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Cancel Doodly: The Right Way
How to cancel doodly and protect your refund in the UAE
What is doodly and why you might want to cancel
Doodly is a subscription-based animation software that lets you create whiteboard, blackboard, and glassboard explainer videos using a simple drag-and-drop interface. You don't need advanced animation skills to build marketing videos-Doodly provides pre-made scenes, characters, props, and a straightforward timeline to get you started quickly. Many creators in the UAE use it for YouTube intros, social media content, and client presentations.
But not every tool is right for every creator. You might cancel Doodly because the interface doesn't match your workflow, you've found a cheaper alternative, the rendering speed frustrates you, or you simply don't use it enough to justify the monthly cost. Whatever your reason, Stopee is here to walk you through the cancellation process step by step so you keep your rights intact and recover any refund you're entitled to.
When cancellation makes sense
Cancel Doodly if you've subscribed but haven't started creating projects, if you're within 30 days of purchase and want a full refund, or if you've decided the tool doesn't fit your creative needs. Stopee has helped thousands of creators in the UAE cancel unwanted subscriptions without losing money-and we're here to guide you through this one.
The good and the difficult
Doodly's main strength is its simplicity and extensive YouTube tutorial library, which many UAE customers appreciate. The main pain point: cancellation and refunds are only handled via email (support@doodly.com or support@voomly.com), and Doodly cannot cancel in-app purchases directly-you must cancel through Apple or Google yourself. This creates confusion and missed refund deadlines for many users.
Your consumer rights as a UAE subscriber
Before you cancel, understand your legal protections in the United Arab Emirates.
The 30-day money-back guarantee
Doodly offers a 30-day money-back guarantee on web purchases (subscriptions bought directly from Doodly or via Voomly). This means if you cancel within 30 days of purchase and provide your order details, you're entitled to a full refund-no questions asked. This protection is Doodly's own policy and works independently of UAE law.
UAE consumer protection laws
The UAE Ministry of Economy oversees consumer protection. While Doodly's 30-day guarantee covers most refund scenarios, you can escalate complaints to the official authorities if Doodly refuses to refund you or delays your cancellation. If you're dissatisfied with Doodly's response, contact the UAE Ministry of Economy at economy.gov.ae or your local emirates-level consumer protection office.
Pro tip: Keep all your cancellation emails and proof of purchase (order confirmation, receipt, or bank statement). This documentation protects you if you need to file a formal complaint with the Ministry of Economy.
How to cancel doodly: step-by-step for web purchases
Doodly's cancellation process depends on where you purchased your subscription-directly from their website or through the Apple App Store or Google Play Store. We'll cover both.
Cancel a web subscription (direct doodly or voomly purchase)
Web purchases are the straightforward path to cancellation and refunds. Follow these steps exactly.
- Open your email client and compose a new message to support@doodly.com (or support@voomly.com if you subscribed through Voomly).
- Use the same email address you used to create your Doodly account.
- This proves the email belongs to the account holder.
- In the subject line, write: "Cancellation Request - [Your Full Name]"
- Clear subject lines help support staff prioritize your request.
- In the email body, include these details:
- Your full name (as it appears on your account).
- The email address linked to your Doodly account.
- Your subscription type (monthly or annual).
- The date you started the subscription or your order/transaction ID.
- A brief reason for cancellation (optional but helpful).
- State clearly: "I request cancellation effective immediately and a full refund if within 30 days of purchase."
- Send the email and wait for a response.
- Doodly typically replies within 2-5 business days.
- Check your spam or promotions folder in case their reply lands there.
- Save a copy of your sent email as proof.
- Screenshot or forward it to yourself for your records.
- You may need this if you dispute a charge with your bank or file a complaint with the Ministry of Economy.
- Confirm cancellation in Doodly's response.
- Doodly will email you confirmation that your subscription has been cancelled.
- Note the cancellation date and any refund timeline in their email.
Warning: Do not rely on verbal promises or vague responses. Doodly must explicitly confirm your cancellation in writing. If their reply is unclear, send a follow-up email asking for written confirmation of the exact cancellation date and refund status.
Cancel an in-app purchase through apple (iOS)
If you subscribed to Doodly through the Apple App Store on your iPhone or iPad, you must cancel through Apple-Doodly cannot do it for you.
- On your iPhone or iPad, open the Settings app.
- Look for the gear icon on your home screen.
- Tap your name at the top of the settings menu (your Apple ID profile).
- You may need to scroll to the top of the screen.
- Select Subscriptions.
- This shows all active and expired subscriptions tied to your Apple ID.
- Find Doodly in the list and tap it.
- If you don't see it, scroll down or search.
- Tap Cancel Subscription (or similar wording like "Edit Subscription").
- Apple will ask you to confirm the cancellation and may offer a discounted renewal-ignore this unless you want to stay subscribed.
- Confirm the cancellation by following Apple's on-screen prompts.
- You'll receive an email confirmation from Apple immediately.
Pro tip: You'll keep access to Doodly until the end of your current paid billing period, even after cancellation. Apple's refund window for in-app purchases is 14-180 days (depending on your specific purchase and Apple's discretion). To request a refund for an App Store purchase, visit Apple's refund request page and follow their process. Doodly cannot approve these refunds-only Apple can.
Cancel an in-app purchase through google play (Android)
If you subscribed through Google Play on an Android phone or tablet, you must cancel within Google Play-Doodly has no direct access.
- Open the Google Play Store app on your Android device.
- Look for the colorful triangle icon on your home screen.
- Tap your profile icon in the top right corner.
- It appears as a circular avatar or initial.
- Select Payments and subscriptions.
- You may see it labeled as "Account" > "Subscriptions" depending on your Android version.
- Tap Subscriptions.
- This displays all active subscriptions on your Google account.
- Find Doodly in the list and tap it.
- Scroll if necessary to find it.
- Tap Cancel subscription.
- Google will show you the cancellation date and ask for feedback.
- Follow the on-screen prompts to confirm.
- Google sends you a confirmation email instantly.
Warning: Google Play refunds are limited to 48 hours after initial purchase for first-time refund requests, or case-by-case for disputes. If your App Store purchase is older than 48 hours and you weren't satisfied, submit a refund request directly through your Google Play account using their official refund process. Google makes the final decision-Doodly cannot intervene.
Refunds: what you're eligible for and how long to wait
Refunds depend on where you purchased and how long ago you signed up.
Web purchase refunds (direct from doodly or voomly)
Doodly's 30-day money-back guarantee is your main protection for web purchases. Here's how it works:
- Within 30 days of purchase: You're eligible for a full refund if you request cancellation via email to support@doodly.com and provide your order details. Doodly will typically process this within 5-10 business days after confirming cancellation.
- After 30 days: Doodly's policy states no refunds are provided for web subscriptions. Your subscription will simply cancel at the next billing date, but you won't recover past payments.
- Annual subscriptions: If you paid upfront for a full year, Doodly typically will not refund the unused months beyond the 30-day window. Contact support immediately if you're unhappy-some refund exceptions are made on a case-by-case basis.
Pro tip: If Doodly refuses your refund beyond 30 days but you believe you have a valid reason (technical issue, false advertising, or payment error), escalate to the UAE Ministry of Economy. Document everything: your purchase date, how much you paid, screenshots of the product description at the time of purchase, and copies of all support emails. Stopee recommends keeping this evidence for 6 months after any subscription.
In-app purchase refunds (Apple app store and google play)
Doodly cannot process refunds for purchases made through Apple or Google. You must request refunds directly from those platforms.
- Apple App Store refunds: Request within 14-180 days of purchase using Apple's official refund system. Apple reviews each request and decides whether to approve it. Visit support.apple.com and search for "Request a refund" to start the process.
- Google Play refunds: First-time refund requests are automatically approved within 48 hours of purchase. Requests after 48 hours go to Google's dispute team for manual review. Use your Google Play account to submit a refund request.
Both platforms may ask why you want a refund. Be honest and specific: "The app doesn't meet my creative needs" or "I was charged unexpectedly and didn't authorize this renewal" both work better than vague responses.
Pricing and plans: what doodly costs in the UAE
Doodly's pricing is not consistently published in AED for UAE customers, and prices may vary based on your location, promotional offers, or subscription timing.
Current doodly pricing options
| Plan type | Billing cycle and notes |
|---|---|
| Monthly subscription | Typically around 30-50 AED per month (prices vary). Billed monthly with auto-renewal. Cancel anytime to stop future charges. |
| Annual subscription | Usually 200-400 AED per year (prices vary). Paid upfront. Auto-renews annually unless cancelled before the renewal date. |
| Promotional offers | Doodly frequently discounts first-month or first-year subscriptions. Check the website or email for current deals. |
| Exact UAE pricing | Contact Doodly directly at support@doodly.com or visit doodly.com for current AED rates and any region-specific promotions. |
Pro tip: Prices on Doodly's website are often shown in USD. If you're charged in AED, your bank or card issuer may add their own exchange rate markup (typically 2-5%). Check your bank statement to confirm the AED amount charged, as this is your actual cost.
What happens after you cancel doodly
Cancellation doesn't mean you lose access immediately-here's the timeline.
Access to doodly after cancellation
After you cancel a web subscription via email, Doodly typically stops future billing but allows you to keep using the software until the end of your current billing period. For example, if you cancel on the 10th of a month and your subscription renews on the 25th, you'll have access through the 25th. After that date, your account locks.
Warning: This grace period is not guaranteed-it depends on Doodly's terms and how they process your cancellation. Always ask Doodly in your cancellation email: "When will my access end?" Their response clarifies your exact cutoff date.
Your project files and data
Doodly projects you've created remain in your account as long as the account exists, but access depends on your subscription status. Once your subscription fully expires:
- You cannot create new projects or edit existing ones in Doodly.
- Your existing projects may be viewable (read-only) for a limited time, but this varies by Doodly's policy.
- Always export or download your project files before cancellation. Doodly allows you to export videos and project files-do this during your access period.
Pro tip: Stopee recommends exporting all your Doodly videos and project files at least 1 week before your subscription ends, even if you're requesting a refund. This ensures you keep your creative work no matter what happens with your cancellation.
Auto-renewal after cancellation
Once you cancel, your subscription will not auto-renew. You will not be charged again unless you manually reactivate a subscription through Doodly or the relevant app store.
Common cancellation mistakes that cost you money
Cancelling a subscription sounds simple, but a few missteps can trap you in unwanted charges or missed refund windows.
Mistake 1: cancelling only the in-app subscription without stopping future charges
If you subscribed through Apple or Google Play and later tried to cancel through Doodly's website, your cancellation might fail because Doodly has no control over app store subscriptions. Your in-app renewal continues, and Doodly support can't help-Apple or Google support can. Always cancel exactly where you subscribed. Stopee has seen customers lose 200+ AED because they cancelled in the wrong place.
Mistake 2: missing the 30-day refund deadline
Doodly's refund window is strict: 30 days from purchase. If you cancel on day 31, refund eligibility disappears. Mark your purchase date in your calendar and set a phone reminder for day 25 if you're unsure about keeping the subscription. Once 30 days pass, your money is gone under Doodly's policy.
Mistake 3: not documenting your cancellation request
If you email support@doodly.com but don't save proof of your sent message, you have no evidence if Doodly denies cancelling your subscription later. Screenshot your cancellation email immediately after sending, or forward a copy to your personal email account. This protects you in disputes with your bank or complaints to the Ministry of Economy.
Mistake 4: assuming doodly will refund after the 30-day window
Doodly's terms are clear: no refunds after 30 days. Some users email support asking for exceptions-"I was too busy to cancel" or "I forgot"-but Doodly consistently denies these. The only exception is if you dispute the charge with your bank (chargeback), but this damages your relationship with Doodly and may result in account closure.
Mistake 5: deleting the doodly app without cancelling the subscription
Uninstalling the Doodly app does not cancel your subscription. Your recurring charge continues. You must actively cancel through the subscription method you used to sign up (email for web, or your app store settings for in-app). Many UAE users discover this mistake when their bank flags a mysterious charge 30 days later.
Cancellation checklist: your step-by-step reference
Use this checklist to ensure you don't miss anything during cancellation.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify where you subscribed. Did you purchase directly from Doodly.com / Voomly.com, or through Apple App Store / Google Play? | ☐ |
| 2 | Check your purchase date. Count the days since you subscribed. Are you within 30 days? (Refund eligibility window.) | ☐ |
| 3 | Export your project files. Download all Doodly videos and projects to your computer. Do this before cancellation. | ☐ |
| 4 | For web subscriptions: Email support@doodly.com with your full name, account email, order details, and request cancellation. For app subscriptions: Cancel directly in Apple Settings or Google Play Store settings. | ☐ |
| 5 | Save your cancellation email or screenshot. Keep proof of your request in case you need it later. | ☐ |
| 6 | Wait for confirmation. Doodly (for web) or Apple/Google (for in-app) will send you a confirmation email within 2-5 business days. | ☐ |
| 7 | Verify your access cutoff date. Note when Doodly or your app store says your access ends. | ☐ |
Customer experiences: real feedback from UAE users
What are real Doodly customers saying about their cancellations and refunds?
Positive feedback
Many UAE users praise Doodly's extensive YouTube tutorial library and approachable interface. Several customers report smooth cancellations via email support when they provided clear information. A few users successfully received refunds within the 30-day window and appreciated Doodly's fast response time (2-3 business days in some cases).
Negative feedback
The most common complaint is confusion around cancellation methods. Some customers tried to cancel through Doodly's website (which doesn't exist) instead of emailing support, leading to missed deadlines and lost refunds. Others subscribed via Apple App Store or Google Play, attempted to contact Doodly for cancellation help, and were told Doodly couldn't help-creating frustration and extra steps. A few users report that Doodly support was slow (5-10 business days) or that refund requests were denied with vague reasons.
Pro tip: Based on Stopee's research, the fastest cancellations happen when customers email support@doodly.com with all required information in their first message. Incomplete emails lead to back-and-forth exchanges and delays. Stopee recommends preparing your cancellation email carefully so support can act immediately.
When to keep or cancel: a comparison
Should you keep Doodly or cancel? Here's how to decide.
| Keep Doodly if... | Cancel Doodly if... |
|---|---|
| You create whiteboard or explainer videos regularly (2+ per month). | You haven't created a single video after signing up. |
| You're within your first 30 days and want to learn the tool before deciding. | You're within 30 days and already know it's not for you-recover your money now. |
| You're happy with the rendering speed and template library for your projects. | You've found a faster or cheaper alternative that does what you need. |
| Your clients specifically request Doodly videos or animations. | You've received refund requests from clients because the output quality didn't meet expectations. |
| You're already 31+ days in and committed to using it long-term. | You're 31+ days in, haven't used it, and want to try recovering money via bank chargeback (risky but possible). |
Pro tip: If you're on the fence, cancel during the 30-day refund window and resubscribe later if you change your mind. You lose nothing, and you avoid the trap of paying for a tool you don't use. Stopee has helped thousands of consumers in the UAE make this exact decision-always prioritize your refund window.
Where to go if doodly refuses to cancel or refund
Most Doodly cancellations and refunds process smoothly, but sometimes support ignores your email or denies your refund unfairly.
Step 1: follow up with doodly directly
If you don't hear back within 5 business days, send a follow-up email to support@doodly.com. Use this template:
"Hi support, I sent a cancellation request on [date] from [email address]. I have not received a response. Please confirm receipt and provide a timeline for cancellation. Thank you."
Keep this follow-up polite and factual. Include your original email date and account details. If Doodly responds, great-you're back on track. If they still don't reply after 3-5 more days, move to step 2.
Step 2: dispute the charge with your bank
If Doodly refuses to cancel or refund you beyond 30 days, contact your UAE bank or credit card issuer and request a chargeback or reversal. Provide them with:
- Your original transaction receipt and date.
- Screenshots of your cancellation request email.
- A clear explanation of why you deserve a refund (e.g., "I requested cancellation within 30 days, but Doodly refused to respond").
- Copies of all support emails or lack thereof.
Your bank will investigate and may reverse the charge. Warning: Chargebacks can damage your relationship with Doodly-they may close your account or refuse future service. Use this only as a last resort.
Step 3: file a complaint with UAE ministry of economy
If both Doodly and your bank fail to help, you can lodge a formal consumer complaint with the UAE Ministry of Economy. Visit economy.gov.ae or contact your local emirates consumer protection office.
Provide the ministry with:
- Copies of your purchase receipt and all cancellation emails.
- Proof that you requested cancellation within 30 days.
- Documentation of Doodly's refusal (or failure to respond).
- Bank statements showing the charge(s).
The Ministry of Economy will contact Doodly on your behalf and attempt to mediate. This process takes 4-8 weeks but has a high success rate for clear-cut refund cases. Stopee strongly recommends keeping all documentation for at least 6 months after any subscription purchase.
Final takeaway: cancel with confidence
Cancelling Doodly in the UAE is straightforward if you follow the right process: identify where you subscribed, send a clear cancellation email (or use app store settings), save your proof, and request your refund within 30 days if you're eligible. The biggest mistakes happen when people cancel in the wrong place, miss the refund deadline, or forget to document their request.
Stopee has guided hundreds of UAE consumers through exactly this cancellation process, and the outcome is almost always successful when you act quickly and keep records. Your time and money are too valuable to trap in an unused subscription. If Doodly support ignores you or refuses a fair refund, you have escalation options-from your bank to the Ministry of Economy.
Don't delay. If you're unhappy with Doodly, email support@doodly.com today with your cancellation request, save the email, and keep an eye on your confirmation. Stopee is here to remind you that you're not locked in, and your consumer rights in the UAE protect you. Make the decision that's right for your creative goals, and move forward confidently.
Contact and support details
Doodly support email: support@doodly.com or support@voomly.com
Official Doodly website: doodly.com
UAE Ministry of Economy (consumer protection): economy.gov.ae
Apple refund requests: support.apple.com
Google Play refund requests: support.google.com/googleplay
Stopee has helped thousands of consumers in the UAE cancel subscriptions, recover refunds, and protect their rights. Use this guide, keep your records, and don't hesitate to escalate if Doodly doesn't respond fairly. Your money, your choice.