Manage Riseguide

How to cancel RiseGuide: step-by-step guide for new zealand subscribers

Understanding RiseGuide and why you might want to cancel

RiseGuide is a subscription-based coaching and self-improvement platform operated by Celeb Innovations Limited, a company registered in Cyprus. The service delivers premium content, daily guidance, and personalised plans through its website and mobile app, helping users work towards personal development goals.

Most people subscribe for weekly, monthly, or annual access to premium coaching materials and tools. Your subscription renews automatically unless you cancel before your renewal date. If you've decided RiseGuide no longer fits your needs-or you simply want to pause your subscription-understanding your cancellation options is the first step towards taking control of your spending.

At Stopee, we know that cancelling a subscription should be straightforward. We've created this guide to walk you through every method available to New Zealand subscribers, so you can cancel RiseGuide with confidence and avoid unexpected charges.

Common reasons to cancel

You might cancel because the coaching style doesn't match your expectations, the cost no longer suits your budget, or you've achieved your goals. Whatever your reason, you deserve clear information and a smooth process.

What you need to know before you cancel

Cancelling stops future renewals but does not remove your access immediately. You'll retain access to premium features until the end of your current billing period. If you cancel less than 24 hours before your next renewal date (for web-purchased subscriptions), you may still be charged for the next period.

How to cancel RiseGuide in the app

If you subscribed through the RiseGuide app on your phone or tablet, you can cancel directly within the app settings.

1. Open the RiseGuide app on your device.
2. Navigate to your Profile (usually at the bottom right of the screen).
3. Tap Settings.
4. Select Manage Subscription or Subscriptions.
5. Choose Cancel Subscription.
6. Confirm your cancellation when prompted.

Pro tip: Once you cancel in the app, your future auto-renewals will stop immediately, but you'll keep access to all premium features until your current paid period ends. Take note of your access end date so you know when your subscription expires.

Cancel via google play (Android)

If you subscribed to RiseGuide through the Google Play Store, you'll manage your cancellation through your Google account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap RiseGuide.
5. Select Cancel Subscription.
6. Follow the prompts to confirm your cancellation.

Warning: Google Play processes cancellations at the end of your current billing cycle. If you cancel mid-cycle, you won't receive a refund for the unused portion unless you contact Google Play support within your refund window.

Cancel via apple app store (iOS)

Apple's subscription management system works slightly differently from Google's. Here's how to cancel on your iPhone or iPad.

1. Open the Settings app on your iOS device.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Locate RiseGuide in your active subscriptions list.
5. Tap it and select Cancel Subscription.
6. Confirm by selecting Confirm Cancellation.

Apple typically processes cancellations immediately, and your access continues until the end of your billing period. If you cancel within 14 days of purchasing a subscription through Apple, you may qualify for a refund under Apple's guidelines.

How to cancel RiseGuide if you paid directly on their website

Subscriptions purchased directly from the RiseGuide website require a different cancellation method. RiseGuide does not offer self-service cancellation through its website dashboard, so you'll need to contact their support team by email.

Email cancellation process

1. Open your email client and compose a new message to [email protected].
2. In the subject line, write: "Cancellation Request" or "Cancel My RiseGuide Subscription".
3. In the email body, include the following details:
   • Your full name as it appears on your RiseGuide account.
   • The email address associated with your subscription.
   • Your subscription plan (weekly, monthly, or annual).
   • The date you subscribed or your billing cycle start date.
   • A clear statement: "I request to cancel my RiseGuide subscription effective immediately."
4. Send the email and keep a copy for your records.
5. Wait for confirmation. RiseGuide's support team should respond within 2 to 5 business days.

Important timing rule: To avoid being charged for your next billing period, you must submit your cancellation request at least 24 hours before your renewal date. Check your last receipt or invoice to confirm your renewal date, then count back one day.

Pro tip: Send your cancellation email from the same email address linked to your RiseGuide account. This speeds up the verification process and reduces the chance of delays.

What happens after you cancel RiseGuide

Cancelling a subscription can feel uncertain. Here's exactly what to expect so you're not caught off guard.

Your access and data after cancellation

Once your cancellation is processed, you'll retain full access to all premium content and features until the end of your current billing period. Your account itself is not deleted automatically. Your personal data, progress, and coaching history remain stored in RiseGuide's system unless you request account deletion.

If you want your account and all associated data removed, you must request this explicitly in a separate email to support. RiseGuide does not delete accounts automatically upon subscription cancellation.

Billing after cancellation

Once you cancel, no further charges will appear on your payment method after your current billing period ends. If you cancel via an app store (Apple or Google), the timing of when your cancellation becomes effective depends on that store's processing window-usually within 1 to 3 business days.

Warning: If you cancel your payment method (credit card, bank account) before formally cancelling your RiseGuide subscription, the company may still attempt to charge you. This can result in failed payment fees or account suspension. Always cancel the subscription first, then update your payment method if needed.

Keep records of your cancellation

Save every email you send and receive regarding your cancellation. Keep screenshots of your cancellation confirmation from the app or app store. Store copies of your final invoice and any refund confirmations. These documents protect you if a dispute arises and are essential evidence for Stopee or other consumer advocates if you need to escalate a complaint.

Will you get a refund?

Refunds depend on where you subscribed, when you subscribed, and the reason for your cancellation. Here's what you need to know about RiseGuide's refund policies.

30-day money-back guarantee for web purchases

RiseGuide offers a 30-day money-back guarantee for subscriptions purchased directly through their website. This is their main refund protection.

• The guarantee applies only to purchases made through riseguide.com, not through app stores.
• You must request a refund within 30 days of your initial purchase.
• RiseGuide may ask you to provide proof that you engaged with the content (for example, screenshots showing completed lessons or activities).
• The guarantee typically excludes refunds for personal preference or purely financial hardship unless RiseGuide explicitly agrees otherwise.

If you purchased within the last 30 days and want to claim this guarantee, include your refund request in your cancellation email to support. Be clear about why the service did not meet your expectations, and provide any requested evidence promptly.

App store refund policies

If you subscribed through Apple App Store or Google Play, you're eligible for refunds under their respective policies, which are often more generous than RiseGuide's own policy.

• Apple App Store: You can request a refund within 14 days of purchase through the Report a Problem section in your Apple account. Apple processes refund requests quickly, often within 3 to 5 business days.
• Google Play Store: You can request a refund within 2 hours of purchase for most apps and subscriptions. After 2 hours, refunds are at Google's discretion. Contact Google Play support with your cancellation request and refund reason.

Pro tip: If you cancel an app store subscription within the refund window and contact the store directly rather than RiseGuide, you're more likely to receive a refund. App stores prioritise consumer protection over subscription company profits.

Standard subscription policy (non-refundable)

RiseGuide's standard terms state that subscription fees are non-refundable and non-exchangeable except where required by law or explicitly stated in their money-back guarantee. If you cancel outside the 30-day window for web purchases, or after the app store refund window closes, RiseGuide will not refund your fees.

Your consumer rights as a new zealand subscriber

New Zealand law provides you with important protections when buying subscription services. Understanding these rights strengthens your position if RiseGuide fails to deliver or refuses to cancel.

Consumer guarantees act 1993

Under New Zealand's Consumer Guarantees Act, all goods and services must be of acceptable quality, fit for purpose, and as described. If RiseGuide's service is faulty, doesn't work as promised, or is misleading, you have legal remedies.

• If the service is faulty within a reasonable time of purchase, you can ask RiseGuide to repair or replace it (or refund you in some cases).
• You do not need to accept a faulty service simply because you agreed to auto-renewing billing.
• If RiseGuide refuses to help, you can escalate your complaint to the Commerce Commission or a consumer protection agency.

Cancellation rights for online services

While New Zealand does not have a blanket 14-day cooling-off period like the European Union, you still have rights under consumer law. If RiseGuide's cancellation process is deliberately hidden, obscured, or non-functional, this may breach the Fair Trading Act. You should always be able to cancel easily.

Fair trading act protections

RiseGuide must not mislead you about subscription terms, charges, or cancellation processes. If you can prove the company made false or misleading claims-for example, that cancellation is "impossible" or that charges are "non-cancellable"-you can lodge a complaint with the Commerce Commission.

RiseGuide pricing and plan options

Understanding RiseGuide's pricing helps you decide whether the cost justifies staying subscribed. Prices vary slightly depending on how you subscribe.

Note: Prices shown are approximate conversions from USD. Actual New Zealand pricing may vary slightly depending on your app store region settings and real-time currency exchange rates. Always check your invoice for exact charges.

Value for money assessment

The annual plan offers the best per-week value (about $11.50 per week), but it locks you in for a full year. If you're unsure whether RiseGuide suits you, start with the monthly plan ($99) to test the content before committing to a year.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but many people make mistakes that cost them money or cause frustration. We've seen these traps before-here's how to sidestep them.

Mistake 1: cancelling your payment method instead of the subscription

Some people think cancelling their credit card or removing their payment method will automatically stop a subscription. This rarely works. RiseGuide will still attempt to charge you, and when the charge fails, you may face late fees, account suspension, or credit damage.

Action: Always cancel the subscription itself through the app, app store, or email support. Only remove your payment method after the subscription is formally cancelled.

Mistake 2: missing the 24-hour window for web purchases

RiseGuide requires you to cancel at least 24 hours before your renewal date. If you cancel at 11 PM when your renewal happens at 7 AM the next morning, you've missed the window and will be charged.

Action: Check your invoice now for your exact renewal time. Set a phone reminder for at least 2 days before that date. Send your cancellation email early in the morning to ensure it reaches support with plenty of time to spare.

Mistake 3: not requesting account deletion separately

Cancelling your subscription does not delete your account or personal data. RiseGuide keeps your account active indefinitely unless you explicitly ask them to delete it. If privacy is a concern, send a second email requesting account deletion.

Action: After your cancellation is confirmed, send a follow-up email: "Please also delete my RiseGuide account and remove all my personal data." Request written confirmation of deletion.

Mistake 4: forgetting to save cancellation confirmations

If RiseGuide later claims you never cancelled, or attempts to charge you after cancellation, your confirmation email is your only proof. Many people delete these emails or lose track of them.

Action: Create a folder in your email called "Subscription Cancellations" and move every confirmation there. Take screenshots of app-store cancellations. Photograph your receipt. These records are invaluable if you need to dispute a charge with your bank or escalate a complaint to Stopee or the Commerce Commission.

Your checklist for cancelling RiseGuide

Use this checklist to ensure you've covered every step and won't face unexpected charges after cancellation.

• I know where I subscribed (RiseGuide website, Apple App Store, or Google Play).
• I have checked my invoice or receipt to confirm my renewal date and time.
• I am cancelling at least 24 hours before my renewal date (if web purchase).
• I have sent or submitted my cancellation request (email, app, or store).
• I have saved a copy of my cancellation confirmation email or screenshot.
• I have noted the date my access will end (usually end of current billing period).
• I understand I will retain access until my access end date.
• If refund-eligible, I have submitted a refund request within the required timeframe.
• I have requested account deletion if I want my personal data removed.
• I have set a reminder to verify no charge appears on my next statement after the access end date.

Escalation and further help

If RiseGuide refuses to cancel your subscription, denies your refund request unfairly, or continues to charge you after cancellation, you have options.

Direct dispute with RiseGuide

First, reply to any support email with a clear, dated message: "I am formally requesting cancellation of my subscription and confirmation that no further charges will occur. Please respond within 5 business days." Keep a copy of this email.

Chargeback through your bank or card provider

If RiseGuide charges you after you've cancelled, contact your bank immediately. Most banks offer dispute or chargeback procedures for unauthorised or repeated charges. You'll need to provide your cancellation confirmation as evidence.

Commerce commission complaint

If you believe RiseGuide has breached the Fair Trading Act (misleading cancellation terms, hidden charges, false promises), file a complaint with the Commerce Commission. New Zealand's Commerce Commission investigates consumer complaints and can force companies to refund customers and change their practices.

Get help from stopee

Stopee has helped thousands of consumers cancel problematic subscriptions and recover unfair charges. If you're struggling to cancel RiseGuide, facing repeated billing after cancellation, or denied a refund you believe you deserve, Stopee can guide you through your options and help you escalate your case. Visit Stopee.com to explore your consumer rights and find templates and advice tailored to your situation.

Summary: taking control of your RiseGuide subscription

Cancelling RiseGuide is straightforward once you know which method applies to you. If you subscribed through the app, cancel in the app settings or through your phone's app store. If you paid RiseGuide directly, email support with your account details and cancellation request, ensuring you do so at least 24 hours before your renewal date.

You'll keep access to all premium content until the end of your current billing period. If you cancel within 30 days of a direct web purchase, you may qualify for a refund. If you subscribed through Apple or Google, their refund windows are even more generous.

Save all confirmation emails, know your renewal date, and verify that no unexpected charge appears on your next statement. If RiseGuide refuses to cancel or continues to charge you, your consumer rights under New Zealand's Consumer Guarantees Act and Fair Trading Act protect you.

Stopee is here to support you every step of the way. Whether you need help drafting a cancellation email, understanding your refund rights, or escalating a dispute, Stopee.com provides templates, guides, and expert advice. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money unfairly taken from their accounts. Visit Stopee today to take control of your subscriptions.

Contact information for cancellation

RiseGuide customer support email: [email protected]

RiseGuide is operated by Celeb Innovations Limited, registered in Cyprus. No New Zealand physical address is publicly listed. All cancellation requests must be submitted by email.

When you email, include your full name, account email, subscription details, and a clear cancellation request. Send from the email address linked to your account. Keep a copy of every email exchange for your records.