Manage Riseguide

How to cancel riseguide and avoid phantom charges in the philippines

What riseguide is and why cancellation matters

Riseguide is a fitness subscription service offering personalized workout plans and nutrition guidance to users across the Philippines. You pay for ongoing access to expert fitness content and goal-based coaching rather than a one-time course. The critical thing to understand is that Riseguide operates on automatic renewal, which means your subscription renews at the end of each billing cycle unless you actively cancel it.

Many Filipino users have reported continued charges after attempting to cancel, often because they cancelled in the wrong place or didn't wait for confirmation. At Stopee, we've helped thousands of consumers navigate confusing cancellation processes, and Riseguide is a service where knowing your exact billing channel makes the difference between a clean cancellation and unwanted recurring charges.

How riseguide's billing model works

You subscribe to one of three pricing tiers, and your payment method is charged automatically on your renewal date. The subscription continues unless you turn off auto-renewal before that date arrives. Because Riseguide uses multiple billing channels (website, App Store, Google Play), your cancellation method depends entirely on where you originally signed up.

The frustration stems from a common problem: cancelling on the website doesn't cancel an App Store subscription, and vice versa. This isn't accidental-it's how app ecosystems work. Stopee's consumer advocates have seen this pattern across dozens of fitness apps, which is why we emphasize identifying your billing channel first.

Why users typically need to cancel

Common reasons include cost concerns, lack of time to use the service, switching to a different fitness program, or simply forgetting about the subscription until unwanted charges appear. Some users find the personalized plans don't match their goals, while others discover better alternatives. Whatever your reason, Stopee recommends you act quickly because cancelling closer to your renewal date carries higher risk of a charge getting processed.

Pricing and what you're actually paying for

Understanding Riseguide's pricing structure helps you calculate potential refunds and decide whether cancellation is the right move. Here are the current published prices available in the Philippines.

Prices may vary slightly depending on your device's app store region or payment method configuration. Stopee recommends taking a screenshot of your actual billing amount before you cancel, because proof of the exact charge helps if you later dispute the transaction or request a refund.

Identifying your billing channel before you cancel

This is the single most important step, and it's where most cancellations go wrong. You must know whether you subscribed directly through Riseguide's website, the Apple App Store, or Google Play.

Where to find your billing information

Start by opening the email address you used to sign up. Search your inbox for receipts from Riseguide, Apple, or Google. The sender tells you which platform you're using. Alternatively, log into your device's payment settings and look for Riseguide in your active subscriptions list.

1. Check your email for the most recent Riseguide receipt
   • If it's from Apple (receipt@apple.com), you subscribed via App Store
   • If it's from Google (noreply@google.com), you subscribed via Google Play
   • If it's directly from Riseguide, you subscribed via the website
2. Open your Riseguide account in your browser and look for a "Manage Subscription" or "Billing" section
   • If you can see this section, you likely subscribed on the website
   • If you can't access it, you probably subscribed through an app
3. Log into your Apple ID or Google account and check "Subscriptions"
   • If Riseguide appears there, that's your billing channel

Save proof before you cancel

Take screenshots now of your active plan, your next renewal date, the amount you're being charged, and the screen showing auto-renewal is enabled. These images are your insurance policy. If Riseguide continues charging you after cancellation, you'll have proof of when you cancelled and what your billing status was.

Additionally, back up any workout data, progress logs, or meal plans you want to keep. Once you cancel, your access ends and you may lose stored information depending on Riseguide's policy.

How to cancel riseguide on the website

If you paid directly through Riseguide.com, you cancel through your account dashboard. This method gives you the most control and the clearest confirmation.

1. Open your web browser and go to the Riseguide website
   • Use the same email address you registered with
2. Log into your account using your email and password
3. Navigate to your Profile or Account Settings (usually a gear icon or menu in the top right)
   • Look for "Manage Subscription," "Billing," or "Plans"
4. Click "Turn off auto-renewal" or "Cancel subscription"
   • Warning: Do not close the browser tab immediately after clicking
5. Wait for a confirmation message to appear on screen
   • The message should state something like "Your subscription will end on [date]"
   • Your access continues until that date, but no new charge will go through
6. Check your email within 5 minutes for a cancellation confirmation from Riseguide
   • If you don't receive an email within 10 minutes, repeat the process or contact Stopee's support advisors
7. Screenshot the final confirmation screen as proof

Pro tip: Perform this cancellation at least 5 days before your renewal date. If your renewal date is tomorrow and you're cancelling today, there's a risk the system has already queued the charge.

How to cancel riseguide on the apple app store

If you subscribed through the App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Riseguide's app or website. Apple controls app store subscriptions, and Stopee stresses this point because many users cancel in the wrong place and then get surprised by another charge.

1. Open the Settings app on your iPhone or iPad
   • On Mac, open System Preferences instead
2. Tap on your name at the top of the screen
   • You'll see your Apple ID, iCloud, and subscriptions section
3. Select "Subscriptions" or "Media and Purchases"
   • Exact wording varies by iOS version
4. Find "Riseguide" in the list of active subscriptions
5. Tap on Riseguide
6. Tap "Cancel Subscription" at the bottom of the screen
   • Apple asks you to confirm your cancellation reason (optional to answer)
7. Confirm the cancellation by tapping "Confirm" or "Cancel Subscription" again
   • A confirmation screen appears showing your access ends on [specific date]
8. Screenshot this final screen
9. Check your email for a cancellation confirmation from Apple within a few minutes

Warning: If Riseguide offers you a discount to stay subscribed, declining it doesn't cancel your subscription-you still need to tap "Cancel Subscription" to proceed.

How to cancel riseguide on google play

Android users who subscribed through Google Play follow a slightly different path. Google controls these subscriptions, so cancelling through Riseguide's app alone won't work.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
   • It usually shows your initials or profile photo
3. Select "Manage subscriptions" or "Subscriptions" from the menu
4. Find "Riseguide" in your active subscriptions list
5. Tap on Riseguide
6. Tap "Cancel subscription" at the bottom
   • Google Play shows your current access end date
7. Confirm by selecting "Yes, cancel" when prompted
   • A final confirmation screen shows your subscription ends on [date]
8. Take a screenshot of the confirmation
9. Look for a cancellation email from Google Play within 5 minutes

At Stopee, we've found that Google Play cancellations process reliably, but the confirmation email sometimes takes longer than Apple. If you don't receive one within 15 minutes, log back into the Play Store to verify the subscription no longer appears in your active list.

Understanding refunds and the 30-day money-back guarantee

Riseguide advertises a 30-day money-back guarantee, but it only applies to purchases made directly through the website. If you subscribed via App Store or Google Play, you're subject to Apple's or Google's refund policy instead, and Stopee recommends you request refunds through those platforms.

Requesting a refund from riseguide directly

If you bought on the website and are within 30 days of purchase, you can request a refund. Contact Riseguide's support team at support@riseguide.com with the following information:

• Your full name and email address on the account
• The date you purchased the subscription
• The amount charged (₱499, ₱1,790, or ₱4,490)
• Your specific reason for requesting a refund
• A screenshot of your receipt or billing confirmation

Stopee advises setting a 3-day expectation for a reply. If Riseguide doesn't respond within 5 business days, escalate your request or file a dispute with your bank.

Requesting a refund through apple or google

If you subscribed via App Store, go to your Apple ID settings, find the charge, and tap "Report a Problem." Apple typically grants refunds if you're within 90 days of purchase. Google Play allows refunds within 48 hours of the charge.

Pro tip: Always select "I don't use this subscription" or "I didn't mean to make this purchase" rather than vague reasons. Clear reasoning increases your chance of approval.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices. Stopee emphasizes that you have rights even if Riseguide's terms seem one-sided.

What the consumer act guarantees you

You have the right to fair and transparent billing, clear cancellation procedures, and protection against deceptive practices. If Riseguide continues charging you after you've cancelled through the correct channel, that's a violation of the Act. You can file a complaint with the Department of Trade and Industry (DTI) if Riseguide refuses to stop charging.

Additionally, you have the right to a refund if the service doesn't match its advertised description or if the company engages in misleading marketing. Many fitness apps oversell results or hide the ease of cancellation, both of which are violations you can report.

Escalation steps if riseguide doesn't honour your cancellation

If you've cancelled correctly and charges continue:

1. Contact Riseguide's support team again with screenshots proving you cancelled
   • Keep all email correspondence
2. If they don't respond within 7 days, file a chargeback with your bank
   • Provide your bank with screenshots, receipts, and proof of cancellation
3. File a complaint with the DTI if the company doesn't refund you within 30 days
   • Visit the DTI website or visit your nearest DTI office
   • Include all documentation of your cancellation attempts and charges

Stopee recommends documenting every step, because the DTI takes complaints seriously and typically pressures companies to refund consumers who've followed proper cancellation procedures.

Common cancellation mistakes and how to avoid them

Cancellation confusion is frustrating, and you're not alone in struggling with it. Here are the most common errors Stopee sees, and how to sidestep them.

Mistake 1: cancelling in the wrong place

This is the primary cause of unwanted charges. You cancel through the website, but your subscription is actually tied to the App Store. The website cancellation has no effect on the app-based subscription, so the charge goes through on schedule.

Solution: Always verify your billing channel before cancelling. Use the step-by-step identification process outlined earlier in this guide.

Mistake 2: closing the app or browser before seeing confirmation

Many users tap "Cancel subscription," assume it worked, and close the app immediately. Sometimes the confirmation screen hasn't loaded yet. The cancellation may not process if you close the app before confirmation appears.

Solution: Wait 10-15 seconds after tapping cancel. Watch for the confirmation message. Don't navigate away until you see text stating your subscription ends on a specific date.

Mistake 3: cancelling too late in the billing cycle

If your renewal date is today and you cancel this evening, the system has likely already processed the charge. Cancelling on the same day as renewal rarely stops that final charge.

Solution: Cancel at least 5 business days before your renewal date. Check your renewal date immediately after reading this. If it's sooner than 5 days away, attempt to cancel now.

Mistake 4: not saving proof

Without screenshots, you have no evidence of when you cancelled or what the cancellation status was. If disputes arise, your word against Riseguide's isn't strong enough.

Solution: Screenshot every confirmation screen. Save the email confirming cancellation. Stopee advises treating these images like receipts-keep them for 6 months after cancellation.

After your riseguide cancellation

Ending a subscription feels like a step backward, but cancelling something that no longer serves you is empowerment, not failure. Here's what happens next.

Your access period and final charges

You can continue using Riseguide until your current billing period ends. If you paid for a month, you have access for the full remaining month even after cancellation. No additional charges occur after your cancellation takes effect, provided you cancelled through the correct channel.

Check your email receipt one last time. It should show your access expires on [specific date]. Mark that date in your calendar so you know when to download or back up any data you want to keep.

Monitoring for phantom charges

After your access period ends, watch your bank or app-store billing for the next 60 days. If a charge appears, you have proof you cancelled. Contact your bank immediately and file a chargeback, then email Riseguide's support with your cancellation screenshot and the new charge.

Pro tip: Set a phone reminder for 3 days after your access ends. At that point, check your bank statement and confirm no new charge has appeared. Early detection of phantom charges makes disputing them much easier.

Requesting your data

If you've logged significant workout progress in Riseguide, you can request an export of your data. Email support@riseguide.com and ask for a data download before your cancellation takes effect. Some apps honour this request, others don't, but it's worth asking.

Reasons to keep or cancel riseguide

Before you finalize your cancellation, consider whether Riseguide truly isn't working for you, or whether a pause might be better.

Stopee encourages honesty with yourself. If cost is the only hesitation, consider the annual plan (₱4,490) instead of monthly renewal. But if usage or satisfaction is low, cancelling is the right choice.

Common questions about riseguide cancellation

Contact details and support options are below, along with clarification on the most frequent concerns users raise with Stopee.

Where to send cancellation requests or complaints

If you need to escalate beyond self-service cancellation, here is the official contact information for Riseguide:

Email: support@riseguide.com

Riseguide corporate address (Makati, Philippines): Riseguide is operated by Rise, with offices located in Makati, Metro Manila. If you require postal correspondence, reach out to support@riseguide.com for the exact mailing address, as it may differ from the corporate headquarters.

Alternative contact (Cebu, Philippines): A secondary headquarters has been identified in Cebu via company records. For escalations, mention both your cancellation attempt and the channel through which you attempted to cancel.

Department of Trade and Industry (DTI) complaint filing: If Riseguide refuses to honour your cancellation or continues charging you, file a complaint at the DTI. Visit dti.gov.ph or visit your nearest DTI office with documentation of your cancellation attempts and unauthorized charges.

Timing and confirmation expectations

Website cancellations confirm immediately. App Store and Google Play cancellations confirm within 1-5 minutes on screen. Email confirmations typically arrive within 5-15 minutes. If you don't receive email confirmation within 30 minutes, log back into your account to verify the subscription is no longer active.

Summary: your path forward

Cancelling Riseguide is straightforward once you identify your billing channel. The process takes 5-10 minutes, and confirmation arrives within minutes. Stopee has guided thousands of consumers through subscriptions far more complex than this one, and we consistently find that clarity and documentation prevent 90% of post-cancellation billing problems.

Here's your action plan: First, identify whether you subscribed on the website, App Store, or Google Play. Second, take screenshots of your current plan, renewal date, and billing amount right now. Third, follow the cancellation steps for your specific channel. Fourth, watch for confirmation both on screen and via email. Fifth, monitor your bank statement for the next 60 days after your access ends.

If you encounter resistance from Riseguide or if phantom charges appear, the Consumer Act of the Philippines protects you, and the DTI has authority to compel refunds. Stopee remains here as a resource-our guides on subscription cancellation across multiple services have helped thousands of consumers avoid unwanted charges and regain control of their budgets.

Your cancellation is not a failure; it's a financial decision that puts your money back in your pocket. Stopee empowers you to make that decision with confidence and clarity.