Manage Reface

How to cancel reface in nigeria and protect your subscription rights

Understanding reface and why you might want to cancel

Reface is an AI-powered face-swapping app that lets you place your image into videos, GIFs, and photos for entertainment and social media content. The app operates on a freemium model, meaning you can use basic features for free, but premium features and higher usage limits require a paid subscription.

You might be considering cancellation because you've finished experimenting with the app, discovered it doesn't meet your needs, or simply want to stop recurring charges. Whatever your reason, Stopee has created this guide to walk you through the exact process and help you avoid costly mistakes that cost Nigerian users money every month.

How reface works

Reface uses machine learning to swap faces in real-time across video templates, GIFs, and photos. The app is available on iOS and Android, and you can also purchase subscriptions directly from Reface's website. This means you have three possible ways you might be paying: through the App Store, Google Play, or directly through Reface itself, and each requires a different cancellation method.

Subscription tiers available to nigerian users

Reface offers several subscription options, though exact pricing in Nigerian Naira varies by purchase method and regional pricing adjustments. Free users get limited features, while premium subscribers unlock unlimited swaps, ad-free experience, and exclusive templates at different billing intervals.

Why nigerian consumers need to act carefully with reface

Understanding your rights as a Nigerian consumer is essential when dealing with international apps and subscription services. Reface's terms are set by the company, but Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) Act protects you in specific situations.

Your protection under nigerian law

The FCCPC Act gives you the right to fair treatment, clear information about what you're buying, and protection against unfair contract terms. When you purchase a Reface subscription, you're entitled to know exactly what you're paying for, how long charges will continue, and how to stop them. If Reface uses dark patterns, unclear cancellation methods, or makes it deliberately difficult to opt out, you have grounds to escalate your complaint to the FCCPC.

Additionally, app store platforms like Google Play and Apple have their own consumer protections. Google Play generally requires apps to honor cancellation requests within 48 hours, and Apple maintains similar standards across the App Store.

When to escalate your complaint

If you cancel your Reface subscription but billing continues, or if the company refuses to provide a refund within the two-day window, document everything and file a complaint with the FCCPC. Keep screenshots of your cancellation request, email confirmations, and evidence of unauthorized charges. Stopee recommends saving all communications with Reface and your app store as proof.

Where and how to cancel your reface subscription

Your cancellation method depends entirely on where you purchased your subscription. Reface operates three distinct billing channels, and each requires you to cancel in a specific way or your subscription will continue to charge you.

Cancel a direct reface subscription via email

If you purchased your subscription directly from Reface's website rather than through an app store, you must cancel by contacting their support team. This is the only way to cancel direct purchases.

1. Go to your Reface account settings or any recent email receipt from Reface.
2. Locate the support email address: hello@reface.ai
3. Compose a new email with the subject line "Cancel My Subscription" or "Subscription Cancellation Request".
4. In your email, include:
   • Your full name as it appears on your account
   • The email address associated with your Reface account
   • Your subscription start date (from your receipt)
   • A clear statement: "I request cancellation of my Reface subscription effective immediately"
5. Keep your purchase receipt and note the exact date and time you sent the cancellation email.
6. Send the email and wait for a confirmation response from Reface within 3 to 5 business days.
7. Warning: Reface will not issue a prorated refund if you cancel mid-billing cycle. Your access continues until the end of your current billing period, then the subscription ends.

Cancel an iOS subscription via apple

If you subscribed to Reface through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system. Reface cannot cancel App Store subscriptions on their own-only you can do this through your Apple account.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Reface in the list of active subscriptions.
5. Tap Cancel Subscription or Edit Subscription, then choose the cancel option.
6. Confirm the cancellation when Apple asks you to confirm.
7. You will see a message confirming your cancellation. Take a screenshot of this confirmation.
8. Pro tip: Apple will give you a grace period to reactivate before the subscription fully ends. This period is typically 30 days, so you have time to change your mind without losing access immediately.

Cancel an android subscription via google play

If you subscribed through Google Play on your Android device, you cancel through Google's system directly. Similar to Apple, Google Play controls your subscription, not Reface.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Reface.
6. Tap Cancel subscription.
7. Follow Google's prompts to complete cancellation.
8. Google will ask if you want to provide feedback on why you're cancelling-this is optional but helps identify service issues.
9. Warning: Google Play treats all purchases older than 48 hours as non-refundable. If you purchased more than 2 days ago and want a refund, you'll need to request it directly from Google, not Reface.

What happens immediately after you cancel

Cancelling your Reface subscription is emotionally clear-cut, but the practical aftermath requires attention. Stopee wants you to understand exactly what to expect so you're not surprised by unexpected access changes or continued charges.

Your access during the cancellation period

When you cancel, your paid subscription does not end immediately. You retain full premium access until the end of your current billing period. If you're mid-cycle, you will lose access on the exact date your current subscription period was set to end.

After that date, your access reverts to Reface's free tier. You can still use the basic, ad-supported version of the app, but you'll lose any premium features, unlimited usage allowances, and exclusive templates that required payment.

Your data and account after cancellation

Cancelling your subscription does not automatically delete your Reface account or any media you've created and saved within the app. Your profile, saved projects, and uploaded content remain in your account unless you actively request account deletion. If you want to delete your account entirely, you must send a separate request to hello@reface.ai explicitly asking for account and data removal.

Keep in mind that Reface's data retention policy may mean they keep some data for legal or operational reasons even after you request deletion. This is standard practice for digital services.

Understanding reface's refund policy in nigeria

Reface's terms include a specific refund window that protects your money-if you act quickly. However, after that window closes, refunds become nearly impossible unless you escalate through your payment provider or consumer protection authorities.

The 2-day refund window

Reface's Terms of Service allow you to request a full refund within two calendar days of your initial purchase. This is a hard deadline. If you purchase a subscription on Monday, you must request a refund by end-of-business Wednesday, or you forfeit your right to a refund under Reface's policy.

After the two-day window expires, Reface treats all purchases and subscriptions as final, non-refundable, and non-transferable. This is where many Nigerian users lose money-they wait a week or two, then request a refund and are denied.

Refunds from apple and google play

If you purchased through the App Store or Google Play, Reface does not directly control your refund. You must use the store's own refund system. Apple and Google have their own policies that may differ from Reface's 2-day window.

• Google Play: Google generally allows refunds for purchases made within 48 hours (2 days). After 48 hours, refunds are at Google's discretion and often denied. If you purchased via Google Play, request your refund directly through the Play Store's My Apps & Games section or the Google Play support site.
• Apple App Store: Apple handles refunds under its own policies. Apple is often more flexible than Google and may grant refunds even beyond 48 hours if you have a valid reason. Open the App Store, go to your account, find Reface in your purchase history, and request a refund directly through Apple's support.

Pro tip: If you request a refund through your app store and it's denied, ask for an appeal. App stores often grant second-chance refunds if you explain that the app didn't meet your expectations or that you didn't authorize the charge.

What to do if you're charged after cancellation

If your Reface subscription continues to charge after you cancelled, this is a serious issue. First, verify that cancellation actually went through by checking your app store subscription settings or your Reface email confirmation. If cancellation was confirmed but you're still being charged, follow these steps:

1. Contact your payment method provider (your bank or payment card company) and report the unauthorized charge as a billing dispute.
2. Email Reface at hello@reface.ai with a detailed complaint, including:
   • Your cancellation email or confirmation screenshot
   • The dates of unauthorized charges
   • Screenshots of your subscription settings showing cancellation
   • A request for a full refund of all charges after your cancellation date
3. If Reface does not respond within 7 days or refuses the refund, file a complaint with the FCCPC.
4. Keep all documentation: bank statements, emails, screenshots, and FCCPC complaint confirmations.

Reface subscription plans and pricing for nigeria

Reface's pricing in Nigeria varies by purchase channel and regional adjustments, and exact rates are not consistently published. Below is what you can typically expect, though your final cost may differ based on current exchange rates and app store localisation.

Warning: Prices shown here are approximate and based on regional conversions. Your actual charge in Naira depends on current USD/NGN exchange rates at the time of purchase. App stores apply local taxes on top of the subscription price, so your final bill may be 5-10% higher than the advertised price.

Common mistakes that cost nigerian reface users money

Cancellation seems straightforward, but most users make critical errors that leave them paying long after they intended to cancel. Stopee has seen these mistakes repeatedly, and they're entirely avoidable if you know what to watch for.

Mistake 1: cancelling through the wrong channel

This is the most expensive mistake. If you purchased through Google Play but email Reface asking to cancel, your subscription will not cancel because Reface has no control over Google Play subscriptions. Weeks later, you'll get charged again and blame Reface, when the real issue is that you cancelled in the wrong place.

How to avoid it: Before you cancel, determine exactly where you purchased. Check your bank statement or email for a receipt from "Google Play," "Apple," or "Reface." Match that source to the correct cancellation method above.

Mistake 2: not keeping proof of cancellation

You cancel, receive confirmation, then 30 days later you're billed again. You contact support, but without proof you actually cancelled, the company claims you never requested cancellation and refuses a refund. This dispute takes weeks to resolve if you're lucky.

How to avoid it: Take a screenshot of every cancellation confirmation. If you cancel via email, keep the email you sent and any response from support. If you cancel through an app store, photograph the "Subscription cancelled" confirmation message. Save these files for at least 90 days after your subscription ends.

Mistake 3: assuming cancellation is immediate

You cancel on day 15 of a 30-day billing cycle and expect to stop paying immediately. Actually, you'll be charged for the full 30 days, then no further charges occur. If you expected a prorated refund for the unused 15 days, you'll be disappointed because Reface does not offer refunds for partial usage.

How to avoid it: Cancel on the day before your next renewal date, not in the middle of your cycle. If your monthly subscription renews on the 20th of each month, cancel between the 15th and 19th. This minimizes unused paid access.

Mistake 4: ignoring the 2-day refund window

You purchase a Reface subscription, use it once, decide it's not for you, and wait a week to request a refund. By then, the 2-day window has passed, and Reface refuses the refund. The company's policy is clear in their terms, but most users don't read the terms until after they've lost money.

How to avoid it: If you're unsure about Reface, request a refund within 24 hours of purchase, before you've used it much. If you purchase on Monday, email for a refund on Tuesday morning. Don't wait.

Step-by-step cancellation checklist for nigerian users

Use this checklist to ensure you cancel correctly and keep proof of everything. Stopee recommends working through this list in order and checking off each step as you complete it.

How to escalate if reface won't cancel or refuses to refund

If you've followed the cancellation steps correctly but Reface continues to charge you, or if the company refuses a legitimate refund claim, you have formal consumer protection options in Nigeria.

Escalation steps with FCCPC

The Federal Competition and Consumer Protection Commission is Nigeria's enforcement agency for consumer rights. If Reface violates the FCCPC Act by using dark patterns, ignoring cancellation requests, or refusing refunds without legal cause, you can file a complaint.

1. Document everything: dates of charges, cancellation requests, refusal emails, screenshots of account settings.
2. Visit the FCCPC website (www.fccpc.gov.ng) and navigate to the consumer complaints section.
3. File your complaint with all supporting documentation attached.
4. Provide your name, phone number, email, and a detailed description of the issue (e.g., "Cancelled subscription on January 15, continued charging until February 1, company refused refund despite 2-day policy").
5. The FCCPC will assign your complaint a reference number and investigate within a set timeframe.
6. If the FCCPC finds Reface at fault, they can order the company to refund you and impose penalties.

Pro tip: Stopee recommends filing with the FCCPC even if you're negotiating directly with Reface. The threat of a formal complaint often motivates companies to resolve disputes quickly.

Chargeback through your bank

If Reface charged you after you cancelled and refuses to issue a refund, contact your bank immediately. You can dispute the charge as unauthorized through a chargeback process. Your bank will reverse the charge while investigating.

Keep all evidence: the cancellation confirmation, the unauthorized charges, emails from Reface refusing the refund. Your bank will request this documentation to rule in your favor.

Final checklist: before you finish cancelling

Before you consider your Reface cancellation complete, work through this final list to ensure you haven't missed anything critical.

• Did you cancel through the correct channel (direct email, Apple, or Google Play)?
• Do you have a screenshot or confirmation email of the cancellation?
• Is the cancellation date saved somewhere safe (in a note or screenshot filename)?
• Have you verified in your app store or Reface account that the subscription no longer shows as active?
• Do you understand that you'll have access until the end of your current billing period?
• Have you decided whether to request account deletion, or are you keeping your account with free access?
• If you want a refund, are you within the 2-day window, or will you need to escalate to your bank or the FCCPC?

Why stopee is your partner in cancellation

Stopee (stopee.com) helps Nigerian consumers navigate subscriptions, cancellations, and refund disputes with clarity and confidence. Reface subscriptions are complicated because of the three different billing channels, and most users get lost in the process. Stopee has helped thousands of consumers cancel subscriptions correctly, avoid hidden charges, and recover refunds by understanding exactly where to cancel and what rights they have.

Your time matters, your money matters, and clear information about cancellation should not be hard to find. When you use Stopee, you're working with someone who speaks your language, understands Nigerian payment systems, and knows the tactics that cost you money.

Contact reface directly for advanced support

If you've tried the standard cancellation methods and need additional help, you can reach Reface's support team:

• Email: hello@reface.ai
• Support subject line: "Subscription Cancellation Request" or "Billing Issue - Nigeria"

Warning: Reface does not maintain a public Nigeria-specific address, so email is your most reliable contact method. Response times typically range from 3 to 5 business days.

Cancelling Reface takes just minutes if you follow the right steps for your purchase channel. Document everything, cancel within the proper timeframe, and monitor your account for at least 30 days afterward to ensure no surprise charges appear. If you encounter any problems, Stopee and the FCCPC are there to back you up. You deserve straightforward cancellation, fair refund policies, and protection from hidden charges-and you have the right to demand all three.