Manage Monkey

How to cancel monkey and reclaim your subscription costs

About monkey and why you might want to cancel

Monkey is a social video-chat platform popular with younger users in the United Kingdom. The app connects you with random strangers for brief video conversations, typically lasting ten to fifteen seconds per chat. You can scroll through matches endlessly, or subscribe to premium features for enhanced functionality.

The platform operates on a freemium model: basic features remain free, but premium subscriptions unlock unlimited matching, ad removal, and profile customisation. This means you enter a binding contractual relationship the moment you purchase a premium plan. Understanding this relationship is crucial because it affects your cancellation rights under UK consumer law.

Whether you're cancelling because you no longer use the app, prefer other social platforms, or simply want to stop recurring charges, Stopee is here to guide you through the process with clarity and confidence. Many users find that their spending on Monkey exceeds their actual usage, making cancellation a sensible financial decision.

Your consumer rights as a monkey subscriber in the UK

Your cancellation rights are protected by two key pieces of legislation: the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws give you substantial protections when you cancel digital services.

Most importantly, you have the right to cancel a digital service subscription within 14 days of purchase without giving a reason, provided you have not yet begun consuming the service substantially. However, once you start using premium features heavily, this right expires. After the 14-day window closes, you can still cancel at any time, but you forfeit any refund unless the company breaches its terms of service or fails to deliver what it promised.

Under UK law, Monkey must clearly communicate its cancellation procedures before you pay. If the company makes cancellation deliberately difficult or hidden, that violates consumer protection standards. Stopee encourages you to document all cancellation attempts in case you need to escalate your complaint to the Trading Standards or Citizens Advice Consumer Service.

Why users cancel monkey: common reasons

You might decide to cancel Monkey for several legitimate reasons. Some users find the quality of connections inconsistent, others prioritise privacy concerns, and many simply discover they prefer other platforms. Rising subscription costs also motivate cancellations: annual plans at £89.99 represent a significant commitment.

Safety is another concern. Random video matching carries risks, and younger users sometimes feel uncomfortable with the unpredictable nature of connections. If you're cancelling for safety reasons, document this clearly-it strengthens any refund claim you make later.

Recurring charges catching you off guard is the most common trigger for urgent cancellations. Automatic renewal means your card gets charged unless you actively cancel before the renewal date. Stopee has helped thousands of consumers recover unexpected charges by identifying cancellation failures and holding companies accountable.

Monkey subscription pricing and what you're paying for

Monkey offers four subscription tiers, each with different renewal cycles and costs.

The longer your commitment, the lower your weekly cost. However, this also means you've paid substantially upfront and cancelling feels more urgent.

What premium features you get

Your premium subscription grants you unlimited video matches (free users face daily limits), removal of advertisements, profile customisation options, and priority matching algorithms designed to show you higher-quality connections. These features form the contractual consideration-what Monkey promises you in exchange for your money.

If you're not using these features regularly, you're subsidising a service that provides you minimal value. This is a strong justification for cancellation and, if timed right, a potential refund argument.

Automatic renewal and how to avoid surprise charges

All Monkey subscriptions renew automatically unless you cancel explicitly. The company is legally required to send you a reminder email before your renewal date, but these emails are easy to miss or overlook. Pro tip: Set a phone reminder for seven days before your renewal date so you have time to cancel without rushing.

Warning: If you allow your subscription to auto-renew without using the service, you have weaker grounds for a refund claim. Cancelling proactively-before the charge appears on your statement-is always stronger than requesting a refund after the fact.

How to cancel monkey: step-by-step instructions

Cancelling Monkey depends on whether you subscribed through the app itself, the Monkey website, or a third-party app store. Here are the most common methods.

Cancel monkey via the mobile app (iOS or android)

1. Open the Monkey app and log in with your account credentials.
   • If you've forgotten your password, tap "Forgot password?" and reset it via email.
2. Navigate to your profile by tapping the icon in the top-right corner.
   • This is usually a circular avatar or silhouette.
3. Scroll down and tap "Subscription" or "Premium membership".
   • Some versions of the app label this as "Manage premium" or "Account settings".
4. Look for "Cancel subscription" or "End membership" and tap it.
   • Monkey may show you a retention offer (discounted rate, bonus features). Ignore this if you're certain you want to cancel.
5. Confirm cancellation by tapping the final confirmation button.
   • Screenshot this confirmation screen as proof of cancellation.
6. Check your email within minutes for a cancellation confirmation message.
   • Warning: If you don't receive an email within 30 minutes, the cancellation may not have processed. Repeat steps 1-5.

Cancel through the apple app store (iOS subscriptions)

1. Open the Settings app on your iPhone or iPad.
   • Do not use the Monkey app itself-Apple subscriptions must be managed through Settings.
2. Tap your Apple ID name at the top of the screen.
   • If you haven't enabled this, go to Settings > [Your Name] > Subscriptions.
3. Tap "Subscriptions".
   • You'll see a list of all active subscriptions tied to your Apple ID.
4. Find "Monkey" and tap it.
   • If you don't see Monkey listed, scroll down-it may be under "Other subscriptions".
5. Tap "Cancel subscription" or "Delete" (depending on your iOS version).
   • iOS will ask you to confirm; tap "Confirm" or "Yes".
6. Verify the cancellation by checking your email-Apple sends a confirmation immediately.
   • Pro tip: Screenshot your Settings page showing Monkey is no longer listed to prove cancellation.

Cancel through google play store (Android subscriptions)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
2. Tap "Subscriptions".
   • You'll see all active subscriptions on your Google Play account.
3. Find "Monkey" and tap it.
   • If Monkey doesn't appear here, the subscription may be tied to a different Google account. Check your other email addresses.
4. Tap "Cancel subscription".
   • Google Play will ask you to confirm and may offer you a discount to keep the subscription.
5. Confirm your cancellation by tapping "Yes, cancel" or similar.
   • Google sends a confirmation email to the address associated with your Google Play account.
6. Your subscription ends at the end of your current billing cycle.
   • Warning: If your next charge is in 2 days, you'll still be charged-cancellation takes effect after that final payment.

Cancel via the monkey website

1. Visit the Monkey website (monkey.com or your regional variant) and log in.
   • Use the same email and password you registered with.
2. Go to "Account settings" or "Subscription management".
   • This is usually found in your user profile menu (top-right corner).
3. Click "Cancel premium" or "End subscription".
   • Monkey may display a cancellation survey asking why you're leaving. You're not obliged to complete this, but it provides useful feedback.
4. Confirm cancellation by clicking the final "Cancel" button.
   • The page should display "Cancellation confirmed" or similar.
5. Screenshot this confirmation page and check your email for a confirmation message within minutes.
   • If you don't receive an email within 30 minutes, contact Monkey support with your screenshot as proof.

Cancel by contacting monkey support directly

If you cannot cancel through the app or website, or if you're entitled to a refund, contact Monkey's support team in writing.

1. Locate Monkey's official support email address (usually support@monkey.com or similar).
   • Check the app or website footer for the correct email.
2. Draft a clear email stating you want to cancel your subscription effective immediately.
   • Include your full name, registered email address, account username, and the subscription plan you paid for.
3. Request written confirmation of cancellation and any refund due.
   • Keep your email factual and professional-emotional language weakens your position.
4. Send the email and keep a copy for your records.
   • Pro tip: Send via registered mail or email with read receipt so you have proof Monkey received it.
5. Expect a response within 5-10 working days.
   • If Monkey doesn't respond, escalate to the Trading Standards or Citizens Advice (details below).

Refunds: what you're entitled to and how to claim

Your refund eligibility depends entirely on when you cancel and how much you've used the service.

The 14-day cancellation window

If you've purchased a Monkey premium subscription within the last 14 days and haven't used it substantially, you have an automatic right to cancel and receive a full refund. "Substantially" is the key word-UK law interprets this as significant, repeated usage. Watching a few videos or sending a handful of messages likely doesn't count as substantial use, so your refund claim remains strong.

To claim a 14-day refund, contact Monkey's support team in writing and state clearly: "I am exercising my right to cancel under the Consumer Contracts Regulations 2013. I request a full refund of £X, charged on [date]. Please process this within 14 days." Include proof of purchase (your receipt or bank statement).

Refunds after 14 days

Once the 14-day window closes, you generally cannot claim a refund simply for changing your mind. However, you can still cancel your subscription and stop all future charges. Your refund may become possible if:

• Monkey fails to deliver premium features you paid for.
• The service is unavailable or broken for an extended period.
• Monkey changes its terms of service in a way that breaches your original agreement.
• You paid by card and can prove the charge was unauthorised or fraudulent.

Pro tip: If you believe Monkey has breached its obligations, write to support and outline the specific failure. This creates a documented record if you later need to escalate to Trading Standards or dispute the charge with your bank.

Disputing charges with your bank or card provider

If Monkey refuses to refund you and you believe the charge is unjustified, contact your bank or card provider directly. Most UK banks allow you to dispute charges within 120 days. Request a chargeback or reversal, explaining that you cancelled the subscription but were still charged.

Warning: Banks may ask Monkey for proof that you authorised the charge. Monkey will typically provide the original subscription agreement, so ensure you have clear evidence of cancellation (screenshots, confirmation emails) to counter this.

Common mistakes when cancelling monkey

Cancelling a subscription sounds simple, but many users stumble because of avoidable errors.

Deleting the app without cancelling the subscription

This is the most costly mistake. Removing Monkey from your phone does not cancel your subscription. Your payment method stays on file, and automatic renewal continues. You'll be charged repeatedly until you formally cancel through the app settings, app store, or website-whether the app is installed or not.

Cancelling through the wrong app store

If you subscribed via Apple App Store but try to cancel through the Monkey app, your cancellation may fail. Similarly, cancelling through Google Play does nothing if you actually subscribed via the Monkey website. Each subscription platform is independent. Stopee strongly recommends checking your last bank statement or receipt to confirm which platform charged you, then cancel through that exact same channel.

Ignoring automatic renewal reminders

Monkey is supposed to email you 7-14 days before renewal. These emails often land in your spam folder or get overlooked. If you miss the deadline and your subscription renews, claiming a refund becomes harder-you've now had access to the service for another billing period, so Monkey may refuse based on "substantial use". Set phone reminders for cancellation deadlines, don't rely on company emails.

Not keeping proof of cancellation

Screenshots of cancellation confirmations and confirmation emails are your legal evidence. Without them, Monkey can claim you never cancelled. If a dispute arises, Stopee recommends always taking screenshots of every cancellation step and saving cancellation confirmation emails. Store these in a dedicated folder for at least 6 months.

Assuming your refund will be instant

Refunds typically take 5-10 working days to appear in your bank account. Some banks take longer to process incoming funds. If you don't see your refund after 10 working days, contact Monkey's support team with your cancellation confirmation and ask for a status update. Document this follow-up in writing.

After you've cancelled: what happens next

Cancelling Monkey removes the uncertainty and worry that comes with recurring charges you no longer want.

Your access to premium features

Once you cancel, your premium features remain active until your current billing period ends. This is important: if you pay monthly on the 15th and cancel on the 1st, you keep full premium access until the 14th. After that date, your account reverts to free-tier status. You retain your profile, matches, and chat history, but you lose unlimited matching and other premium perks.

Monitoring your bank statement

Check your bank statement or card app daily for the next week after cancellation. Verify that no further charges appear. Most issues resolve cleanly, but occasionally glitches cause double-charges or failed cancellations. If you spot a post-cancellation charge, contact your bank immediately and dispute it. Simultaneously, contact Monkey's support team with your cancellation confirmation as proof you terminated the subscription.

Recovering accidentally renewed subscriptions

Even after cancelling, the occasional user is charged again due to system errors or app glitches. If this happens to you, don't panic. Contact Monkey support immediately with:

• Your original cancellation confirmation email or screenshot.
• Your recent bank statement showing the unexpected charge.
• A clear request for a refund of the erroneous charge.

Frame this as a system error, not an accusation. Most companies process these refunds quickly once you provide evidence. If Monkey refuses, escalate to your bank and request a chargeback, providing the bank with your cancellation proof. Stopee has helped thousands of consumers recover these erroneous charges, and your documentation is your strongest asset.

Your consumer rights and escalation options

Understanding your legal position empowers you to resolve disputes firmly and fairly.

Consumer rights act 2015

Under this Act, digital services like Monkey must be delivered with reasonable care and skill. If Monkey fails to provide the premium features you paid for, or if the service is unavailable, you have a claim for breach of contract. The Act also requires clear cancellation information-if Monkey hides or obscures cancellation procedures, that's an unfair commercial practice.

This law protects you for up to 6 years (5 years in Scotland) from the date of the breach. If you can prove Monkey wrongfully charged you after you cancelled, you have grounds to claim the full refund plus interest.

Consumer contracts regulations 2013

These Regulations give you the right to cancel digital service subscriptions within 14 days without reason, provided you haven't substantially consumed the service. They also require companies to confirm cancellation in writing and to process refunds within 14 days of receiving your cancellation notice. If Monkey breaches these timelines, you can escalate to the relevant authority.

Trading standards and citizens advice

If Monkey refuses to refund you or ignores your cancellation requests, contact Trading Standards in your local area. They investigate unfair trading practices and can pressure companies to comply with consumer law. You can also lodge a complaint with Citizens Advice Consumer Service, which maintains records of company complaints and escalates patterns of abuse to regulatory bodies.

To contact them:

• Citizens Advice Consumer Service: Report online at citizensadvice.org.uk or call 0808 223 1133 (free telephone line).
• Trading Standards: Search for your local authority on the Citizens Advice website to find your regional office contact details.

Pro tip: Before escalating, send Monkey one final email (via registered mail) stating: "If I do not receive a satisfactory response within 14 days, I will lodge a complaint with Citizens Advice and Trading Standards." This often triggers rapid resolution because companies want to avoid regulatory attention.

Comparison: monkey versus similar platforms

If you're cancelling because you prefer a different app, here's how Monkey compares on cancellation ease and pricing.

Monkey's pricing sits in the middle range. Its cancellation process is standard for app-based platforms, though Stopee finds that many users find the process less obvious than competitors like TikTok or Discord. If ease of cancellation is important to you, platforms with transparent subscription management (visible in main account settings) are preferable.

Your cancellation checklist for monkey

Before you cancel, work through this checklist to ensure a smooth process.

• Check today's date and your next renewal date (visible in your subscription settings).
• Confirm which platform charged you (app store, website, or direct billing) by checking your last receipt or bank statement.
• Screenshot your current subscription screen showing your plan, cost, and renewal date.
• Decide whether you're eligible for a 14-day refund (purchased within last 14 days, minimal use).
• If eligible, gather proof of limited use (few chats, short session times) in case you need to justify your refund claim.
• Choose your cancellation method based on where you subscribed.
• Complete the cancellation process and immediately screenshot the confirmation.
• Check your email (including spam folder) for a confirmation message within 30 minutes.
• If no email arrives, repeat the cancellation process.
• Set a reminder for 7 days later to verify no charge has appeared on your bank statement.
• Save all screenshots and confirmation emails in a dedicated folder for 6 months.
• If a post-cancellation charge appears, contact Monkey support within 48 hours with your evidence.

Summary: empowering yourself to cancel monkey with confidence

Cancelling a subscription should never feel complicated or risky. Monkey's cancellation process-whether via app, app store, or website-is straightforward once you know the exact steps. The challenge most users face is simply navigating the interface and understanding their rights.

Your position is strong: UK consumer law protects you explicitly. Within 14 days of purchase, you have an automatic right to cancel and receive a full refund if you haven't substantially used the service. After 14 days, you can still cancel to stop future charges, and you're entitled to refunds if Monkey fails to deliver what it promised.

The most important actions you can take today are: identify where you subscribed, take a screenshot of your current subscription details, and follow the step-by-step cancellation instructions for your specific platform. Keep all confirmation emails and screenshots. If Monkey charges you after cancellation or refuses a valid refund claim, escalate immediately to Trading Standards or Citizens Advice-don't accept delay or evasion.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money owed to them. Whether you're cancelling Monkey today or supporting a friend, our detailed guides empower you to act decisively and protect your rights. For further guidance on cancelling digital services or disputing charges, visit Stopee.com.

Contact information: where to send formal cancellation notices

If you choose to cancel by post or formal email, use these details.

Email: support@monkey.com (or the support address listed in your subscription confirmation email)

Written address: Check Monkey's website footer or your subscription terms for the official postal address. This is typically listed under "Contact us" or "Legal". If you cannot find it, include a demand in your email that Monkey provide a valid business address for written cancellation notices.

What to include in your cancellation letter:

• Your full name and registered email address
• Your Monkey username or account ID
• The subscription plan (weekly, monthly, quarterly, or annual) and cost
• The date you subscribed and the date(s) you were charged
• A clear statement: "I cancel my subscription to Monkey effective immediately"
• If claiming a refund: "I am exercising my right to cancel under the Consumer Contracts Regulations 2013 and request a full refund of £X"
• Your preferred refund method (original payment card, bank transfer, etc.)
• A request for written confirmation of cancellation within 7 days

Send this via registered mail or email with read receipt. Keep a copy for your records. Stopee recommends always communicating in writing for subscription cancellations-it creates a legally binding paper trail that protects you if disputes arise later. Your persistence and documentation are your strongest tools, and they work remarkably well when companies know you're serious and informed about your consumer rights.