Manage Omaze

How to cancel your omaze subscription and stop recurring charges

Understanding omaze and why you might want to cancel

Omaze is a for-profit entertainment platform that lets you enter prize draws by donating to featured charities or purchasing entries directly. The company operates internationally with a strong presence in Ireland and the UK, offering everything from single entries to subscription packages that deliver recurring monthly entries into house draws and other high-value prize promotions. You may have signed up for a subscription tier expecting temporary participation, only to find that recurring monthly charges continued beyond what you intended. At Stopee, we help thousands of consumers navigate cancellation processes like this one every month, and we know that stopping unwanted recurring charges is often more complicated than it should be.

What omaze subscriptions cost

Omaze offers multiple subscription tiers designed to give you consistent entries into qualifying draws each month. Here's what you typically pay depending on the plan you chose:

The subscription model means your bank account is charged automatically every month unless you actively stop it. If you've noticed unexpected charges, you're not alone-complaint patterns across independent review sites show that a significant minority of participants report surprise renewals and difficulty halting recurring payments.

When you should cancel omaze

You have every right to cancel if you no longer want to participate, regardless of reason. Common reasons include losing interest in the draws, wanting to reduce spending, discovering recurring charges you didn't authorise, or simply changing your mind about the value. If you intended a one-time entry but were charged repeatedly, that's a particularly strong reason to cancel immediately and pursue a refund. Stopee recommends acting quickly once you've decided to stop-the sooner you send a formal cancellation request, the sooner you prevent future charges.

Your consumer rights when cancelling omaze

Ireland's consumer protection laws give you powerful rights when cancelling subscription services like Omaze, and you should understand them before you take action.

Distance selling and cancellation rights under irish law

Omaze is a distance seller because you purchase entries online rather than face-to-face. Under the Consumer Rights Act 2022 (which implements the EU Distance Marketing Directive in Ireland), you have a 14-calendar-day cooling-off period from the date you made your purchase to cancel without giving a reason. This applies to both one-off entries and subscription sign-ups. You must send your cancellation notice in writing-a method that provides you with proof of receipt, such as registered post or courier-to the official Omaze address. Within 14 days of receiving your cancellation, Omaze must refund you in full for charges covered by the cooling-off window.

After the 14-day cooling-off period expires, you can still cancel your subscription, but you do so under contract law rather than distance selling rules. Even so, the subscription should stop immediately upon receipt of your written cancellation request, and Omaze should not charge you again after that date.

Unfair contract terms and automatic renewals

Irish consumer law also protects you from unfair contract terms. If Omaze's terms make it unreasonably difficult to cancel-for example, by hiding the cancellation method or requiring you to phone during limited hours-those terms may be unfair and unenforceable. Additionally, if you were not given clear information about the automatic renewal terms before you agreed to the subscription, you have grounds to dispute the charges. Stopee advises you to keep every email confirmation, terms and conditions page, and payment confirmation you received when signing up, because these documents prove what information was made available to you.

How to cancel your omaze subscription step-by-step

Omaze requires you to cancel by sending a formal written notice to their registered UK address; there is no online cancellation button or phone line available to Irish customers for this process.

The correct cancellation method

First, you must send your cancellation notice in writing to Omaze's official registered address. Email alone may not be sufficient to prove formal receipt in a dispute, so Stopee strongly recommends using a delivery method that provides you with proof of receipt-either registered post from An Post (Ireland's national postal service) or a courier service such as DPD or GLS. This proof is your insurance policy if Omaze claims they never received your request.

Step-by-step cancellation process

1. Gather your account information
   • Locate your full name as registered on the Omaze account
   • Find your email address associated with the account
   • Note your account or customer ID if visible in any confirmation emails
   • Check your bank statement for the exact amount being charged monthly
2. Prepare your written cancellation notice
   • Use plain language: "I request cancellation of my Omaze subscription effective immediately"
   • Include your full name, email address, and account details
   • State the date you are sending the notice (this marks when the cancellation takes effect)
   • If you are within 14 days of purchase, explicitly request a refund under the Consumer Rights Act 2022
   • Keep a copy for your records
3. Address your letter correctly
   • Use the exact address: Omaze UK Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom
   • Write "Cancellation Notice" or "Subscription Cancellation Request" on the envelope front
4. Send via registered post or courier
   • Visit your local An Post office and request registered letter service (provides proof of posting and delivery)
   • Alternatively, use a courier with tracking and delivery confirmation
   • Take a photo of your receipt and keep it with your copy of the cancellation letter
5. Monitor your bank account
   • Check your account for 5-7 business days after posting
   • If a charge appears after your cancellation date, note the date and amount
   • Contact your bank immediately if an unauthorised charge occurs
6. Follow up if needed
   • If you do not see a refund within 14 days of sending cancellation (if within cooling-off period), send a follow-up letter with your original cancellation and proof of posting
   • Reference the Consumer Rights Act 2022 in your follow-up

Pro tip: Take a photograph of your registered post receipt immediately after posting. This image combined with your copy of the cancellation letter is your strongest evidence if a dispute arises later.

What happens after you cancel omaze

Once Omaze receives your written cancellation notice, the process moves through defined stages, and you need to know what to expect and when.

Timing and confirmation

You will likely not receive an immediate email confirmation of cancellation because Omaze's process relies on postal mail. Allow 5-10 business days for your letter to reach them. After they receive it, you should not be charged again in the following month's billing cycle. If a charge does appear after your cancellation date, this is a breach of contract, and you have the right to demand a refund plus challenge the charge with your bank.

Warning: Omaze may not send you an explicit written confirmation that your cancellation was successful. This is a weakness in their process. Your only evidence is your registered post receipt and your copy of the cancellation letter. For this reason, do not rely on silence as confirmation-monitor your bank account closely for the next two months.

Refunds and timeline

If you cancelled within 14 days of your purchase (cooling-off period), Omaze must refund you in full within 14 days of receiving your cancellation notice. The refund should return to the same payment method you used to enter (usually your debit or credit card). If you paid by card, the refund typically appears within 5-10 working days after Omaze processes it.

If you cancelled outside the 14-day window, you do not have an automatic right to a refund for past charges under distance selling law. However, you can still request a refund on fair value grounds-for example, if you can demonstrate that you were charged after requesting cancellation or if the subscription terms were unfair or unclear. Stopee recommends keeping records of every communication and charge, because these may support a refund claim later.

Common mistakes to avoid when cancelling omaze

Cancelling a subscription can feel frustrating and uncertain, especially when the company doesn't provide a simple online button. Here are the pitfalls that catch most people off guard.

Using email instead of registered post

Many customers send a cancellation email to Omaze's customer service inbox expecting it to work. Email is convenient, but it leaves you vulnerable: Omaze can claim they never received it, and you have no proof of delivery. The company's cancellation policy specifically requires written notice to their registered address, so email does not satisfy the legal requirement. Always use registered post or courier with proof of delivery.

Cancelling through your bank instead of omaze

Some customers instruct their bank to block all payments to Omaze (called a stop payment or chargeback instruction). While this prevents immediate charges, it can backfire: Omaze may view this as a payment dispute rather than a cancellation, and they may refuse future customer service. Additionally, your bank can only block future charges, not help you recover past ones. Always send a formal cancellation notice to Omaze directly first, and only involve your bank if Omaze ignores your request.

Assuming silence means cancellation

After posting your cancellation, you may hear nothing from Omaze. This silence does not mean your cancellation was accepted. If a charge appears the following month, you will wish you had confirmation. Follow up with a second registered letter if you do not see clear evidence (such as a refund or absence of the next charge) within 14 days.

Not keeping proof of your request

Your cancelled letter and registered post receipt are your only weapons if a dispute arises. Customers who discard these documents later struggle to prove they cancelled. Keep digital photos of both items for at least 6 months after cancellation.

Refunds and chargebacks explained

Understanding your refund options puts you in control of your own recovery if Omaze fails to honour your cancellation.

Refunds within the cooling-off period

If you cancel within 14 calendar days of first entering Omaze, the Consumer Rights Act 2022 entitles you to a full refund with no deductions. Omaze must process this refund within 14 days of receiving your cancellation notice. If they do not, you can escalate to the Commission for Regulation of Utilities (CRU) or seek advice from the Citizens Information Board (CIB), which assists Irish consumers with consumer rights disputes.

Refunds after the cooling-off period

Once 14 days have passed, you lose the automatic right to a refund under distance selling law. However, you may still request one on other grounds: if Omaze continued charging after you cancelled, if the terms were unclear or unfair, or if you can demonstrate breach of contract. Write a formal letter citing the specific reason and attach copies of evidence (payment statements, your original cancellation notice, etc.). If Omaze refuses, you can lodge a formal complaint with CRU.

Chargeback and bank protection

If you paid by debit or credit card and Omaze refuses a justified refund, you can ask your bank to file a chargeback-a dispute against the transaction. Your bank will contact Omaze on your behalf and may reverse the charge. This process takes 30-60 days and works best when you have evidence: your cancellation letter, proof of posting, and records of charges after your cancellation date. Stopee recommends using chargeback as a last resort after Omaze has ignored your written request.

Checklist before you send your cancellation

Use this checklist to ensure you have completed every step correctly and have all the evidence you need.

What users say about cancelling omaze

Real customer feedback reveals patterns that can help you prepare for your own cancellation experience.

Positive experiences

Customers who cancelled successfully report that registered post worked reliably: their charges stopped the month after their letter arrived, and no further contact was needed. Those who kept good records (cancellation letter copies and postal receipts) felt confident and protected. Many say they appreciated the charitable mission but decided the recurring cost no longer suited their budget-a perfectly valid reason to cancel.

Negative experiences and common problems

A notable group of users report that Omaze continued charging them for 1-3 months after they believed they had cancelled. These customers typically used email or phone calls rather than formal written notice, so Omaze had no documented record of their request. Others found that proving cancellation to their bank during a chargeback dispute was difficult because they had no proof of delivery. The key takeaway: proof of receipt is everything.

How stopee can help you cancel smarter

Navigating subscription cancellations involves legal rights, evidence collection, and persistence-and mistakes can cost you money. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover owed refunds by providing step-by-step guidance, template letters, and escalation strategies. When you use Stopee, you gain access to cancellation templates, direct contact details for complaint authorities, and expert advice on timing and follow-up.

Omaze's cancellation process relies on postal mail and written proof, which is why having a clear process and keeping records is critical. At Stopee, we specialise in exactly these kinds of subscription traps, and we empower you to cancel on your own terms with confidence.

Key takeaways and next steps

Cancelling Omaze requires you to send a formal written notice by registered post to their UK address-there is no online cancellation option. You have 14 days from purchase to cancel and receive a full refund under Irish consumer law. Keep proof of your posting and a copy of your letter. Monitor your bank account for 14 days to ensure no further charges appear. If Omaze continues charging after your cancellation date, contact your bank for a chargeback or escalate to the Citizens Information Board. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps, and you can do the same. Take action today-your refund depends on it.

Official omaze cancellation address

Send your written cancellation notice to:

Omaze UK Limited
3rd Floor, 1 Ashley Road
Altrincham, Cheshire
WA14 2DT
United Kingdom

Use registered post from An Post (Ireland) or a courier service with proof of delivery. Keep your receipt and a copy of your letter for at least 6 months. If you need further support or have questions about your cancellation rights, visit Stopee.com for templates, authority contact details, and step-by-step assistance.