Manage Rise

How to cancel rise in new zealand and stop sleep app charges

What rise is and why you might want to cancel

Rise is a sleep and alarm application designed to help you track sleep debt, optimise wake times, and improve your overall sleep quality through AI-powered coaching. The app combines features like wind-down reminders, caffeine and light guidance, and expert sleep content to support better rest.

You can access Rise as a mobile app through the App Store or Google Play, or by purchasing a subscription directly from the Rise website. Many New Zealand users subscribe through one of these three channels, and each method has its own cancellation process.

If you've decided Rise no longer fits your needs or budget, Stopee is here to guide you through cancellation step by step. Whether you're charged by Apple, Google, or Rise directly, we'll show you exactly how to stop billing before your next renewal date.

Common reasons to cancel rise

You might be ready to cancel for practical reasons. Perhaps you've found a different sleep app that works better for you, your budget has tightened, or you simply aren't using the premium features regularly enough to justify the monthly cost. Some users cancel because they've completed their trial period and want to avoid unexpected charges. Whatever your reason, cancelling promptly protects your wallet and gives you peace of mind.

How rise billing works in new zealand

Rise charges in NZD, and your billing depends entirely on where you started your subscription. If you subscribed through Apple's App Store, Apple handles your payments. If you used Google Play, Google processes charges. Website subscriptions are billed directly by Rise. This matters because each platform has its own cancellation method, and cancelling on one platform won't stop charges from another.

Rise pricing and subscription plans

Here is the current Rise pricing available in New Zealand, based on App Store listings as of early 2025.

Pro tip: If you're still in your 7-day trial, cancel immediately to avoid being charged at all. Charges process automatically at the end of the trial unless you cancel first.

What you pay and when

Monthly subscriptions renew every 30 days at $9.99 NZD. Annual subscriptions cost $79.99 NZD and renew yearly. Both include the same premium features once your trial ends. If you've paid for a full month or year, you won't receive a refund for unused time after cancellation, so cancelling mid-period doesn't recover partial fees.

Your consumer rights when cancelling rise in new zealand

New Zealand consumer law protects you when cancelling digital subscriptions, and understanding these rights gives you leverage if Rise or the app platforms resist your cancellation request.

Consumer guarantees act and subscription cancellation

The Consumer Guarantees Act 1993 (CGA) is your safety net. Under this law, Rise must provide you with services that are of acceptable quality and fit for purpose. If the app is faulty, crashes repeatedly, or fails to deliver the core features you paid for, you have the right to request a refund or remedy, even after your trial ends.

Additionally, the CGA gives you the right to cancel a subscription if the service becomes unfit for its intended purpose. For example, if Rise stops working on your phone or removes features you paid for, you can cite the CGA when requesting a refund from Apple, Google, or Rise directly.

Fair trading act protection

The Fair Trading Act 1986 prevents companies from misleading you about cancellation. If Rise makes it deliberately difficult to cancel or hides the cancellation option, that's a breach of fair trading law. You can report this conduct to the Commerce Commission if it happens.

Your escalation point: commerce commission

If Rise refuses to honour your cancellation or refund request despite the CGA, you can escalate to the Commerce Commission (www.comcom.govt.nz). Document your cancellation attempts and keep receipts. The Commerce Commission takes subscription disputes seriously and can investigate unfair practices.

How to cancel rise if you subscribed via the app store

If you started your Rise subscription through Apple's App Store, you must cancel through Apple's subscription management system. Simply deleting the app or your Rise account will not stop Apple from charging you, so follow these steps carefully.

1. Open the Rise app on your iPhone or iPad.
   • Tap the Profile icon (usually at the bottom right of the app).
   • Select "Subscription" or "Membership".
   • Tap "Cancel Subscription Renewal" or "Manage Subscription".
   • Confirm the cancellation when prompted.
2. If the in-app method doesn't work, cancel directly through Apple Settings.
   • Open Settings on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select "Subscriptions".
   • Find "Rise" in the list and tap it.
   • Tap "Cancel Subscription".
   • Confirm by selecting "Confirm Cancellation".

Warning: Deleting the Rise app or your Rise account does NOT cancel your subscription. Your Apple account will continue to be charged unless you cancel through Apple's subscription settings specifically. Check your next billing date before you cancel, so you know when charges will stop.

Pro tip: After cancellation, log back into Settings and Subscriptions to verify Rise no longer appears in your active subscriptions list. This confirms your cancellation took effect.

How to cancel rise if you subscribed via google play

Google Play handles your billing if you subscribed through an Android phone or tablet. Like Apple, Google requires you to cancel through their platform, not through the Rise app alone.

1. Cancel directly from the Rise app.
   • Open the Rise app and tap Profile.
   • Select "Subscription" or "Membership".
   • Tap "Cancel Subscription Renewal".
   • Follow the on-screen prompts to confirm.
2. If that doesn't work, cancel through Google Play Store.
   • Open the Google Play Store app.
   • Tap your Profile icon in the top right corner.
   • Select "Manage my subscriptions" or "Payments and subscriptions".
   • Find "Rise" and tap it.
   • Select "Cancel subscription".
   • Confirm the cancellation.

Warning: Like the App Store, deleting the Rise app or your account does not stop Google Play from charging you. You must cancel your subscription through Google's systems to prevent future charges.

Pro tip: Screenshot your cancellation confirmation from Google Play. If Google or Rise ever claims your subscription is still active, you'll have proof you cancelled on a specific date.

How to cancel rise if you subscribed directly on the rise website

If you purchased your Rise subscription directly through rise.com, Rise itself handles your billing, not Apple or Google. This cancellation path is slightly different and requires you to use the Rise support system.

1. Log into your Rise account on the Rise app or website.
   • Tap Profile or account settings.
   • Select "Membership" or "Subscription".
   • Look for "Cancel Subscription Renewal" or a similar option.
   • Confirm your cancellation choice.
2. If you can't find the cancellation option in-app, contact Rise support directly.
   • Visit the Rise help centre or support page.
   • Use their "Submit a request" form or live chat feature.
   • Clearly state you want to cancel your subscription effective immediately or at the end of your current billing cycle.
   • Include your email address and subscription details.
   • Request written confirmation of your cancellation.

Warning: Website-managed subscriptions do not appear in your Apple or Google subscription lists, so don't assume you've cancelled if you only checked those platforms. Confirm with Rise directly that your cancellation has taken effect.

Pro tip: When contacting Rise support, ask for a cancellation reference number and the exact date your subscription will stop renewing. This gives you documented proof for later if charges continue.

What happens after you cancel rise

Cancelling Rise doesn't end your access immediately. Understanding the post-cancellation timeline helps you manage expectations and avoid surprises.

Your access and features after cancellation

When you cancel Rise, your access to premium features continues until the end of your current billing period. If you cancelled mid-month on a monthly subscription, you keep all premium features until your monthly renewal date arrives. At that point, you'll lose access to premium coaching, detailed sleep reports, and advanced alarm functions. You'll revert to free features only, or lose app access entirely if you had no free tier.

Your sleep data remains available for download until you delete your account. Cancelling a subscription does not automatically erase your personal data or sleep history.

Billing and automatic renewal

Once your cancellation takes effect at the end of your billing cycle, no further charges will occur. Rise, Apple, and Google will not attempt to renew your subscription. Your payment method will not be charged again unless you manually resubscribe.

There are no pro-rata refunds. If you cancel on day 5 of a 30-day billing cycle, you lose access to 25 days of paid service with no refund. This is why cancelling early in your billing cycle minimises wasted fees.

Account deletion and data removal

Cancelling your subscription is not the same as deleting your account. Your Rise account, email, and sleep history remain stored on Rise's servers after cancellation. If you want your personal data permanently removed, contact Rise support and request account deletion. Ask them to delete your data under privacy laws (including the Privacy Act 2020).

Deleting the Rise app from your phone does not delete your account or stop billing. You must cancel the subscription separately.

Refunds: how to recover charges if rise went wrong

Cancelling stops future charges, but if you want your money back for charges already processed, you'll need to request a refund through the appropriate channel.

Rise's refund policy

Rise does not automatically refund subscription fees once a charge has processed. Cancelling does not trigger a refund for unused time. However, you can request a refund if you have a valid reason, such as a billing error, unauthorised charge, or if Rise failed to deliver the service you paid for.

How to request a refund from apple

1. Visit reportaproblem.apple.com in your web browser.
2. Sign in with your Apple ID.
3. Find the Rise subscription charge you want refunded.
4. Click "Report a Problem" next to the charge.
5. Select a reason (billing error, app not as described, unauthorised charge, etc.).
6. Provide details explaining why you believe you deserve a refund.
7. Submit your report and wait for Apple's response, typically within 5-10 business days.

Pro tip: Apple is more likely to approve refunds if you cite technical faults, subscription features that didn't work, or if you cancelled during the 7-day trial. Be specific about what went wrong and include your subscription start date.

How to request a refund from google play

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon and select "Manage my subscriptions".
3. Find Rise and tap it.
4. Look for "Refund or report an issue" or "Help and feedback".
5. Select "Report an issue" and explain your reason for requesting a refund.
6. Alternatively, visit support.google.com, sign in, and submit a refund request through your account.
7. Google typically responds within 2-5 business days.

Pro tip: Google refunds are often approved more generously within 48 hours of the charge if you report the issue quickly. Screenshot your cancellation date and the charge date to show you acted promptly.

How to request a refund from rise directly

1. Visit the Rise help centre or support page.
2. Use the "Submit a request" form or contact Rise support via email or chat.
3. Clearly state you're requesting a refund for a specific charge (include the date and amount).
4. Explain your reason (billing error, service not delivered, unauthorised charge, etc.).
5. Provide your Rise account email and subscription history.
6. Request a response within 7 days and keep records of your request.

Warning: Rise may refuse your refund request if you cancelled after your trial ended and used the service regularly. Document everything to strengthen your case if you need to escalate to the Commerce Commission.

Refund timeline and trial cancellation

If you cancel during your 7-day trial before any charge processes, you will not be charged at all. This is your risk-free window. If you cancel after the trial but within 48 hours of a charge posting, Apple and Google often approve refunds automatically. Rise's direct refund window may be shorter, so act quickly.

Common mistakes to avoid when cancelling rise

Cancelling a subscription seems straightforward, but small mistakes can leave you paying for weeks longer than you intended. Learning what others have done wrong helps you protect yourself.

Deleting the app instead of cancelling the subscription

This is the most common mistake. You delete Rise from your phone expecting charges to stop, but your subscription remains active on Apple, Google, or Rise's systems. Weeks later, you notice you're still being charged. Always cancel your subscription first, then delete the app if you want to remove it from your device.

Cancelling on the wrong platform

If you subscribed through Apple but try to cancel on Google Play, nothing happens because Google has no record of your subscription. Check your original confirmation email to see which platform you used. If you're unsure, visit Settings on both your Apple and Android devices to find where the subscription actually lives.

Missing the billing date

Subscriptions renew on the same day each month or year. If your billing date is the 15th and you cancel on the 16th, you'll be charged for another full cycle before your cancellation takes effect. Cancel at least one day before your next billing date to minimise wasted fees. Check your subscription details to see the exact renewal date.

Not confirming your cancellation

After submitting a cancellation request, verify it actually worked. Log back into your subscription settings and confirm Rise no longer appears as an active subscription. If it still shows, try cancelling again or contact support. Don't assume silence means success.

Ignoring billing after "cancellation"

Even after you cancel, watch your bank or credit card statements for the next 1-2 billing cycles. If Rise continues charging you after your cancellation date, you have proof of a billing error and can request a refund immediately. Many people miss unauthorised charges because they don't review statements carefully.

Checklist: verify you've cancelled rise successfully

Use this step-by-step checklist to confirm your cancellation is complete and charges have stopped.

Why stopee helps you cancel with confidence

Stopee (stopee.com) specialises in helping New Zealand consumers cancel subscriptions safely and recover refunds. Our guides break down every platform's cancellation process, flag the mistakes that cost people money, and show you exactly how to escalate if a company refuses to cancel.

We understand the frustration of being stuck in a subscription you don't want. That's why Stopee exists: to give you clear, step-by-step instructions and back up your cancellation request with consumer law. Whether you subscribed through Apple, Google, or Rise directly, Stopee has helped thousands of Kiwi consumers take control of their digital wallets and stop unwanted charges.

If Rise continues billing you after you've followed these steps, Stopee also guides you through refund requests and escalation to the Commerce Commission. You have rights as a consumer, and Stopee makes sure you know how to use them.

Summary: cancel rise in three moves

Get help with rise cancellation through stopee

Cancelling Rise should be simple, but dark patterns and platform confusion often make it harder than it needs to be. If you've tried to cancel and Rise is still charging you, or if your refund request was denied, Stopee provides step-by-step guidance on escalation and consumer rights.

Visit Stopee (stopee.com) for detailed guides on cancelling any subscription in New Zealand, including how to cite the Consumer Guarantees Act, contact the Commerce Commission, and recover charges that should never have been processed. Stopee has helped thousands of consumers stop unwanted billing and take back control of their money.

Contact Rise support (if needed): Unfortunately, Rise does not publish a public postal address for cancellation requests. All cancellations must be processed through the Rise app, the App Store, Google Play, or via the Rise online help centre at their support page. If you cannot find a cancellation option, use the "Submit a request" form and specify your intent to cancel immediately.