellation email as "read receipt requested" so you can confirm Reface received it. If the developer claims they never got your cancellation email, you have proof.

Cancelling a free trial before it converts to paid

If you're still in a trial period, act fast-trials typically auto-convert to paid subscriptions within 48 hours to 7 days before expiry. Cancel before that window.

1. Check your app-store receipt or confirmation email to confirm your trial end date.
2. If you subscribed via the app store, cancel through your device settings now (see steps above).
3. If you subscribed directly with Reface, email hello@reface.ai immediately stating "Cancel my trial before it converts to paid billing".
4. Request a refund for any charges that appeared. Under Australian Consumer Law, trial auto-conversions without explicit consent are often deemed misleading, and you have grounds to dispute them.

What happens after you cancel

Cancellation doesn't feel instant, and that can be unsettling-but here's what you should expect and how to handle it.

Your access and billing timeline

Once you cancel, Reface stops the subscription renewal, but you retain full access to paid features until your current billing period ends. For example, if you pay monthly and cancel on day 5, you can still use premium features for 25 more days before your access drops to the free tier. You will not be charged again after that date.

If you cancel a lifetime or one-time purchase, access depends on the product's terms. Stopee recommends you re-read your original receipt to confirm what "lifetime" means in your contract-some developers define it as "for as long as the company operates the service," while others mean true permanent access.

Checking your subscription status after cancellation

Don't assume cancellation worked just because you clicked a button. Verify it.

1. On iPhone/iPad: Go to Settings > [Your name] > Subscriptions. If Reface no longer appears, cancellation is confirmed. If it still shows, tap it to confirm the status says "Expires [date]" (not "Renews").
2. On Android: Open Google Play > Account > Subscriptions. Reface should no longer appear, or the status should show "Cancelled".
3. If you emailed Reface directly: Check your email for a confirmation reply. If you don't have one after 5 business days, send a follow-up asking for written confirmation of the cancellation date.
4. Monitor your bank statements for the next 60 days. If a charge appears after your cancellation date, you have proof to dispute it.

Pro tip: Set a phone reminder for the day after your billing period ends. Check your statement to confirm no new charge appeared. This takes 30 seconds and protects you completely.

Refunds and the two-day rule

Reface's refund policy is strict: you can get your money back only if you cancel within two calendar days of purchase. After that, the company considers the sale final.

When you qualify for a refund

You are eligible for a full refund if you meet one of these conditions:

• You cancelled within 2 calendar days of your first purchase.
• Your subscription auto-converted from a free trial without your explicit written consent (this violates Australian Consumer Law).
• The service is faulty or does not match the description you were given (you can claim this under consumer guarantees).
• You used the free tier exclusively and were incorrectly charged.

How to request a refund

If you believe you qualify, act quickly. Send an email to hello@reface.ai with the subject "Refund request for Reface subscription" and include:

• Your order ID and the date of purchase.
• The reason for the refund (e.g., "Within 2-day refund window" or "Trial auto-converted without consent").
• Your payment method (card ending in XXXX, PayPal account email, etc.).
• A copy of your receipt and any evidence supporting your claim.

Reface should respond within 5-10 business days. If they refuse and you believe the refusal breaches Australian Consumer Law, escalate to your bank or payment provider to lodge a chargeback claim. Stopee has seen banks overturn Reface refund denials when consumers present evidence of non-compliance with consumer guarantees.

If the refund doesn't arrive

Refunds typically process within 7-14 business days to your original payment method. If you don't see the money after 14 days, contact your bank-the delay may be on their end. Ask the bank to trace the refund. Keep Reface's refund confirmation email; if the company claims they never issued the refund, you have proof they did.

Common mistakes to avoid when cancelling reface

Cancelling should be straightforward, but small errors can leave you stuck with charges or unable to prove you tried. Here's what we see Australians get wrong.

Mistake one: only uninstalling the app

Deleting the Reface app does not cancel your subscription. The app is just software; your billing agreement remains active in the background. You will still be charged even if the app isn't on your phone. Always cancel through your device settings or by emailing the developer first, then uninstall if you wish.

Mistake two: missing the two-day refund window

If you want a refund, you have exactly 48 hours from purchase. Waiting until day 3 locks you out unless you have another reason (like a service fault or unlawful auto-conversion). Set a calendar reminder on the day you subscribe so you don't miss this window.

Mistake three: not keeping proof

Screenshots of cancellation confirmations, confirmation emails, and your device settings are your evidence trail. If Reface charges you after you cancelled and denies receiving your cancellation request, these screenshots prove otherwise. Stopee recommends saving them in a folder on your phone or computer.

Mistake four: cancelling through the wrong channel

If you subscribed via Apple App Store, don't email Reface asking to cancel-cancel through the app store. If you paid Reface directly, don't try to cancel through the app store. Using the wrong channel causes delays and gives the company an excuse to say your cancellation "never reached" them.

Mistake five: not checking if a trial is about to auto-convert

Free trials for apps auto-convert to paid subscriptions silently. Check your email for the trial start date and work backward to figure out when it ends. If the end date is within 7 days, cancel today. You cannot reverse an auto-conversion later and claim the refund-you have to ask within the 2-day window.

When to escalate and get help

Most Reface cancellations go smoothly, but if the company refuses to co-operate, you have leverage under Australian law.

Step one: contact reface in writing

Send one final email to hello@reface.ai restating your cancellation request. Use formal language: "I request immediate cancellation of my Reface subscription [account email / order ID]. If cancellation is not confirmed within 5 business days, I will lodge a dispute with my bank and report this conduct to the ACCC."

Step two: contact your bank or payment provider

If Reface ignores you, contact your bank's disputes team. Tell them you tried to cancel a subscription, Reface refused, and you want to dispute the charge. Your bank can file a chargeback on your behalf. Keep all evidence-emails, screenshots, receipts-and provide it to the bank.

Step three: lodge a complaint with the ACCC

If the bank doesn't resolve it, contact the ACCC at accc.gov.au or call 1300 302 502. Describe the conduct clearly: when you tried to cancel, what Reface said (or didn't say), and how much money is at stake. The ACCC investigates complaints about misleading billing and subscription traps, and a pattern of complaints can trigger an investigation into Reface's practices.

Pro tip: The ACCC also runs a public complaints register. Even if they don't resolve your individual case, your complaint contributes to evidence the agency uses to prosecute companies for systemic breaches of consumer law.

Stopee's cancellation checklist for reface

Before you cancel, print or screenshot this checklist to stay organised.

What users say about reface and cancellations

Public reviews and consumer forums paint a mixed picture. Many users praise the app's AI quality and ease of use, but refund and cancellation complaints cluster on consumer-review sites and Reddit. Common themes include surprise charges after trials, difficulty contacting support, and refund denials without explanation. A pattern of complaints about subscriptions auto-converting from trials without clear disclosure led to Reface being flagged by consumer advocates in multiple countries.

Stopee notes that complaints often stem from billing confusion rather than the app itself. Users don't realise they've opted into a trial with auto-conversion, or they can't locate their subscription in the app store because it's listed under a different name or marketplace. The good news: once you know exactly where your subscription is and how to cancel it, the process usually takes fewer than 5 minutes.

Summary: take control of your reface subscription today

Cancelling Reface doesn't have to be a fight. You have clear legal rights under Australian Consumer Law, a straightforward cancellation process (once you know which channel to use), and escalation options if the company refuses to co-operate. The key is acting fast-especially if you want a refund, since the two-day window is hard and real.

Start by confirming whether you subscribed through an app store or directly with Reface, then cancel through the matching channel. Keep your proof, monitor your bank statement, and escalate to your bank or the ACCC if charges continue after cancellation. Stopee has helped thousands of consumers cancel subscriptions exactly like this, and we've seen banks and the ACCC overturn refund denials when consumers present clear evidence of their cancellation attempts.

You deserve transparent billing and control over your subscriptions. If Reface makes that difficult, the ACCC and your bank are on your side. Don't accept a refusal-escalate, document everything, and let the system work for you. Stopee is here to guide you through every step, and your success is our mission.

Contact information

Reface developer email: hello@reface.ai

ACCC complaints line: 1300 302 502 or accc.gov.au

For more cancellation guides and consumer advice: Visit Stopee (stopee.com) to learn how to cancel hundreds of other subscriptions, understand your rights, and recover money owed to you under Australian law.