Manage Omaze

How to cancel omaze and protect your donation entries in new zealand

What omaze is and how it works

Omaze is an online charitable prize platform that lets you enter prize draws and sweepstakes by making donations or paying for recurring monthly subscriptions. Each campaign pairs fundraising for nominated charities with chances to win prizes like holidays, vehicles, experiences, or meet-and-greets with celebrities.

How omaze entries work

You can enter campaigns in two ways: as a one-time donation or entry, or by subscribing for monthly recurring entries. Your money supports the listed charity partner, and your entries automatically go into upcoming draws for that campaign. Unlike traditional lotteries, Omaze campaigns are tied to charitable causes, which appeals to people who want their entry fee to do social good.

Why new zealand users join omaze

Kiwis use Omaze because it combines the excitement of winning desirable prizes with the satisfaction of supporting charities they care about. You might subscribe for several months hoping to win a dream holiday or exclusive experience. However, if your financial situation changes or you simply want to stop your recurring charges, you need to know exactly how to cancel without losing your eligible entries or getting hit with unexpected bills.

Your consumer rights under new zealand law

As a New Zealand consumer, you have powerful protections when cancelling subscription services like Omaze.

14-day cooling-off period

The Consumer Guarantees Act 1993 and Consumer Rights Act 2022 give you the right to cancel most distance contracts (like online services) within 14 days of entering the subscription agreement. This is your cooling-off period, and you can claim a full refund during this window without giving a reason. Omaze confirms this right in its terms, so use it if you change your mind shortly after subscribing.

Refund rights after draws take place

Once a draw has been held and your entries were used, Omaze generally does not refund that subscription period's fee. The company argues that subscription money funds the charity partners and the draw mechanism itself. However, if Omaze fails to conduct a fair draw, advertises false odds, or breaches its terms, you may have grounds to dispute the charge with your bank or pursue a complaint through Consumer NZ or the Commerce Commission. Keep all emails and screenshots of campaign terms as evidence.

How to cancel omaze in four methods

Stopee has helped thousands of New Zealand consumers cancel recurring subscriptions cleanly, and we recommend choosing the method that matches how you signed up.

Method 1: cancel via your omaze web account

This is the fastest and most direct route if you subscribed on Omaze's main website.

1. Sign in to your Omaze account at omaze.com using your email and password.
   • If you forgot your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your account settings or "Manage Subscriptions" section.
   • Look for a dashboard or profile menu; this is usually in the top right corner of the page.
3. Locate the subscription you want to cancel and click the "Cancel" button next to it.
   • You may see a summary of your subscription showing the campaign name, next billing date, and amount.
4. Confirm your cancellation when prompted.
   • Omaze may ask why you are cancelling or offer a discount to stay; you can skip these offers and proceed.
5. Wait for a cancellation confirmation email.
   • Check your inbox (and spam folder) for confirmation within 24 hours.

Pro tip: Cancel before the 1st of the month to avoid being charged for the next billing cycle. If today is the 20th and your billing date is the 1st, cancel immediately.

Method 2: cancel by email using the model cancellation form

If your online account is inaccessible or you prefer a documented record of cancellation, use the formal cancellation form referenced in Omaze's subscription terms.

1. Find and download the Model Cancellation Form from Omaze's Subscription Terms of Use, section 5F(ii).
   • You can usually find this in the footer of the Omaze website under "Terms and Conditions" or "Legal".
2. Fill out the form with your full name, email address, account details, and the date you want the cancellation to take effect.
   • Write clearly; include the subscription ID or campaign name if you know it.
   • State that you are exercising your right to cancel the subscription.
3. Email the completed form to team@omaze.co.uk.
   • Use "Subject: Subscription Cancellation Request" so your email is flagged as urgent.
   • Keep a copy of the form and the send receipt for your records.
4. Wait for a written confirmation of cancellation.
   • Omaze should respond within 3-5 business days confirming the cancellation date.

Warning: Submit this form well before your renewal date (at least 5 days before your next billing date). If you are cancelling by email, the cancellation is effective from the date Omaze receives and processes your form, not from the date you send it.

Method 3: cancel through the apple app store

If you subscribed to Omaze using the Apple App Store, you must cancel through Apple's subscription manager, not through Omaze itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
2. Tap "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple account.
3. Find the Omaze subscription and tap it.
   • Confirm the subscription name and next billing date.
4. Tap "Cancel Subscription".
   • Apple will ask you to confirm; select "Confirm Cancellation".
5. Check your inbox for a cancellation confirmation email from Apple.
   • This may take a few minutes to appear.

Pro tip: Apple's refund window is typically 15-30 days from purchase. If you are cancelling within that window and haven't received draws yet, request a refund directly through Apple's "Report a Problem" feature in the App Store.

Method 4: cancel through google play

If you subscribed on an Android device via Google Play, cancel your subscription there.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions", then "Subscriptions".
   • You will see all active subscriptions.
3. Tap the Omaze subscription.
   • Verify the campaign name and next billing date.
4. Tap "Cancel subscription" and confirm.
   • Google will show a cancellation summary.
5. Wait for a cancellation confirmation email from Google.
   • This usually arrives within hours.

Warning: Google Play refunds are available within 48 hours of purchase. If you are outside this window, you may not receive a refund even if you cancel immediately.

What happens after you cancel omaze

Cancelling Omaze stops future charges, but your existing entries remain active and eligible for draws.

Your entries and eligibility

Any entries you submitted before cancelling remain fully eligible for all draws those entries were entered into. This means if you cancel mid-month, your entries from that month still compete in the draw. You do not lose your chance to win just because you cancelled your subscription. Stopee recommends checking the campaign rules to see when draws are scheduled so you know when results will be announced.

Account and payment information

After cancellation, your account details stay on file unless you request deletion. Your payment method is no longer charged, and no recurring debits will appear on your bank or card statement. However, Omaze retains your personal data according to its privacy policy. If you want to delete your account entirely, contact Omaze directly at team@omaze.co.uk and request full account deletion under data protection rights.

Future campaigns and communications

You may still receive marketing emails about new Omaze campaigns. If you do, click the unsubscribe link at the bottom of those emails to stop promotional messages. Alternatively, log in to your account settings and turn off email marketing preferences.

Will you get a refund from omaze

Refunds depend on when you cancel and whether a draw has already taken place.

Full refund within 14 days (cooling-off period)

If you cancel within 14 days of signing up for a subscription, you are entitled to a full refund under New Zealand consumer law. Omaze explicitly acknowledges this 14-day right in its terms. The refund should be processed within 14 days and returned to your original payment method without any deductions. This is your strongest consumer protection, so use it if you change your mind shortly after subscribing.

No refund after draws close

Once the campaign draw has taken place and your entries were used, Omaze will not refund that subscription period's fee. The company argues that subscription money partially funds the nominated charity and the draw operations. However, Stopee advises you to review the campaign terms before subscribing to understand the draw schedule and timing. If a draw is scheduled for the 25th of the month and you subscribe on the 20th, you will not be able to cancel and get a refund before the draw happens.

App store and google play refunds

Subscriptions purchased through the Apple App Store or Google Play are governed by those platforms' refund policies, not Omaze's. Apple offers refunds within 15-30 days of purchase if you request one through "Report a Problem" in the App Store. Google Play typically allows refunds within 48 hours. Contact Apple or Google support directly if Omaze does not process your refund request.

Omaze pricing and plan options in new zealand

Omaze does not publish official New Zealand dollar pricing for all campaigns, and prices vary widely depending on the prize and charity involved.

Prices are often displayed in GBP (British pounds) on Omaze's website. Your bank or payment processor will convert to NZD at the time of purchase, which may result in a slightly different amount due to exchange rates and fees. Check your bank statement to see the exact NZD amount charged.

Common mistakes to avoid when cancelling omaze

Cancelling a subscription feels stressful, and it is easy to make a mistake that delays the process or costs you money.

Missing the billing cutoff date

The most common error is cancelling too late in the month. If your billing date is the 1st and you cancel on the 30th, you will be charged for the next month because the cutoff has already passed. Set a phone reminder for the 25th of each month if you plan to keep your subscription short-term, so you have time to cancel before the next billing date.

Cancelling on the app but forgetting your web subscription

Some users subscribe on the Omaze website and later try to cancel through the app, or vice versa. These are separate subscriptions. Cancelling one does not cancel the other. Log in to both your web account and your app to check if you have multiple active subscriptions, then cancel each one separately.

Ignoring confirmation emails

After you cancel, you must receive a confirmation email. If you do not see one within 24 hours, your cancellation may not have gone through. Check your spam folder, then log back into your account to verify the subscription status. If it still shows as active, try cancelling again using a different method (such as email to team@omaze.co.uk).

Not using your 14-day cooling-off right

If you subscribe and then change your mind within 14 days, you have a legal right to a full refund under New Zealand law. Many users forget this and assume they cannot get their money back. You can. Use the Model Cancellation Form or email team@omaze.co.uk within the 14-day window and request a refund explicitly.

Trying to cancel through customer service chat instead of formal channels

Omaze may not have a live customer service chat feature. If you attempt to cancel through unofficial channels or unclear support routes, there will be no record of your request. Always use the formal methods: the web account cancellation button, the Model Cancellation Form, or the app store manager. These leave a documented trail and are harder for the company to dispute.

Checklist: cancelling omaze safely

Use this checklist to confirm you have completed every step correctly.

• I have identified which method I used to subscribe (website, Apple App Store, or Google Play).
• I have logged into the correct account or app store.
• I have checked my next billing date and ensured I cancel before that date.
• I have clicked the cancellation button or submitted the Model Cancellation Form.
• I have received a written confirmation of cancellation (email or on-screen message).
• I have saved screenshots or emails showing the cancellation was successful.
• I have checked my bank or card statement 5-7 days later to confirm no charge appears.
• I understand that my existing entries remain eligible for active draws.
• If I am within 14 days of signing up, I have also requested a refund in writing.
• I have unsubscribed from Omaze marketing emails if I no longer want promotional messages.

When to contact stopee for help

Stopee provides free guides and escalation support for consumers struggling to cancel services. If Omaze refuses to cancel your subscription, continues to charge you after cancellation, or denies a refund you believe you are entitled to, Stopee has helped thousands of New Zealand consumers dispute these charges and recover money.

Document everything before escalating

Before contacting Stopee or a regulator, gather all evidence: confirmation emails from Omaze, bank statements showing charges, screenshots of your account, and copies of any cancellation forms you submitted. This evidence strengthens your case and speeds up any dispute resolution.

Escalation paths if omaze will not refund

If Omaze refuses your cancellation or refund request and you believe you have a valid claim under the Consumer Guarantees Act or Consumer Rights Act, contact Consumer NZ or lodge a complaint with the Commerce Commission. You can also dispute the charge with your bank if the cancellation was rejected unfairly. Stopee recommends giving Omaze 14 days to respond to a formal cancellation request (sent by email with the Model Cancellation Form) before escalating further.

Final summary and next steps

Cancelling Omaze is straightforward if you use the right method and timing. Your four main routes are your web account, the Model Cancellation Form (email), Apple App Store, or Google Play, depending on how you subscribed. Cancel before your billing date to avoid the next charge, and remember that your existing entries remain eligible for draws even after you cancel. Within 14 days of subscribing, you have an automatic right to a full refund under New Zealand law.

Stopee has helped thousands of consumers cancel recurring subscriptions without losing money or leaving their accounts stuck in limbo. If you run into trouble cancelling Omaze or believe the company has overcharged you, use Stopee to find the right escalation path and protect your consumer rights. Visit stopee.com today to learn more about your options and find step-by-step guides for other services you want to cancel.

Contact details for omaze cancellation requests

For cancellation by email, send your Model Cancellation Form or cancellation request to:

Email: team@omaze.co.uk

Subject line: Subscription Cancellation Request

Omaze does not maintain a dedicated New Zealand postal address. The UK email above is the primary contact for all cancellation and refund requests. Allow 5-10 business days for a response to email requests.