Manage Rise

How to cancel your rise subscription and avoid hidden charges

What is rise and how it works in australia

Rise is a digital membership platform that delivers guided practices, coaching and daily content through an app or web interface. If you've signed up for Rise in Australia, you're paying in Australian dollars for access to structured wellness or personal development content. The service operates on a subscription model with two main pricing tiers: a monthly plan at A$19.99 and an annual plan at A$159.99. Both plans renew automatically at the end of each billing cycle unless you actively cancel. Understanding how Rise works before you cancel is essential, because the platform's automatic renewal system has generated multiple reports of unexpected charges and billing disputes. At Stopee, we've helped thousands of consumers navigate subscriptions like Rise, and we know exactly where cancellations go wrong.

How rise charges you

Rise processes payments directly in Australian dollars and bills you on a recurring schedule. When you sign up, you authorize Rise to charge your payment method on the due date each month or year, depending on your plan. Your access to the platform continues until the end of your paid period, even if you request cancellation before that date expires. Most importantly, Rise's standard terms state that payments are non-refundable unless Australian Consumer Law (ACL) requires a refund. This clause is the source of friction for many users who believe they should receive a pro-rata refund if they cancel mid-cycle.

Automatic renewal and what it means for you

Rise's automatic renewal policy is straightforward in theory but causes real problems in practice. When your billing period ends, Rise automatically charges your payment method again unless you've cancelled beforehand. Many users assume their trial subscription or initial purchase will simply expire, only to discover a new charge weeks later. The platform counts on you to actively manage your account and cancel before the renewal date. This is why checking your cancellation status after you request it is absolutely critical.

Rise subscription pricing and plans

Rise offers two core subscription options in Australia, both charged in AUD and both subject to automatic renewal.

If you're paying monthly, you'll face 12 separate renewal opportunities each year where an unexpected charge could occur. Annual subscribers have fewer renewal windows but face larger single charges. Either way, Stopee recommends setting a phone reminder for seven days before your renewal date so you can cancel in advance if you've decided to quit.

When and why you should cancel rise

You have legitimate reasons to cancel, and understanding them helps you move forward confidently. Stopee is here to support you through this process without shame or second-guessing.

Common reasons to cancel

You might cancel Rise because the content no longer serves you, you've found a better alternative, your circumstances have changed, the service didn't deliver on its promises, or you're facing unexpected charges. None of these reasons require justification. Some users report that Rise's automatic renewal charged them multiple times in quick succession, or that they were billed after requesting cancellation. Others discovered they couldn't access content they'd paid for, or that support responses were slow. If any of these scenarios apply to you, cancellation is the right move.

Signs you should cancel soon

Cancel if you haven't logged in for more than a month, if you're no longer using the guided practices, or if the cost no longer justifies the value. Cancel immediately if you spot unauthorised charges, if you requested cancellation but received another renewal notice, or if Rise's customer support has ignored your requests. Don't wait until your next billing cycle to act. The sooner you cancel, the sooner you stop the automatic renewals and protect your budget.

How to cancel your rise subscription

Cancellation methods depend on how you signed up and whether you're using the app or web platform. Here's how to cancel Rise step-by-step, regardless of your setup.

Cancelling through the rise app or website

Most Rise cancellations happen through the account settings menu in the app or on the website. This is the official and fastest method.

1. Log in to your Rise account on the app or at the Rise website using your email and password.
2. Open the menu or settings icon (usually three horizontal lines or a gear icon in the top-left or top-right corner).
3. Select Account Settings or Subscription Settings from the menu.
4. Scroll down to find Subscription, Billing, or Manage Membership.
5. Select Cancel Subscription or Cancel Membership and confirm your choice.
6. Rise will show a cancellation confirmation screen with a reference number. Screenshot this screen immediately.
7. Check your email within 10 minutes for a cancellation confirmation email from Rise. This is your proof of cancellation.

Pro tip: Do not close the app or browser immediately after cancellation. Wait 30 seconds and refresh the page to ensure the system processed your request. If the subscription status still shows as active, repeat the steps or move to the next method.

Cancelling via email or customer support

If the app or website cancellation doesn't work, or if you receive error messages, contact Rise support directly. This creates a paper trail and makes your cancellation harder to deny.

1. Locate the contact email address on the Rise website or in your account settings. It is typically [email protected] or similar.
2. Write a clear cancellation email that includes:
   • Your full name
   • Your email address associated with the Rise account
   • Your subscription plan (monthly or annual)
   • The date you want the cancellation to take effect (ideally immediately)
   • A simple statement: "I request cancellation of my Rise subscription effective immediately."
3. Send the email from the address registered to your Rise account.
4. Keep a copy of this email and any reply from Rise support in a folder for your records.
5. Expect a response within 48 hours. If you don't hear back, send a follow-up email or escalate via Stopee's contact resources.

Warning: Do not cancel through your payment method alone (such as asking your bank or credit card company to block the charge). This can flag you as non-compliant and damage your relationship with Rise, making refunds harder to claim later. Always cancel through Rise first, then involve your bank if needed.

Cancelling through apple ID, google play, or third-party platforms

If you subscribed to Rise through your Apple account (iOS), Google Play (Android), or another third-party platform, you must cancel through that platform, not through Rise directly. Each platform has different cancellation steps.

For Apple (iOS):

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find Rise in the list and tap it.
4. Tap Cancel Subscription and confirm.
5. Apple will send a confirmation email; keep this for your records.

For Google Play (Android):

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three lines) in the top-left corner.
3. Select Subscriptions and find Rise.
4. Tap Rise and select Cancel Subscription.
5. Google will prompt you to confirm; tap Yes, cancel.
6. Check your email for a cancellation confirmation.

Pro tip: If you cancel through Apple or Google Play, also send a cancellation email to Rise support mentioning the platform cancellation. This ensures Rise's records match yours and prevents confusion later.

What happens after you cancel

Cancellation doesn't end everything instantly. You need to understand what access you retain and when you'll stop being charged.

Your access after cancellation

Once you cancel, Rise typically allows you to use the service until the end of your current billing period. If you're on a monthly plan and cancel on the 15th of the month, you keep access until the 15th of the following month. If you're on an annual plan, you retain access until the anniversary date of your subscription signup. This means you still have value to extract even after cancellation, so log in and use what you've paid for.

When charges stop

Rise will not charge you again after your current paid period ends, provided your cancellation was processed successfully. Your bank or credit card issuer will show no new Rise charges appearing after that date. Monitor your bank statements for 30 days after your access should have ended, just to be certain no stray charges appear.

Data and account deletion

Cancellation and account deletion are separate actions. Cancelling your subscription removes your access and stops recurring billing, but your account data remains on Rise's servers. If you want to delete all your personal information, contact Rise support separately and request account deletion. This may take 7-30 days to process. Keep documentation of this request as well.

Understanding refunds and your rights under australian consumer law

Rise's terms state that payments are non-refundable, but this clause doesn't override your rights under the Australian Consumer Law (ACL). Stopee wants you to know exactly where you stand legally.

What australian consumer law says about refunds

The ACL, which applies to all consumer transactions in Australia, entitles you to a refund or replacement if goods or services are faulty, not delivered as promised, or misleading. A subscription service that fails to deliver, charges without authorization, or continues billing after you've requested cancellation violates the ACL. Your right to a refund is not waived by Rise's no-refund clause; consumer law always takes precedence.

When you can claim a refund

You have grounds for a refund if Rise failed to deliver access or content, if the service was significantly different from what was advertised, if you were charged multiple times for a single billing period, or if charges continued after you cancelled. You also have a refund right if Rise mislead you about automatic renewal, charges, or cancellation terms at signup. Keep all evidence: screenshots of charges, access logs, emails, and the terms you agreed to.

How to request a refund

1. Email Rise support with the subject line "Refund request for my Rise subscription".
2. Attach or reference:
   • Screenshots of the charges (from your bank or credit card statement)
   • Screenshots of your Rise account showing access denial or service failure
   • Any proof of your cancellation request (screenshot of the confirmation or cancellation email)
   • A clear explanation of why you believe you're owed a refund
3. Request a specific refund amount and a refund method (original payment method or account credit).
4. Set a deadline: "I expect a response within 14 days."
5. If Rise refuses or doesn't respond within 14 days, escalate to your bank or credit card issuer with the same evidence. They can reverse the charges under consumer protection rules.

Pro tip: If Rise refuses your refund claim and you believe it's unjust, contact the Australian Consumer and Competition Commission (ACCC) or your state's Fair Work Ombudsman. Stopee recommends documenting everything before escalating, because regulatory bodies want to see that you've given the company a fair chance to resolve the issue first.

Common mistakes when cancelling rise

Cancellation is straightforward, but small mistakes can leave you stuck. You're not alone if you've made one of these errors; thousands of consumers face the same traps every year.

Mistake 1: cancelling through your bank instead of rise

Asking your bank to block Rise charges sounds like a fast solution, but it creates problems. Your bank flags the transaction as disputed, Rise sees it as payment fraud, and your account gets frozen or terminated. Later, when you want to claim a legitimate refund, Rise refuses because you violated their payment terms. Cancel through Rise first, always.

Mistake 2: assuming your trial period ends automatically

Rise trial subscriptions do not end by themselves. If you sign up for a 7-day or 14-day trial and don't cancel before it ends, you're charged for the full subscription. Set a calendar reminder for the last day of your trial and cancel that day, not after the charge appears.

Mistake 3: not checking for a cancellation confirmation

Clicking "cancel" on the app doesn't guarantee your subscription is cancelled. Rise's system can glitch, or your click might not register. Always wait for a confirmation screen and a confirmation email before you consider the job done. If you don't receive an email within 10 minutes, repeat the cancellation steps or contact support.

Mistake 4: deleting the rise app without cancelling

Deleting the Rise app from your phone does not cancel your subscription. The app is just an interface; your account and billing remain active on Rise's servers. You'll still be charged until you cancel through the app settings or account dashboard.

Mistake 5: not monitoring your bank statements

You cancelled Rise, but a charge appears the next month anyway. This happens more often than it should. If you don't check your statements within 30 days of the expected last charge, you miss the window to dispute it with your bank. Set a phone reminder to review your statements a week after your expected cancellation date.

A checklist for successful cancellation

Use this checklist to ensure your Rise cancellation is complete and protected.

What real users are saying about rise cancellations

Public reviews and support forums reveal honest feedback about the Rise cancellation experience.

Positive cancellation experiences

Users who had smooth cancellations report that the process was quick, they received a confirmation email immediately, and no unexpected charges appeared. These users typically cancelled through the app settings and checked their email right away. They appreciated that Rise honoured their cancellation and didn't hassle them with retention popups or emails.

Negative cancellation experiences

Frustrated users report being charged after requesting cancellation, slow or no response from Rise support, and difficulty obtaining refunds. Several users mention that they cancelled through the app but received another charge weeks later, suggesting the cancellation didn't process. Others were charged multiple times in rapid succession and spent weeks getting a partial refund. A common complaint is that Rise doesn't send a clear cancellation confirmation email, leaving users unsure whether the action worked.

At Stopee, these patterns tell us that Rise's cancellation system is fragile and needs backup verification. This is exactly why we recommend emailing support as well as using the app.

Comparison: keep or cancel rise?

If you're on the fence, use this table to clarify your decision.

Next steps: getting help if rise won't cancel

If Rise refuses to cancel your subscription, ignores your cancellation request, or charges you after you've cancelled, you have escalation options beyond support emails.

Contacting the australian consumer and competition commission

The ACCC handles complaints about misleading conduct, unfair contract terms, and breaches of the Australian Consumer Law. If Rise is charging you after cancellation or refusing legitimate refunds, file a complaint at accc.gov.au. The ACCC can investigate and take action against Rise if it finds a pattern of misconduct.

Disputing charges with your bank or credit card company

Your bank has a dispute process for unauthorized or recurring charges. Contact your bank's fraud or dispute team and provide evidence: screenshots of your cancellation request, proof that you cancelled, and records showing charges after cancellation. Your bank can reverse charges and may close the merchant account if there's evidence of repeated misconduct.

Using a consumer advocate

Stopee has helped thousands of consumers cancel subscriptions and resolve billing disputes. If you're stuck, contact us with your evidence and we can guide you through escalation. We understand the frustration of being charged after cancelling, and we know how to push back effectively.

Final takeaway: empower yourself to cancel rise

Cancelling Rise is your right, whether you're unhappy with the service, can't afford it, or simply no longer need it. The process is designed to be simple, but Rise's automatic renewal system creates friction that catches users off guard. By following the step-by-step instructions above, securing your cancellation confirmation, monitoring your bank statements, and understanding your legal rights under the Australian Consumer Law, you protect yourself from hidden charges and billing disputes.

Don't hesitate to escalate if Rise refuses to process your cancellation or refund claim. Your money is yours, and you have legal backing under Australian consumer law. Stopee has helped thousands of consumers cancel subscriptions just like Rise, and we're here to support you every step of the way. Whether you need guidance on the cancellation process, help drafting a refund request email, or advice on escalating to the ACCC, visit Stopee.com and access our full library of consumer resources.

Take action today. Cancel Rise, stop the automatic renewals, and redirect that A$19.99 or A$159.99 toward something that truly serves you.

---

Contact Rise for support:

Email: [email protected] (or check the Rise website for the current support email address)

Website: Visit your Rise account settings for contact details

Escalation contacts in Australia:

Australian Consumer and Competition Commission (ACCC): accc.gov.au or 1300 302 502

Your state's consumer protection authority or fair trading office

Your bank's dispute or fraud department