Manage ShortMax

How to cancel your ShortMax subscription and stop recurring charges

What ShortMax is and why cancellation matters

ShortMax is a short-form video and mini-drama streaming platform operated by SHORTTV LIMITED, a Hong Kong-based company. The service delivers episodic content and bite-sized entertainment optimized for mobile viewing, available through both standalone apps and regional carrier bundles. You can purchase weekly passes, monthly subscriptions, or one-time content access directly within the app, with billing recurring automatically unless you actively cancel. Understanding how ShortMax charges your account and where to send cancellation requests is essential to stopping unwanted billing and protecting your consumer rights. At Stopee, we help thousands of users navigate cancellation processes for exactly these kinds of streaming services, and ShortMax presents particular challenges that require clear, documented steps.

How ShortMax bills your account

ShortMax charges you through in-app purchases that renew on a recurring basis. Your billing statement may show charges from SHORTTV LIMITED or from a third-party payment processor, depending on whether you subscribed directly or through a carrier bundle in markets like Indonesia or Thailand. Weekly passes typically cost between $9.99 and $19.99, while monthly passes often run around $39.99. One-time purchases range from $4.99 to $49.99. The key issue: these subscriptions renew automatically, and simply deleting the app does not stop the charges. You must send a formal cancellation notice to halt billing.

Common reasons users cancel ShortMax

Users report canceling ShortMax for several recurring reasons: unexpected recurring charges that appear on bank or phone bills, dissatisfaction with content variety or quality, billing amounts that exceed promotional claims, accidental subscription activation, or a general desire to trim discretionary spending. Many subscribers discover they were charged after attempting to cancel through the app alone, only to find charges continue. Others report that ShortMax does not deliver on promises of "unlimited" or "ad-free" access. The most consistent complaint across user feedback is the difficulty of reaching customer support and confirming that a cancellation request has been processed.

Your consumer rights when canceling ShortMax

Federal law protects you when you cancel subscription services, and Stopee recommends you understand these rights before contacting ShortMax. Your rights provide leverage if the company resists or delays your cancellation.

The restore online shoppers confidence act (ROSCA) and your protections

Under the Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), ShortMax must obtain your clear, affirmative consent before charging you for a subscription. The company is also required to provide you with a simple mechanism to cancel your subscription, and they must honor your cancellation request promptly. If ShortMax continues to bill you after you submit a cancellation request, you have the right to dispute those charges with your bank or credit card issuer. Additionally, under the FTC Act, deceptive billing practices-such as charging you for services you believed you canceled-are illegal. Keep in mind that state consumer protection laws may offer even stronger protections depending on where you live.

Your right to dispute charges with your bank

If ShortMax continues to charge you after you have submitted a cancellation request, you have the right to file a dispute with your bank or credit card company. This process, called a chargeback or dispute claim, compels ShortMax to prove they had your authorization for those charges. At Stopee, we recommend you file a dispute if more than 5 business days pass without confirmation that your cancellation has been processed. Your bank will typically refund the disputed amount within 10 to 15 business days while they investigate, and ShortMax must provide evidence of your consent to be paid.

How to cancel ShortMax: step-by-step instructions

ShortMax requires you to submit a written cancellation notice by postal mail to their corporate address, with optional email escalation to ensure your request is received and documented.

Method 1: cancel by postal mail (primary method)

Sending a cancellation notice by postal mail to SHORTTV LIMITED's corporate address creates a paper trail and ensures you have documented proof of your cancellation request. This is the method most likely to be honored without further disputes.

1. Gather your account information before writing your letter.
   • Locate your user ID or account email address from your ShortMax app settings or your billing statement.
   • Write down the exact amount of your last charge and the date of the charge.
   • Note the type of pass you purchased (weekly, monthly, or one-time).
2. Write a clear, direct cancellation letter.
   • Address the letter to: SHORTTV LIMITED, FUK HONG INDL BLDG, 60-62 Tong Mi Rd., 1/F, Unit 2-J3, Mongkok, Hong Kong.
   • Begin with a statement like: "I hereby request immediate cancellation of my ShortMax subscription effective immediately."
   • Include your full name, user ID, account email, and phone number.
   • State the date you want cancellation to take effect (typically the same date or the next billing date).
   • Request written confirmation of cancellation and any refunds owed.
   • Keep your letter brief, professional, and to the point; avoid emotional language or lengthy explanations.
3. Send your letter via tracked delivery or certified mail with return receipt requested.
   • Use USPS Certified Mail with Signature Confirmation, UPS, or FedEx so you can track delivery and obtain proof of receipt.
   • Take a photo of your letter and the postal receipt before mailing.
   • Expect delivery to Hong Kong to take 10 to 20 business days.
4. Keep copies of all documentation.
   • Retain a copy of your cancellation letter, the postal receipt, and the delivery confirmation.
   • Save this documentation for at least 6 months in case a dispute arises.

Method 2: cancel by email (escalation or supplemental)

Email provides faster notification and creates a timestamped record, though it is less formal than postal mail. Pro tip: use email as a supplement to your postal mail cancellation, or as an urgent follow-up if you receive no response to your letter within 10 business days.

1. Send a cancellation email to both listed support addresses.
   • Send identical emails to: shorttv.service@shorttv.live and support@shortmax (note: the second address may be incomplete in public records; search the ShortMax app or your billing statement for the correct address).
   • Use a clear subject line: "ShortMax Subscription Cancellation Request."
   • Include your full name, user ID, account email, current subscription plan, and the date you want cancellation to take effect.
   • Request a written confirmation of cancellation and any refund eligibility within 5 business days.
   • Keep the email professional and concise.
2. Save confirmation of delivery.
   • Take a screenshot of the "sent" status and any read receipts from the support addresses.
   • If you use Gmail or Outlook, enable read receipts so you know when ShortMax staff opens your email.
3. Follow up if you receive no response within 5 business days.
   • Send a second email referencing your original cancellation request and requesting immediate confirmation.
   • If you still receive no response, consider filing a dispute with your bank or contacting the FTC.

Method 3: escalate through your bank or credit card issuer

Warning: do not skip the postal mail and email steps. However, if ShortMax ignores your cancellation requests for more than 10 business days and continues to charge you, contact your bank or credit card company directly to dispute the charges.

1. Gather evidence of your cancellation attempts.
   • Collect your postal receipt, email confirmations, and screenshots of any support responses.
   • Document the dates and amounts of all charges after your cancellation request.
2. Log into your bank or credit card account online.
   • Navigate to the transactions or statements section.
   • Find the most recent ShortMax charge.
   • Select the option to dispute or claim the charge as fraudulent or unauthorized.
3. Explain your dispute clearly.
   • State that you requested cancellation but ShortMax continued to charge you without authorization.
   • Attach or reference your cancellation letter and email as supporting evidence.
   • Request a full refund of charges incurred after your cancellation request date.
4. Allow your bank 10 to 15 business days to investigate.
   • Your bank will typically issue a provisional credit to your account while they gather evidence from ShortMax.
   • If ShortMax cannot prove you authorized charges after your cancellation request, the refund becomes permanent.

ShortMax pricing and subscription plans

Understanding the exact plan you purchased helps you confirm which charges should stop after cancellation and what refunds you may be owed.

Look at your billing statement to identify which plan you currently have active. If you see multiple ShortMax charges in a single billing cycle, you may have accidentally purchased multiple passes-escalate this to your bank immediately and cancel all active passes in your cancellation letter.

What to expect after you cancel ShortMax

Knowing what happens after you submit your cancellation request helps you monitor your account and catch billing errors early.

Timeline: cancellation to final confirmation

After you submit your cancellation request by postal mail or email, ShortMax typically takes 5 to 10 business days to process your request and confirm the cancellation. If you mailed your letter to Hong Kong, add 10 to 20 business days for delivery. Your next billing date determines when charges actually stop: if your cancellation request is received before your renewal date, charges should not occur on that date. If your request arrives after your next charge has posted, you may be entitled to a refund of that charge.

Checking your account after cancellation

Log into your ShortMax account 5 to 7 business days after sending your cancellation request. You should see a message confirming that your subscription is canceled or "inactive." Your account access may remain, but you should no longer be charged. Monitor your bank or credit card statement for 2 to 3 billing cycles to ensure no further charges appear. If a charge posts after your cancellation request date, contact your bank immediately to file a dispute.

Receiving a refund for charges after your cancellation date

ShortMax's refund policy is not clearly published, but ROSCA and federal consumer law entitle you to a refund if the company charged you after you requested cancellation. If ShortMax does not issue a refund automatically, file a dispute with your bank. Pro tip: in your cancellation letter, explicitly request a refund of any charges incurred after your cancellation effective date, and state that you are entitled to this refund under federal law.

Common mistakes to avoid when canceling ShortMax

Canceling a subscription often feels frustrating when steps are unclear, but these avoidable errors can delay your cancellation or cost you money.

Deleting the app without sending a formal cancellation notice

The single most common mistake subscribers make is deleting the ShortMax app and assuming the subscription ends. It does not. ShortMax continues to bill you because the subscription is tied to your account, not the app installation. You must send a written cancellation request to the company's mailing address or email. Deleting the app is optional and provides no cancellation benefit.

Ignoring unresponded cancellation requests and waiting too long to escalate

If you email ShortMax and hear nothing back within 5 business days, many users wait weeks or months hoping for a response. This is a mistake. Send your postal mail cancellation letter immediately as your primary method, and escalate to your bank if charges continue after 10 business days. Time is critical because every additional billing cycle costs you money and weakens your dispute if you eventually file one.

Failing to document your cancellation request

If you call a support number or use an in-app chat feature without written follow-up, you have no proof of your request if a dispute arises later. Always send a formal letter or email, use tracked mail delivery, and take screenshots. ShortMax's support channels may be slow or inconsistent, so paper documentation is your protection.

Allowing charges to accumulate before disputing with your bank

If you notice ShortMax charges you after your cancellation request, contact your bank immediately. Do not wait for three or four more charges to post. Banks will refund all charges incurred after your documented cancellation request date, but you must initiate the dispute promptly to protect yourself and strengthen your claim.

Comparison: ShortMax vs. similar streaming services

If you are deciding whether to cancel ShortMax in favor of another platform, this comparison shows how its cancellation process and pricing compare to similar short-form video services.

ShortMax's cancellation process is notably more cumbersome than competing services because it requires postal mail and does not offer in-app cancellation. If ease of cancellation is important to you, consider switching to a free service or a platform with streamlined account management. At Stopee, we help consumers evaluate whether a service is worth the cancellation friction, and ShortMax's postal-mail-only requirement is a legitimate drawback worth factoring into your decision.

Contact information for ShortMax cancellation

Use this contact information when you submit your cancellation request. Save these addresses for your records.

Postal mailing address

Send your cancellation letter to:

SHORTTV LIMITED
FUK HONG INDL BLDG
60-62 Tong Mi Rd., 1/F, Unit 2-J3
Mongkok, Hong Kong

Use certified mail with signature confirmation to ensure delivery. Expected delivery time is 10 to 20 business days.

Email addresses for support

Send your cancellation email to:

• shorttv.service@shorttv.live
• support@shortmax (verify the correct domain in your billing statement or the ShortMax app if this address is incomplete)

Pro tip: send identical emails to both addresses to maximize the chance your request is received and logged.

Summary: take control of your ShortMax billing today

Canceling ShortMax requires more effort than canceling most streaming services because the company requires a formal written request by postal mail. However, the process is entirely manageable if you follow the steps in order: gather your account details, write a clear cancellation letter, send it via tracked mail to SHORTTV LIMITED's Hong Kong address, follow up by email, and monitor your bank statement for 2 to 3 cycles after cancellation. If ShortMax continues to charge you after your cancellation request, you have the right to dispute those charges with your bank under federal law. Warning: do not assume deleting the app or attempting to cancel in-app will stop your subscription-written, documented notification is mandatory for this service.

You deserve clarity and control over your subscriptions, and Stopee is here to help you exercise that control. We have helped thousands of consumers cancel troublesome subscriptions and recover refunds by providing clear, step-by-step guidance and reminding them of their legal rights. If you encounter resistance from ShortMax or if charges continue after your cancellation request, return to Stopee for guidance on escalation and dispute strategies. Your money belongs to you, and so does the decision to stop paying for a service you no longer want. Take action today.