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Cancel Omaze: The Right Way
How to cancel omaze: your complete UAE guide to stop charges and claim refunds
What omaze is and why you might want to cancel
Omaze is an online platform that lets you donate to charitable causes in exchange for a chance to win experiences and prizes. You enter by making donations; many campaigns also offer subscription options that renew automatically until you cancel them.
If you've signed up and now want to stop, you're in the right place. Whether you're concerned about automatic renewals, didn't realize a subscription was active, or simply changed your mind, Stopee is here to walk you through every cancellation method step by step. Understanding your options upfront saves you time and protects your wallet.
How omaze operates globally and in the UAE
Omaze runs fundraising campaigns from its website and handles all subscriptions, payments, and prize draws through its own platform and partner integrations. Because many Omaze transactions operate under UK-based legal terms, you may have consumer protections that apply even if you're in the United Arab Emirates.
The platform retains your account data and entry history after cancellation unless you request deletion. Crucially, cancelling a subscription doesn't automatically erase past entries from active draws.
Your consumer rights in the united arab emirates
UAE consumer protection law and unauthorized charges
As a UAE consumer, you're protected by national consumer protection regulations that prohibit unfair commercial practices and unauthorized charges. If Omaze has charged you without clear consent or continued billing after you tried to cancel, these protections are your shield.
If you spot a charge you didn't authorize, contact your bank or payment provider immediately and request a chargeback. Most UAE banks process disputes within 10 to 20 business days. Document everything: email confirmations, screenshots of your account settings, and copies of your cancellation requests.
UK and EU cooling-off rights that apply to you
Many Omaze subscriptions operate under UK Consumer Rights Act 2015 and EU Consumer Rights Directive rules. These laws grant you a 14-day cooling-off period from the moment you sign up. Within this window, you can cancel for any reason and receive a full refund without penalty.
This 14-day right is a powerful lever. Even if Omaze's terms claim otherwise, UK and EU law override them. If you're in the UAE and subscribed within the last 14 days, you have the legal right to demand a full refund.
How to cancel omaze: three proven methods
Method 1: cancel via your omaze web account (fastest)
Logging into your account and cancelling directly online is the quickest and most verifiable route. You'll have an instant confirmation, and you can take a screenshot for your records.
- Visit omaze.com and log in with your email and password.
- If you've forgotten your password, click "Forgot Password" and follow the reset email.
- Navigate to your Account Settings or Profile page.
- Look for a section labeled "Subscriptions," "Active Subscriptions," or "Manage Subscriptions."
- Find the subscription you want to cancel and click the Cancel button next to it.
- Some versions of the site may ask you why you're cancelling; this is optional feedback-skip it if you prefer.
- Confirm the cancellation when prompted.
- The system will display a confirmation message; screenshot this for your records.
- Check your email inbox for a confirmation email from Omaze within minutes or hours.
- Pro tip: If no confirmation arrives within 24 hours, proceed to Method 2 (email) as a backup.
Method 2: cancel by email using the model cancellation form
If you can't access your account or prefer a paper trail, submitting a formal cancellation form by email is a legally robust option. Omaze must respond, and you'll have documented proof of your cancellation request.
- Prepare the Model Cancellation Form (usually found in Omaze's legal terms or customer support pages).
- The form requires your full name, email address, account details, and the date you want to cancel.
- Fill out the form completely and save it as a PDF or image.
- Write your cancellation date as today or immediately to avoid ambiguity.
- Send the form by email to team@omaze.co.uk (the official Omaze support email).
- Use your personal email account so you have a sent copy in your own mailbox.
- In the email subject line, write: "Cancellation Request - [Your Name] - [Your Account Email]"
- This clarity forces Omaze to process your request without confusion.
- Wait for Omaze's acknowledgement email within 3 to 5 business days.
- Warning: If you don't hear back within a week, escalate to Stopee or your payment provider-silence is not consent.
- Save the acknowledgement email permanently.
- This is your proof that Omaze received and processed your cancellation.
Method 3: cancel via app store (if you subscribed through apple or google play)
If you signed up for Omaze through an app store rather than the web, you must cancel through that app store's settings. Cancelling only on the Omaze website won't stop app store billing.
- For Apple (iOS):
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then select Subscriptions.
- Find Omaze in the list and tap it.
- Tap Cancel Subscription and confirm.
- Apple will email you a cancellation confirmation.
- For Google Play (Android):
- Open Google Play on your phone or visit play.google.com on a browser.
- Go to Account > Subscriptions.
- Select Omaze and tap Cancel Subscription.
- Confirm the cancellation; Google Play will send you a confirmation email.
- After cancelling on the app store, also cancel via Method 1 (web account) or Method 2 (email) as a safety net.
- Pro tip: Many users forget this dual-cancellation step and get charged again when the app store subscription renews but Omaze still has billing permissions.
Refunds and your 14-day cooling-off right
Refunds within 14 days of signing up
If you cancel your Omaze subscription within 14 days of first subscribing, UK and UAE-aligned consumer law entitles you to a full refund of all payments without question or penalty. Omaze must process this refund without undue delay, typically within 14 days of your cancellation request.
The refund will be credited back to the payment method you used to subscribe. If you used a debit card, the credit typically appears within 5 to 10 business days. If you used a credit card, check your card issuer's timeline.
Refunds after 14 days and draw-specific rules
Once the 14-day period ends, refunds become discretionary. Omaze will stop your subscription and prevent future renewals, but you won't receive a refund for the remainder of your current billing cycle.
Additionally, if a draw has already taken place and you've already entered, cancelling afterwards doesn't refund that draw's entry fee. This is standard practice: you were part of the draw when you paid, so Omaze retains that fee.
Warning: Do not delay if you're within 14 days. The sooner you cancel, the sooner you secure your full refund right.
What happens after you cancel omaze
Subscription access and remaining balance
Cancelling stops automatic renewals, but your subscription typically remains active for the remainder of your current billing cycle. If you paid for a month and cancel on day 10, you can still use your account benefits until day 30.
Entries you've already submitted into active draws are not removed after cancellation. You remain eligible to win if your entry's draw date hasn't passed.
Your data, account history, and future billing
After cancellation, Omaze retains your account data and entry history in line with its privacy policy and legal obligations. Your past transactions and prize history remain viewable in your account.
Most importantly, Omaze will not attempt to charge you after your cancellation takes effect. If you see a charge after cancelling and confirming the cancellation, report it immediately to Stopee and your payment provider.
Omaze pricing and subscription plans in the UAE
Current pricing and currency options
Omaze's subscription fees vary by campaign and geography. Official pricing in UAE dirhams (AED د.إ) is not centrally published; instead, you see prices during the checkout process based on your selected campaign and currency preference.
Typical entry fees range from AED 5 to AED 100+ depending on the prize tier and cause. Many campaigns allow one-off donations without subscription, while others bundle ongoing access into a recurring fee.
| Entry type | Typical cost (AED) | Renewal |
|---|---|---|
| One-off entry | AED 5 to AED 50 | None (one-time charge) |
| Monthly subscription | AED 20 to AED 100 | Every month until cancelled |
| Annual subscription | AED 200 to AED 1000 | Every year until cancelled |
| Premium / VIP tier | Contact campaign page | Varies; check terms |
For exact current pricing, visit the Omaze campaign page you're interested in or contact Omaze support directly.
Common cancellation mistakes and how to avoid them
Mistake 1: cancelling only on the web while an app store subscription is still active
It's frustrating when you think you've cancelled but the app store keeps charging you. This happens because Omaze's web platform and the Apple App Store or Google Play operate as separate billing systems.
Solution: Always cancel on both platforms. Use Method 1 (web), then verify that your app store subscription is also cancelled using Method 3. Check both email inboxes for confirmations.
Mistake 2: assuming silence means cancellation
You email your cancellation request but hear nothing back. Days pass, then weeks-and suddenly another charge appears. Omaze wasn't silent because you were already cancelled; it was silent because your request got lost or ignored.
Solution: Require written acknowledgement. Always use the web account method (Method 1) first because it gives you instant on-screen confirmation. If using email, follow up with a second email after 5 days if you haven't received an acknowledgement. Screenshot everything.
Mistake 3: not realizing you have a 14-day refund right
Many people accept cancellation without refund because they're unaware of their cooling-off period. You have legal grounds to demand money back if you act within 14 days.
Solution: When you cancel, explicitly state in your email: "I am cancelling within the 14-day cooling-off period and request a full refund." This language triggers Omaze's legal compliance procedures immediately.
Mistake 4: ignoring unauthorized charges after cancellation
A charge appears weeks after you cancelled. You shrug because "it probably won't happen again." But inaction emboldens companies to keep charging.
Solution: Report it to your bank immediately and request a chargeback. Provide your bank with your cancellation email or web confirmation. Your bank is your ally-use them.
Steps to take if omaze refuses to cancel or refund
Escalation pathway for unresponsive companies
If Omaze ignores your cancellation request or denies your 14-day refund without legal justification, you have structured options to force compliance.
- Send a formal letter to Omaze's registered address by post (keep a copy for yourself).
- State your account details, the cancellation request date, and the refund amount owed.
- Demand a response within 14 days.
- File a dispute with your payment provider (bank or credit card company).
- Attach copies of your cancellation request emails, web screenshots, and Omaze's non-response.
- Request a chargeback for unauthorized or refused refund charges.
- Report Omaze to the UAE Consumer Protection Authority or the relevant regulator in your jurisdiction.
- Provide documentation of your cancellation attempt and Omaze's failure to comply.
- Contact Stopee for guidance on next steps if internal escalation fails.
- Stopee specializes in consumer disputes and can advise on legal letters, regulatory complaints, and small claims options.
Your legal backup: the 14-day right is non-waivable
Omaze cannot override your 14-day cooling-off right with terms and conditions. UK and UAE law protect this right. If Omaze's terms say "no refunds," that clause is void for subscriptions cancelled within 14 days. Omaze's refusal to honor this is a breach of consumer law.
Key checklist before and after cancelling
| Step | Action | Status |
|---|---|---|
| 1 | Log into your Omaze account and record today's date and account ID | [ ] Done |
| 2 | Check if you're within 14 days of first subscribing | [ ] Done |
| 3 | Proceed with Method 1 (web), Method 2 (email), or Method 3 (app store) | [ ] Done |
| 4 | Take a screenshot or save confirmation email | [ ] Done |
| 5 | If within 14 days, explicitly request a full refund in your cancellation message | [ ] Done |
| 6 | Verify no new charges appear within 5 to 10 days; check your bank statement | [ ] Done |
Summary: take control of your omaze cancellation today
Cancelling Omaze is straightforward when you know your options. Log into your web account for instant confirmation, use email as a backup, and always verify app store subscriptions are also cancelled. If you're within 14 days, your full refund is guaranteed by law-don't hesitate to claim it.
Most importantly, act now if you want to cancel. Delays cost money, and silence from Omaze doesn't mean approval. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and hold companies accountable. If you're stuck or facing resistance, Stopee's guides and escalation pathways will guide you to resolution.
Your money is yours. Take the cancellation steps outlined above, document everything, and remember: you have legal rights. Stopee is here to empower you every step of the way.
Contact address for formal correspondence
Omaze Limited (typical registered address for UK operations)
For formal cancellation by post or dispute letters, verify the current registered address via Omaze's official website or Companies House (if UK-registered). Send your letter by registered mail and keep the postal receipt as proof of delivery.