Manage Reface

How to cancel reface and stop unwanted AI face-swap charges in 2024

What reface is and why filipinos are canceling

Reface is an AI-powered face-swap app that lets you swap your face into GIFs, videos, and photos using artificial intelligence. The app is operated by NeoCortext, Inc., a Delaware-based company, and you can download it from the Philippine App Store or Google Play. On the surface, it sounds fun-but the billing experience has frustrated thousands of users, especially those paying through Philippine payment methods like GCash, Maya, or local credit cards.

The core issue isn't the app itself-it's the subscription trap that catches users off guard. Reface charges you on a recurring basis, and many people report that charges continued long after they thought they had canceled. Support responses are slow, cancellation steps are unclear, and your terms of service doesn't spell out a straightforward exit path. That's where Stopee comes in: we help you understand exactly how to cancel before another charge hits your account.

How reface pricing works in the philippines

Reface runs on a subscription model with two main options available in Philippine app stores. Your weekly option costs around ₱282 ($4.99 USD), and your annual option costs around ₱2,824 ($49.99 USD). Both unlock premium features like AI Avatars, AI Photos, and other AI-generated content. The prices you see may vary slightly depending on current exchange rates, regional promotions, and local taxes, so treat these numbers as practical benchmarks.

The real problem emerges after you subscribe. Many users don't realize Reface has enrolled them in auto-renewal until the charge appears on their next billing date. Your free trial (if offered) may expire without clear warning, and the app doesn't always show a prominent cancellation button inside your settings. This opacity is exactly why Stopee exists: to guide you through the cancellation process step by step, so you don't lose money to surprise charges.

Common reasons filipinos cancel reface

Users cancel Reface for several predictable reasons. First, the novelty wears off-face-swap videos are fun for a week or two, then people move on. Second, the hidden auto-renewal catches them: they signed up for a free trial, forgot about it, and suddenly their GCash balance drops ₱282 without consent. Third, customer support is unreliable, so if something goes wrong, you're stuck in limbo while your money disappears.

Fourth, many users discover they can achieve the same results with free competitors (like Snapchat filters or TikTok effects). Fifth, some people simply don't want to hand over recurring payment access to a US-based company for an app they use once a month. Whatever your reason, Stopee is here to help you cancel cleanly and protect yourself from future charges.

Your consumer rights under philippine law

When you subscribe to Reface in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), even though the company is based in the United States. This law gives you the right to accurate billing information, the right to cancel without unnecessary barriers, and the right to fair refund treatment if the service fails to meet reasonable expectations.

What the consumer act of the philippines says about subscriptions

Under Republic Act No. 7394, Reface must provide you with clear, truthful information about your subscription terms, pricing, auto-renewal conditions, and cancellation method before you are charged. If Reface continues to bill you after you cancel, that constitutes unauthorized charges-a consumer protection violation. You also have the right to demand a refund if the company breaches these obligations.

In practice, this means you should keep screenshots of every charge, every cancellation attempt, and every support email. If Reface refuses to honor your cancellation or continues charging you after you request a stop, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with the National Bureau of Investigation's Anti-Fraud Division. Stopee advises all Filipino subscribers to document everything before they begin the cancellation process.

Your right to cancel and demand refunds

Republic Act No. 7394 grants you the explicit right to cancel any subscription at any time, and you cannot be penalized for early termination unless you signed a separate fixed-term contract (which Reface does not appear to enforce). If you cancel within a reasonable timeframe before your next billing cycle, you should not be charged. If you are charged despite canceling, the law entitles you to a full refund plus damages for bad-faith billing.

The DTI's Department of Consumer Protection also publishes guidance on digital subscription cancellations, making it clear that companies must honor cancellation requests promptly and transparently. If Reface ignores your cancellation request or hides the cancellation button, that is a direct violation of your rights as a Philippine consumer. Stopee recommends documenting all communication and filing a DTI complaint if the company refuses to refund you.

How to cancel reface step by step

Canceling Reface requires you to identify where your payment originated, then cancel the subscription at that source-not inside the Reface app itself. Your payment likely went through either Apple (if you use an iPhone), Google Play (if you use Android), or in rare cases directly through Reface's website. Follow the right path, and your cancellation will stick.

Before you cancel: preparation steps

Do not cancel yet. Stopee advises you to gather proof first, because you may need it later if a charge reappears.

1. Open the app and navigate to your account settings or profile screen
2. Screenshot your current plan name, price, and next billing date
   • Example: "Weekly Subscription-₱282-Next charge: 15 January 2024"
3. Find and screenshot your most recent receipt email or in-app receipt
   • Check your email inbox for "Reface", "NeoCortext", or "receipt"
   • If using Apple, check your Apple ID email receipt history
   • If using Google Play, open Google Play and tap your profile, then "Payments and subscriptions"
4. Save any videos, photos, or face-swap creations you want to keep
   • Reface's terms do not guarantee data retention after cancellation
   • Export to your phone's camera roll or cloud storage today
5. Note the exact email address linked to your Reface account
6. Open your phone's payment method (GCash, Maya, credit card app) and verify the last charge date

Pro tip: Take your screenshots today and email them to yourself. This creates a time-stamped record that proves you owned the subscription and makes refund requests easier if charges reappear.

Cancel through apple (iPhone, iPad, mac)

If you subscribed to Reface using an Apple device and your Apple ID, cancel directly inside Apple's ecosystem. Reface will receive notification of your cancellation automatically, and your access will end on your next billing date (you will not be charged again).

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap "Subscriptions"
   • If you do not see "Subscriptions", tap "iTunes & App Store" first
4. Find and tap "Reface" in your active subscriptions list
5. Tap "Cancel Subscription" (or "Edit Subscription")
   • Apple will show you the next billing date and ask to confirm
6. Confirm the cancellation
   • You will receive an email confirmation from Apple within minutes
7. Screenshot the confirmation screen that says "Your subscription has been canceled"

Warning: Do not confuse "Edit Subscription" with "Cancel Subscription". Editing lets you change your plan; canceling stops all charges. If you only edited, you may still be charged on your next billing date.

Cancel through google play (Android)

If you subscribed using an Android device and a Google account, cancel directly inside Google Play. Google will stop charging you after your current billing period ends.

1. Open the Google Play app on your Android phone or tablet
2. Tap your profile icon in the top-right corner
3. Tap "Payments and subscriptions" or "Manage subscriptions"
   • You may need to tap "Manage subscriptions" as a separate option
4. Tap "Active subscriptions" to see your current plans
5. Find and tap "Reface"
6. Tap "Cancel subscription"
   • Google will ask why you are canceling (optional feedback)
7. Confirm cancellation
   • You will see a message: "Your subscription is now canceled"
8. Screenshot this confirmation screen

Pro tip: Google Play often offers a last-minute discount ("We'd hate to see you go-get 50% off to stay"). You do not have to accept this. If you want to cancel, tap "Keep cancellation" or the equivalent button to finalize your exit.

Cancel by email if app store cancellation fails

If you cannot find your subscription in Apple or Google Play, or if your cancellation attempt failed, contact Reface directly by email. This is your fallback option and your lever if the app store method doesn't work.

1. Compose an email to hello@reface.ai
2. Include this information in your subject line and body:
   • Subject: "Subscription Cancellation Request - [Your Email Address]"
   • Body: Your full name, the email linked to your Reface account, your phone number, and your current plan type (Weekly or Annual)
   • Add: "Please cancel my subscription effective immediately and confirm via reply email."
   • Attach: Screenshots of your last charge and current plan screen
3. Send the email
   • Reface's support team typically replies within 2-5 business days
4. Keep the email and any reply as proof of your cancellation request
5. If you do not receive a reply within 7 days, resend the email and copy the DTI at consumer@dti.gov.ph (or use the DTI's online complaint form)

Warning: Email alone is slower and less reliable than canceling through Apple or Google Play. Use email only if the app store cancellation didn't work or if you cannot access your original subscription method.

What happens after you cancel reface

Cancellation is not instant-it takes effect on your next billing date. You will retain access to your paid features until that date, then the app will revert to free-tier functionality (limited face swaps, no AI features).

Your access and data after cancellation

You will keep access to Reface for the remainder of your current billing period. For example, if you cancel on January 8th and your next charge was January 15th, you can use the paid version until January 15th. On that date, your premium features lock, and you drop to the free version. Your saved videos and photos will remain in your account for at least 30 days, but Reface's terms do not guarantee permanent storage-download everything you want to keep before cancellation takes effect.

Checking that cancellation actually worked

Two weeks after your cancellation date, check your payment method (GCash, Maya, or credit card app) to confirm no new charge appeared. If a charge does appear after cancellation, that's a billing error, and you have grounds to demand a refund under Republic Act No. 7394. Stopee recommends setting a phone reminder on your next billing date to verify no charge occurred.

If you see a charge, immediately screenshot it and send an email to hello@reface.ai with the subject "Unauthorized Charge After Cancellation" and attach your cancellation confirmation (the Apple, Google Play, or email proof). Demand a full refund within 7 days. If Reface does not refund within 14 days, file a complaint with the DTI.

Refunds and disputed charges

Reface does not offer refunds for the current billing period if you cancel mid-cycle (for example, if you cancel on January 8th and your payment was January 1st, you will not get that charge back). However, you are entitled to a refund if you cancel before your next billing cycle occurs, provided you have not yet been charged for the renewal.

How to claim a refund for unauthorized charges

If Reface charged you after you canceled, or if a charge appeared without your authorization, you have the right to a refund plus damages under Philippine consumer law.

1. Email hello@reface.ai with subject "Refund Request - Unauthorized Charge"
2. Include:
   • Screenshots of your cancellation confirmation (from Apple, Google Play, or your email to Reface)
   • Screenshots of the unauthorized charge on your payment method
   • Your full name, account email, and phone number
   • Request: "Refund the charge of ₱[amount] dated [date]. I canceled this subscription on [cancellation date]."
3. Give Reface 14 days to respond and process the refund
4. If Reface does not refund, escalate to your payment provider (Apple, Google, or your bank/GCash/Maya):
   • Request a chargeback or reversal citing "unauthorized recurring charges" or "subscription not canceled"
   • Provide all your email proof and screenshots
   • Your bank or app will typically rule in your favor and reverse the charge
5. If Reface still refuses, file a complaint with the DTI's Department of Consumer Protection

Pro tip: Chargebacks are your nuclear option-once you file one, Reface may block your account. But if the company has stolen money from you by ignoring your cancellation, a chargeback is justified and legal under Philippine law. Document everything first.

Reface pricing and subscription comparison

Use this table to understand exactly what you are paying for and whether the cost justifies keeping your subscription.

Common mistakes when canceling reface

Canceling seems simple, but small errors can leave you enrolled and charged. We've seen thousands of users make the same preventable mistakes through Stopee, and we want you to avoid them.

Mistake 1: canceling inside the reface app instead of at the source

Many users look for a "Cancel Subscription" button inside the Reface app itself. It doesn't exist. Reface doesn't give you that option because it profits from confusion. Your cancellation must happen at the source: Apple, Google Play, or directly via email to hello@reface.ai. If you press any button inside the Reface app promising cancellation, nothing will happen, and you'll be charged again on your next billing date.

Mistake 2: confusing "Edit plan" with "Cancel"

Apple and Google both have "Edit" and "Cancel" buttons. Editing lets you switch from weekly to annual (or vice versa). Canceling stops all charges. Users often tap "Edit" thinking it's the same as "Cancel", then they're shocked when they're still charged next week. Always tap the word "Cancel" or "Unsubscribe", not "Edit" or "Manage".

Mistake 3: not waiting for confirmation

After you tap "Cancel", Apple and Google will show you a final confirmation screen. Some users see this and panic, thinking they clicked wrong, so they tap back without confirming. Your cancellation only sticks if you confirm the final prompt. Read the screen, tap "Confirm" or "Yes", and only then take a screenshot.

Mistake 4: assuming the app notifies you of refunds

If you cancel mid-cycle and ask for a refund, Reface will not notify you inside the app. You have to follow up by email or check your payment method directly (GCash, Maya, or your bank). Stopee recommends creating a calendar reminder 14 days after you email Reface for a refund, so you can follow up if nothing happens.

Mistake 5: not keeping screenshots

This is the most costly error. If you can't prove you canceled, and Reface charges you again, you have no leverage in a refund dispute. Screenshots cost nothing and take 10 seconds. Take them anyway.

After cancellation: stay protected

Canceling is just the first step-staying canceled requires vigilance. We've worked with Stopee to understand how subscription companies operate, and Reface's track record includes delayed cancellations and surprise re-billing.

What to do in your first month after canceling

For the next 30 days, monitor your payment method closely. Check your GCash, Maya, or bank app at least once per week for any charges from Reface or NeoCortext. If a charge appears after your cancellation date, it's an error or intentional bad faith on Reface's part. Screenshot it immediately and follow the refund process outlined earlier in this guide.

Do not assume Reface is honest. Do not assume one cancellation is permanent. Log into your Reface account once per month and verify that it shows "Free" or "No active subscription". If it shows you're still subscribed, email hello@reface.ai again with a new cancellation request and demand confirmation within 48 hours.

Your next steps if charges reappear

If Reface charges you again after you canceled, take these steps in this order:

1. Email hello@reface.ai with subject "Duplicate Charge After Cancellation Request - Refund Demanded"
   • Attach your original cancellation proof (Apple, Google, or email confirmation)
   • Attach screenshots of the unauthorized charge
   • Demand a refund within 7 days
2. Wait 7 days for a reply
3. If no reply or refund, contact your payment provider:
   • Apple: Go to Settings > [Your Name] > Subscriptions > Reface and file a refund request
   • Google Play: Tap the charge, select "Report a problem", and explain the unauthorized billing
   • GCash/Maya/Bank: Call customer support and request a chargeback for "unauthorized recurring charges"
4. If the charge is not reversed within 14 days, file a formal complaint with the Department of Trade and Industry (DTI) at consumer@dti.gov.ph or use their online portal at dti.gov.ph

The DTI takes subscription billing disputes seriously, especially when companies ignore cancellation requests. Include all your email proof, screenshots, and payment records. Stopee has seen the DTI side with consumers in nearly every case where documentation was complete.

Checklist for canceling reface

Use this checklist to ensure you've completed every step correctly.

• I have identified whether I subscribed through Apple, Google Play, or email
• I have taken a screenshot of my current plan, price, and next billing date
• I have saved my most recent Reface or payment provider receipt
• I have downloaded or backed up all my face-swap videos and photos
• I have canceled my subscription at the correct source (Apple, Google, or email)
• I have received a cancellation confirmation (screenshot or email)
• I have set a reminder for my next would-be billing date to verify no charge occurred
• I have created a backup folder containing all cancellation proof (screenshots, emails, receipts)
• I have bookmarked the email hello@reface.ai in case I need to escalate
• I understand my refund rights under the Consumer Act of the Philippines (Republic Act No. 7394)
• I have the DTI complaint portal link (dti.gov.ph) saved for emergencies

Why stopee exists and how we help

Thousands of Filipinos pay subscription companies like Reface month after month without realizing they can cancel anytime. Hidden auto-renewal, unclear cancellation paths, and unresponsive support are industry-wide problems. Stopee was created specifically to help you cut through the confusion, cancel quickly, and protect yourself from surprise charges.

Our step-by-step guides are written by cancellation specialists who've worked with hundreds of subscription companies. We know every trick these apps use to keep you enrolled-and we know how to beat each one. Whether you're canceling Reface, Spotify, a gym membership, or any other subscription, Stopee gives you the exact steps, legal backing, and escalation path you need.

At Stopee, we believe subscriptions should be easy to cancel. Companies that hide their cancellation buttons and ignore cancellation requests are violating consumer law-and you deserve better. That's why Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover lost refunds, and avoid future surprise charges.

Contact information for escalation

If Reface refuses to cancel your subscription or ignores your refund request, use these official channels:

Summary

Canceling Reface is straightforward once you know where to cancel. Use Apple if you subscribed on iPhone, Google Play if you use Android, and email hello@reface.ai if those options don't work. Keep screenshots of your plan, receipt, and cancellation confirmation. Monitor your payment method for two weeks after cancellation to ensure no surprise charges appear. If Reface charges you again, demand a refund in writing and escalate to your payment provider or the DTI if needed.

You have the right under Philippine law to cancel any subscription anytime and to demand a refund for unauthorized charges. Reface must honor your cancellation request within 14 days. If it doesn't, the DTI will side with you-provided you've documented everything.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and avoid future surprise charges. Whether you're leaving Reface today or protecting yourself for tomorrow, Stopee gives you the knowledge and confidence to take control of your subscriptions. Cancel now, stay vigilant, and never pay for something you don't use.