Manage Rise

How to cancel Rise sleep app and stop recurring charges in malaysia

What Rise is and why cancellation matters

Rise is a sleep tracking and wellness subscription service that uses automatic renewal. If you signed up for a trial or a paid plan, your subscription will renew on a monthly or yearly cycle until you actively cancel it. For Malaysia users paying in RM, understanding this automatic billing structure is critical-many people discover they are still being charged weeks or months after deciding to stop using the app.

The core issue is straightforward: deleting the Rise app from your phone does not cancel your subscription. Stopee has helped thousands of consumers navigate exactly this trap. Your payment method remains on file, and charges will continue until you formally cancel through the proper channel. This guide walks you through the exact steps to stop those charges, protect your refund rights, and avoid common mistakes that can cost you money.

What you are paying for with Rise

Your Rise subscription unlocks ongoing access to sleep analytics, personalized sleep guidance, energy planning tools, and progress tracking across multiple devices. This is a service, not a product-the value exists only while your subscription is active. Once you cancel, you lose access to these features when your current paid period ends, but you do not purchase out any remaining term.

Most Malaysia users subscribe via the iOS App Store or Google Play Store, which means billing flows through Apple or Google, not directly through Rise. Some users have also subscribed through rise.com directly. Knowing which payment channel you used is essential for cancelling correctly, and Stopee recommends screenshotting your subscription details before you proceed.

When Rise billing happens and what to expect

Rise charges on the date your subscription renews-typically the same day each month or year, depending on your plan. If you signed up on the 15th of March on a monthly plan, your next charge hits on the 15th of April, and so on. For Malaysia customers, check whether your bills appear in RM or another currency; most charges process in USD even if you live in Malaysia, which affects how much you actually pay in ringgit.

Your billing date is the most critical number to know. If today is the 10th and your renewal date is the 12th, you have exactly two days to cancel before the next charge hits. After cancellation, access typically continues until the end of your current paid period, but refunds for unused time are not guaranteed under Rise's terms.

Your consumer rights under malaysia law

What the consumer protection act 1999 says about subscriptions

Malaysia's Consumer Protection Act 1999 (CPA) gives you clear rights when dealing with recurring charges and automatic renewal services. The law requires that companies make the terms of automatic renewal transparent before you pay, and it gives you the right to cancel without penalty or unreasonable barriers. If Rise does not make cancellation as easy as signup, or if they charge you after you cancel, you have grounds to dispute the charge.

The CPA also protects you if Rise engages in unfair contract terms-for example, if cancellation is deliberately hidden in the app or made unreasonably difficult. Stopee has seen cases where companies hide the cancel button to push users into calling support or sending emails, which is a red flag under Malaysian consumer law.

What to do if Rise refuses to refund you after cancellation

If you cancel Rise and are charged again, or if the company denies a refund for a charge you believe was made after cancellation, your first step is to request a refund directly from Rise by email to [email protected] with a clear subject line: "Refund request for duplicate or unauthorized charge." Keep this email and their response.

If Rise does not respond within 14 days or denies your request unreasonably, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). These bodies have authority to investigate unfair billing practices. Stopee recommends documenting everything: your original cancellation confirmation, your card statements, and any correspondence with Rise.

How to cancel Rise on your device

Cancellation steps if you subscribed through the app

Your cancellation path depends on whether you subscribed directly through the Rise app or via the Apple App Store or Google Play Store. The most common scenario for Malaysia users is App Store or Google Play billing, which means you cancel through those platforms, not through Rise itself.

Cancelling through the Rise app (direct subscription):

1. Open the Rise app on your phone.
2. Tap the Profile icon in the top right corner.
3. Tap Subscription or Subscription Settings.
   • Look for a button labeled Cancel Subscription, Cancel Renewal, or similar.
4. Tap Cancel Subscription Renewal.
5. Read the confirmation message carefully-it should tell you your access ends on a specific date.
6. Confirm the cancellation when prompted.
7. Take a screenshot of the confirmation page showing "Subscription cancelled" or the cancellation date.

Warning: Do not delete the Rise app or your account after tapping Cancel. If you delete your account before cancelling the subscription, the subscription may continue to renew because the company can no longer match the charge to your user ID. Wait until at least one full day after cancellation confirmation, then delete the app if you wish.

Cancellation steps if you subscribed through apple app store

If your charge appears as "Rise" or "Rise Science" on your Apple bill, or if you see the charge under an Apple subscription in your Settings, you subscribed through the App Store. Apple handles the billing, not Rise, so you cancel through Apple, not through the Rise app.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Rise and tap it.
5. Tap Cancel Subscription.
   • Apple will ask why you are cancelling and offer retention options; you can skip these.
6. Confirm the cancellation by tapping the confirmation button.
7. You will see "Subscription cancelled" with an expiry date; take a screenshot.

Pro tip: If you are on macOS, the path is similar: System Settings > [Your Name] > Media & Purchases > Subscriptions > Rise > Cancel. The end result is identical.

Cancellation steps if you subscribed through google play store

If your charge shows as "Rise" on your Google Play bill or in your Android phone's Play Store subscriptions, you subscribed through Google Play, and you cancel there.

1. Open the Google Play app on your Android phone.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions or Payments and subscriptions.
   • On newer Android versions, tap Manage subscriptions.
4. Find Rise in the list of active subscriptions.
5. Tap Rise.
6. Tap Cancel subscription.
   • Google will ask why; you do not need to provide detail.
7. Tap Cancel subscription again to confirm.
8. Take a screenshot showing the cancellation confirmation and expiry date.

Warning: Google sometimes offers a "pause" option instead of "cancel." Pausing temporarily stops charges but does not cancel the subscription; charges will resume. Make sure you tap "Cancel subscription" all the way through, not "Pause subscription."

What happens after you cancel Rise

Timeline and access after cancellation

After you successfully cancel, Rise's access does not stop immediately. Your subscription remains active until the end of your current billing period. For example, if you subscribed on a monthly plan that renews on the 15th, and you cancel on the 10th, you keep full access until the 14th. On the 15th, no charge occurs, and your account locks.

This grace period is by design-you are not losing anything by cancelling early. Your paid time is yours to use. After the billing period ends, you lose access to all premium features, including sleep analytics, personalized recommendations, and data sync across devices.

Your data after cancellation

Rise says your account data may be retained for up to six months after cancellation. After that, permanent deletion can occur. If you want your sleep history or account data preserved, request it from [email protected] before you cancel. If you want permanent deletion immediately after cancellation, email the same address and ask for early deletion; they can process this, but it is irreversible.

Stopee recommends exporting or screenshotting any sleep data you want to keep before you cancel. Rise does not provide a straightforward export function for all users, so take your own backups if this data matters to you.

Refunds and billing disputes

When Rise will refund you

Rise's standard terms do not promise refunds for unused time within your current billing period. If you cancel on the 10th of a month and your next renewal would be the 15th, you are unlikely to receive a refund for those five days of unused access. However, if you cancel and are charged again after cancellation, or if a charge was made in error, you have a strong case for a refund.

Malaysia's Consumer Protection Act 1999 gives you the right to dispute charges that occur after a cancelled subscription. If Rise charges you after you have successfully cancelled, that is a violation, and you can demand a refund plus any interest or fees caused by the unauthorized charge.

How to request a refund if you are charged after cancelling

Keep your cancellation confirmation screenshot-this is your proof. If you are charged after that date, follow this process:

1. Email [email protected] with the subject line "Refund request for unauthorized charge."
   • Include your cancellation confirmation date and screenshot.
   • Include the charge date and amount from your bank or app store statement.
   • State clearly that you cancelled before this charge appeared.
2. Wait up to 14 days for a response from Rise.
3. If Rise refuses or ignores you, contact your bank or payment provider (Apple, Google, or your credit card company) and request a chargeback or reversal.
   • Provide your cancellation proof to them as well.
4. If the charge was small and the hassle is high, you can also escalate to the FMCA or MDTCA, though this takes longer.

Pro tip: Chargebacks through your bank are fast and often succeed. Most banks will reverse the charge within 7-10 days if you provide clear evidence that you cancelled. Stopee has seen this route work far faster than waiting for Rise to respond.

Common mistakes that cost you money

Cancelling Rise sounds simple, but thousands of Malaysia users make avoidable errors that keep charges flowing or prevent them from getting refunds they deserve.

Mistake 1: deleting the app instead of cancelling the subscription

This is the number-one trap. You delete the Rise app, think you have cancelled, and then a charge hits your card two weeks later. Deleting the app changes nothing. The subscription is still active, your payment method is still on file, and the renewal will happen automatically. You must cancel the subscription first, then delete the app if you wish.

Mistake 2: not checking which platform you subscribed through

If you subscribed through the App Store and you try to cancel through the Rise app, you will not find a cancel button-because Rise does not handle the billing. You waste time looking in the wrong place while your renewal date approaches. Check your bank or credit card statement right now and see whether the charge says "Rise," "Apple," or "Google." That tells you exactly where to cancel.

Mistake 3: cancelling but not screenshotting the confirmation

If you cancel and are later charged again, you need proof of the cancellation. Many users forget to take a screenshot, then cannot prove they cancelled when Rise disputes the refund. Take the screenshot immediately after you confirm cancellation. This single image can save you RM50 or more and hours of back-and-forth emails.

Mistake 4: pausing instead of cancelling on google play

Google Play offers a "pause subscription" option that temporarily stops charges. Many users tap this thinking they have cancelled, but pauses are temporary. Your charges resume automatically after the pause period ends. If you want to stop Rise permanently, you must cancel, not pause.

Mistake 5: not checking your next billing date before cancelling

If your next billing date is tomorrow and you cancel today, you are cutting it very close. There is a small window where your cancellation may not process before the charge goes through. If your billing date is within 24 hours, consider calling your bank or app store support directly to put a temporary hold on the payment while you cancel, to be safe.

Pricing and plan details for malaysia users

Note: USD prices are estimates and may vary. Ringgit conversions use approximate exchange rates; your actual charge in RM depends on your bank's current rate and any international transaction fees. Always confirm exact pricing in your local currency before subscribing.

Checklist before and after you cancel

Before you cancel

• Write down your next billing date from your subscription page.
• Confirm which payment platform you used (Rise app, Apple App Store, or Google Play).
• Take a screenshot of your current subscription showing the plan name, renewal date, and cost.
• Save any sleep data or account details you may want later.
• Check your current bank balance to see if a charge is about to hit.

During cancellation

• Follow the exact steps for your payment platform (do not mix up the paths).
• Wait for the confirmation message or screen saying "Subscription cancelled."
• Take a screenshot of the cancellation confirmation and the date your access ends.
• Do not delete the app or your account yet.

After cancellation

• Wait at least 24 hours, then check your billing page again to confirm the status shows "cancelled" or "not renewing."
• Check your bank or app store statement one day after your old renewal date to confirm no charge appeared.
• Keep your cancellation confirmation screenshot for at least one year in case you need to prove you cancelled.
• Delete the app only after you are certain the subscription is cancelled and at least one billing cycle has passed.

Contact information for Rise support and escalation

How to reach Rise if you have questions

If you need help with cancellation or have questions about your subscription, contact Rise directly at [email protected]. Response times can be slow during weekends, so email early in the week. Include your account email, subscription plan, and payment platform in your message.

If you have a legal notice or formal complaint, Rise's terms specify sending legal notices to the same email: [email protected]. For serious disputes, Stopee recommends also sending a copy to the FMCA or MDTCA for your records.

Escalation if Rise does not respond

If Rise ignores your cancellation request or refuses a refund you believe you are owed under the Consumer Protection Act 1999, escalate as follows:

• Federation of Malaysian Consumers Associations (FMCA): File a complaint online or in writing. FMCA has authority to investigate unfair billing practices.
• Ministry of Domestic Trade and Consumer Affairs (MDTCA): Lodge a formal complaint if Rise violates consumer law.
• Your bank or payment provider: Request a chargeback if you were charged after cancellation. Provide your cancellation confirmation.
• Small Claims Court (if the amount is under RM5,000): You can sue for unauthorized charges without a lawyer, though this is your last resort.

Stopee has helped thousands of consumers navigate these escalation paths and recover money they should never have been charged. Document every step, stay calm, and know that Malaysia law is on your side if a company charges you after you cancel.

Summary: take control of your Rise subscription today

Rise uses automatic renewal to keep your subscription active and billing recurring until you cancel. For Malaysia users, this means your RM45-50 monthly charge or larger yearly charge will continue indefinitely unless you take action. Deleting the app does not stop it. Hoping it will go away does not stop it. Only cancelling through the correct payment platform stops it.

You now know exactly where to cancel based on whether you subscribed through the Rise app, Apple App Store, or Google Play. You understand your rights under the Consumer Protection Act 1999 and how to escalate if Rise refuses to honour your cancellation or denies a refund. You have a checklist to follow before, during, and after cancellation to protect yourself from common mistakes.

The next step is simple: open your subscription page now, take a screenshot, identify your payment platform, and follow the steps for that platform. If you are charged after cancellation, you have a 14-day window to contact Rise for a refund, backed by Malaysian consumer law. If they refuse, escalate to your bank or the FMCA. Stopee has helped thousands of consumers cancel subscriptions just like this one and recover money from unfair charges. You are not alone, and you have clear rights. Cancel today, verify the cancellation tomorrow, and protect your wallet.