Manage MGM

How to cancel MGM plus and stop unwanted charges

What is MGM plus and why cancellations matter

MGM Plus (marketed as MGM+) is a premium streaming and linear-channel service that delivers movies, original series, and live channel feeds to subscribers across the United States. The service evolved from the legacy Epix brand and combines feature films, franchise libraries, and scripted originals in a single subscription package. You can access MGM Plus through direct subscription or bundled with other services via third-party providers like Sling, Prime Video channels, and various streaming packages.

Understanding what you're subscribed to and how it bills is the first step toward controlling your streaming costs. MGM Plus operates on flexible billing cycles, and knowing your renewal date gives you the power to cancel before charges hit your account. At Stopee, we help consumers like you navigate these choices with clarity and confidence.

Current pricing and billing plans

MGM Plus pricing varies depending on how you subscribe. Direct-to-consumer plans typically range from $7.99 monthly to $61.99 annually, though promotional rates and bundled pricing may differ. If you subscribed through a third-party platform, your billing entity and cost structure may look different. The table below shows standard pricing as reported across official listings and verified industry sources.

Why you might cancel MGM plus

Cost control is the leading reason subscribers cancel. When you're trimming your streaming budget, MGM Plus may rank lower than services you use daily. Unexpected or duplicate charges also drive cancellations, especially when subscriptions are layered through third-party platforms or bundles. Content availability shifts, viewing habits change, and trial periods convert to paid subscriptions you never intended to keep. Recognizing your reason helps you act decisively and document your cancellation properly.

Your consumer rights when canceling streaming services

You have legal protections when you decide to cancel MGM Plus. Understanding your rights empowers you to negotiate refunds, challenge improper charges, and hold the company accountable for billing practices.

Federal protections under the restore online shoppers confidence act

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), sets strict rules for negative-option billing (subscriptions that auto-renew). MGM Plus must obtain your express informed consent before charging you, make cancellation at least as easy as sign-up, and honor cancellation requests promptly. If MGM Plus continues charging you after you cancel, the law is on your side. You can file a complaint with the FTC at reportfraud.ftc.gov if the company ignores your cancellation request or makes cancellation unreasonably difficult.

State consumer protection laws

Your state may offer additional protections. Many states require companies to disclose all material terms (price, billing frequency, cancellation method) clearly before you consent to a subscription. If MGM Plus failed to do so, you may have grounds to dispute charges or demand a refund. Check your state's attorney general office website for specific rules. Stopee recommends documenting everything you see on the sign-up page, including any trial terms and auto-renewal language, so you have proof if you need to escalate.

Cancellation methods for MGM plus

You have three primary ways to cancel MGM Plus, depending on how you subscribed. Choosing the right method ensures your cancellation request reaches the correct company and leaves you with proof of submission.

Method 1: cancel directly through the MGM plus website or app

If you signed up directly with MGM Plus (not through a third party), logging into your account and canceling through the website or app is the fastest route. This method gives you immediate confirmation and avoids postal delays.

1. Open the MGM Plus app on your device or visit the MGM Plus website and log in with your credentials.
2. Navigate to your account settings or billing section (often labeled "Account," "Settings," or "Manage Subscription").
3. Look for an option to "Cancel subscription," "Downgrade plan," or "Manage billing." Click it.
4. Read any retention offers or warnings that appear. MGM Plus may offer a discounted renewal; you can accept or decline.
5. Confirm your cancellation. The system should display a confirmation message and send you a confirmation email.
6. Save or screenshot the confirmation page and email. You now have proof of your cancellation date.

Pro tip: Cancel at least 48 hours before your renewal date. Many services process cancellations on a delay, and acting early ensures you avoid an unwanted charge.

Method 2: cancel through your third-party provider account

If you subscribed to MGM Plus as an add-on through Amazon Prime Video, Sling TV, or another bundled service, you must cancel through that provider's platform, not directly with MGM Plus. Canceling in the wrong place is the most common mistake and leaves your subscription active.

1. Log into your third-party account (Prime Video, Sling, Apple TV Channels, or whichever provider you use).
2. Navigate to "Your Subscriptions," "Manage Memberships," or "Channels" depending on the platform.
3. Locate MGM Plus in your active subscriptions or add-ons list.
4. Select the option to cancel, unsubscribe, or remove the channel.
5. Confirm the cancellation when prompted. The provider should send you a confirmation email.
6. Verify in your account that MGM Plus no longer appears in your active subscriptions.

Warning: If you cancel MGM Plus through your provider but remain subscribed to the base service (e.g., Prime Video), you keep access to everything except MGM Plus content. You will not receive a refund for the partial month unless the provider's terms allow it.

Method 3: cancel by certified mail (documented cancellation)

If you encounter resistance through digital channels or want an ironclad record of your cancellation request, send a formal letter by certified mail with return receipt. This method is slower but provides legal documentation that MGM Plus received your request.

1. Write a clear, formal letter stating your full name, email address, phone number, account number (if you have it), and the exact date you want your subscription to end.
2. Keep your letter brief: "I request immediate cancellation of my MGM Plus subscription effective [date]. Please confirm cancellation in writing and process any refunds due per your terms and applicable law."
3. Address your letter to:
   • MGM Plus
   • Attn: Customer Service
   • 260 Madison Avenue
   • New York, NY 10016
   • United States of America
4. Send the letter via USPS Certified Mail with Return Receipt Requested. This costs approximately $8 and gives you tracking and proof of delivery.
5. Keep your receipt, tracking number, and a copy of your letter in a safe place.
6. Allow 7-10 business days for MGM Plus to process and confirm your cancellation in writing.

Pro tip: Certified mail is your strongest evidence if you later dispute a charge. The return receipt proves MGM Plus received your cancellation request on a specific date. Stopee recommends using this method if the company has already ignored an online cancellation request or if you suspect billing problems.

Timeline and what to expect after you cancel

Knowing the cancellation timeline helps you plan your final viewing window and anticipate when charges stop. Streaming companies operate on different schedules, so clarity prevents frustration.

Immediate access and grace periods

When you cancel MGM Plus, your access typically ends at the end of your current billing period, not immediately. If you cancel on the 15th and your next renewal is on the 20th, you retain full access until the 20th. Some services offer immediate cancellation (access ends that day), but MGM Plus generally honors paid time through the renewal date. Check your cancellation confirmation to see your exact end date.

Refund timing and eligibility

MGM Plus does not issue refunds for partial months of service already paid. If you cancel mid-cycle, you lose the remaining days. However, the FTC requires the company to honor cancellations before the next billing date. If you cancel on day 20 of a 30-day month, your renewal on day 30 should not process. If it does, you have been overcharged and can dispute it through your payment method or the FTC.

If you believe MGM Plus charged you after you canceled, contact your bank or credit card company immediately and file a dispute. Stopee advises keeping all cancellation confirmations for at least 6 months in case you need to defend a chargeback.

What happens to your account and saved content

After your access expires, your account remains on file with MGM Plus. Any saved watchlists, viewing history, or preferences stay linked to that account. If you resubscribe in the future, you may recover that data. The company does not automatically delete your account after cancellation, so your information persists until you request account deletion separately. If privacy is a concern, you can ask MGM Plus to delete your account after canceling.

Refunds and disputing unwanted charges

MGM Plus may refuse a refund, but you have multiple escalation paths if you believe the charge was improper or the cancellation was not honored.

When you qualify for a refund

You can demand a refund if any of the following apply: you submitted a valid cancellation request and MGM Plus continued charging you after the cancellation date; you were charged without proper consent or clear disclosure of auto-renewal terms; the company ignored a cancellation request submitted through its official channel; or you discovered duplicate or fraudulent charges on your account.

How to dispute a charge with your bank

1. Contact your bank or credit card company and request a dispute or chargeback for the MGM Plus charge.
2. Provide your cancellation confirmation email, screenshot, or certified mail receipt as evidence that you canceled before the charge posted.
3. Explain the charge was unauthorized or posted after you canceled.
4. The bank will open an investigation, typically taking 30-60 days.
5. You should receive a provisional credit within 5-10 business days while the investigation continues.

Warning: Filing a dispute may prompt MGM Plus to suspend your account or flag it as disputed. This is normal and does not harm your credit. Your bank protects you during the investigation.

Escalating with the FTC

If MGM Plus refuses to refund an improper charge and your bank declines your dispute, file a complaint with the Federal Trade Commission. Visit reportfraud.ftc.gov, describe your situation, and provide your evidence (cancellation confirmation, billing statements, emails). The FTC does not issue refunds directly but investigates patterns of abuse and can pursue enforcement action against the company. Filing an FTC complaint also creates a public record that protects other consumers.

Common cancellation mistakes and how to avoid them

Cancellation delays and unwanted charges hurt because they feel preventable, and they are. Learn from patterns other subscribers have encountered so you don't repeat them.

Canceling in the wrong account or platform

The single most costly mistake is canceling through the wrong service. If you subscribed through Prime Video but cancel directly with MGM Plus, your Prime Video billing continues. You then receive a bill from Prime Video for the channel you no longer use. Before you cancel, confirm where you signed up: log into the account that issued your first receipt or billing notification, then cancel there.

Canceling too close to your renewal date

If you cancel on your renewal date or the day after, the renewal may already have posted. Digital systems process charges 24-48 hours in advance, and postal services take days. Always cancel at least 5 business days before renewal. Stopee recommends setting a phone reminder 7 days before your renewal date so you have a safety window.

Forgetting to save your confirmation

A cancellation feels complete when you see the on-screen message, but without a saved copy, you have no proof later. Screenshot the confirmation page, forward the confirmation email to yourself, or print it. If MGM Plus charges you after cancellation and you have no proof you submitted the request, disputing the charge becomes harder. Your documentation is your weapon.

Assuming the free trial cancellation is automatic

Free trial subscriptions convert to paid automatically if you don't cancel before the trial ends. The company is not obligated to remind you. Check the cancellation deadline from your trial signup email, mark it on your calendar, and cancel 2-3 days early. Do not rely on MGM Plus to notify you.

Keeping or downgrading: when cancellation might not be your best move

Cancellation is not always the answer. Sometimes downgrading, pausing, or taking a promotional rate saves you money and keeps options open.

What happens next: protecting yourself after you cancel

Cancellation is not the end of your responsibility. Follow these steps to ensure the company honors your request and you avoid surprise charges.

Monitor your billing for the next 60 days

Check your credit card or bank statement every 5-7 days for the next 2 months. Look for any MGM Plus, MGM+, or Epix charges. If the company bills you after your cancellation date, you have clear evidence of a violation. Document the charge immediately with a screenshot and keep the billing statement.

Keep cancellation records indefinitely

Do not delete your cancellation confirmation email, screenshot, or certified mail receipt. Some disputes take months or years to resolve. Streaming companies routinely re-bill canceled accounts by mistake, and having proof of your cancellation is the only defense. Archive these records in a folder you can easily access if needed.

Request account deletion if privacy matters

Cancellation ends billing but does not remove your personal data from MGM Plus' servers. If you want your name, email, phone, and payment information deleted, send a separate request to the same mailing address or contact customer service. Some states (California, Virginia, Colorado) give you the legal right to request data deletion; Stopee recommends asserting this right regardless of where you live, as companies often honor deletion requests even outside those states.

Cancellation address and final summary

Use this address if you choose to cancel by certified mail or escalate a billing dispute:

MGM Plus Customer Service
260 Madison Avenue
New York, NY 10016
United States of America

Canceling MGM Plus is straightforward if you know your subscription type, act before your renewal date, and keep proof of your request. Whether you cancel through the app, your third-party provider, or certified mail, the goal is the same: stop unwanted charges and reclaim control of your streaming budget. The most common pitfalls are canceling in the wrong account, waiting until the last minute, and failing to document your cancellation. Avoid these traps, and your cancellation will process cleanly.

If MGM Plus resists your cancellation, charges you after you cancel, or makes the process unnecessarily difficult, you have legal recourse under federal law. The FTC is on your side, and your bank will back you up if a dispute becomes necessary. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money wrongfully charged. Visit Stopee.com to learn about other services, find templates for cancellation letters, compare streaming costs, and connect with consumer advocates who've been through the same situation. Your money is yours-take control of it today.