Manage Riseguide

How to cancel riseguide and get your money back: the 2024 UAE consumer guide

Understanding riseguide: what you're paying for

Riseguide is a subscription-based fitness platform that delivers personalized workout plans, nutrition guidance and virtual training resources to help you track progress toward your health goals. You access the service via the Riseguide website or mobile app, paying a recurring subscription fee in return. Before you cancel, it helps to know exactly what you've been using and whether it still aligns with your needs.

Core features of riseguide

The platform offers tailored training plans designed for different fitness levels, real-time progress tracking tools and structured lesson content covering strength, cardio and mobility work. Your subscription is billed monthly or in longer cycles, with auto-renewal enabled by default.

Account management happens through your Riseguide profile settings or within the mobile app itself. You control your subscription from the same place you log in each day.

Why you might want to cancel

Common reasons to cancel include lifestyle changes, budget constraints, lack of engagement with the platform or switching to a different fitness service. The good news: cancelling Riseguide is straightforward, and you have multiple consumer protections in the UAE that give you leverage if the company resists your request.

Your consumer rights under UAE law

As a consumer in the United Arab Emirates, you have specific legal protections when cancelling digital subscriptions. Understanding these rights is your strongest tool if Riseguide makes cancellation difficult.

UAE consumer protection and distance selling rules

The UAE Consumer Protection Law provides you with a right of withdrawal for distance contracts (including digital services). If you subscribed to Riseguide online, you have the right to cancel within 14 days from the date you became aware of the contract, or 30 days if the company didn't clearly disclose cancellation terms beforehand.

During this cooling-off period, you're entitled to a full refund if you haven't substantially used the service. If you have used it, the company may deduct a proportional amount for the value you received, but they cannot charge a flat cancellation fee.

Who to escalate to if riseguide refuses

If Riseguide ignores your cancellation request or refuses a refund without legal cause, you can file a complaint with the UAE Ministry of Economy, which oversees consumer protection nationwide. You can also contact your local consumer protection authority in your emirate. Stopee recommends documenting every cancellation attempt in writing (email or screenshots) so you have proof if you need to escalate.

Methods to cancel riseguide: choose your path

Riseguide gives you three primary ways to cancel your subscription, each with different timelines and confirmation trails. Your choice depends on how quickly you need confirmation and your comfort with each channel.

In-app cancellation (fastest method)

Cancelling directly through the Riseguide app is the quickest and cleanest option. You receive instant confirmation and auto-renewal stops immediately. This method leaves you with a digital record you can screenshot for your protection.

1. Open the Riseguide mobile app on your phone or tablet.
   • If you don't have the app, download it from Apple App Store or Google Play.
2. Tap the Profile tab (usually at the bottom right of the screen).
3. Select Settings from the menu.
4. Tap Manage Subscription.
5. Select Cancel Subscription.
6. Follow the on-screen prompts to confirm your cancellation request.
   • Riseguide may ask why you're cancelling; you can skip this or provide feedback as you wish.
7. Screenshot the confirmation screen immediately and save it to your device or cloud storage.
8. Check your email for a cancellation confirmation message from Riseguide support.

Pro tip: If the app doesn't show a Cancel Subscription option, you may have subscribed through Apple App Store or Google Play instead of directly through Riseguide. See the platform-specific section below.

Web account cancellation

If you prefer using a desktop browser or don't have the app installed, you can cancel through the Riseguide website with the same result.

1. Visit riseguide.com and log in with your email and password.
2. Navigate to your Profile or Account Settings.
3. Look for Subscriptions, Billing or Manage Subscription.
4. Select your active subscription and choose Cancel Subscription.
5. Confirm the cancellation and screenshot the confirmation page.
6. Save any confirmation email Riseguide sends you.

Warning: Some fitness apps hide the cancellation link deliberately to discourage users. If you cannot find the Cancel Subscription button after 2 minutes of looking, move to email cancellation instead. Stopee advocates for transparency, and a hidden cancellation path suggests the company may resist your request later.

Email cancellation

Email leaves you with the strongest written record and is especially useful if the app or website cancellation fails. Email Riseguide support and include specific details to avoid delays.

1. Compose an email to support@riseguide.com with the subject line "Subscription Cancellation Request".
2. Include the following information:
   • Your full name.
   • Your registered email address on the Riseguide account.
   • Your order or subscription ID (if you have it; check your email receipts).
   • The date you want the cancellation to take effect.
   • A clear statement: "I request cancellation of my Riseguide subscription effective immediately."
3. Do NOT demand a refund in the same email; keep the cancellation request separate from refund requests.
4. Send the email and keep a copy in a safe folder.
5. Expect a response within 5 working days. Follow up if you don't hear back.

Pro tip: Use "CC" to send a copy to yourself and save the email thread. This proves you sent the request on a specific date if you need to escalate to the UAE Ministry of Economy later.

Apple app store or google play cancellation

If you subscribed to Riseguide through Apple App Store (iOS) or Google Play (Android) rather than the Riseguide website directly, you must cancel through that platform's subscription settings, not through the Riseguide app itself.

Cancel on Apple App Store (iPhone/iPad):

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find Riseguide in the list.
5. Tap Edit or the Riseguide listing.
6. Select Cancel Subscription.
7. Choose your reason (optional) and confirm.

Cancel on Google Play (Android):

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Find Riseguide.
5. Tap Cancel subscription.
6. Confirm the cancellation.

Warning: App Store and Google Play cancellations can take 24-48 hours to process. If Riseguide charges you again after you've cancelled, contact Apple or Google support immediately with your cancellation proof.

Postal cancellation (formal, slow method)

You also have the right to cancel by post. This method is slower but creates an official paper trail and is recognized under UAE consumer law as a valid cancellation method.

1. Write a formal cancellation letter including your name, email, account number and subscription details.
2. Sign the letter.
3. Mail it to the Riseguide support address (see the address section at the end of this guide).
4. Send it via registered mail so you receive proof of delivery.
5. Keep your proof of delivery receipt.

Postal cancellation typically takes 10-15 working days to process. For this reason, Stopee recommends using this method only if other channels are unavailable.

Pricing and billing: what you're actually paying

Riseguide bills on a subscription model with multiple plan options. Knowing your current plan and renewal date is essential before you cancel, so you understand when your access will end and whether a refund applies.

Current riseguide pricing in the UAE

Riseguide displays prices in USD by default in the app and on the website. To see exact prices in UAE Dirhams (AED د.إ), check your account settings or email support@riseguide.com. Currency conversions vary daily, so confirm pricing before cancelling if a refund is your goal.

What happens after you cancel riseguide

Cancelling your subscription triggers specific changes to your access and billing. Understanding the timeline helps you plan your fitness routine transition and avoid surprise charges.

Access and service continuation

When you cancel, Riseguide stops auto-renewal, meaning no further charges occur after your current billing period ends. You retain full access to all workout plans, nutrition guides and tracking features until that final date arrives. Your access ends on the last day of the month or cycle you've already paid for.

For example, if you cancel on 15 January with a monthly subscription that renews on 25 January, you keep access through 24 January. On 25 January, your account is deactivated.

Your data and progress records

Your Riseguide account, saved workouts, progress photos and performance data remain stored on Riseguide's servers unless you request deletion. You can download or screenshot your training history before your access expires if you want to keep records for personal use.

Pro tip: Export your progress data before the cancellation date. Log workouts, take screenshots of your statistics and download any training plans as PDFs. This ensures you have a copy if you want to switch to another platform and maintain continuity.

If you want Riseguide to permanently delete your account and all associated data, send a separate email to support@riseguide.com requesting GDPR-compliant data deletion. They must respond within 30 days under UAE data protection principles.

Refunds: when you're entitled to money back

Riseguide offers refunds only in specific circumstances. Knowing whether you qualify is the difference between losing money and recovering it.

The 30-day money-back guarantee

Riseguide advertises a 30-day money-back guarantee if you purchase directly through their website (not through Apple App Store or Google Play). To qualify, you must email support@riseguide.com within 30 days of your initial purchase and request a refund review.

Riseguide may ask you to provide evidence that you followed their training plan (such as workout screenshots or progress photos). This is a common verification step, and it's legitimate. If you have minimal engagement (fewer than 3 logged workouts in 30 days), Riseguide may deny the refund, claiming you didn't give the program a fair trial.

Warning: The 30-day guarantee applies only to the initial subscription purchase. Renewal charges and subsequent months are not covered by this guarantee.

Legal refund rights under UAE consumer law

Regardless of Riseguide's internal refund policy, UAE consumer protection law grants you a 14-day withdrawal right for distance contracts (including digital subscriptions). If Riseguide fails to clearly disclose cancellation terms at the time of purchase, this window extends to 30 days.

During the withdrawal period, you're entitled to a full refund minus any deduction for services you've already consumed. For example, if you cancel on day 10 of a 30-day month, Riseguide can deduct a proportional amount (roughly one-third of the fee), but they must refund the remainder.

Pro tip: If Riseguide refuses a refund after you cancel within 14 days, mention UAE consumer law in your follow-up email. Include phrases like "I am exercising my 14-day right of withdrawal under UAE consumer protection legislation" and "I request a proportional refund for the unused period." This signals that you know your rights and increases the likelihood they will process the refund without further escalation.

Non-refundable subscriptions: the general rule

Riseguide's standard policy states that subscription fees are non-refundable once the billing period has started, unless the 30-day money-back guarantee or UAE legal requirements apply. Cancellation stops future charges but does not recover past payments.

Common mistakes when cancelling riseguide

Cancelling a fitness app is simple in theory, but small errors can leave you paying for weeks longer than intended or lose your refund eligibility. Stopee has seen consumers make these preventable mistakes repeatedly.

Mistake 1: cancelling through the wrong platform

If you subscribed via Apple App Store or Google Play, logging into the Riseguide app and cancelling there won't work. The in-app cancellation button won't exist because Apple or Google controls your subscription, not Riseguide. You must cancel through your device settings instead. Check your subscription history: open your last email receipt and confirm whether it says "Riseguide.com" or "Apple" or "Google" as the billing entity.

Mistake 2: forgetting to screenshot confirmation

Digital confirmations disappear or get buried in email inboxes. Screenshot the cancellation confirmation screen immediately and save it with today's date in the filename. If a refund dispute arises, this screenshot is your proof that you cancelled on schedule.

Mistake 3: cancelling too close to your renewal date

If your renewal date is tomorrow and you cancel today, you may still be charged one final time. Cancellation typically stops future auto-renewals but doesn't prevent the imminent charge. Cancel at least 3-5 days before your next billing date to ensure the system processes the cancellation first.

Mistake 4: not following up if you don't receive confirmation

Email cancellation requests sometimes get lost. If you email support@riseguide.com on a Monday but receive no response by Friday, send a follow-up email referencing your original request. Include the date and time of your first email so support can locate your ticket quickly.

Mistake 5: assuming access ends immediately

Cancellation stops billing but does not terminate your access instantly. You keep the app and all its content until the current billing period closes. This can confuse users who expect immediate lockout. Plan your fitness routine accordingly and don't wait until the last day to download progress data.

Checklist: before and after cancellation

Use this step-by-step checklist to ensure you cancel cleanly and protect yourself from future charges or disputes.

Before you cancel

• Log into your Riseguide account and note your next renewal date (check your account settings or last billing email).
• Decide which cancellation method suits you: in-app is fastest, email is best for documentation.
• Download or screenshot any training plans, progress photos or data you want to keep.
• Confirm whether you qualify for the 30-day money-back guarantee (within 30 days of purchase, purchased directly from Riseguide, not App Store or Google Play).
• If you purchased via App Store or Google Play, find your subscription in those platforms' settings; do not rely on the Riseguide app's cancellation process.

During cancellation

• Cancel at least 3-5 days before your renewal date to avoid a final charge.
• Complete the cancellation process (in-app, web, email or postal) and proceed immediately to the next step.
• Take a screenshot of any on-screen confirmation and save it with today's date.
• Do not close the app or browser until you see the final confirmation message.

After cancellation

• Monitor your email for a cancellation confirmation from Riseguide support (allow 24-48 hours).
• Save that email confirmation in a dedicated folder for future reference.
• Check your bank or payment method statement 3-5 days later to confirm no further charge was applied on your renewal date.
• If you are charged again after cancellation, contact Riseguide support immediately with your cancellation proof and request a refund.
• If Riseguide refuses to refund an unauthorized charge, contact your bank or payment provider and dispute the transaction.
• If a refund dispute arises, escalate to the UAE Ministry of Economy with copies of your cancellation proof and correspondence with Riseguide.

Timeline: when your access and billing end

Timing matters when you cancel. Understanding the exact moment your subscription ends prevents confusion and helps you claim refunds if eligible.

Why stopee recommends cancelling directly

Stopee has helped thousands of consumers cancel subscriptions like Riseguide quickly and without unnecessary fees. The platform gives you multiple cancellation paths, which is consumer-friendly, but it also means you must choose the right method for your situation.

Direct in-app cancellation is fastest because you receive instant confirmation and auto-renewal stops in real time. Email cancellation is best if you want a paper trail or if the app cancellation button doesn't appear. Both methods are legitimate and legally equivalent under UAE consumer law.

The key to a friction-free cancellation is acting early (at least 3-5 days before your renewal date), documenting every step and following up immediately if confirmation doesn't arrive within 48 hours. Stopee recommends saving all confirmation emails and screenshots in a single folder labeled "Subscriptions" so you have instant access if a dispute arises.

Contact riseguide support

If you encounter issues cancelling Riseguide or need additional assistance, reach out directly to their support team.

Official support contact

• Email: support@riseguide.com
• Website: riseguide.com
• Response time: 5-7 working days (allow longer during weekends and UAE holidays)

Postal address for formal cancellation or escalation

If you require a formal mailing address for registered postal cancellation or to escalate a dispute in writing, contact Riseguide support via email first and request their official corporate address. This ensures you send your letter to the correct legal entity and have proof of delivery through registered mail.

Escalation: UAE ministry of economy

If Riseguide refuses to honour your cancellation or refund request after you've provided clear cancellation proof, file a formal complaint with the UAE Ministry of Economy, Consumer Protection Division. You can submit a complaint online or in writing, and the ministry will investigate on your behalf at no cost. Stopee advises keeping all emails, screenshots and payment receipts as evidence when filing with the ministry.

Cancelling Riseguide is a straightforward process when you follow the steps outlined above and stay organized. Whether you choose to cancel via the app, email or postal mail, your consumer rights are protected under UAE law. Document every step, monitor your billing, and don't hesitate to escalate if the company resists your legitimate cancellation request. Stopee is here to empower you to cancel confidently and reclaim control of your subscriptions.