Manage Monkey

How to cancel monkey and stop unwanted charges

What is monkey and why you might want to cancel

Monkey is a casual social video-chat application that lets you connect with strangers for quick one-to-one or group interactions. The app operates on a freemium model, meaning you can use basic features for free, but you have the option to purchase premium memberships to remove ads, boost your profile visibility, or unlock exclusive features. Since Monkey launched, it has attracted millions of users looking for spontaneous social connections, but many subscribers discover they want to cancel their premium tier after the initial appeal wears off or charges keep coming after they thought they had already quit.

What makes canceling Monkey tricky is that billing typically runs through your device's app store system (Apple App Store or Google Play Store), which means the charge description on your bank statement may not clearly say "Monkey." This mismatch creates confusion, and you end up paying for a service you no longer use. At Stopee, we help you navigate exactly this kind of situation every day.

Why users cancel monkey subscriptions

You might want to cancel for several legitimate reasons. First, many subscribers report that the premium features do not deliver the promised benefits, or they simply lose interest in the service over time. Next, continued charges after you believed you had already canceled is one of the most common complaints we see at Stopee. Additionally, users frequently discover unexpected recurring charges on their statements because the billing name does not match the app name they remember installing. Some subscribers also cancel because they feel uncomfortable with how their data is handled or used by the platform.

Subscription plans and pricing

Monkey offers several subscription tiers across different billing cycles, and prices vary depending on your region and which app store you use. Here is a representative breakdown of typical plans you may encounter:

Pro tip: The prices shown in your device billing settings are authoritative for your specific account. If you see a different price on the Monkey website or in a third-party listing, your app store billing interface is the source of truth for what you will actually be charged.

Your consumer rights and what they protect

Before you cancel, you should understand the legal protections that apply to your subscription.

How the federal trade commission act protects you

The Federal Trade Commission (FTC), the primary federal agency enforcing consumer protection law in the United States, has set clear rules about negative option billing. A negative option plan is any subscription or recurring charge arrangement. Under the FTC's Negative Option Rule, companies must obtain your express, informed consent before charging you, must clearly disclose all material terms before you buy, and must honor your cancellation request within 45 days.

This means Monkey has a legal obligation to cancel your subscription promptly once you submit a valid cancellation request. If Monkey continues to charge you after you have canceled, you can file a complaint with the FTC and dispute the charges with your payment method provider (your bank, credit card issuer, or app store account). Stopee exists to help you understand and enforce these rights when companies do not respect them.

Your right to dispute unauthorized charges

If you discover charges you did not authorize or did not recognize, you have the right to dispute them directly with your payment provider. Call your bank or credit card company and explain that you either never authorized the charge or that you canceled the subscription but were charged anyway. Your payment provider can reverse unauthorized charges and often has the power to block future charges from Monkey if you request it.

How to cancel monkey on iOS (Apple app store)

Canceling Monkey on an iPhone or iPad requires you to access your Apple ID subscription settings directly, since you cannot cancel most in-app subscriptions through the app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gray gear icon on your home screen.
2. Tap your name or Apple ID at the top of the Settings menu.
   • If you do not see your name, you may not be signed into an Apple ID. Sign in before continuing.
3. Select "Subscriptions" from the menu options.
   • This displays all active subscriptions tied to your Apple ID.
4. Find Monkey in the subscription list and tap it.
   • If you do not see Monkey listed, it may already be canceled, or the charge may be coming from a different payment method.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • Apple will ask you to confirm your cancellation and may offer you a discount to stay.
   • Warning: Do not accept a discount offer unless you genuinely want to keep the service. Tapping "Keep Subscription" or accepting a reduced rate restarts your billing cycle.
6. Confirm the cancellation by following the on-screen prompts.
   • Once canceled, your subscription ends at the end of your current billing period. You will keep access until that date, then your premium features will stop working.

Pro tip: Screenshot the cancellation confirmation page as proof that you canceled on this specific date. This evidence is invaluable if you later need to dispute a charge that appears after your cancellation date.

How to cancel monkey on android (Google play store)

Android users cancel Monkey subscriptions through the Google Play Store app, which is the central hub for all in-app subscription management on Android devices.

1. Open the Google Play Store app on your Android device.
   • The icon is a colorful triangle. If you do not see it on your home screen, search your apps menu.
2. Tap your profile icon in the top right corner of the screen.
   • The icon is usually your profile picture or a circle with your initials.
3. Select "Manage subscriptions" from the menu.
   • This shows all active subscriptions linked to your Google Play account.
4. Look for Monkey in the list and tap it.
   • If Monkey does not appear, your subscription may already be canceled or billed under a different name.
5. Tap "Cancel subscription" at the bottom of the Monkey subscription page.
   • Google will ask you to confirm and may offer reasons to stay (such as a discount or a free trial period).
   • Warning: Tapping "Keep subscription" or accepting any promotional offer will restart your billing cycle and charges will resume.
6. Confirm your cancellation choice when prompted.
   • Your premium access will continue until the end of your current billing period, after which it will terminate automatically.

Pro tip: Take a screenshot of the final cancellation confirmation page showing the date and time. You will need this if you ever need to prove you canceled to your payment provider or to Stopee's research team.

What happens after you cancel monkey

Understanding what occurs once you cancel removes anxiety and helps you verify that the process worked correctly.

Timeline and access after cancellation

Once you successfully cancel Monkey, your premium membership terminates at the end of your current billing period, not immediately. If your billing period ends on the 25th of next month, you keep your premium features until that date arrives. After that date, your account reverts to the free tier, and premium features (ad removal, profile boosts, exclusive filters, and priority matching) will no longer be available. You can still use Monkey's basic free features if you choose, but you will see ads and will not receive the perks your paid subscription provided.

At Stopee, we recommend checking your account login a day or two after your billing period ends to confirm that your premium features have been removed. If you still see premium features active after the end date, contact Apple, Google, or your bank immediately to report the issue.

Verifying that cancellation went through

First, return to your subscription settings (Apple Settings > Subscriptions on iOS, or Google Play Store > Manage subscriptions on Android) and confirm that Monkey no longer appears in your active subscriptions list. Next, wait until your next scheduled billing date passes, then check your bank statement or app store account to ensure no charge went through. If a charge appears after you canceled, immediately contact your payment provider and file a dispute citing the FTC Negative Option Rule.

How to get a refund for unwanted monkey charges

You have a right to request a refund if you believe you were charged unfairly or without authorization.

Refund policies and your options

Most app store subscriptions come with a short grace period. Apple offers a 14-day refund window if you request a refund immediately after purchase, and Google Play allows 48 hours for refunds on some subscriptions, though this varies. If you fall within this window, request a refund directly through the app store.

However, if you fall outside this window, you have other options. Contact the payment processor (Apple, Google, or your bank) and explain why you are requesting a refund. If you can prove that Monkey continued to charge you after you canceled, or if you never authorized the charge in the first place, your payment provider must reverse it under the FTC Negative Option Rule. Additionally, you can file a complaint with the FTC if a company violates the rule.

How to request a refund from apple

Open the Apple App Store, tap your profile icon, select "Purchases," find the Monkey charge you want refunded, and tap "Report a Problem." Choose the reason (such as "I was charged incorrectly" or "I no longer want this subscription"), and explain your situation. Apple reviews your request and typically responds within 48 hours. If approved, the refund appears in your Apple ID account balance or on your original payment method within 5 to 10 business days.

How to request a refund from google play

Open Google Play, tap your profile icon, select "Payments and subscriptions," choose the Monkey transaction, and tap "Refund." Google will ask for a reason. Select the most accurate option and submit. Google typically processes refund requests within 24 hours, and the refund shows up on your payment method within 5 to 10 business days.

Common mistakes that delay or prevent cancellation

Canceling a subscription can feel stressful, especially if you have already had trouble with unwanted charges. Here are the pitfalls that trap most people, and how you can avoid them.

Mistake 1: trying to cancel inside the monkey app

The biggest mistake we see at Stopee is users attempting to cancel directly through the Monkey app itself. Most apps do not offer an in-app cancellation option for subscriptions because payment processing is handled by the app store, not the app developer. If you look for a cancellation button inside Monkey and cannot find one, this is exactly why. You must cancel through Apple Settings or Google Play Store, never through the app interface.

Mistake 2: deleting the app instead of canceling the subscription

Deleting Monkey from your phone does not cancel your subscription. The subscription remains active in your app store account, and you will continue to be charged on your next billing date. Uninstalling the app is like canceling a magazine subscription by throwing away the magazine. To actually stop being charged, you must cancel the subscription itself through your app store settings, then you can delete the app if you wish.

Mistake 3: accepting promotional offers during cancellation

When you attempt to cancel, both Apple and Google often show you a discount offer or free trial as a last-ditch effort to keep you subscribed. Tapping "Accept offer" or "Keep subscription" immediately restarts your billing cycle and locks you into another payment term. If you are certain you want to cancel, ignore all offers and tap only the cancellation button. Do not waver, and do not negotiate with yourself about trying the service one more time.

Mistake 4: not keeping proof of cancellation

If you do not screenshot your cancellation confirmation, you have no evidence that you canceled when you actually did. If a charge appears after you canceled, your proof becomes your most powerful tool in a dispute with your payment provider or the FTC. Take a screenshot that clearly shows the date, your subscription name (Monkey), and the cancellation confirmation message.

Your checklist before and after cancellation

Use this step-by-step checklist to ensure you cancel Monkey correctly and can prove it if you need to dispute a future charge.

What users say about canceling monkey

Real subscribers share their cancellation experiences on app review sites, Reddit, and social media. Many report success when they follow the exact steps outlined above, particularly when they cancel through the app store rather than attempting to contact Monkey directly. Others describe frustration when they did not know they had to cancel in the app store settings, leading to unexpected charges weeks or months after they thought they had quit.

The most common complaint is discovering that charges continued long after the user intended to cancel. These situations typically occur because the user deleted the app instead of canceling the subscription, or because they tried to cancel through an in-app menu that did not actually cancel anything. Users who took screenshots of their cancellation confirmations report having much easier experiences when disputing unwanted charges with their banks or requesting refunds from Apple and Google.

Your next steps and final checklist

You now have everything you need to cancel Monkey confidently and safely. First, identify whether you use an iPhone or Android device. Next, follow the exact steps provided above for your device type. Additionally, take screenshots of your cancellation confirmation and monitor your bank statement for the next billing date to ensure no charge goes through. Most importantly, remember that you have legal protection under the FTC Negative Option Rule, which means you can dispute any unauthorized charge and file a complaint if Monkey violates your cancellation request.

If you have already discovered an unwanted charge on your statement, do not panic. Contact your payment provider immediately and explain that you either did not authorize this charge or that you canceled your subscription but were charged anyway. Your bank or app store account team is required to investigate and reverse charges that violate the FTC Negative Option Rule.

Stopee has helped thousands of consumers cancel Monkey and dispute unwanted charges successfully. Our mission is to empower you with the knowledge and confidence to take control of your subscriptions and protect your money. Use the steps above, keep your proof of cancellation, and you will be in the strongest possible position if any issues arise. You deserve clarity, control, and peace of mind when managing your subscriptions, and Stopee is here to make sure you get exactly that.