Manage Enerjoy

How to cancel enerjoy and reclaim your wellness subscription in UAE

Understanding enerjoy and why you might want to cancel

Enerjoy is a subscription-based wellness platform that delivers personalized mindfulness, productivity and wellbeing content through apps like JustFit, ShutEye and Me+. The service offers curated activities, progress tracking and goal-setting tools designed to support your daily routines and mental fitness.

You access Enerjoy either through its website or via the Apple App Store and Google Play. Your cancellation process depends entirely on where you originally purchased your subscription, so understanding your purchase channel is the first step toward a smooth exit.

Whether you've decided the service no longer fits your routine, want to explore alternatives, or simply need to reduce your subscriptions, Stopee is here to guide you through every step. This guide walks you through your cancellation options, refund eligibility, and your consumer rights as a UAE resident.

The reality of wellness subscriptions

Wellness apps can feel essential when you first sign up, but life changes. Maybe your fitness routine shifted, or you discovered you prefer a different approach to mindfulness. The good news is that canceling Enerjoy is straightforward once you know which cancellation path applies to you.

Where your subscription lives matters

Enerjoy subscriptions purchased on the website follow a different cancellation process than subscriptions purchased through app stores. Each path has its own rules around timing, refunds and data retention. Stopee helps you identify which scenario applies to you and execute the right cancellation method first time.

Your consumer rights as a UAE resident

UAE consumers are protected by the UAE Consumer Protection Law, which applies to both digital and physical services. Understanding your rights before you cancel gives you confidence and leverage if Enerjoy doesn't respond as expected.

What UAE law protects you

Under UAE consumer protection rules, you have the right to cancel a service if material information is missing or misleading. You also have protections around automatic renewal-companies must clearly disclose renewal dates and obtain explicit consent before charging you again.

If Enerjoy fails to honor a cancellation request or processes a charge after you've cancelled, you can escalate your complaint to the UAE Ministry of Economy or file a case through the UAE Consumer Protection Authority. Stopee recommends keeping all cancellation confirmation emails as evidence should you need to dispute a charge.

Your 30-day refund window

For website purchases, you may be eligible for a full refund if you request it within 30 days of your initial purchase and before your subscription term ends. This is a critical window-mark your purchase date on your calendar now to avoid missing it.

Cancellation methods based on where you bought

Your cancellation method depends on your purchase channel. Below, Stopee outlines the exact steps for each scenario.

Canceling if you purchased on enerjoy's website

Website purchases give you direct control over your cancellation. You contact Enerjoy directly, and they handle the cancellation on their system. This method is typically the easiest and fastest.

1. Gather your account information: your registered email address and subscription order number (check your confirmation email).
2. Draft an email to service@support.enerjoy.life or contact@enerjoy.life stating clearly that you wish to cancel your Enerjoy account or subscription.
   • Include your full name, registered email and order number.
   • Write: "Please confirm my cancellation and provide a cancellation reference number."
3. Send your email from the same email address registered to your Enerjoy account.
4. Warning: Submit your cancellation request at least 24 hours before your next billing date to avoid an unwanted charge. Check your confirmation email or account settings for your renewal date.
5. Wait for a confirmation email from Enerjoy. This usually arrives within 24 to 48 hours.
6. Save the cancellation confirmation email-you'll need it as proof if you request a refund or dispute a charge later.

Canceling if you purchased via apple app store

App Store subscriptions are managed through your Apple account, not through Enerjoy directly. Apple controls the cancellation process, so you must cancel through your device settings.

1. Open the Settings app on your iPhone, iPad or Mac.
2. Tap your Apple ID profile icon (top right corner or top of the menu).
3. Select Subscriptions.
4. Find and tap Enerjoy, JustFit or whichever Enerjoy-branded app appears in your list.
5. Tap Cancel Subscription.
6. Confirm your cancellation by following the on-screen prompts.
7. Pro tip: Apple typically emails you a cancellation confirmation within minutes. Take a screenshot of the cancellation screen as backup evidence.
8. Warning: Do not assume cancellation is complete until you receive Apple's email confirmation.

Canceling if you purchased via google play

Google Play subscriptions are managed within your Google account. You control cancellation through the Google Play app on your Android device or via the web.

1. Open the Google Play Store app on your Android device (or visit play.google.com in your browser).
2. Tap your profile icon (top right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap the Enerjoy or JustFit subscription.
6. Tap Cancel subscription.
7. Follow the prompts and confirm cancellation.
8. Pro tip: Google sends a confirmation email to your registered Gmail account. Check spam if you don't see it within 2 hours.

Timeline and what happens after you cancel

Understanding your post-cancellation timeline prevents confusion and unwanted charges. Your access and data handling follow specific rules depending on when you cancel.

What you keep after cancellation

When you cancel, you typically retain access to Enerjoy until the end of your current paid billing period. If you cancel mid-month on a yearly plan, you don't lose access-you keep using the service until your year runs out.

Your account data, including your progress, settings and saved activities, usually persists unless you explicitly request account deletion. If you want Enerjoy to delete your personal data entirely, email them within 30 days of cancellation and request full account removal per their data policy.

Avoiding surprise charges

Auto-renewal is Enerjoy's default, so you must cancel at least 24 hours before your renewal date to prevent the next charge. Mark your renewal date in your phone calendar right now. If you miss this window and get charged after cancellation, you can dispute the charge with your bank or request a refund directly from Enerjoy (see the refunds section below).

If you change your mind

Once you cancel, you can resubscribe at any time by purchasing a new plan through the same channel (website, App Store or Google Play). Your old account and history may reactivate, or you may need to create a new one-contact Enerjoy if you're unsure.

Refunds and your money back

Enerjoy's refund eligibility depends on your purchase channel and how long ago you bought. Stopee breaks down each scenario so you know exactly whether you qualify.

Refunds for website purchases

If you bought your Enerjoy subscription directly from the website, you're eligible for a full refund under specific conditions:

• You must request your refund within 30 days of your initial purchase.
• You must request it before your subscription term ends (e.g., before your yearly plan year is up).
• Refunds are processed to your original payment method and typically take around 14 days to clear your bank account.

To request a refund, email service@support.enerjoy.life or contact@enerjoy.life with your order number and state that you wish to request a refund. Include your payment method details (last four digits of the card used) to speed up processing.

Refunds for app store purchases

Apple controls refunds for App Store subscriptions. Enerjoy does not issue refunds for App Store purchases-you must contact Apple directly.

• Visit reportaproblem.apple.com or go to Settings > Apps & Websites > Purchase History on your device.
• Find your Enerjoy purchase and select Report a Problem.
• Choose your reason (e.g., "I didn't authorize this charge" or "The subscription didn't work as expected").
• Submit your request and wait for Apple's response-typically within 48 hours.
• Apple reviews refund requests at its discretion and may approve refunds within 30 days of purchase in some cases.

Refunds for google play purchases

Google Play also handles its own refunds. Enerjoy cannot process refunds for Google Play purchases.

• Open the Google Play Store app or visit play.google.com.
• Go to your purchase history and find the Enerjoy charge.
• Tap the purchase and select Request a refund.
• Choose your reason and submit.
• Google typically responds within 24 hours and approves refunds within 48 hours if eligible.

What won't be refunded

Some items are non-refundable even within the 30-day window. These typically include lifetime subscriptions, gift cards, certain premium courses and digital workbooks if you accessed or downloaded them. Check Enerjoy's Terms of Service for the complete list, but generally, refunds apply only to standard monthly or yearly subscriptions.

Pricing and plan options in UAE

Enerjoy does not publish transparent pricing for UAE customers in AED. Below is what we know and how you can confirm current rates.

How to get a current price quote

Open the Enerjoy app in your region's app store (Apple or Google) and check the subscription screen. In-app pricing is usually the most up-to-date. Alternatively, email service@support.enerjoy.life directly and ask for current AED pricing for your preferred plan.

Common cancellation mistakes and how to avoid them

Canceling a subscription feels straightforward until something goes wrong. Here are the traps Stopee sees most often, and how to sidestep them.

Mistake 1: canceling in the app instead of the app store

Many people try to cancel their App Store or Google Play subscription by navigating to settings within the Enerjoy app itself. This doesn't work. The app has no cancellation function-you must go to your Apple or Google account settings. Check our step-by-step guides above to cancel in the right place.

Mistake 2: canceling too close to your renewal date

If you cancel fewer than 24 hours before your renewal date, you may still be charged. Always cancel at least 24 hours in advance. Set a phone reminder for 3 days before renewal so you have a comfortable buffer.

Mistake 3: not saving your confirmation email

Your confirmation email is your proof of cancellation. If Enerjoy charges you after you've cancelled, you'll need this email to dispute the charge. File it in a dedicated folder or cloud storage immediately after cancellation.

Mistake 4: requesting a refund after the 30-day window closes

Once 30 days pass from your initial purchase date, you lose your refund eligibility (unless you live in the EU or UK, which have different statutory rules). Mark your purchase date on your calendar immediately and set a refund deadline reminder.

Mistake 5: assuming app Store/Google play cancellation syncs to enerjoy automatically

Canceling your App Store or Google Play subscription stops billing, but Enerjoy's account may still exist with your personal data. If you want complete account deletion, email Enerjoy directly and request it. Don't assume cancellation equals account deletion.

Checklist for a clean cancellation

Use this checklist to ensure you've covered every step and avoided common errors. Stopee recommends printing or screenshotting this before you cancel.

• Identify where you purchased: website, Apple App Store, or Google Play?
• Find your purchase date and calculate your 30-day refund deadline.
• Locate your renewal date to ensure you cancel at least 24 hours before it.
• Gather your account info: email address, order number, payment method.
• Complete cancellation using the correct method for your purchase channel.
• Receive and save your cancellation confirmation email.
• Wait 24 to 48 hours and verify no charge appears on your bank statement.
• If you want a refund, submit your request within 30 days (website) or 48 hours (app stores).
• Request account and data deletion if you don't want Enerjoy retaining your information.
• Dispute any unauthorized post-cancellation charges with your bank within 60 days.

When you should keep enerjoy instead

Not everyone should cancel. Before you go through with it, ask yourself these questions.

Reasons to stay

You've found genuine value in daily mindfulness or fitness tracking and use the app at least twice per week. You enjoy the personalized recommendations and have seen measurable progress in your wellbeing goals. The cost feels reasonable relative to your usage and the features fit your lifestyle.

Reasons to cancel

You haven't opened the app in over a month. You've found a competing wellness app you prefer. The cost no longer aligns with your budget. You're unsure what content you're actually accessing or what it costs you each month.

How stopee helps you stay in control

Canceling subscriptions should never be stressful or complicated. Stopee has helped thousands of consumers cancel unwanted services, recover refunds, and understand their rights with digital platforms like Enerjoy.

At Stopee, we believe transparency and ease are your rights, not perks. When companies make cancellation hard or hide their T&C, we fight back on your behalf. Whether you're canceling Enerjoy today or questioning a charge from last month, Stopee stands with you.

Visit stopee.com to explore more guides on canceling subscriptions, disputing charges, and asserting your consumer rights across services and platforms. Stopee is your partner in taking back control of your digital life.

Escalation contacts if enerjoy doesn't respond

If Enerjoy fails to honor your cancellation within 5 business days or refuses a refund you believe you're owed, escalate to:

• UAE Ministry of Economy: For consumer complaints and breaches of UAE Consumer Protection Law. File online at moe.gov.ae or visit your local office.
• UAE Consumer Protection Authority: For disputes involving billing, automatic renewal, or misleading terms.
• Your bank or payment processor: Dispute the charge directly if Enerjoy processes an unauthorized post-cancellation transaction (typically within 60 days of the charge).

Stopee recommends keeping copies of all communications, cancellation confirmations and bank statements as evidence if you need to file a formal complaint. Your rights are non-negotiable, and documentation is your leverage.