Manage Enerjoy

How to cancel your enerjoy subscription and get your refund in canada

What enerjoy is and why you might want to cancel

Enerjoy operates popular fitness and nutrition apps like JustFit, sold through its website and major app stores (Apple App Store and Google Play). You can subscribe directly through Enerjoy's website or purchase through iOS and Android platforms. The challenge is this: your cancellation method and refund eligibility depend entirely on where you bought the subscription. That's why understanding your options before you cancel matters-at Stopee, we've guided thousands of Canadians through exactly this scenario, and we know the traps.

Where your subscription lives determines how you cancel

If you bought your Enerjoy subscription on the web, through Apple, or via Google Play, you face three separate cancellation paths. Deleting the app does not cancel anything; your billing continues silently until you take action. This is the first mistake people make, and we see it constantly. At Stopee, we help you navigate the right cancellation method for your situation so you don't overpay by accident.

Why canadians cancel enerjoy

People cancel for many reasons: they've reached their fitness goals, the app doesn't fit their lifestyle, unexpected charges appeared, or they found a better alternative. Whatever your reason, you have rights under Canadian consumer protection law-and we'll walk you through them.

Your consumer rights in canada

Canadian law protects you when you buy digital subscriptions, and Enerjoy must respect those protections regardless of what their terms say.

What the competition act and provincial law mean for you

Canada's Competition Act prohibits false or misleading representations about subscriptions, cancellation policies, or charges. If Enerjoy charged you without clear disclosure of renewal terms, or if you were misled about pricing or cancellation difficulty, that's actionable. Most Canadian provinces also provide a cooling-off period (typically 14 days) for distance and digital contracts-though that right is sometimes limited once you access the digital content. Quebec's Consumer Protection Act is particularly strong: it gives you up to 30 days to cancel certain digital contracts.

Refund windows and what they protect

Enerjoy itself offers a 30-day full refund window for web purchases made directly through their website. However, purchases through Apple App Store or Google Play fall under those platforms' refund policies, which are usually 48 hours to 15 days depending on circumstances. Enerjoy does not control those refunds. If you believe Enerjoy or the app stores violated your rights, you can escalate to your provincial consumer protection authority or the Canadian Competition Bureau.

How to cancel your enerjoy subscription by platform

Your cancellation steps depend on where you purchased; follow the exact method for your platform to avoid billing surprises.

Cancel an enerjoy web subscription

Web purchases require direct contact with Enerjoy support-there is no online self-service cancellation portal on their website. This is intentional, and it's why you must act proactively.

1. Gather your account details: your account email address, order/receipt number, subscription ID (if you have it), and the subscription start date. Keep these in front of you.
2. Send an email to service@support.enerjoy.life (Singapore office) or info@enerjoy.co (global contact). Subject line: "Cancellation Request."
3. In the email body, clearly state:
   • Your full account email address
   • Your subscription ID or purchase date
   • A clear, one-sentence cancellation request: "I request immediate cancellation of my Enerjoy subscription, effective today."
   • Your preferred refund method (original payment card)
4. Save a copy of the email you send and any reply you receive. This is your proof of cancellation.
5. Warning: Enerjoy support does not guarantee same-day replies. Send your request at least 24 hours before your renewal date to avoid being charged for another billing cycle.
6. Wait for confirmation. Once Enerjoy confirms the cancellation, automatic renewals stop immediately. If you are within 30 days of your original purchase, you are eligible for a full refund to your original payment method, which typically arrives within 14 days.

Cancel an enerjoy subscription through apple app store (iOS)

Apple manages all iOS subscriptions directly. Enerjoy does not process App Store cancellations, so you cancel through your Apple ID, not through Enerjoy's email.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Enerjoy (or JustFit) in the list and tap it.
5. Tap Cancel Subscription or Edit Subscription, then follow the prompts to confirm cancellation. Your access ends at the next renewal date unless you purchased a refund-eligible plan.
6. Pro tip: If you purchased via Apple, you can request a refund directly from Apple within 48 hours of the transaction (sometimes up to 15 days for accidental purchases). Go to Settings > [Your Name] > Media & Purchases > Purchase History, find the Enerjoy charge, tap it, and request a refund. Apple decides the refund, not Enerjoy.
7. Warning: Enerjoy does not issue App Store refunds. Any refund claim must go through Apple. If Apple denies your refund, you can escalate to your credit card company.

Cancel an enerjoy subscription through google play (Android)

Google Play handles all Android subscriptions, similar to Apple. Your cancellation happens in your Google account, not with Enerjoy.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and Subscriptions, then Subscriptions.
4. Find Enerjoy (or JustFit) and tap it.
5. Select Cancel Subscription and confirm your choice. Your access ends at the next renewal unless Google approves a refund.
6. Pro tip: Google Play refund policy is typically 48 hours from purchase for any reason. If you need a refund, visit your Google Play purchase history, tap the charge, and select Request Refund. Google reviews the request and decides within 24 to 48 hours.
7. Warning: Enerjoy does not control Google Play refunds. If Google denies your refund, dispute the charge with your credit card company.

Cancel by email or postal mail (as a backup)

If you prefer written proof or live outside the digital ecosystem, Enerjoy accepts cancellations by postal mail, though email is faster.

1. Prepare a formal cancellation letter or email that includes your name, account email, subscription ID, purchase date, and a clear cancellation request.
2. For email (fastest): Send to service@support.enerjoy.life or info@enerjoy.co.
3. For postal mail: Address your letter to Enerjoy's corporate office (check their Money-Back Policy page for the current mailing address). Include all the same details as the email method.
4. Send via registered mail or keep a tracking number so you have proof of delivery.
5. Keep all copies of correspondence (email confirmation, postal receipt, photos of the mailed letter). Enerjoy may request proof of your cancellation request.
6. Warning: Postal mail is slower. Allow at least 5 to 7 business days for delivery and processing, plus up to 14 days for refund processing.

Enerjoy pricing and subscription plans

Enerjoy's pricing varies by platform and country; Canadian rates are not publicly listed on their website, so you may only discover the full price once you subscribe.

What happens immediately after you cancel

Once you cancel, several things happen-and understanding the timeline prevents confusion and surprise charges.

Access and billing after cancellation

When your cancellation is accepted, Enerjoy stops automatic renewals for that subscription immediately. However, you retain access to the app until the end of your current paid billing period (the last day you paid for). If you cancel mid-month, you do not get a prorated refund for unused days unless you request one within the 30-day refund window and you purchased on the web. After your billing period ends, the app stops working or asks you to subscribe again.

Your data after cancellation

Enerjoy's data retention policy keeps your profile, workout history, and settings on their servers according to their terms. If you want your data deleted immediately, contact support@enerjoy.life and request a full account deletion. Allow up to 30 days for data removal. This is important if you are concerned about privacy or do not want Enerjoy to retain your fitness information.

Refund eligibility and how to claim your money back

Your refund eligibility depends on where you bought, and the timeline is strict-missing the window means no refund.

Web purchases: the 30-day refund window

Enerjoy's Money-Back Policy guarantees a full refund for web purchases if you request cancellation within 30 days of the initial purchase AND before the end of the subscription term. The refund processes to your original payment method (the card or account you used to buy) and typically arrives within 14 business days. If it does not arrive after 14 days, contact your bank and ask them to trace the refund with Enerjoy's support.

Apple app store refunds

Apple controls all refunds for App Store purchases. Enerjoy does not issue refunds for iOS subscriptions. If you need a refund, request it directly from Apple via Settings > [Your Name] > Purchase History. Apple's window is usually 48 hours from purchase, though they sometimes extend it to 15 days for accidental or duplicated purchases. If Apple denies the refund, you can dispute it with your credit card company and cite the charge as unauthorized.

Google play refunds

Google Play issues all refunds for Android subscriptions. Enerjoy does not refund Google Play purchases. Open the Google Play app, go to your Purchase History, find the Enerjoy charge, and select Request Refund. Google typically decides within 24 to 48 hours. If Google refuses, escalate to your bank or credit card company.

What to do if enerjoy or the app stores refuse your refund

If you are within the refund window and the company or platform refuses, you have escalation options:

• Contact Enerjoy again with your cancellation proof and refund request. Include the email date and reference number.
• If Enerjoy does not respond or refuses, file a complaint with your provincial consumer protection authority (e.g., Consumer Protection Ontario, Service Quebec, or your province's equivalent).
• Dispute the charge with your credit card company or bank. Tell them the subscription was not authorized or that the refund was promised but denied. Many banks reverse unauthorized charges.
• If the situation involves false advertising or misleading cancellation terms, report it to the Canadian Competition Bureau (www.competitionbureau.gc.ca).

Common mistakes that cost you money

Cancellation seems simple, but small errors cost people refunds and extra months of unwanted charges. We've seen it countless times at Stopee, and every mistake is preventable.

Mistake 1: deleting the app instead of cancelling the subscription

The biggest trap: deleting the Enerjoy app from your phone does nothing to stop billing. Your subscription keeps renewing invisibly on the backend. You do not notice until you review your credit card statement months later and see phantom charges. Always cancel directly through Enerjoy (email), Apple Settings, or Google Play-never rely on app deletion.

Mistake 2: missing the 30-day refund window

Enerjoy's 30-day refund window is firm. If you cancel on day 31, you forfeit the refund entirely. Mark your calendar on purchase day and set a phone reminder for day 25 if you are unsure. This is especially critical for web purchases.

Mistake 3: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund. You must specifically ask for one in your email or request. Write clearly: "I request a full refund within 30 days of my purchase on [date]." Enerjoy's support may ask follow-up questions, so respond promptly.

Mistake 4: failing to keep proof of cancellation

Save every email you send to Enerjoy and every confirmation reply. If Enerjoy claims they never received your cancellation request or denies you a refund, proof of your email (with timestamp and delivery confirmation) is your only defence. Screenshot confirmations. Forward emails to yourself. Keep records for at least one year.

Mistake 5: ignoring renewal date warnings

Most subscription apps send a renewal reminder 24 to 48 hours before your billing date. Read these carefully. If you do not intend to renew, cancel immediately-do not wait until after you are charged. Waiting even one hour past the renewal can lock you into another billing cycle.

Cancellation checklist for enerjoy

Use this checklist to ensure you cancel correctly and capture your refund.

How to escalate if enerjoy refuses to cancel or refund

If Enerjoy ignores your request, denies your refund unfairly, or claims they never received your cancellation, escalation is your right as a Canadian consumer.

Step-by-step escalation path

1. Send a final, formal email to both service@support.enerjoy.life and info@enerjoy.co. State clearly: "This is my second cancellation request dated [today's date]. I have not received a response to my previous request from [original date]. I expect a full cancellation and refund confirmation within 5 business days." Attach a screenshot of your first email.
2. If Enerjoy does not respond within 5 days, file a complaint with your provincial consumer protection agency:
   • Ontario: Consumer Protection Ontario (consumerprotectionontario.ca)
   • British Columbia: Consumer Protection B.C. (consumerprotectionbc.ca)
   • Alberta: Fair Trading Act (fair-trading.alberta.ca)
   • Quebec: Office of the Quebec Ombudsman (protecteurducitoyen.qc.ca)
   • Other provinces: Check your provincial government website for the correct agency
3. Contact the Canadian Competition Bureau if Enerjoy misrepresented the cancellation or refund policy: competitionbureau.gc.ca or 1-800-348-5358.
4. If you paid by credit card, contact your bank and file a dispute claim (also called a chargeback). Provide your cancellation email and explain that the charge was unauthorized or the refund was promised but denied.
5. Document everything: emails, screenshots, receipts, refund tracking numbers, and complaint reference numbers. This documentation strengthens your case with your bank or a small claims court if necessary.

When to consider small claims court

If the refund amount is under your province's small claims court limit (typically $5,000 to $35,000 CAD, depending on province), and Enerjoy refuses to refund after multiple requests, you can file a small claims action. Bring all email correspondence, proof of cancellation, and your refund request. Many small claims courts now accept online filing. At Stopee, we have seen consumers win refunds through small claims, especially when the company failed to respond to cancellation requests.

Contact information and next steps

Keep these contacts for your cancellation request:

Enerjoy support contacts

• Email (preferred and fastest): service@support.enerjoy.life (Singapore) or info@enerjoy.co (global)
• Postal mail: Check Enerjoy's Money-Back Policy page (enerjoy.life/justfit/MoneyBackPolicy.html) for the current corporate address
• Online: Visit enerjoy.life or JustFit app settings for additional support links

Canadian consumer protection resources

• Canadian Competition Bureau: competitionbureau.gc.ca or 1-800-348-5358
• Your provincial consumer protection authority (see escalation section above)
• Your credit card company or bank dispute team
• Stopee (stopee.com): For free cancellation guides, escalation templates, and consumer protection advice

Summary and final checklist

Cancelling Enerjoy is straightforward once you know your platform and act within the refund window. Web purchases offer the strongest consumer protection (30-day full refund). App Store and Google Play purchases have shorter windows and tighter controls. The key is acting fast, keeping proof, and requesting your refund explicitly-do not assume it happens automatically.

If you get stuck or Enerjoy refuses, escalate immediately. Canadian consumer law protects you, and your provincial authority or credit card company can force a refund if the company is in the wrong. Stopee has helped thousands of Canadians navigate subscription cancellations, claim refunds, and hold companies accountable. Whether you're cancelling Enerjoy, JustFit, or any other subscription, Stopee is here to guide you through every step and ensure you get what you're owed. Visit stopee.com for free cancellation templates, escalation guides, and direct support when you need it most. You deserve transparency and respect from the services you pay for-and we're here to make sure you get both.