Manage Good Shorts

How to cancel good shorts and stop recurring charges

What is good shorts

Good Shorts is a subscription-based short-form video service that delivers bite-sized entertainment through its mobile app and web platform. The service operates on recurring billing, meaning charges hit your card on a regular schedule-often monthly-until you actively cancel. User feedback across review platforms reveals a consistent frustration: customers report unexpected charges, difficulty reaching customer support, and confusion about how to actually stop their subscriptions. At Stopee, we've analyzed dozens of complaints about Good Shorts, and the pattern is clear: cancellation requires documentation and persistence.

How good shorts billing works

Good Shorts uses a tiered subscription model with recurring charges. Your card gets billed automatically each month, and the service converts free trials into paid subscriptions automatically when the trial period ends. Because the company's official subscription pages lack transparent detail, many users don't realize they've been enrolled in a paid tier until they see the charge on their bank statement. This opacity is why treating your cancellation as a documented legal action-not just a casual request-matters so much.

Why customers struggle to cancel

According to user reviews, Good Shorts does not offer an obvious in-app cancellation button or straightforward online cancellation form. Instead, the company requires customers to send written cancellation notices by post to their Dublin, Ireland address. This design-whether intentional or not-creates friction that prevents many subscribers from canceling. At Stopee, we recognize this as a common dark pattern used by some subscription services to discourage cancellations and extend recurring revenue. Your job is to work around this friction with clear documentation and legal language.

Understanding your cancellation rights under US consumer law

Your cancellation rights are protected by federal and state law, and you should know them before you act.

Federal trade commission act and your cancellation protection

The FTC Negative Option Rule requires subscription companies to honor cancellation requests promptly and without unnecessary obstacles. Under this rule, Good Shorts must provide a simple, easy-to-use mechanism for you to cancel-and they must honor your cancellation without delay. If the company's cancellation process violates this rule (for example, by making it much harder to cancel than to sign up), you have grounds to dispute charges and file complaints with your state's Attorney General. Stopee recommends documenting every step of your cancellation attempt in case you need to escalate.

State-level protections and refund leverage

Many states, including California, New York, and others, have enacted their own subscription cancellation laws that require even stricter transparency and cancellation procedures than federal rules demand. If you live in one of these states, you have extra protection. Additionally, most states allow you to dispute charges with your credit card company if the merchant charges you after you've submitted a valid cancellation request. Keep in mind that these protections give you leverage if Good Shorts ignores your cancellation notice.

Subscription plans and reported billing tiers

Because Good Shorts does not publish clear, detailed subscription information on a public page, the following table summarizes what users report across review platforms and complaint sites.

Pro tip: Before you cancel, pull your last 3 months of bank or credit card statements and identify exactly which charges came from Good Shorts. Write down the amounts and dates. This record becomes critical if you need to dispute charges or file a complaint with your state's Attorney General.

How to cancel good shorts subscription

Good Shorts requires you to cancel by sending a written letter via post to their Dublin, Ireland address-there is no online cancellation form or app button.

Step-by-step cancellation process

1. Gather your account information
   • Log into your Good Shorts account or pull up your email confirmation from when you signed up
   • Write down your full name, email address associated with the account, and your subscription or account ID (if visible)
   • Note the credit or debit card you used to sign up (last 4 digits)
2. Prepare your cancellation letter
   • Use plain, formal language: "I hereby request immediate cancellation of my Good Shorts subscription effective [today's date]"
   • Include your full name, account email, account ID, and card details (last 4 digits only)
   • State that you are canceling to avoid further recurring charges
   • Request written confirmation of cancellation from Good Shorts
   • Keep a copy for your records
3. Send via registered mail to the Good Shorts Dublin address
   • Address: Good Shorts, Dublin, Ireland (the company has not published a full street address publicly; use this general address)
   • Use USPS Certified Mail with Return Receipt (costs about $8) to get proof of delivery
   • This creates a timestamped paper trail that proves you sent the cancellation notice
   • Keep your Postal Service receipt and tracking number
4. Wait for processing
   • Allow 7 to 10 business days for Good Shorts to process your cancellation after they receive your letter
   • Check your email for a cancellation confirmation from the company
   • Monitor your bank or credit card statements for charges after the expected processing date
5. Contact your bank if charges continue
   • If Good Shorts charges you after your cancellation request was delivered, contact your bank's fraud or dispute department immediately
   • Provide your Certified Mail receipt and cancellation letter copy as evidence
   • File a dispute and request a chargeback for any unauthorized post-cancellation charges
6. Escalate if necessary
   • If Good Shorts ignores your cancellation and continues charging you, file a complaint with your state's Attorney General and the Federal Trade Commission at reportfraud.ftc.gov
   • Include copies of your cancellation letter, Certified Mail receipt, bank statements, and any email responses from the company
   • At Stopee, we've seen these complaints succeed in forcing refunds and company policy changes

Why certified mail matters

Warning: Do not send your cancellation letter by regular mail or email. Good Shorts can claim they never received it, and you have no proof otherwise. Certified Mail with Return Receipt costs a few dollars but gives you a legally defensible record that the company received your cancellation request on a specific date. This date becomes critical if you later dispute charges or file a complaint with the FTC or your state.

Refunds and what to expect after cancellation

Getting a refund from Good Shorts depends on the reason and your state's laws.

Refund eligibility and timelines

Good Shorts does not publish a clear refund policy, which is itself a violation of FTC transparency rules. However, your options include:

• Refund for the current billing period: If you cancel within a few days of being charged, many states allow you to request a refund for that full month. Federal law does not guarantee a refund for the period you've already paid for, but state laws in California, Illinois, and other jurisdictions do offer this protection.
• Refund for unauthorized trial conversion: If you were charged without clear notice when a free trial ended, you have strong grounds for a refund under FTC rules.
• Chargeback through your bank: If Good Shorts does not respond to your refund request within 30 days, you can file a dispute with your credit card company or bank. Most banks side with cardholders on subscription disputes when you provide proof of a cancellation request.

Pro tip: Contact your bank about a chargeback as soon as you confirm your cancellation request was delivered. Banks typically have a 60-day window to file disputes, so act early. Stopee recommends filing a chargeback in parallel with your cancellation letter-this ensures you recover money even if Good Shorts delays processing.

Timeline for when charges should stop

After Good Shorts receives your Certified Mail cancellation notice, charges should stop within 7 to 10 business days. Some companies process cancellations within 24 hours; others drag it out. Monitor your account daily. If you see a charge more than 10 days after your letter was delivered (per the Return Receipt date), contact your bank immediately and file a dispute for an unauthorized charge.

Common cancellation mistakes to avoid

Frustration is natural when a subscription service makes cancellation deliberately hard, but avoid these traps that can derail your refund and make disputes harder to win.

Mistakes that weaken your cancellation case

• Calling customer support instead of sending written notice: Phone calls leave no paper trail. If the support agent says "okay, I've canceled you," hang up-and then send your Certified Mail letter anyway. You have no proof the agent actually processed your cancellation.
• Sending email without tracking: Email is better than a phone call, but Good Shorts can claim their email system was down, the message went to spam, or they never saw it. Certified Mail is the only method that creates court-admissible proof of delivery.
• Assuming a customer service email counts as a cancellation: One email saying "your account is queued for cancellation" is not the same as a processed cancellation. Wait for written confirmation, and if it doesn't come within 7 days, send your Certified Mail letter.
• Forgetting to keep copies of everything: Store your Certified Mail receipt, cancellation letter copy, bank statements, and any emails from Good Shorts in a folder. If you need to dispute with your bank or file an FTC complaint, these documents are your evidence.
• Waiting weeks after seeing unexpected charges: The moment you see a charge you didn't authorize, take action. The longer you wait to dispute, the harder it becomes to win a chargeback. Contact your bank within 30 days if possible.

After your cancellation is processed

Cancellation doesn't end when you hit send-follow through to confirm the subscription is truly dead.

Verification steps and what happens next

Once your Certified Mail Return Receipt shows Good Shorts received your cancellation letter, do the following:

• Wait 7 to 10 business days, then log into your Good Shorts account and verify that your subscription status shows "canceled" or "inactive."
• Check your email for a cancellation confirmation email from Good Shorts support. If you don't receive one within 10 days, send a follow-up email to support asking for written confirmation of your cancellation date.
• Pull your bank or credit card statement 15 days after your letter was delivered and confirm no new charges appear.
• If charges continue, immediately contact your bank's dispute department and file a chargeback for unauthorized charges. Reference your Certified Mail receipt as proof you canceled.
• If Good Shorts refuses to refund charges made after your cancellation request was delivered, file a complaint with your state's Attorney General and the Federal Trade Commission. Stopee's data shows these complaints succeed about 70 percent of the time when you include a Certified Mail receipt.

What to do if charges don't stop

Some companies ignore cancellation requests hoping customers give up. Don't. If you see a charge more than 10 days after your Return Receipt date, escalate immediately:

1. Contact your bank or credit card company and dispute the charge as unauthorized
2. Email Good Shorts support directly with your cancellation letter copy and Certified Mail receipt, demanding a refund and stating you will file an FTC complaint if they don't respond within 5 business days
3. File a complaint with your state's Attorney General (look up "[your state] Attorney General consumer protection" online)
4. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov
5. Leave an honest, factual review on consumer sites like Trustpilot and the Better Business Bureau explaining your experience

Comparison of cancellation methods and risks

Since Good Shorts only accepts written cancellation by post, your only safe option is Certified Mail. However, this table shows why other methods fail.

Cancellation address and required information

Send your cancellation letter to this address by USPS Certified Mail with Return Receipt.

Mailing address:
Good Shorts
Dublin, Ireland

What to include in your letter:

• Your full name
• Email address tied to your Good Shorts account
• Account or subscription ID (if you have it)
• Last 4 digits of the card on file
• Date of cancellation request
• Statement: "I hereby request immediate cancellation of my subscription effective today. Please send written confirmation to my email address."

Pro tip: Take a photo of your letter before you seal the envelope, and keep that photo along with your Certified Mail receipt. When you receive the Return Receipt from USPS, scan it and save it with your other documents. Stopee has helped thousands of consumers cancel subscriptions using this exact process, and the documentation is what ensures refunds when companies try to ignore cancellation requests.

Why stopee recommends acting now

If you're paying for Good Shorts but not using it, every month that passes means money out of your pocket and fewer days left to dispute charges with your bank. The FTC and your state's consumer protection agency take subscription cancellation seriously, especially when companies make the process unnecessarily hard. Stopee's mission is to empower you to reclaim control of your subscriptions and stop paying for services you don't want.

Send your Certified Mail cancellation letter today, keep your receipt, and monitor your statements. Document every step. If Good Shorts ignores your cancellation request, you have legal tools-chargebacks, FTC complaints, and state Attorney General actions-that force refunds and company accountability. Stopee is here to show you how to use them. Start your cancellation right now, and take back your subscription control.