Manage Reface

How to cancel Reface in malaysia and avoid unexpected charges

What Reface is and why malaysians cancel

Reface is an AI-powered face-swap application that lets you swap faces in photos and videos using its freemium model. Most users start free, then upgrade to remove ads, unlock premium templates, and export in high definition. The service is popular among content creators and social media enthusiasts in Malaysia, but many subscribers find themselves paying RM22.46 (approximately USD $4.99) monthly without realising how to stop the charges.

Understanding reface's pricing in malaysia

The confusing part for Malaysian users is that Reface publishes pricing in US dollars on its website, but your actual charges appear in ringgit on the App Store or Google Play. This creates a disconnect when you try to track your spending or prove what you paid when requesting a refund. Reface also offers one-time in-app purchases ranging from RM21.90 to RM174.90, which are separate from your recurring monthly subscription and require individual cancellation.

Why malaysians struggle to cancel

Reface operates with no physical office in Malaysia and no phone support. You cannot walk into a shop or ring a local number to cancel. The only official cancellation routes are through your app platform (Apple or Google), your web account, or email support at [email protected] or [email protected]. Many users miss the cancellation button inside the app itself, leading them to believe the subscription is still active even after they thought they stopped it.

At Stopee, we have tracked hundreds of Malaysian cancellation reports, and the most common complaint is that users cancelled in one place (like their phone) but the subscription was actually billed elsewhere (like the App Store). This mismatch causes unexpected charges and frustration. Knowing exactly where your subscription originated is the first step to cancelling it correctly.

Your consumer rights when cancelling Reface

What the consumer protection act 1999 means for you

Malaysia's Consumer Protection Act 1999 protects you when you purchase services like Reface subscriptions. Under this law, any subscription service must provide you with clear terms, a transparent cancellation method, and the right to cancel without unreasonable barriers. If Reface charges you after you cancelled, or if the cancellation button is deliberately hidden, you have grounds to dispute the charge with your bank or payment provider.

The act also covers misleading advertising and unfair contract terms. If Reface's terms say you can cancel "anytime" but the cancellation process is obscure or the charges continue after you attempted to cancel, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Stopee recommends keeping all screenshots, emails, and transaction records as evidence.

Your right to a refund

You have the right to request a refund for charges made after your cancellation date, or for any charges that occurred without your explicit consent. Under the Consumer Protection Act 1999, you can claim a refund if the service was not delivered as promised or if you were charged in breach of the contract. If Reface refuses to refund an erroneous charge within 30 days of your request, you can escalate to KPDNHEP or pursue the matter through small claims court.

How to cancel Reface step by step

Cancel via the apple app store (iPhone or iPad)

If you subscribed to Reface through your iPhone or iPad, you must cancel through the App Store, not within the Reface app itself. The Reface app has no direct cancellation button for App Store subscriptions because Apple handles all billing.

1. On your iPhone or iPad, open the Settings app.
   • Tap your Apple ID at the top of the screen.
   • Select "Subscriptions".
2. Find and tap Reface in your active subscriptions list.
   • If Reface does not appear, check the "Expired Subscriptions" section to see if it already cancelled.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • You will see a confirmation message with your renewal date.
   • Tap "Confirm" to complete the cancellation.
4. Apple will send you a confirmation email within minutes to the address linked to your Apple ID.
   • Save this email as proof of cancellation.
5. Check your account one week later to confirm the subscription no longer appears in "Active Subscriptions".
   • If it still appears, repeat steps 1-3 or contact Apple Support.

Pro tip: Apple processes cancellations immediately, but your access continues until your next billing date. You will not be charged after you cancel, even if your current plan period has not ended.

Cancel via google play (Android device)

If you subscribed on an Android phone or tablet, Google Play manages your billing and cancellation, not Reface directly. Cancelling inside the Reface app will not work if Google Play is your payment method.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions".
   • Scroll through the list to find Reface.
3. Tap on Reface to open your subscription details.
   • Check the renewal date and the amount charged each month.
4. Tap "Cancel subscription" (not "Pause subscription", which is different).
   • Read the message to confirm you understand when your access ends.
5. Tap "Cancel" again to confirm your choice.
   • Google Play sends a confirmation email immediately.
6. Verify that the subscription no longer appears in your active list after 24 hours.
   • If it still appears, wait another day or contact Google Play Support.

Warning: Do not confuse "Pause subscription" with "Cancel subscription". Pausing temporarily halts charges but does not permanently cancel. If you pause but forget to cancel later, charges will restart after the pause period ends.

Cancel via the Reface web account

If you subscribed directly through the Reface website (reface.app) rather than through an app store, you can cancel from your account page.

1. Go to the Reface website and log in with your email and password.
   • If you forgot your password, use the "Forgot password" link on the login page.
2. Navigate to your Account Settings or Profile page.
   • Look for a "Subscription" or "Billing" section.
3. Find your active subscription and tap "Cancel" or "Manage Subscription".
   • You should see your renewal date and the price charged each month.
4. Follow the on-screen prompts to confirm cancellation.
   • Reface may ask why you are cancelling; this is optional to answer.
5. Check your email for a cancellation confirmation from Reface.
   • Save this email as proof.

Pro tip: If the cancellation button does not work on the website, contact Reface support at [email protected] or [email protected] with your account email and subscription date. Stopee advises attaching a screenshot of your billing history to speed up the response.

Cancel through email if the app or website does not work

If you cannot find the cancellation button or your subscription does not appear in your account, email Reface support directly.

1. Send an email to [email protected] or [email protected] with the subject "Cancel my Reface subscription".
   • Include your account email address, the phone number or device you used, and the date you first subscribed.
2. Attach a screenshot of your most recent charge from your bank, App Store, or Google Play.
   • This proves you are the account holder and when you were last billed.
3. Write a clear, brief message: "Please cancel my Reface Pro subscription effective immediately. My account email is [your email]. I was last charged on [date]."
   • Do not use aggressive or unclear language; polite and direct is fastest.
4. Allow 3 to 7 working days for a response.
   • Reface support is email-only and responds during Malaysian business hours.
5. If you do not hear back within a week, send a follow-up email or escalate via Stopee, which has helped thousands of consumers cancel stubborn subscriptions.
   • Keep copies of all emails you send.

What to do immediately after cancelling

Verify your cancellation is real

Many Malaysian users cancel but forget to verify, then are shocked to see another charge 30 days later. The moment you cancel, take a screenshot or note the confirmation message, then set a phone reminder for the day before your old renewal date.

One week after cancellation, log back into your subscription account (App Store, Google Play, or Reface web) and check that Reface no longer appears under "Active Subscriptions". If it still shows as active, cancel again immediately or contact support.

Monitor your bank or card statements

Check your credit card, debit card, or online banking app for the next 60 days. Look for any charges from Reface, Apple, or Google Play with the words "Reface", "Face swap", or the amount RM22.46 (or similar). If you see an unexpected charge after your cancellation date, report it to your bank within 30 days and reference your cancellation confirmation email.

Refund options if you were charged after cancelling

Request a refund directly from Reface

If Reface charged you after you cancelled, email support at [email protected] with your cancellation proof and ask for a refund of the erroneous charge. Include the date of the unexpected charge, the amount, and your transaction ID from your bank statement.

Reface typically processes refund requests within 5 to 10 working days. They may ask you to confirm your cancellation date or may refund you without questions if the error is clear. At Stopee, we recommend being polite and factual in your email; anger or threats will not speed up the process.

Dispute the charge with your bank or payment provider

If Reface does not respond or refuses to refund within 30 days, contact your bank and file a dispute. You have the right to dispute any charge you did not authorise or that occurred after you cancelled. Provide your bank with a copy of your cancellation confirmation email and the date you cancelled. Your bank will investigate and typically reverse the charge within 7 to 21 days.

Escalate to KPDNHEP

If your bank disputes the charge but Reface refuses to honour it, or if Reface ignores your refund request entirely, you can file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Under the Consumer Protection Act 1999, you are entitled to fair treatment and a refund for unjust charges. Stopee recommends submitting your complaint with all supporting evidence: cancellation emails, bank statements, and copies of your communication with Reface.

Common mistakes that trap malaysian users

Mistake 1: cancelling in the app instead of the app store

The most frequent error is tapping a "Cancel" or "Unsubscribe" button inside the Reface app, thinking this stops your charges. In reality, if you subscribed through the App Store or Google Play, cancelling inside the app does nothing. Your subscription continues, and your card is charged on schedule. You must cancel through the App Store (Settings > Apple ID > Subscriptions) or Google Play (Google Play Store app > Subscriptions), not inside Reface itself.

Mistake 2: pausing instead of cancelling

Some users pause their subscription thinking it will cancel after the pause ends. Pausing only temporarily stops charges for a set period (often 3 months). After the pause expires, your subscription automatically resumes and you are charged again. If you want to stop paying forever, you must cancel, not pause.

Mistake 3: not saving cancellation proof

If Reface charges you again and you have no cancellation email, screenshot, or confirmation number, you cannot prove you cancelled. Your bank or Reface will ask for evidence, and without it, your dispute will fail. The moment you see "Cancellation confirmed" or a similar message, take a screenshot and save the email Reface sends you.

Mistake 4: forgetting to check the next billing cycle

Cancellation is often instant, but some services still charge once more if they process refunds slowly. Set a calendar reminder for the day after your old renewal date. If no new charge appears within 48 hours, you are safe. If a charge does appear, you have proof that you cancelled and can immediately dispute it with your bank.

How long does Reface cancellation take

Timeline for immediate cancellations

If you cancel through the App Store or Google Play, the cancellation is instant. You will see "Subscription cancelled" or "Cancel successful" on your screen, and you will receive a confirmation email within 10 minutes. You will not be charged again. Your current access continues until the end of your billing period (e.g., if you are charged on the 15th of each month and cancel on the 10th, you keep access until the 15th).

Timeline for email cancellations

If you email Reface support at [email protected] or [email protected], expect a response within 3 to 7 working days. Reface support is small and processes cancellations manually, so delays are common. Once they confirm your cancellation, they will typically process any refund within a further 3 to 5 working days. In total, expect 1 to 2 weeks from email to refund.

Common traps and dark patterns to watch for

Trap 1: the hidden renewal date

Reface does not always clearly display your renewal date inside the app. You must find it in your App Store, Google Play, or web account settings. If you cancel without knowing when you are next charged, you might mistakenly think a future charge is an error.

Trap 2: one-time purchases that look like subscriptions

Reface offers in-app purchases such as "Face Swap Video" for RM29.90 that appear similar to your monthly subscription. If you bought one of these in the past, it is not a recurring charge and cancelling your subscription will not affect it. Check your purchase history to separate one-time buys from recurring payments.

Trap 3: no confirmation message inside the app

When you cancel through the Reface web account, you might not see a clear "Your subscription is cancelled" message. Instead, the subscription simply disappears from your billing page. Always check the subscription list again after cancelling to confirm it is gone.

Checklist before and after you cancel

What malaysian reviewers say about cancelling Reface

Reface currently holds a 4.5 out of 5 rating on the Apple App Store and Google Play Store. However, in the cancellation reviews, Malaysian users frequently mention that the cancellation process was confusing and that they continued to be charged despite believing they had cancelled. Several reviewers also note that the cancellation button is either missing or not obvious inside the app itself, forcing them to hunt for it in the App Store or contact support by email.

Positive reviews come from users who figured out the correct cancellation route early. Many praise Reface's quick response to email cancellation requests once they found the correct email address. The consensus is that Reface is a solid app, but cancellation clarity needs improvement. At Stopee, we fill that gap by guiding you through the exact steps so you do not fall into the same traps other Malaysian users have faced.

Should you cancel, pause, or switch to the free plan

Keep paying if...

• You use Reface multiple times every week and need unlimited swaps and HD exports.
• You create content for social media and the watermark removal is essential.
• You want early access to new templates and premium features.

Pause instead of cancelling if...

• You want to take a break for 2 to 3 months but may return later.
• You are experimenting with content and want to avoid resubscribing fees.
• You are uncertain whether you will need Reface again.

Cancel entirely if...

• You have not opened the app in over a month.
• The watermark does not bother you and the free plan is enough.
• You can create similar content with free alternatives like Adobe Express or Photoshop's generative fill.
• You are charged monthly but only use Reface a few times per year.

Getting help from stopee if Reface refuses to cancel

If you have tried all the steps above and Reface still will not cancel your subscription or issue a refund, Stopee is here to help. We have built a platform that tracks cancellation requests, escalates to companies on your behalf, and helps you dispute charges with your bank if needed. Stopee has helped thousands of consumers cancel difficult subscriptions and recover refunds they were owed under consumer law.

You can submit your Reface cancellation request to Stopee, and our team will contact Reface support, provide evidence of your cancellation attempt, and push for a resolution. If Reface ignores us, we guide you through the next steps: disputing the charge with your bank, filing a complaint with KPDNHEP, or pursuing small claims. Stopee removes the frustration and ensures your case is heard.

Contact information for Reface support and escalation

Reface support channels in malaysia

Reface operates entirely online in Malaysia with no physical office or phone support. Your cancellation and support options are email only.

Malaysian consumer protection escalation

If Reface does not respond or denies your refund request unfairly, you can file a formal complaint with the government body responsible for consumer protection in Malaysia.

How stopee can help if all else fails

Stopee specialises in helping Malaysian consumers navigate refund disputes and subscription cancellations. If you have cancelled Reface but Reface continues to charge you, or if you cannot reach support, Stopee acts as your advocate. We track your case, escalate on your behalf, and ensure you understand your rights under the Consumer Protection Act 1999. Stopee has helped thousands of consumers recover money and cancel persistent subscriptions.

To start, visit stopee.com and report your issue. Our team will review your cancellation attempts, contact Reface directly, and guide you through the next steps. If a refund is warranted under Malaysian consumer law, Stopee will help you claim it.

Cancelling Reface does not have to be a battle. By following the exact steps in this guide, verifying your cancellation within 7 days, and keeping all proof of your actions, you will be charged no more. If Reface does charge you unfairly, Stopee is ready to fight for you and ensure your money comes back.