Manage Enerjoy

How to cancel Enerjoy in malaysia and avoid surprise charges

What Enerjoy is and why you might want to cancel

Enerjoy is a subscription-based wellness app that delivers guided content around sleep, mood, weight management, and general well-being to users across Malaysia and beyond. Understanding what you signed up for and where your money goes each month is your first step toward cancelling confidently-and that's exactly what Stopee helps thousands of Malaysian consumers do every day.

The service Enerjoy offers

Enerjoy operates as a digital subscription, not a physical product. You access premium features through a mobile app or web portal after choosing a subscription tier. The free plan costs RM0 monthly, but exact premium pricing in Malaysian ringgit is not clearly listed on their public-facing pages. That lack of transparency often frustrates users before cancellation even becomes necessary.

The company uses multiple web domains: joinenerjoy.com for the main site and enerjoy.com for terms and conditions. This split matters for you in Malaysia because you should screenshot every page you visit during sign-up and cancellation. You may need those records as evidence if billing disputes arise.

Why malaysian users struggle to cancel

Enerjoy has no published Malaysian phone line, no live chat support, and no verified local billing entity. Support routes through email ([email protected]) and the help pages only. There is no official Bahasa Malaysia support, no FPX payment integration confirmation, and no local address you can use for postal cancellation. For Malaysian users, this creates a real barrier: you cannot always cancel the way you prefer, and you may not receive confirmation in a language you feel most comfortable using.

The terms page lists only "5th Floor Riverside Square" as the physical address, with no street, city, or postal code. This partial address is insufficient for a proper cancellation by post under Malaysian consumer protection law. Stopee advises all Malaysian subscribers to treat email confirmation as your primary proof of cancellation, backed up by screenshots of every step.

Your rights under malaysian consumer law

Malaysia's Consumer Protection Act 1999 grants you specific protections when cancelling digital subscriptions, even if the service provider operates overseas. Know these rights before you reach out to Enerjoy.

What the consumer protection act 1999 says about cancellations

Under the Consumer Protection Act 1999, you have the right to cancel a subscription within a reasonable time and receive a clear refund policy. Enerjoy's terms do not specify a cancellation window or refund eligibility, which is itself a breach of transparency standards. If Enerjoy charges you after you cancel, or if they refuse to refund on the grounds of no published policy, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

The law also protects you against unfair contract terms. If Enerjoy's terms are unclear, one-sided, or exclude your right to cancel before the next billing cycle, you can challenge them. Stopee recommends keeping all emails, screenshots, and receipt records for at least 12 months in case you need to escalate to the MDTCA.

Escalation: what to do if Enerjoy refuses your cancellation

If you submit a cancellation request and Enerjoy continues to charge your card or bank account, you have three options:

• Contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at www.kpdnhep.gov.my or call 1-800-886-800 to file a complaint.
• Dispute the charge directly with your bank or card issuer, citing unauthorized recurring billing after you requested cancellation.
• Contact Bank Negara Malaysia (BNM) Consumer Complaint Centre if your bank fails to reverse the charges within 30 days.

Stopee has supported Malaysian consumers through this escalation process many times. Document every step, keep your cancellation email, and do not delay-your bank typically reverses unauthorized charges within 30 to 60 days.

Pricing and billing methods for malaysian users

Before you cancel, you need to know exactly what you are paying for and where your money is being taken from each month. This section shows you what Enerjoy charges and how to track your subscription.

Current Enerjoy pricing in malaysia

The only confirmed pricing Stopee found for Malaysian users is the free tier at RM0. Premium plan pricing in ringgit is not published on any verified Enerjoy page accessible from Malaysia. This is a major red flag: you should never renew a subscription without knowing the renewal price.

If you signed up through a free trial, check your original confirmation email for the trial end date and the premium price that applies after. Many users in Malaysia discover the actual charge only when it appears on their bank or card statement. If you subscribed through Apple App Store or Google Play Store, the exact charge will appear on your App Store receipt or Google Play receipt-not always in your email.

Pro tip: If you cannot see your exact renewal amount, your billing is likely hidden inside Apple ID or Google Play. Never skip this check before cancelling-it tells you where to cancel.

How to cancel Enerjoy step by step

Cancellation methods depend entirely on where you signed up: on the Enerjoy website, through Apple App Store, or through Google Play Store. Each route requires different steps, and cancelling in one place does not cancel in another. Here is how to do it correctly.

Cancelling via the Enerjoy website or app account

If you subscribed directly on Enerjoy's website or inside the app, follow these steps to cancel your subscription.

1. Log into your Enerjoy account at joinenerjoy.com or inside the app using your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it before proceeding.
2. Navigate to your account settings or billing page (usually labelled "Account", "Settings", or "Subscriptions").
   • On the app, this is typically in the bottom menu or the profile icon.
   • On the web, look for a settings gear icon or account menu in the top right.
3. Find your active subscription and locate the "Cancel", "Downgrade", or "Manage Plan" button.
   • If no button appears, your subscription may be managed through Apple or Google instead (see the sections below).
4. Click the cancellation button and select your reason for cancelling (optional but helpful for feedback).
   • Common reasons include "too expensive", "not using the service", or "found a better alternative".
5. Confirm the cancellation. You should see a message stating your access ends on a specific date (usually the end of your current billing cycle).
   • Warning: Do not close this page until you see a confirmation message. Screenshot it immediately.
6. Check your email within 5 minutes. Enerjoy should send a cancellation confirmation to the email address linked to your account.
   • If no email arrives within 10 minutes, log back in and verify the subscription is marked as "cancelled" or "pending cancellation".

Pro tip: After step 5, your account status may show "Active until [date]" or "Cancelled - access ends [date]". Both are normal. You retain access until the end of your current billing period, then access stops automatically. Do not panic if the app still works for the next few days-this is expected.

Cancelling an apple app store subscription

If you subscribed to Enerjoy through your Apple ID (iPhone or iPad), you must cancel through Apple's subscription settings, not inside the Enerjoy app. Cancelling inside Enerjoy alone will not stop Apple from charging you.

1. On your iPhone or iPad, open the Settings app and tap your name at the top.
   • On older iOS versions, tap "iCloud" instead of your name.
2. Tap "Subscriptions" (you may need to scroll down to find it).
   • If "Subscriptions" does not appear, tap "iTunes & App Store" first, then "Apple ID", then "View Apple ID", then "Subscriptions".
3. Find "Enerjoy" in the list of active subscriptions and tap it.
   • You may see a red icon next to it or a status showing your next billing date.
4. Tap "Cancel Subscription" or "Edit Subscription" then "Cancel".
   • Some subscriptions allow downgrade instead-only choose "Cancel" if you want to stop altogether.
5. Confirm the cancellation. Apple will ask "Are you sure?" Tap "Confirm" or "Yes, cancel subscription".
   • Warning: If this option is greyed out, you may have already cancelled or the subscription is already expired. Check the renewal date to be sure.
6. You will see a message: "Subscription cancelled" or "You have cancelled Enerjoy". Screenshot this screen.
   • Your access ends on the date shown (usually the end of your current billing cycle), not immediately.
7. Check your Apple ID email (within Apple ID Settings → Email) for a cancellation receipt from Apple within 5 minutes.
   • Keep this email as proof of cancellation.

Pro tip: Apple's subscription cancellations take effect immediately-you will not be charged on the next renewal date. Your access may continue until the end of your current billing period (often shown in red text), but charging stops right away.

Cancelling a google play store subscription

If you subscribed to Enerjoy through Google Play Store (on Android), cancellation must happen in Google Play, not inside Enerjoy. The steps are similar to Apple but the interface differs.

1. On your Android phone or tablet, open Google Play Store.
   • Tap the profile icon in the top right corner.
2. Tap "Manage my subscriptions" or "Subscriptions".
   • If you do not see this option, tap "Settings", then "Subscriptions".
3. Find "Enerjoy" in the list and tap it.
   • You will see your renewal date and the amount you pay.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask you why-this is optional feedback, but answering helps the platform improve.
5. Tap "Yes, cancel subscription" or "Continue" to confirm.
   • You will see a message: "Subscription cancelled".
6. Screenshot the confirmation screen and your subscription page (which should now show "Cancelled" or no longer list Enerjoy as active).
   • Check your Gmail account linked to Google Play for a cancellation receipt within 5 minutes.

Pro tip: Like Apple, Google Play stops charging on the next renewal date the moment you cancel-you do not face surprise charges. However, your app access continues until that renewal date ends.

Cancelling by email if the app does not work

If you cannot find a cancellation button inside Enerjoy or your app store, or if the buttons do not work, email Enerjoy directly. This route is slower but creates a paper trail.

1. Open your email client and compose a new email to [email protected].
   • Use the email address linked to your Enerjoy account.
2. Write a clear cancellation request with these details:
   • Subject: "Subscription Cancellation Request - [Your Email Address]"
   • Body: "I request immediate cancellation of my Enerjoy subscription. My account email is [your email]. My next billing date is [date, if you know it]. Please confirm cancellation and provide a refund if applicable under the Consumer Protection Act 1999."
3. Attach or reference your original receipt or confirmation email showing the subscription purchase.
   • This proves you are the account holder.
4. Send the email and wait for a reply within 3 to 5 business days.
   • Warning: If you do not hear back within 5 days, send a follow-up email marked "URGENT" and copy in your bank's customer service email (if you have a contact for disputes).
5. When Enerjoy replies, save the entire email thread (including your request and their confirmation) to your computer or phone.
   • Screenshot it as well for added safety.

Stopee recommends this email method as your backup-it is slower than in-app cancellation, but it is documented proof that courts and regulators recognize. If Enerjoy charges you after this email, your email timestamp proves you cancelled in good faith.

What happens after you cancel

Cancellation does not mean instant access loss-and that can confuse people. Here is what to expect in the hours, days, and weeks after you hit that cancel button.

Your access timeline after cancellation

When you cancel Enerjoy, your app or web account does not close immediately. Instead, you retain access until the end of your current billing cycle. This grace period protects you: you have already paid for this billing period, so you should use it.

For example, if your renewal date is 15 December and you cancel on 1 December, you keep full access until 15 December (or sometimes 16 December, depending on time zones). On 16 December at midnight, Enerjoy removes your access. You will receive an automated email from Enerjoy or your app store confirming the access cutoff.

Do not panic if the app still opens after your renewal date-sometimes there is a 24-to-48-hour grace period before servers fully disable your account. If access persists beyond 2 days after the renewal date, email [email protected] to report the issue (and reference your cancellation email for context).

What to check on your bank or card statement

One week after your renewal date passes, log into your bank account or credit card portal and check your recent transactions. You should not see any new charge from Enerjoy. If a charge appears with a description like "ENERJOY", "Enerjoy subscription", or a similar merchant code, this is a billing error.

Act immediately: contact your bank's customer service line and explain that you cancelled the subscription and did not authorize this charge. Provide your cancellation email or screenshot as proof. Most banks reverse unauthorized recurring charges within 7 to 14 business days. Stopee advises checking your statement for at least 60 days after cancellation to catch any delayed charges.

Refunds: what you are entitled to and how to claim

Whether Enerjoy refunds you depends on when you cancel and what the company's policy actually says-and that is where transparency breaks down for Malaysian users.

Enerjoy's refund policy and what the law says

Enerjoy's published terms do not include a clear refund policy for subscription cancellations. This is a compliance gap under the Consumer Protection Act 1999, which requires all refund terms to be displayed before purchase. Because Enerjoy does not state whether refunds are possible, you have a strong argument for a refund under Malaysian consumer law.

The Consumer Protection Act grants you the right to refund if the service was not delivered as promised, if you cancelled within a reasonable notice period (typically 14 days for digital services), or if the contract terms were unfair or unclear. Enerjoy's failure to publish refund eligibility may work in your favour.

How to request a refund

If you believe you deserve a refund, follow these steps:

1. Wait until your cancellation is confirmed (either via email from Enerjoy or via your app store).
   • Do not request a refund before this-it signals you may change your mind, and companies often deny pre-cancellation refund requests.
2. Email [email protected] with this subject line: "Refund Request - Cancelled Subscription - [Your Email]".
   • Include the dates you subscribed, your renewal date, and the amount charged in ringgit or in your original currency.
   • State your reason clearly: "I am requesting a refund under the Consumer Protection Act 1999 because your refund policy was not displayed at purchase, and this constitutes an unfair contract term."
3. Attach your cancellation confirmation email and your original purchase receipt or bank statement showing the charge.
   • These two documents together prove you paid and you cancelled.
4. Send the email and allow 5 to 7 business days for a response.
   • If Enerjoy denies the refund, do not give up.
5. If denied, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) at 1-800-886-800 or file a complaint at www.kpdnhep.gov.my.
   • Provide your email correspondence, screenshots, and the original charge confirmation. The MDTCA can force Enerjoy to refund.

Pro tip: Refunds from app stores (Apple and Google) are often automatic if you cancel within 48 hours of purchase. For any cancellation after 48 hours, refunds depend on Enerjoy's policy-so escalation to the MDTCA becomes more important.

Common mistakes malaysian users make when cancelling

Cancelling Enerjoy seems simple, but many users trip up in ways that delay or complicate the process. Learn these pitfalls so you do not repeat them.

Mistake 1: cancelling only in the app but not in apple or google play

This is the most costly mistake. If you subscribed through Apple or Google, cancelling inside the Enerjoy app does nothing. Apple and Google track subscriptions on their end, and they control the billing. You will be charged again on your next renewal date unless you cancel inside Apple Settings or Google Play Store.

Always check where you subscribed first. If you see the Enerjoy charge on your Apple or Google receipt (not your bank statement), then Apple or Google is your billing entity-not Enerjoy itself. Cancel there, not in the app.

Mistake 2: cancelling just before the renewal date without checking the timezone

Enerjoy and your bank may operate in different timezones. If you cancel at 11:59 PM Malaysia time on 14 December but Enerjoy's servers operate on US time (12 hours behind), your renewal may have already triggered. You will be charged and must request a refund afterward-a much slower process than preventing the charge upfront.

Cancel at least 24 to 48 hours before your renewal date to be safe, not on the same day.

Mistake 3: not screenshotting cancellation confirmations

If Enerjoy disputes your cancellation later, or if your bank reverses a charge and Enerjoy argues you never cancelled, screenshots are your evidence. Without them, you have only your word. Screenshots cost nothing and take 2 seconds-capture them immediately after every cancellation step.

Mistake 4: forgetting to check your bank statement 30 to 60 days later

Some billing errors do not appear until weeks after cancellation. Enerjoy or the payment processor may resend an old charge, or a system glitch may trigger a duplicate renewal. If you do not check your statement, you might not notice until you are charged a second or third time.

Set a calendar reminder to review your bank statement 30, 60, and 90 days after cancellation. This is tedious but takes 5 minutes and can save you hundreds of ringgit.

Your pre-cancellation checklist

Before you cancel, run through this checklist to ensure you are ready and to avoid common traps. Stopee recommends printing this out or saving it to your phone.

Comparing Enerjoy with other wellness apps

If you are thinking about cancelling Enerjoy because you are unhappy with the service or value, comparing it to alternatives might help you decide whether to stay or switch. Here is how Enerjoy stacks up on transparency, cancellation ease, and refund policy.

Enerjoy's lack of transparency on pricing and refunds, combined with no local support, makes it harder to trust compared to competitors that clearly state their terms upfront. If you are cancelling because of this, Stopee supports that choice entirely-you should use a service that respects your right to clear information.

Contacting Enerjoy and escalation addresses

If you need to reach Enerjoy directly before, during, or after cancellation, here are all your contact options and what to expect.

Primary contact methods

Enerjoy does not publish a Malaysian phone number, physical office, or live chat. Your only direct contact routes are:

• Email: [email protected] (standard response time: 3 to 5 business days)
• Help page: enerjoy.life/justfit/MoneyBackPolicy.html (limited support information)
• Website contact form: joinenerjoy.com (if available; verify before using)

Email is your most reliable channel. Always use the email address tied to your account and keep copies of all correspondence.

Enerjoy's registered address

Enerjoy's published address is partial and insufficient for postal cancellation:

Incomplete address on file: 5th Floor Riverside Square (no street, city, or postal code listed)

This address is incomplete and does not meet Malaysian postal standards. Do not attempt to send cancellation by post to this address-Stopee recommends email only. If you must escalate to authorities, provide this incomplete address as evidence that Enerjoy fails to meet transparency requirements.

If Enerjoy does not respond: escalation contacts

If Enerjoy ignores your cancellation request or refuses to refund, escalate to these authorities:

• Ministry of Domestic Trade and Consumer Affairs (MDTCA)
  • Phone: 1-800-886-800 (toll-free) or +60 3 8891 2000
  • Website: www.kpdnhep.gov.my
  • Online complaint portal: e-consumer.kpdnhep.gov.my
  • This is the primary regulator for consumer complaints in Malaysia. They have authority to force refunds and penalize non-compliant companies.
• Bank Negara Malaysia (BNM) Consumer Complaint Centre
  • Phone: +60 3 2698 8044
  • Website: www.bnm.gov.my
  • Use this if your bank fails to reverse an unauthorized charge after you have already requested a chargeback.
• Your bank or card issuer's dispute department
  • Call the number on the back of your card. Report the charge as unauthorized after cancellation. Most banks reverse the charge within 30 days.

Stopee has helped thousands of Malaysian consumers navigate these escalation paths. Keep your cancellation email and the charge details handy when you contact any of these bodies-they need proof that you cancelled in good faith.

Your next steps: cancel Enerjoy with confidence

Cancelling Enerjoy does not have to be frustrating, even if the company makes it harder than it should be. You now know where to cancel (app store or email), what to screenshot, what to do if things go wrong, and who to contact if Enerjoy refuses to listen.

Start with your pre-cancellation checklist today. Identify your renewal date and your billing source. Then follow the step-by-step guide for your platform: Apple, Google, or email. Screenshot every confirmation, and check your bank statement 30 days later to confirm no surprise charges appear.

If Enerjoy charges you after you cancel, or if they refuse to refund without reason, do not hesitate to escalate to the MDTCA at 1-800-886-800. You have consumer rights, and Malaysia's laws back you up. Stopee has helped thousands of consumers cancel subscriptions exactly like this-and you deserve the same clarity and outcome. Take action today, keep your records, and take control of your billing.