Manage Reface

How to cancel reface and understand your AI face-swap app rights in canada

What is reface and why you might want to cancel

Reface is an artificial intelligence-powered app that lets you swap or animate faces in photos and videos. You can download it on iOS, Android, or use it directly from the web. The service offers free features, limited-time trials, weekly or monthly subscriptions (ranging from CAD $2.99 to $15.99), annual plans at CAD $30.99, and one-time purchases for specific effects like face replacement or animation.

Many Canadian users subscribe expecting occasional use or sign up for a free trial that automatically converts to a paid subscription. If you find yourself paying for features you no longer need, or if the app isn't delivering what you expected, Stopee is here to guide you through a clean cancellation process that protects your rights.

Why cancel reface

You might cancel Reface for several practical reasons. The subscription may renew automatically when you forget about a trial period. You could discover that the free tier covers your actual needs, making the premium version unnecessary. Some users find the effects repetitive or discover competing apps with better results. Others simply want to reduce their monthly digital expenses. Whatever your reason, cancelling promptly prevents unwanted charges and gives you control over your spending.

When cancellation makes sense

If you subscribed on impulse during a free trial, cancelling within two calendar days gives you the strongest refund position under Reface's own policy. If you're beyond that window and subscribed through Apple or Google, you still have leverage through their refund systems. Stopee recommends assessing your usage: if you haven't opened Reface in two weeks, cancellation is probably the right move.

Your cancellation methods and platform options

Reface is distributed across three platforms, and each has its own cancellation process and refund rules.

Cancel reface on iOS through apple's app store

If you subscribed through your iPhone or iPad, Apple handles the billing relationship, not Reface directly. This means you cancel through Settings, not through the app itself.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Reface.
5. Choose Cancel Subscription.
6. Confirm your cancellation request.

Pro tip: Your subscription remains active until the end of the current billing period. You won't lose access mid-cycle, so cancel anytime without rushing.

If you want to request a refund within 48 hours of purchase, visit Apple's Report a Problem page at reportaproblem.apple.com. Log in with your Apple ID, find your Reface transaction, and select "I would like a refund for this purchase." Apple reviews your request, though approval isn't guaranteed. Stopee notes that Apple is generally flexible with first-time requests and charges made during trial periods.

Cancel reface on android through google play

Android users who subscribed through Google Play must cancel through the Google Play Store app, not within Reface itself.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Reface.
6. Select Cancel subscription and confirm.

Pro tip: Like Apple, your access continues through the end of your current billing cycle. You can cancel immediately after your billing date to avoid the next charge.

To request a refund, visit Google Play's help centre at support.google.com/googleplay/answer/2479637. You can submit a refund request within a limited window (typically 48 hours). Google Play reviews refund requests on a case-by-case basis, and approvals for trial subscriptions or accidental charges are common. Stopee encourages you to be honest in your reason: "I didn't intend to be charged" carries more weight than vague complaints.

Cancel reface via web or direct subscription

If you signed up directly through Reface's website, you'll cancel by contacting their support team via email.

1. Open your email client or webmail.
2. Compose a new message to hello@reface.ai.
3. Include your account email address and the subscription plan you want to cancel.
4. Write a clear subject line, for example: "Cancellation Request for Reface Account."
5. Send the email and keep a copy for your records.

Warning: Reface states that direct cancellations take effect at the end of your current billing period and do not include pro-rated refunds. This means if you cancel mid-cycle, you lose access to the remaining days without compensation. Send your cancellation email right after your billing date to minimize wasted time.

If you prefer a formal paper trail, you can send a registered letter (raccomandata A/R in Italian postal terminology, or registered mail with return receipt in Canada) to Reface's corporate office:

NeoCortext, Inc.
651 N. Broad Street, Suite 201
Middletown, Delaware 19709
United States

Include your full account email, subscription details, and the date you want cancellation to take effect. Registered mail creates an official record that Stopee recommends for any serious disputes about charges.

Reface pricing plans and subscription options

Understanding Reface's pricing structure helps you decide whether the service is worth keeping or worth cancelling.

Notice that weekly plans cost significantly more per month than monthly subscriptions. If you're on a weekly plan at $8.99, you're paying roughly CAD $36 per month, compared to just $8.49 for the standard monthly plan. This is a common dark pattern: Stopee recommends reviewing which plan you're actually on, because many users accidentally subscribe to weekly when they intended monthly.

What happens after you cancel reface

Cancellation doesn't delete your account or content immediately.

Your access and content after cancellation

Once you cancel, your subscription becomes inactive at the end of your current billing period. You retain access to your account and any content you created while subscribed, subject to Reface's privacy and data retention policies. You simply won't be charged again, and premium features will be unavailable after the active period ends.

If you want your account data exported or permanently deleted, contact Reface support at hello@reface.ai and reference their privacy policy for specific procedures. Stopee advises downloading or saving any projects you care about before the billing period expires, just in case the app restricts access after cancellation.

How long cancellation takes to process

On iOS and Android, cancellation is instantaneous once you confirm. Email cancellations to Reface can take 24 to 72 hours to process. For registered mail, allow 2 to 3 weeks for delivery and processing. During this time, your subscription remains active and you are still billed. Stopee recommends cancelling at least a week before your next billing date to avoid an unwanted charge while your cancellation is in transit.

Refund policy and how to claim your money back

Your refund eligibility depends on where you subscribed, how long ago, and which platform processes your billing.

Reface's direct refund window

Reface's stated policy allows a full refund only if you cancel within two calendar days of your initial purchase. After that window closes, purchases are considered final and non-refundable. This is a very tight timeline. Stopee notes that this policy is stricter than most app subscriptions and doesn't account for free trials that quietly convert to paid plans.

Apple's refund process

If you subscribed through the Apple App Store, you can request a refund through Apple's Report a Problem portal, typically within 48 hours of the charge. Apple frequently approves refunds for accidental charges, trial subscriptions that auto-renewed, or subscriptions you didn't realize you had. You do not need Reface's permission to request an Apple refund; Apple acts as the merchant and can refund directly.

To request an Apple refund, visit reportaproblem.apple.com, sign in with your Apple ID, find your Reface charge, and explain why you want a refund. Be specific: "I didn't realize the free trial would auto-renew" is stronger than "I changed my mind." Apple's approval is at its discretion, but first-time requests are usually granted.

Google play's refund process

Google Play allows refund requests within approximately 48 hours of purchase. Like Apple, Google acts as the payment processor and can refund you directly without Reface's approval. Visit support.google.com/googleplay/answer/2479637, locate your Reface transaction, and submit a refund request with a brief explanation.

Google Play is similarly flexible with trial auto-renewals and accidental charges. Stopee has helped thousands of consumers recover charges through Google Play by citing unintended subscription conversions.

Direct web subscription refunds

If you subscribed directly through Reface's website, your only refund avenue is to contact hello@reface.ai and request one within two days of your charge. Reface has no obligation to refund after that window, so this method is less consumer-friendly than platform-based subscriptions.

Your consumer rights in canada and how to escalate

Canadian consumer protection law gives you rights that extend beyond Reface's stated policies.

Consumer protection act protections

Under Canada's Consumer Protection Act and similar provincial laws (like Ontario's Consumer Protection Act), you have the right to cancel subscriptions within a reasonable period if the terms were unclear or if the auto-renewal was not properly disclosed. Many Reface users report that free trial terms are buried in fine print, and the auto-renewal charge comes as a surprise. If this happened to you, your province's consumer protection law may entitle you to a refund even outside Reface's two-day window.

Additionally, Canadian consumer law requires that subscription services provide clear, upfront disclosure of renewal terms before you're charged. If Reface's free trial signup didn't explicitly state the renewal amount, date, and method to cancel, you may have grounds to dispute the charge.

Escalation through consumer authorities

If Reface refuses to refund you and you believe they violated consumer protection regulations, you can file a complaint with your provincial consumer protection agency. In Ontario, contact the Ministry of Public and Business Services Consumer Protection Office. In British Columbia, reach out to the Office of the Registrar of Mortgage Brokers (or Consumer Protection BC for other disputes). Other provinces have similar bodies.

You can also dispute the charge with your credit card company or bank if you paid by card or PayPal. Most financial institutions will reverse charges for unauthorized or misleading subscriptions, especially if you provide evidence that the renewal terms were unclear. Stopee recommends keeping all emails related to your subscription and cancellation attempts as evidence.

Common mistakes when cancelling reface and how to avoid them

Cancelling an app subscription feels like it should be simple, but many users stumble on avoidable errors that cost them money.

Mistake 1: cancelling the app instead of the subscription

Deleting the Reface app from your phone does not cancel your subscription. You will still be charged every week or month, and the charges will continue until you formally cancel through Settings (iOS), Google Play (Android), or email (web). Stopee encounters this frequently: users think uninstalling equals cancellation, then wake up to a bank statement full of surprise charges.

Pro tip: Cancel the subscription first, then delete the app if you want. Do it in that order.

Mistake 2: not checking which plan you're actually on

Many users think they subscribed to the $8.49 monthly plan but discover they're on the $8.99 weekly plan after reviewing their bank statements. Weekly subscriptions renew every seven days, so you're paying roughly four times per month instead of once. This catches users off guard and inflates their perceived cost of the service.

Pro tip: Before cancelling, check your Settings (iOS) or Google Play (Android) to see exactly which Reface plan you're subscribed to. If you're on a weekly plan you didn't intend, cancel and re-subscribe to the monthly plan if you want to continue.

Mistake 3: not cancelling within the refund window

Reface's two-day refund window is short and easy to miss. If you subscribe on Tuesday and think about it on Thursday, you're out of luck under their policy. However, Apple and Google offer longer windows, so if you subscribed through those platforms, you still have a refund option even if Reface's window has passed.

Pro tip: Request a refund immediately if you're unhappy, even if you think you're outside the window. Start with your platform (Apple or Google) first; they're more likely to approve than Reface's direct support.

Mistake 4: ignoring your billing date

If you cancel a week before your next billing date, the system will still charge you for the next cycle before your cancellation takes effect. This is not a mistake by you; it's how subscription billing works. However, you can avoid it by cancelling right after your billing date, giving you the full cycle before the next charge.

Your refund and cancellation checklist

Use this step-by-step checklist to ensure you cancel correctly and recover any eligible refunds.

1. Check your latest bank or credit card statement for the Reface charge and note the transaction date and amount.
2. Determine where you subscribed: App Store (iOS), Google Play (Android), or Reface's website.
3. Open the correct cancellation method for your platform:
   • iOS: Settings → Your Name → Subscriptions → Reface → Cancel Subscription
   • Android: Google Play → Profile → Payments and Subscriptions → Subscriptions → Reface → Cancel
   • Web: Email hello@reface.ai with your account email and cancellation request
4. Complete the cancellation and take a screenshot of the confirmation.
5. If the charge was within 48 hours, immediately request a refund through Apple (reportaproblem.apple.com) or Google Play (support.google.com/googleplay).
6. If the refund is denied or you subscribed directly through Reface, check your province's consumer protection laws and consider filing a dispute with your credit card company or bank.
7. Document all communication: save emails, screenshots, and payment records for at least 90 days.

Contact information and escalation address

If you need to reach Reface directly to request cancellation or dispute a charge, use these contact methods.

Reface support email

Email your cancellation request to hello@reface.ai. Include your account email address, subscription plan, and the date you want cancellation to take effect. Keep a copy of the email you send. Reface typically responds within 24 to 72 hours, though response times may vary.

Reface corporate address

For formal correspondence or registered mail cancellation requests, send your letter to:

NeoCortext, Inc.
651 N. Broad Street, Suite 201
Middletown, Delaware 19709
United States

Include your full name, account email, subscription details, and a clear statement that you want your subscription cancelled effective immediately or on a specific date. Use registered mail with return receipt so you have proof of delivery. This creates an official record that protects you if Reface claims they never received your request.

Escalating through your financial institution

If Reface refuses to process a refund or cancellation, contact your bank or credit card company and file a dispute. Provide them with your cancellation request email, screenshots of your Settings or Google Play subscription, and your bank statement showing the unwanted charges. Your bank can reverse charges for non-compliance with consumer protection laws or for services not rendered as promised.

Final takeaway: take control of your subscriptions with stopee

Cancelling Reface is straightforward once you know the right process for your platform. The key is acting quickly: cancel within two days if you want Reface's refund, or within 48 hours if you subscribed through Apple or Google for maximum refund leverage. Use your full consumer rights under Canadian consumer protection law if Reface's policy seems unfair, and don't hesitate to escalate to your province's consumer authority or your bank if the company refuses to cooperate.

Stopee has helped thousands of Canadian consumers take control of their subscriptions by providing clear, step-by-step cancellation guides and escalation strategies. Whether you're cancelling Reface because you've outgrown the app, you accidentally subscribed, or you're simply cutting unnecessary expenses, you now have a complete roadmap to cancel cleanly and recover what you're entitled to. Your money, your choices, your control-that's the Stopee promise.